# how do they manage changes and new intentions within the organization

How do they analyze the information, what tools do they use to track, etc.

##### Post Metadata
- Posted at: almost 5 years ago
- Author title: Coordinador CX
- Net upvotes: 3


## Comments
### Comment 1

Extracting the reports and monitoring with the project team.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: customer success



### Comment 2

Camilo, how are you?

That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform you can:

- See who made a change, to which intent, and when that change was made (in case it is not published).

- To analyze the information, you have our dashboards, although you can also hire a service where Botmaker's data is sent directly to a database to be able to visualize it in tools like Tableau, Power BI, Qlikview, etc. Additionally, you can integrate the platform with a Google Analytics property to see how traffic moves through the intents.

- Also, you have the possibility to add new intents and correct things that your bots do not understand since our AI suggests everything the bot is having trouble understanding.

- Lastly, if you need multiple bots that fulfill different roles (e.g., a sales bot and a customer service bot), you can create them and have them with separate intents thanks to our multibot feature. This makes it much easier to manage intents, agents, etc.

I hope I have helped you, anything else, I am at your disposal.

Regards,  
Mariano  
Head of Growth at Botmaker

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Head of Growth at Botmaker




## Related Product
[Botmaker](https://www.g2.com/products/botmaker/reviews)

## Related Category
[Chatbots](https://www.g2.com/categories/chatbots)

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