Botmaker Reviews & Product Details

I like that Botmaker is reliable and quick for making integrations between different channels like WhatsApp, Instagram, and Facebook. I really appreciate the support that Botmaker offers, especially for the main integration with Meta, which is very useful since it can sometimes be a bit difficult to establish the connection with other platforms. Additionally, the setup is very easy because the platform is quite intuitive for starting to develop chatbots, and although some prior programming knowledge is needed for more advanced code actions, the setup itself is quite fast. Review collected by and hosted on G2.com.

I don't have anything I don't like Review collected by and hosted on G2.com.

it's capabilities and features. Ease of setup, native integration with Whatsapp Business API and Meta, and multiple out of the box integrations Review collected by and hosted on G2.com.

integration with spreadsheets, some access to support cases and complex support time of resolution Review collected by and hosted on G2.com.

What I like most about Botmaker is the ease of creating intelligent bots. Additionally, the platform offers an intuitive and user-friendly interface, which makes the entire creation and configuration process extremely simple. From design to implementation, Botmaker facilitates each step of the way, allowing even beginners to design complex bots with ease. The availability of pre-configured resources and the option for customization make the experience even more pleasant and efficient. With Botmaker, creating and implementing an intelligent bot becomes an accessible and rewarding task. Review collected by and hosted on G2.com.

One of the things I don't like about Botmaker is the integration with HubSpot, which I sometimes find a bit complicated. Although it is a useful integration, especially for automating processes, I encountered some obstacles when trying to configure it due to the complexity of the interface or the lack of clarity in the configuration instructions.

Additionally, I would like to see more documentation available on the platform's usage guidance. Although Botmaker is relatively easy to use in many aspects, there are times when I feel lost or would like to have more step-by-step guidance on how to make the most of the available features. More comprehensive and detailed documentation could help users feel more confident and empowered when using the platform. Review collected by and hosted on G2.com.

What I like most about BotMaker is the use of a single bot for multiple channels and the ease of creating them. Also, the attention they provide to the user is top-notch. Review collected by and hosted on G2.com.

In reality, there are very few disadvantages to using a platform as robust as BotMaker, but if I had to mention one, it would be that when creating bots for WhatsApp, it takes a long time to verify the bot's name. Review collected by and hosted on G2.com.

It has very interesting tools for task execution and subsequent control, providing you with metrics, numbers, and graphs. Review collected by and hosted on G2.com.

It would be great if you add the possibility of making global outgoing calls, let's say selecting the template and making an outgoing call to many numbers at the same time.

Also, it would be great if the integration with Dynamics, for example, were simpler. Review collected by and hosted on G2.com.

1. The speed within the platform.

2. That easily and simply allows transferring chats, real-time visibility over the chats that are queued. Review collected by and hosted on G2.com.

That the current configuration of the panel is only designed to allow the extraction of information broken down by each session and not by each message.

Since if the goal is to measure or validate (for example: the messages sent and received in a conversation) it is not possible, as it only allows us to extract information about sessions created that day and not the complete message history of the same conversation. Review collected by and hosted on G2.com.

Botmaker is an agile and dynamic platform that helps us in the process of customer service, offering resources and functionalities that undoubtedly make all the difference. I also highlight the quick support provided when necessary. Review collected by and hosted on G2.com.

The interface on the settings screen could be simpler and more intuitive. In my opinion, it is overloaded with numerous pieces of information that end up making navigation confusing. But I believe this is simple to adjust and I hope it improves soon. Review collected by and hosted on G2.com.

What I like most about Botmaker is the platform itself. Its integrations and functionalities thanks to Artificial Intelligence are very helpful when it comes to generating bots. Review collected by and hosted on G2.com.

I think you can improve a lot in terms of Customer Service and Support. Review collected by and hosted on G2.com.

The ease of connecting with different channels. The possibility of integrating with our backend without needing to rely on a Botmaker development team. Review collected by and hosted on G2.com.

I did not find a dashboard or alarm that shows in real-time if the connection with any of the channels is affected or down. Review collected by and hosted on G2.com.

The platform allows the use of a bot but also pre-built templates that reduce an agent's operational times and model the type of communication. Review collected by and hosted on G2.com.

Not having the basis of communications and having to pay for the download. Review collected by and hosted on G2.com.