--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 807 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 807 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 807 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. Many Options Available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** The thing I like best about Scorebuddy is the ease of use. Although there are many options to work within the application, it is still very easy to understand and use. **What do you dislike about ScorebuddyCX?** There are only 2 things that I dislike about Scorebuddy. 1) Not being able to make an appraisal private. 2) The integration with LearnUpon has the potential to be great, but it lacks features. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is currently solving our quality assurance process. It is benefiting the company so that our QA team can easily grade tickets and streamline the process for our agents and supervisors. ### 2. QA review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Triggers email to team member and agent Parameters can be set. Better feedback highlighting key areas of improvement **What do you dislike about ScorebuddyCX?** We are unable to review and agent As a manager, we cannot raise a dispute **What problems is ScorebuddyCX solving and how is that benefiting you?** Faster review and coaching the agent Its ability to personalise the QA form according to business requirement. ### 3. Not that great **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ScorebuddyCX?** The interface is to some extent okay but it could be better **What do you dislike about ScorebuddyCX?** The page is not well-detailed and clustered with much info **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps to merge the gam between the qa and agents. ### 4. It is really a great experience using score buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara Rozette (CiaraT) T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ScorebuddyCX?** The most helpful about score buddy is the scoring and you can track your performance. You know when to do better for you to be able to make your score high. **What do you dislike about ScorebuddyCX?** All are helpful. All are working well. everything about score buddy is great **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy is helpful in tracking you performance and it benefit a lot. **Official Response from Robyn McGinn:** > Hi Ciara, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 5. Extremely helpful and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like that scorebuddy is very advanced and being able to pull all the data from previous scores. I love being able to see everything and it works much better than previous systems. **What do you dislike about ScorebuddyCX?** Nothing comes to mind. I wish there was an easier way to maybe add the call in automatically and have scorebuddy give you an estimated score before you do it on your own. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us score our calls and ensure that we are using the upmost best quality. I love being able to score my team and have them build on their quality. ### 6. Scorebuddy is great for giving feedback and for sharing your opinions on your colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ScorebuddyCX?** The personalised scoring system in place that allows personalised responses to be made **What do you dislike about ScorebuddyCX?** I would like some minor changes to be made to the display of the results dashboard. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to keep on track of the quality of our contract staff to ensure we are delivering quality service to our clients. ### 7. User Friendly and achieve more with Score buddy! **Rating:** 5.0/5.0 stars **Reviewed by:** Renele (RenA) A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ScorebuddyCX?** I like the being easy to use and user friendly of the app. **What do you dislike about ScorebuddyCX?** I dont see anything as of the moment but if i see one in the future will contact the support and provide my feedback. **What problems is ScorebuddyCX solving and how is that benefiting you?** I dont see so far but if i come accross any problem it is easy to ask support. ### 8. Easy, Efficient and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about ScorebuddyCX?** Moving from a paper-based to an automated system, we had high hopes and Scorebuddy has certainly delivered! The system has helped identify problem areas already, and once the scorecards are set up, using it is easy and efficient. **What do you dislike about ScorebuddyCX?** The reports have been a bit like 'trial and error', but that is more novice users than an issue with how the system works. The support team are always on hand to answer any questions and, in my experience, do so very quickly. There isn't anything I don't like. **What problems is ScorebuddyCX solving and how is that benefiting you?** Our previous system was all manual, so Scorebuddy has had a huge positive impact on being able to manage our QA scores and see patterns on both a team and individual level. We are able to identify the areas in which individuals would benefit from further coaching, as well as easily identifying our shining stars too. **Official Response from Robyn McGinn:** > Hi Rachael, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. ### 9. helpful for doing quality score **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about ScorebuddyCX?** score buddy :this application is really very helpful in checking our call scores. very detailed easy to access and very easy to use. friendly for everyone. **What do you dislike about ScorebuddyCX?** there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays. there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays **What problems is ScorebuddyCX solving and how is that benefiting you?** there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays, but still doing great and really helpful in doing my job **Official Response from Robyn McGinn:** > Hi Jayne, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 10. It is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** It is easy to navigate and resources are easy to find. Scorebuddy has helped me finish my tasks quickly and accurately. Notifications are also being sent to the tem realtime. **What do you dislike about ScorebuddyCX?** Not much. Scorebuddy has always been concerned of the security of its users, it's sometimes a hassle to log in multiple times within the day but ut is understandable that it is for security reasons. **What problems is ScorebuddyCX solving and how is that benefiting you?** It has helped me audit my teams quality scores in an efficient manner. Items are easy to understand and easy to present. My teams' scores are visible at a glance. ### 11. User friendly tool for QAs, great customer service and responsiveness. **Rating:** 5.0/5.0 stars **Reviewed by:** Andriani L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** - Global dashboard - Advanced reporting feature - Scorecard with & without weightage **What do you dislike about ScorebuddyCX?** - Lack of reporting of the 1:1s function - Lack of visibility of the changes happening in the submitted evaluations **What problems is ScorebuddyCX solving and how is that benefiting you?** - Sharing immediate feedback to the agents -Avoid using spreadsheets /increased time-efficiency -All users (Higher management, Supervisors, Agents) gained Immediate access to quality results ### 12. N/A **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about ScorebuddyCX?** Can see a breakdown of my manager checking my call tep by step **What do you dislike about ScorebuddyCX?** Nothing at the moment as it meet my requirment **What problems is ScorebuddyCX solving and how is that benefiting you?** Able to see a break down of the way my call/email is being checked for training purposes ### 13. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ScorebuddyCX?** I appreciate Scorebuddy for its effective customer service and quality assurance features, enhancing overall interactions and improving service quality. **What do you dislike about ScorebuddyCX?** I recommend checking recent reviews or testimonials to get up-to-date insights on any potential drawbacks users might have experienced. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves customer service and quality assurance challenges by streamlining assessment processes, leading to improved interactions and service quality, benefiting businesses through enhanced customer satisfaction and operational efficiency. ### 14. Score buddy review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** The best thing about scorebuddy is that all information is laid out and the program is easy to navigate. **What do you dislike about ScorebuddyCX?** There's nothing that I dislike about scorebuddy, it is very useful **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows our reps to see where they are struggling and it allows us to provide coaching for our reps to better assist members. ### 15. Good tool, some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Evelyn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about ScorebuddyCX?** It's easy to navigate, the positioning of the tabs and the dashboard are user friendly. It's clear and concise and give me the opportinity to track my staff's performance. **What do you dislike about ScorebuddyCX?** It would be good to have some ability for me to taylor reports and to see more materials, info on our call quality guidelines there to be in one place. **What problems is ScorebuddyCX solving and how is that benefiting you?** Previously we didn't have a concise way to track our staff's call quality performance but Scorebuddy can keep all this data in one, easily accessible place. ### 16. good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about ScorebuddyCX?** how simple it is to use when getting a score **What do you dislike about ScorebuddyCX?** wish there was a part where you can tick off the one that you have accepted **What problems is ScorebuddyCX solving and how is that benefiting you?** it is helping me know what weak points i need to work on ### 17. Could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Jordan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like the ability to quantify performance evaluations, and the ease of assigning and storing different metrics **What do you dislike about ScorebuddyCX?** I don't like the difficulty in integration, and that it's completely unconnected to any of our other tools and that makes it more difficult on our team to open another platform **What problems is ScorebuddyCX solving and how is that benefiting you?** Quantifying performance data in a readable way ### 18. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus Edison H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy gives an exact overview about the scores of an agent and on how they can improve their calls. **What do you dislike about ScorebuddyCX?** None. Everything is all good. All Goods. **What problems is ScorebuddyCX solving and how is that benefiting you?** It solves all the things that we need on how we can improve our call. We can tracked down our mistakes every call to make an improvement. ### 19. Does the job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** The dash board and the lay out . I also like the review system **What do you dislike about ScorebuddyCX?** having to scroll up and down to mark a call . Lay out could be better **What problems is ScorebuddyCX solving and how is that benefiting you?** It gives me instant access to my teams compliance scores and averages ### 20. Scorebuddy is easy and simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Pia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I like that Scorebuddy is very user-friendly and simple to navigate. I like the analytics features of Scorebuddy as well. **What do you dislike about ScorebuddyCX?** I can't think of anything that I dislike about Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to Quality Assess our agents and provide them with meaningful feedback. Scorebuddy is vital for us to use as Quality Assessors. ### 21. Very Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Zaldie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** It's elaborate and detailed features that are easy to use and understand. Eassily access anywhere. **What do you dislike about ScorebuddyCX?** None so far because I find it very useful and helpful. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps me track my quality score, which keeps me updated. This helps me to better my performance in every review and scored monitoring I got. **Official Response from Robyn McGinn:** > Hi Zaldie, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 22. Scorebuddy offers an amazing way to keep track of performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ScorebuddyCX?** I enjoy the many possibilities it offers for easier learning. **What do you dislike about ScorebuddyCX?** Sometimes Scorebuddy takes a longer time to load. **What problems is ScorebuddyCX solving and how is that benefiting you?** It provides our QA scores efficiently. ### 23. Scorebuddy is a tool with a huge Potential.. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ScorebuddyCX?** Simple and userfirnedly interface and the fact that it gives view over everything **What do you dislike about ScorebuddyCX?** Report section needs improvement as some reports are not providing enough visibility **What problems is ScorebuddyCX solving and how is that benefiting you?** They are working on improving their reporting currently which is exactly what we need ### 24. Best BPO(QA) Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Feroz K. | Senior Frontend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ScorebuddyCX?** Mainly I like the scorecard part of the application because it's the heart of the application. UI and UX are very user-friendly for the users, and the more options for the scorecard are beautifully designed **What do you dislike about ScorebuddyCX?** In the analytics module, breadcrumbs are incorrect on the result details page. For example if I landed to result details page from the 4.4 main pages, then it should show the breadcrumb for 4.4, but it showing 1.2 **What problems is ScorebuddyCX solving and how is that benefiting you?** It's helpful to track and analyze our agent performance for the BPO organization **Official Response from Robyn McGinn:** > Hi Feroz, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about the analytics module breadcrumbs being incorrect on the result details page, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 25. Simple but couldBe better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like to see the % for my team it's easy to navigate **What do you dislike about ScorebuddyCX?** Sometimes it would be better to. Be able to download my own team performance only instead of everyone's **What problems is ScorebuddyCX solving and how is that benefiting you?** Identifying training needs and knowledge gaps in my team ### 26. helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ScorebuddyCX?** I think feedback is crutial to creating a consistant team. **What do you dislike about ScorebuddyCX?** I think it may seem harsh to some who are really hero's overall to their department **What problems is ScorebuddyCX solving and how is that benefiting you?** I would hope more serious issues of misadvisement or poor quality service ### 27. Good product, usefully in call center environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Many customization options, fast working, almost never lags. Great reports options, well designed and user friendly. Notifications working well, many options to cusotmize those as well. **What do you dislike about ScorebuddyCX?** There should be more options regarding data privacy. When pulling up a report, being able to hide users name would be very benefical. Some reports have to be shared with outside clients. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to give a insightfull feedback to our call center agents. All the scores are then stored in a user fridnly format allowing to pull the data easly. ### 28. Very handy for being able to provide feedback to people. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** The ability to provide guided feedback to employees. **What do you dislike about ScorebuddyCX?** I wish there were an easier way to review all of your previous scores. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows us to coach our employees in a productive way and keep track of their progress. ### 29. Very nice, helpful platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** This is a very friendly user platform, easy to understand and modify according to my specific needs. I like how all the fields I modify are on the same page, and I don't have to look for a particular feature. **What do you dislike about ScorebuddyCX?** The only thing I would change is that when I leave a comment in a scoresheet, it doesn't let me edit it afterward, only delete it. I would appreciate being able to edit something out if there are grammar mistakes or add something to a previous note. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows us to have all the prompts we have to look out for quality assurance to be in the same page, in a exam-like stye that makes it super simple and easy to answer and complete. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. Regarding your feedback about being able to edit a scorecard comment, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 30. Scorebuddy user-friendly interface and powerful scoring capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ScorebuddyCX?** The feature I like the most is Scorebuddy's intuitive interface, customizable scoring criteria, and robust analytics, which collectively make call center quality management more efficient and effective. **What do you dislike about ScorebuddyCX?** There is nothing as of now but some users might have found certain aspects of Scorebuddy's pricing structure or integration capabilities less favorable. But it is their personal opinion. As for me, everything is good! **What problems is ScorebuddyCX solving and how is that benefiting you?** It has multiple capabilities : 1: Streamlined Call Audits 2:Customizable Scoring 3:Quality Improvement 4:Efficient Feedback and Coaching 5: Performance Tracking ### 31. A score for Scorebuddy!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I like that it is easy to navigate, shows accurate stats on a daily basis and is a good way to score my team **What do you dislike about ScorebuddyCX?** Sometimes the scoring questions were a bit confusing at first **What problems is ScorebuddyCX solving and how is that benefiting you?** It shows me where my agents stand and how they do on calls ### 32. Very Good Tool for Team feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Adney M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ScorebuddyCX?** the Analyst Feedback settings where after a review is done and sent the analyst has an opportunity to schedule a direct meeting with you to go over in more detail **What do you dislike about ScorebuddyCX?** Nothing much as they are working to improve more reporting options for team. but until then I would say just the a slight improvement to their reporting feature with exporting **What problems is ScorebuddyCX solving and how is that benefiting you?** Currently adding more reporting options and Enhancing analyst options for feedback ### 33. Always room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Nina P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about ScorebuddyCX?** Its user frienfly and does not require a lot of extra steps **What do you dislike about ScorebuddyCX?** The data is sometimes inaccurate and could offer more detailed filters and options only to select data for certain people. **What problems is ScorebuddyCX solving and how is that benefiting you?** I can easily record audits for agents and provide comments with feedback. **Official Response from Robyn McGinn:** > Hi Nina, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback about inaccurate data and more detail filters, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 34. easy to use - clear data **Rating:** 5.0/5.0 stars **Reviewed by:** laura s. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** as above - clea data over any timescale - helps me spot trends and performance easily **What do you dislike about ScorebuddyCX?** the score downloading can be a bit arduous **What problems is ScorebuddyCX solving and how is that benefiting you?** the varying overview of failure points or success points for quality performance by team / individual by the desired timeframe ### 35. Great Application **Rating:** 5.0/5.0 stars **Reviewed by:** Wenefredo P. | Training Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** It gives us a simple way to see our evaluation score and undertandable in a simplest way **What do you dislike about ScorebuddyCX?** There's nothing that I don't like from Scorebuddy because I love this program **What problems is ScorebuddyCX solving and how is that benefiting you?** Quality Assurance that every calls that was made in our business was following the protocol ### 36. Scorebuddy is a tool that every QA should use because it's user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** I like that as you grade each call, it saves your work, and you can go back to "Review Drafts" to retrieve it in the case of a power outage. I've used other grading tools before, and they are incomparable to the excellent setup of Scorebuddy. **What do you dislike about ScorebuddyCX?** When there is inactivity for a while, it automatically closes and requires logging in all over again. I would prefer if it doesn't time out at all because it can be a bit frustrating. **What problems is ScorebuddyCX solving and how is that benefiting you?** I don't have to type everything out when providing coaching for each question. I can just select each response that best fits the scenario. Also, at the bottom of the scorecard there is also an opportunity to write additional feedback. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. Regarding your feedback about the inactivity timer, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 37. Feedback/ Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Argien (ArgienC) C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is one of the useful app wherein you can see the weekly performance **What do you dislike about ScorebuddyCX?** none so far, because it''s very useful . everything is fine **What problems is ScorebuddyCX solving and how is that benefiting you?** it's helps me see the monthly opportunity in my call and have a chance to fix and be better ### 38. Scorebuddy is GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is an amazing tool to be able to help my advisors track their calls and see how they are preforming. **What do you dislike about ScorebuddyCX?** I wish that scorebuddy had more features for the chat system. **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy is helping our advisors understand how they can continue to improve ### 39. Scorebuddy Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is a one stop shop for QA teams. Everyone is able to easily access their own grades & reports. Their customer service team is great and always helpful! **What do you dislike about ScorebuddyCX?** New to using Scorebuddy, but so far there is nothing we dislike. **What problems is ScorebuddyCX solving and how is that benefiting you?** The biggest problem we had with prior QA programs was the ability to give everyone access. Scorebuddy helped us grant access to everyone, and has integrated with some of our own systems to make it a one stop shop for QA. ### 40. Smooth Flow and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about ScorebuddyCX?** The Format for scoring the interactions and sharing the scores is easy and the even raising disputes is very easy **What do you dislike about ScorebuddyCX?** The Time it takes to load the interactions **What problems is ScorebuddyCX solving and how is that benefiting you?** Streamlining the Quality Process and Scoring **Official Response from Robyn McGinn:** > Hi Nilesh, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 41. Great application. **Rating:** 5.0/5.0 stars **Reviewed by:** Qaayid Q. | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about ScorebuddyCX?** user-friendly and easy to access. and help to deliver the feedback properly. **What do you dislike about ScorebuddyCX?** sometimes it works slowly. It can have the transcript. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps to pick samples randomly and avoid manual work. ### 42. Decent Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I enjoy that the tool allows attachments and keeps logs of entries. I do not have much experience with scoring tools and this tool seems to work without major issues. **What do you dislike about ScorebuddyCX?** Accessing various scores is very clunky. The UI should be much more intuitive and streamlined at this point. **What problems is ScorebuddyCX solving and how is that benefiting you?** For me, Scorebuddy doesn't solve any problems. It assists me in my job duties. I could see me using a multitude of different programs to complete my tasks, however score buddy is fine. ### 43. Scorebuddy **Rating:** 4.0/5.0 stars **Reviewed by:** Sadat C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ScorebuddyCX?** You get to see the consolidated scores of self and team. **What do you dislike about ScorebuddyCX?** Process the check scores using filters need improvement. **What problems is ScorebuddyCX solving and how is that benefiting you?** Able to view each audit and consolidated scores. ### 44. Overall I have found the platform very useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ScorebuddyCX?** It's ability to provide different types of reporting that helps you close in on certain statisitics **What do you dislike about ScorebuddyCX?** When the format for reporting switches from score date to evetn date **What problems is ScorebuddyCX solving and how is that benefiting you?** Being able to review over over 150 calls over a weeks time ### 45. Scorebuddy review **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** The metrics and insights on our effeciency in grading calls. **What do you dislike about ScorebuddyCX?** Not enough felxibilty or not enough different ways to find information. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows users to submit as well as see insights on quality metrics which is very essential to the progression of companies. ### 46. SCORE CARD **Rating:** 4.0/5.0 stars **Reviewed by:** Aris (ArisB) B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** YOU WILL SEE ALL THE DETAILS OF YOUR REVIEW CALL AUDITS,AND VERY USER FRIENDLY **What do you dislike about ScorebuddyCX?** SOMETIMES UNABLE TO LOG IN,THERE IS LIKE SOME DELATENCY SOMETIMES IN RESETTING THE PASSWORD **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps us with quality assurance purposes and its easy to use ### 47. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Richelle H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** When going through the scored review, it's a very simple process and user friendly. **What do you dislike about ScorebuddyCX?** The reporting is a little more challenging to figure out and get the exact information you are looking for. **What problems is ScorebuddyCX solving and how is that benefiting you?** Helping ensure our team is providing quality work. ### 48. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Vasid N. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ScorebuddyCX?** Scoring is very easy. Can be saved for later review. **What do you dislike about ScorebuddyCX?** once scores are released, we can edit. Which shouldnt be the case. **What problems is ScorebuddyCX solving and how is that benefiting you?** Maintaining the quality of customer satisfaction we provide on behalf of the company. ### 49. Efficient and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy has genuinely revolutionized our quality assurance and customer service scoring process. As a Quality Assurance Lead, I constantly seek ways to improve agent performance and enhance customer satisfaction. Scorebuddy has become an invaluable tool in achieving these goals. One of the standout features of Scorebuddy is its user-friendly interface. The platform is intuitive and easy to navigate, making it simple to create customized scorecards tailored to our specific needs. We can define evaluation criteria, weight different metrics, and even include comments or suggestions for improvement. The flexibility offered by Scorebuddy allows us to adapt the scoring process to match our evolving requirements effortlessly. **What do you dislike about ScorebuddyCX?** Scorebuddy lacks the capability to score multiple agents on a single thread, and it also has limitations when it comes to adding new conversations to scoreboards. Specifically, only conversations created on a specific day are included, disregarding any replies to older conversations made on that day. It would be beneficial to have visibility into all conversations created or replied to on a particular date. Furthermore, as the number of conversations increases, the scorecard performance in Scorebuddy becomes sluggish. To mitigate this issue, I have resorted to creating weekly scoreboards, which adds an extra layer of complexity and inconvenience to the scoring process **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves the problems of streamlining quality assurance and customer service scoring processes. Its benefits include improved agent performance through timely feedback and coaching, enhanced customer satisfaction, and the ability to track and analyze performance metrics in real-time. Overall, Scorebuddy helps in optimizing customer interactions and elevating service quality. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback about Scorebuddys inability to score multiple agents on a single thread and the limitations in adding new conversations to Scoreboards, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 50. NDVH **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is very precise for the job we need it for. It allows me the copy/paste info from one document into the comment boxes and saves periodically as changes are made **What do you dislike about ScorebuddyCX?** The one thing that causes concern is that if you step away from your computer while it is on it will continue on as if saving but then doesn't. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is beneficial because it allows me to do my work efficiently and effectively ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+01%3A51%3A11+-0500&secure%5Bsession_id%5D=e7239897-f978-47f3-b4f6-df576db30f8e&secure%5Btoken%5D=3b6fca03e14a8ee357b66e323b0b1d9c3d4c35dcc81c779d97aa9d8c288c4b74&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)