# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 288 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users praise the **ease of use** of Botmaker, highlighting its intuitive interface and friendly design. (9 reviews) - Users appreciate the **smooth integration of messages** from various platforms, enhancing efficiency and usability. (5 reviews) - Users value the **easy integrations** and seamless setup with WhatsApp and multiple platforms in Botmaker. (3 reviews) - Users appreciate the **easy design** of Botmaker, finding it practical and efficient for various development tasks. (3 reviews) - Users appreciate the **native integrations** of Botmaker, simplifying connectivity with WhatsApp and social networks in one tool. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find **poor customer support** problematic, especially lacking 24/7 availability for urgent queries and issues. (4 reviews) - Users express frustration over **integration issues** , citing problems with spreadsheets and lack of change notifications on the platform. (2 reviews) - Users find the **limited customization** of Botmaker's reporting and interface frustrating, hindering their ability to tailor outputs. (2 reviews) - Users express concern over **poor reporting** , highlighting limited session tracking and lack of transparency on platform changes. (2 reviews) - Users feel the **UX improvement** is needed due to difficulties in message navigation and limited reporting options. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. Exceptional Automation and Support with Botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** JORGE OCTAVIO L. | RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Botmaker?** I like that Botmaker is reliable and quick for making integrations between different channels like WhatsApp, Instagram, and Facebook. I really appreciate the support that Botmaker offers, especially for the main integration with Meta, which is very useful since it can sometimes be a bit difficult to establish the connection with other platforms. Additionally, the setup is very easy because the platform is quite intuitive for starting to develop chatbots, and although some prior programming knowledge is needed for more advanced code actions, the setup itself is quite fast. **What do you dislike about Botmaker?** I don't have anything I don't like **What problems is Botmaker solving and how is that benefiting you?** I use Botmaker to automate customer service processes and integrate chatbots into channels like WhatsApp, Instagram, and Facebook. It is quick and effective in its support for integrations, especially with Meta. ### 2. Best Enterprise AI enhanced Conversational Bots platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. G. | Senior Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Botmaker?** it's capabilities and features. Ease of setup, native integration with Whatsapp Business API and Meta, and multiple out of the box integrations **What do you dislike about Botmaker?** integration with spreadsheets, some access to support cases and complex support time of resolution **What problems is Botmaker solving and how is that benefiting you?** recieving support cases, and we also implement it for our customers. Other use cases are customer support, customer orders, handbook information for internal employees ### 3. Good platform, however, the support needs to be improved **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Botmaker?** What I like most about Botmaker is the ease of creating intelligent bots. Additionally, the platform offers an intuitive and user-friendly interface, which makes the entire creation and configuration process extremely simple. From design to implementation, Botmaker facilitates each step of the way, allowing even beginners to design complex bots with ease. The availability of pre-configured resources and the option for customization make the experience even more pleasant and efficient. With Botmaker, creating and implementing an intelligent bot becomes an accessible and rewarding task. **What do you dislike about Botmaker?** One of the things I don't like about Botmaker is the integration with HubSpot, which I sometimes find a bit complicated. Although it is a useful integration, especially for automating processes, I encountered some obstacles when trying to configure it due to the complexity of the interface or the lack of clarity in the configuration instructions. Additionally, I would like to see more documentation available on the platform's usage guidance. Although Botmaker is relatively easy to use in many aspects, there are times when I feel lost or would like to have more step-by-step guidance on how to make the most of the available features. More comprehensive and detailed documentation could help users feel more confident and empowered when using the platform. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is solving the communication problem by serving as an effective messaging channel with potential leads, leads, contacts, and students. This approach directly benefits my team and me, as it allows us to automate and streamline many aspects of our communication process. ### 4. It is a platform that makes your work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Martin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Botmaker?** What I like most about BotMaker is the use of a single bot for multiple channels and the ease of creating them. Also, the attention they provide to the user is top-notch. **What do you dislike about Botmaker?** In reality, there are very few disadvantages to using a platform as robust as BotMaker, but if I had to mention one, it would be that when creating bots for WhatsApp, it takes a long time to verify the bot's name. **What problems is Botmaker solving and how is that benefiting you?** When making the change from creating bots by intentions to the schema form, I had problems with how the bots were displayed and how to direct the user to each one, but it is now resolved. Also, the implementation of the GPT modules and being able to obtain the responses as a variable benefits me by allowing the use of the response as a parameter. ### 5. We use it a lot daily, it has very interesting tools for execution and control. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Botmaker?** It has very interesting tools for task execution and subsequent control, providing you with metrics, numbers, and graphs. **What do you dislike about Botmaker?** It would be great if you add the possibility of making global outgoing calls, let's say selecting the template and making an outgoing call to many numbers at the same time. Also, it would be great if the integration with Dynamics, for example, were simpler. **What problems is Botmaker solving and how is that benefiting you?** We use it for the entire customer service section and remote commercial advisors. The possibility of sending predefined templates is very good. ### 6. Lack in the extraction of data on the complete message history of all chats. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** 1. The speed within the platform. 2. That easily and simply allows transferring chats, real-time visibility over the chats that are queued. **What do you dislike about Botmaker?** That the current configuration of the panel is only designed to allow the extraction of information broken down by each session and not by each message. Since if the goal is to measure or validate (for example: the messages sent and received in a conversation) it is not possible, as it only allows us to extract information about sessions created that day and not the complete message history of the same conversation. **What problems is Botmaker solving and how is that benefiting you?** provide a service and measure the quality of my provided service ### 7. A differentiated platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alison B. | Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** Botmaker is an agile and dynamic platform that helps us in the process of customer service, offering resources and functionalities that undoubtedly make all the difference. I also highlight the quick support provided when necessary. **What do you dislike about Botmaker?** The interface on the settings screen could be simpler and more intuitive. In my opinion, it is overloaded with numerous pieces of information that end up making navigation confusing. But I believe this is simple to adjust and I hope it improves soon. **What problems is Botmaker solving and how is that benefiting you?** The platform is very robust and rarely goes offline. Additionally, all interactions with customers are conducted in a very practical manner. Another highlight is the self-service tool that the platform provides. ### 8. A platform that empowers the company **Rating:** 4.0/5.0 stars **Reviewed by:** Leandro R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** What I like most about Botmaker is the platform itself. Its integrations and functionalities thanks to Artificial Intelligence are very helpful when it comes to generating bots. **What do you dislike about Botmaker?** I think you can improve a lot in terms of Customer Service and Support. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is solving the attention to frequent inquiries made by our customers, freeing up the executives so they can perform other tasks. ### 9. Easy-to-use tool for different types of users **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Botmaker?** The ease of connecting with different channels. The possibility of integrating with our backend without needing to rely on a Botmaker development team. **What do you dislike about Botmaker?** I did not find a dashboard or alarm that shows in real-time if the connection with any of the channels is affected or down. **What problems is Botmaker solving and how is that benefiting you?** I understand that 24-hour attention is key. Resolution at first contact without referring to an agent. ### 10. Improve the experience with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Monica Graciela B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Botmaker?** The platform allows the use of a bot but also pre-built templates that reduce an agent's operational times and model the type of communication. **What do you dislike about Botmaker?** Not having the basis of communications and having to pay for the download. **What problems is Botmaker solving and how is that benefiting you?** Take advantage of the centralized communication of many agents towards the clients and allow access to their history. ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews/botmaker-review-4920491?section=pricing&secure%5Bexpires_at%5D=2026-05-06+05%3A26%3A26+-0500&secure%5Bsession_id%5D=8358c2ba-163f-42a7-9994-78593534507a&secure%5Btoken%5D=6fd86bead12f25deb82691046b6b2530f9e7f78a6713133e13c99aafe33b8c02&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,683 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (465 reviews)