Scorebuddy Reviews & Product Details

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Product Website

Seller

Scorebuddy

Discussions

Scorebuddy Community

Languages Supported

English

Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Overview by

David McGeough

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Scorebuddy Integrations

(5)

Verified by Scorebuddy

Scorebuddy Media

The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...

Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...

Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...

Scorebuddy Demo - Success Rate Scorecard

Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)

Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.

Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...

In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c

Official Downloads

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Interactive Demo

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Verified User in Utilities

Mid-Market (51-1000 emp.)

8/3/2023

"A useful platform/site with reviews and praise tools."

4.5/5

What do you like best about Scorebuddy?

The amount of data it can hold, showing past scores, trends and the ability to go into each score feedback. A great system for feedback. Best way to use it is encouraging staff to login in, then talking them through the results. Space to write feedback notes to users. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Display screen needs explaining to engage staff in using it, once more familiar this isn't as much a problem.

Separate tabs for each scorecard type, or no explanation that this is how it is set up. Neurodiverse people want to look away from the screen with this setup. Review collected by and hosted on G2.com.

Amit R.

Quality Analyst

Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

6/4/2025

"Scorebuddy is fast, efficient and effective"

5/5

What do you like best about Scorebuddy?

Scorebuddy is easy to use, and it gives you the option to add an AI-generated summary of the feedback.

It allows to start the work from where we left previously as it automatically saves our work. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Scorebuddy, sometimes lacks but it's okay as the issue happens very less.

Also, sometimes it erases our comments automatically. Review collected by and hosted on G2.com.

Luis C.

Team Lead

Mid-Market (51-1000 emp.)

8/19/2025

"An expensive spreadsheet"

0/5

What do you like best about Scorebuddy?

The idea of having the QA automatised is great but I think the delivery is not what we expected. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

User interface is from the 2000s, and very complex to use and integrate. The team is not very responsive, VP of marketing requested a video testimonial and stopped replying. Review collected by and hosted on G2.com.

Eugene I.

SME

Mid-Market (51-1000 emp.)

2/23/2024

"My Scorebuddy experience"

5/5

What do you like best about Scorebuddy?

The new version of Score Buddy includes a feature that I like: it makes it easy to find a certain scorecard without having to scroll the entire page. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I couldn't think anything that's not helpful in Scorebuddy. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

5/20/2025

"QUALITY Tool"

4.5/5

What do you like best about Scorebuddy?

Scorebuddy is a great tool for Quality reviews, as it is very user friendly, well organized, has very good reports and provides insightful analytics.

Everyone in our organization is satisfied with it, including reviewers, managers and agents. Previously we were using a different tool and implementing Scorebuddy was definitely as game changer. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing major to mention as a dislike, maybe just a simple cosmetic thing - when you open a list, I would like only the "Score" button to be clickable, instead of the whole row. Right now, once you right click on the case number, to try to copy it, it directly opens the review scorecard. Review collected by and hosted on G2.com.

Heather C.

SUPERVISOR

Mid-Market (51-1000 emp.)

9/2/2025

"I like the features and trends that I can see over a period of time."

5/5

What do you like best about Scorebuddy?

I like to see the trends and data over a period of time. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The time it takes to load when logging in. Review collected by and hosted on G2.com.

Christian John C.

Executive Services Specialist II

Mid-Market (51-1000 emp.)

2/18/2025

"Score Buddy: Making My Job Easier"

5/5

What do you like best about Scorebuddy?

What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And What I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool! Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps solve the problem of managing multiple tasks and tracking progress in a streamlined way. It simplifies my workflow by organizing everything in one place, which saves time and reduces errors. As a result, I can focus on my work more efficiently and improve my overall productivity Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

8/6/2025

"Keeps Our Reps on Track."

4.5/5

What do you like best about Scorebuddy?

Scorebuddy allows us to easily manage and ensure our phone agents are staying on track and following company objectives. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I wish the formatting could be adjusted to be more "American-ized" for time and date. Review collected by and hosted on G2.com.