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Zikrun B.

Secretary

Small-Business (50 or fewer emp.)

6/17/2021

"Service provider with demonstrated continuous committment to security"

5/5

What do you like best about LuxSci?

I originally chose LuxSci due to its focus on security, but over time I now say that LuxSci's support is easily the best thing I like about them.

Over the years, I have submitted many service requests via their trouble ticket system. I have looked through all the historical support tickets that I have submitted, and the types of requests I submitted were varied. Examples include: resolving issues with user's email clients, requests to restore folders, help with diagnosing errors on recipient (not LuxSci) email servers, fixing bugs in webmail user interface, feature requests, help with configuration of new features. All requests were addressed promptly and all via their ticketing system. All service providers would have some sort of support ticketing system. However, the level of confidence one has that their support request would be handled promptly and be resolved in a timely manner is the key factor. The experience I have had with LuxSci using the support ticketing service gives me absolute confidence that I will get all issues and requests for service examined and addressed via that system. There was only one occasion where I had an urgent issue that needed to be addressed immediately and I needed to talk to a person directly. With LuxSci I was also able to do that. When considering alternative cloud service providers, I knew I would not get the same level of support that I experienced. To get anything comparable, I would have to pay much more to a systems integrator. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

I have nothing of any great significance that I dislike about LuxSci. The fact that I have been a customer of 18 years (since 2003) is a testament to that statement. The only thing I had to adapt is to consider timezones. I operate in Australia, while LuxSci primarily operates in the United States. This means when submitting support requests via their ticketing system, I need to consider their primary coverage hours to determine when I would expect a response. Due to the timezone differences, this might sometimes mean the next day for me. This simply required me to consider the timezone differences when expecting a response to any support requests. Because there was no comparable service that operated in Australia's timezone it was something I simply worked with, and being a customer for over 18 years is evidence that this was something I could easily accommodate relative to the services that I was getting. Even then Luxsci still tried to improved their service to be aware that they have international customers by ensuring that timestamps and messages reflected the user's timezone. I noticed that LuxSci ticketing system now makes you aware exactly when the support reqeust will handled relatiove to my timezone, for example for non-urgent requests it usually means around 11pm in my timezone. Review collected by and hosted on G2.com.

Recommendations to others considering LuxSci:

If you value the security of your service, then LuxSci is an organization that must be considered. Security is not a point in time feature but a continuous program to improve capabilities and to adapt to a changing threat landscape. I can confidently assert that LuxSci takes security seriously as I have been a customer for 18 years since 2003. In 2003 security was one of the primary reasons I chose them back then and is still one of the primary reasons I continue to be a customer. Other providers can claim they treat security seriously, but I have the history with LuxSci that proves that they genuinely understand it is a continuous and ongoing program, not a point in time feature.

The other consideration is support. With LuxSci I have always been able to get the necessary support through their trouble ticketing system. If you submit a support request via that system, you can be confident it will be responded to quickly and resolved in a timely manner. Over the 18 years, I have only had one occasion where I had a time-critical urgent issue and felt I need to call to talk to somebody. With LuxSci I was able to do that. You will be hard-pressed to find a cloud service provider that can provide that same level of support.

Lastly, LuxSci also has a track record of continually enhancing and improving its service. Again, it is a reason why I still remain a customer after 18 years. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

LuxSci provided an Email service that can be customized almost to the same degree as operating an on-premise email server infrastructure. I used their powerful custom email filtering and redirection capabilities with regex based rules.

Demonstrated commitment to the security of the service and recognizes such a commitment is not static. LuxSci has continually improved security features over the 14 years I have used them. Originally its was as simple as using SSL to access webmail when no others at the time were doing so at the time. Implementing secure IMAP and secure SMTP when no others were providing that at the time. Protecting the reputation of their email servers by separating bulk email services. Use of two-factor authentication for administrator access. Ability to implement firewall rules on the service. Support for DKIM (Domain Keys Identified Mail) authentication.

Being able to be a global administrator for other LuxSci customer domains from a single administrator login. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Zikrun, thank you so much for your thorough review! We appreciate you taking the time to let others know about our email services. Please continue to reach out to support with any questions or recommendations for improvements. We are always open to feedback. Thanks again!

LuxSci Reviews & Product Details

LuxSci is a leading provider of HIPAA compliant email and secure healthcare communications solutions. LuxSci’s highly flexible, HIPPA-compliant suite of products for email, marketing, forms and text are used by nearly 2,000 customers from across the healthcare industry, including Athenahealth, 1800 Contacts, Delta Dental, Lucerna Health, Hinge Health, Eurofins, US HealthConnect and Rotech Healthcare. • Secure High Volume Email: Proven HIPAA-compliant high volume email solution enables organizations to send millions of encrypted emails per month via API or SMTP. • Secure Email Gateway: Automated HIPAA-compliant email security for Microsoft 365, Google Workspace or on-premises solutions. • Secure Marketing: Easily create and send HIPAA-compliant encrypted email marketing campaigns with automated workflows to engage patients and customers and grow your business. • Secure Text: Enable access to ePHI and other sensitive information directly to mobile devices via regular SMS text messages – with no new applications required. • Secure Forms: Safely collect, store, access and analyze PHI data from patients and customers to optimize workflows and generate insights that improve your business. • Secure Email Hosting: Highly configurable, HIPAA-compliant email hosting designed for secure healthcare communications. LuxSci -- Personalized healthcare engagement. Secured.

Product Website

Seller

LuxSci

Languages Supported

English

Product Description

LuxSci provides HIPAA-compliant email, secure email & web services.

Overview by

Tom Deeb

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

LuxSci Integrations

(4)

Verified by LuxSci

LuxSci Media

LuxSci is a leading provider of secure healthcare communications solutions with a highly flexible, HIPAA-compliant suite of products for email, marketing, forms and text. Want to learn more? Visit us at https://luxsci.com/

Official Downloads

(3)

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LuxSci HIPAA-Compliant Email Vendor Guide

How-to Guide: HIPAA-Compliant Email Marketing Campaigns

How-to Guide: HIPAA-Compliant, Personalized Email Campaigns

LuxSci Reviews (82)

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Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/30/2022

"Great E-Mail and Website System"

5/5

What do you like best about LuxSci?

This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, tracking or notation. The system handles group e-mails as well. The filter system is sophisticated if you multiple e-mail aliases or mailboxes. For those who do not have e-mails pushed to their phone, my favorite feature is having a text alert when certain e-mails are received. Luxsci also offers very useful web-aides for tasks, notes, documents, calendaring and more. Luxsci's support has always been prompt and knowledgeable.

More recently, I have used Luxsci's website/domain services and found it to be very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

E-mails: When you right-click on a message that the "delete" option is in the middle of the choices. Not really a dislike problem, more this user's issue! Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! LuxSci's sophisticated secure email was designed to meet the complex needs of businesses that work with sensitive information. Thanks again for being a customer and please reach out to our support team with any questions.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/15/2022

"Extremely pleased with my experience"

5/5

What do you like best about LuxSci?

I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! I'm glad to hear our secure email service is enabling patient communication and engagement. Please don't hesitate to reach out to our support team with any questions, we are happy to help.

Katelyn M.

Litigation Assistant

Small-Business (50 or fewer emp.)

1/22/2025

"LuxSci is a very effective email management and security software."

5/5

What do you like best about LuxSci?

LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

LuxSci helps us manage and secure all of our team email accounts. It provides peace of mind and less IT oversight, heping to ensue our team is not a victim of phishing or other scams. It also provides administrator access to team email accounts, helping to ensure that important information and accounts are never lost. Review collected by and hosted on G2.com.

Kristen D.

Owner, Provider (Speech-Language Pathologist)

Small-Business (50 or fewer emp.)

1/21/2025

"Long-term user of LuxSci - Excellent & Fast Customer Service!"

4.5/5

What do you like best about LuxSci?

I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assurred we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/27/2022

"Secure 3rd party email hosting"

5/5

What do you like best about LuxSci?

Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

The web site is quite functional but not elegant. Some users complain the design "looks old." Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

Hosting your own mail servers is a big drain on IT resources. When you throw in spam and malware filtering, it's a big job. For a small company, we can outsource this to LuxSci at a very reasonable price. They provide both traditional IMAP-based and a web interface for yoru email. Your phone or desktop can have a native email app, or, if you prefer, you can access the email directly via the web interface, so it's good for both technical and nontechnical users alike. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Thank you for the review! We're glad that outsourcing your email to LuxSci is helping to effectively allocate resources. We agree- with cyberattacks on the rise, everyone can benefit from added email security.

Peter D.

representative director and president

Small-Business (50 or fewer emp.)

1/24/2025

"perfectly good email service - their edge is in customer service"

4/5

What do you like best about LuxSci?

I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). Review collected by and hosted on G2.com.

VICTORIA H.

Owner/CEO

Small-Business (50 or fewer emp.)

12/15/2022

"Great Email Service for HIPAA compliance and medical field"

4.5/5

What do you like best about LuxSci?

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Recent updates have enhanced the composer. Integration with Google calendar would help Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Victoria, thank you for leaving a review! We appreciate the feedback and are happy to hear that LuxSci's secure and flexible SecureLine encryption technology is meeting your needs. Have an excellent day, and don't hesitate to reach out to our support team if there's anything we can help you with.

Tim N.

Personal Running Coach

Small-Business (50 or fewer emp.)

5/28/2021

"Great Customer Service!!"

5/5

What do you like best about LuxSci?

Luxsci designed my website 12 years ago and it is still going strong. Whenever I need updates on it, they are updated within 24 hours. Erik Kangas is the best!! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Nothing at all! They do an excellent job! Review collected by and hosted on G2.com.

June H.

owner, therapist

Small-Business (50 or fewer emp.)

2/10/2025

"Confidence with the HIPAA compliance, but expensive."

3/5

What do you like best about LuxSci?

HIPAA compliance, ease of use, excellent customer support Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Expense, increased costs, lack of complete integration with phone Review collected by and hosted on G2.com.

Allen J.

CEO

Small-Business (50 or fewer emp.)

8/30/2022

"Easy way to send HIPAA compliant emails and attachments for Healthcare Providers."

4.5/5

What do you like best about LuxSci?

The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Not much to dislike. Their service is consistent. I am very pleased with LuxSci. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci

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Hi Allen, thank you for choosing LuxSci to send secure emails. We appreciate the review, and thank you for being a customer! Please continue to reach out to support with any questions or concerns and we will be happy to assist you.