# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 289 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users appreciate the **ease of use** of Botmaker, finding it simple and friendly for their workflow. (9 reviews) - Users appreciate the **integration of multiple messaging platforms** , enhancing functionality and ease of use for communication. (5 reviews) - Users value the **easy integrations** of Botmaker, enhancing usability with seamless connections to various platforms. (3 reviews) - Users value the **ease of use** of Botmaker, which enhances productivity and optimizes development times effectively. (3 reviews) - Users praise the **native integrations** and ease of setup, enhancing communication across platforms seamlessly. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find the **poor customer support** of Botmaker frustrating, especially with limited contact options and lack of availability. (4 reviews) - Users face **integration issues** with spreadsheets and old platforms, impacting their overall experience and support access. (2 reviews) - Users feel that **customization options are limited** in Botmaker, making it difficult to tailor the experience effectively. (2 reviews) - Users find the **poor reporting** of Botmaker limits their ability to customize and track session data effectively. (2 reviews) - Users find the **UX improvement needs** focus, noting interface challenges and limited reporting capabilities. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. Bot evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** FLAVIA M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The ease of use and receiving notifications **What do you dislike about Botmaker?** the deadline by which the conversation is closed for interaction **What problems is Botmaker solving and how is that benefiting you?** We have no problems ### 2. Botmaker is one of the most complete tools I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas d. | Leader Of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Botmaker?** What I like the most is its practicality, especially with the reports and also with the information that is available to me, making it easier to track chats and results. I also like the practicality of the initial tabs; its design is very clean and organized. **What do you dislike about Botmaker?** One of the points that bothers me the most today in the tool is the lack of an option to delete a wrongly sent message, sometimes this ends up impacting our customer's experience a bit. Also, when we send an audio, it appears as if it were a forwarded file, which makes the clients we serve distrust the processes. Perhaps updating it so that it appears as a sent audio would help a lot. **What problems is Botmaker solving and how is that benefiting you?** Botmaker helps us with direct communication with our customers, which makes our products reach our customers much faster and further facilitates the experience we provide. This would not be possible without the daily help of Botmaker, which also enhances the experience of our employees who use the tool daily. ### 3. Super useful for its purpose, but it can be improved. **Rating:** 4.0/5.0 stars **Reviewed by:** DĂ©bora C. | Agente de Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** It is good because it has the possibility of sending stickers, gifs, sending audios, and it has almost all the functionalities of the standard WhatsApp. Some other chat platforms do not offer the possibility of sending audios, and for me, this option is important because many clients only understand better what is being explained if we complement it with an audio, so it is quite important. **What do you dislike about Botmaker?** At times, there is a delay in loading messages, and the messages we save on the platform itself cannot be pulled for all contacts/clients. It also bothers me not to have the option to delete a message already sent, as it may happen that we send it incorrectly to a contact, and having the option to delete it like the standard WhatsApp if the person hasn't seen it yet would be very good, a real lifesaver. **What problems is Botmaker solving and how is that benefiting you?** What I noticed that was resolved was to keep at the top the clients who just spoke, there are also colors that make it possible to measure how long ago the last message was sent, and now it accurately times the duration since the last message. It is possible to see how long the client has been waiting for a response or if they haven't replied yet, without needing to enter the message. ### 4. Pleasant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** Versatility, fluency, end-user experience **What do you dislike about Botmaker?** Support is usually very scarce or not very active. **What problems is Botmaker solving and how is that benefiting you?** Digital channels ### 5. effective platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rafaela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Botmaker?** I like to pull the reports from the platform, simple and intuitive interface **What do you dislike about Botmaker?** when I spend a lot of time in a tab, it refreshes automatically and makes me go back all the way to the end and makes me lose the work already done **What problems is Botmaker solving and how is that benefiting you?** modifying the speed of the audios sent ### 6. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Botmaker?** The interface is very user-friendly, I learned to use it very quickly, **What do you dislike about Botmaker?** I have been using it for a short time, so I can't say that anything bothers me. **What problems is Botmaker solving and how is that benefiting you?** Ease of sending mass messaging. ### 7. One of the top players on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo H. | Co-Founder & Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Botmaker?** The most recent integration with ChatGPT is just amazing, my clients love it and me too **What do you dislike about Botmaker?** i think that its interface could be more intuitive **What problems is Botmaker solving and how is that benefiting you?** Im helping my clients with their doubts about their purchases in my online store, we are so much productive right now! ### 8. Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Botmaker?** Contact the client clearly and objectively. **What do you dislike about Botmaker?** At the moment, I don't see any disadvantages. The botmaker has delivered as expected, facilitating customer contact in a clear and quick manner. **What problems is Botmaker solving and how is that benefiting you?** The bot is optimizing customer contact and avoiding overload in service through other channels. ### 9. Complete tool, however, complex. **Rating:** 3.5/5.0 stars **Reviewed by:** Matheus M. | Contador, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Botmaker?** The support was very helpful in setting up the tool and with initial, intermediate, and advanced questions. Over time, the support left a bit to be desired. **What do you dislike about Botmaker?** There are some important tutorials missing for the best experience for intermediate/advanced users, closer support and after-sales follow-up, which I consider very relevant when acquiring a tool that is not cheap and is robust. **Recommendations to others considering Botmaker:** The tool is very good, very comprehensive, and this is an important positive point. The only detail is that, to configure the platform and take advantage of all its benefits, despite being intuitive, it requires someone with a good understanding of logic to comprehend its entire functioning. For our company, which is small, it was possible to negotiate and secure a plan that fit within our budget. **What problems is Botmaker solving and how is that benefiting you?** The contact with our customers. We are using technology to bring people and the service experience closer. In any case, I observed that each type of business may have a different need and may or may not work well with the platform. ### 10. My experience BOT Maker **Rating:** 5.0/5.0 stars **Reviewed by:** Juan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Botmaker?** The ease of implementation and development **What do you dislike about Botmaker?** The interface is not always so friendly for development. **What problems is Botmaker solving and how is that benefiting you?** Communication with users and part of the customer service flow. ### 11. Agile, simple **Rating:** 4.0/5.0 stars **Reviewed by:** Manu S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Botmaker?** The ease of contacts and the possibility of monitoring **What do you dislike about Botmaker?** The reporting. I think the view and the details can be improved. For example, where does the client abandon? **What problems is Botmaker solving and how is that benefiting you?** We perform inspections for insurance and the sending of the required photos is perfect. ### 12. A robust and flexible platform to the needs of each business. **Rating:** 4.0/5.0 stars **Reviewed by:** Ariel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Botmaker?** Customer service and sales generation. **What do you dislike about Botmaker?** Communication to customers about system updates. **What problems is Botmaker solving and how is that benefiting you?** Scalability in customer service, in sales as well as in the resolution of automatic inquiries. ### 13. A very intuitive and efficient platform, I miss more support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Botmaker?** I like the practicality and amount of things I can do with the platform. **What do you dislike about Botmaker?** I miss the support of the team, they could help more. **What problems is Botmaker solving and how is that benefiting you?** Service to a large number of customers quickly and with real-time reports ### 14. Botmaker is an excellent whatsapp management app **Rating:** 5.0/5.0 stars **Reviewed by:** Juliano H. | Expert Customer Success Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Botmaker?** What I like most about the application is that the customer receives end-to-end service, the chat is only ended after it is complete. The botmaker is well ahead of the competition, being a reference product in the market **What do you dislike about Botmaker?** The chat was a little if the flow of customers was very intense. The application is not so intuitive when making the settings. I would like improvements in the system settings, where the user can perform this service without needing help from support **What problems is Botmaker solving and how is that benefiting you?** Ease of managing customer service via whatsapp; possibility of triggering to assist in resolving pending issues. The possibility of responding to several users at the same time makes our service more productive and reduces the customer's waiting time. ### 15. Tool that delivers multiple possibilities to activate the client in their preferred channel. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Botmaker?** Possibilities to construct journeys according to the customer's lifecycle in our database. **What do you dislike about Botmaker?** Better communication regarding new features and changes to existing functionalities. **What problems is Botmaker solving and how is that benefiting you?** Facilitate the way the customer can buy through one of our digital channels. ### 16. The flow service for the bot is simple and complete. **Rating:** 4.5/5.0 stars **Reviewed by:** Veridiani A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Botmaker?** The possibility of developing a bot quickly and easily, through the platform we can send active messages that can be customized with variables. **What do you dislike about Botmaker?** Only the integration with other front-end platforms is not complete, and we lose a bit of speed. **What problems is Botmaker solving and how is that benefiting you?** Being able to notify the client in advance through mass or individual messages about a problem, you can send an active WhatsApp message when we cannot contact by phone, ### 17. Practical platform **Rating:** 5.0/5.0 stars **Reviewed by:** Talita P. | Comercio, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Botmaker?** The platform is fast and practical, dynamic and educational, great for the corporate profile. **What do you dislike about Botmaker?** You can't customize your profile your way. **What problems is Botmaker solving and how is that benefiting you?** Easy conversation analysis for monitoring purposes. ### 18. Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Claudia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** The way that is manageable and understandable to create the templates **What do you dislike about Botmaker?** That I can't edit if I have problems updating a URL. **What problems is Botmaker solving and how is that benefiting you?** In the templates that I am currently working on. And the improvement of the CDU. ### 19. Interesting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Botmaker?** I like the quick response. Agility for work and ease because it's a chat via WhatsApp. **What do you dislike about Botmaker?** I believe some responses are missing to be sent. I don't like it when it freezes lol. **What problems is Botmaker solving and how is that benefiting you?** Resolve in conversation with the client, advance in service benefits in quality and speed of service. Send conversations and images when needed. ### 20. Evaluation on Botmaker **Rating:** 4.5/5.0 stars **Reviewed by:** Mateus M. | Customer Sucess SĂȘnior, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** The botmaker is an easy-to-use service and a great option for customer services. It is excellent for directing the conversation to a specific team or person. Overall, I believe it is the most complete service for WhatsApp support. **What do you dislike about Botmaker?** In my view, the only downside is the instability of the service, as there are days when the service becomes very heavy and ends up causing slowness. Even though these are atypical cases, this is an area for improvement. That's why I didn't give the maximum rating in the evaluation. **What problems is Botmaker solving and how is that benefiting you?** I work at a financial company where the flow of customers is enormous. Thanks to Botmaker, specific queues were created where it is possible to provide service in the corresponding sector, thus improving the quality of service. ### 21. Easy access to the platform and a light and fast use **Rating:** 5.0/5.0 stars **Reviewed by:** Osvaldo S. | Analista de atendimento, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** The easy access to the platform and the lightweight usability greatly assist in handling and customer service in a quick and uncomplicated manner. The appearance also catches my attention as it closely resembles a real cell phone. **What do you dislike about Botmaker?** Sometimes we become very idle waiting for the client to return, or things like that. What I don't like very much is the fact that the audios are not very similar to those on WhatsApp. It's as if you are sending an audio recorded from another chat. It doesn't seem like an audio recorded in real time. **What problems is Botmaker solving and how is that benefiting you?** Facilitated service with constant agility. We have always suffered from the poor quality of services provided by other places, and the bootmaker is revolutionizing and helping companies in this regard. ### 22. very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Botmaker?** the simplicity it gives us, the ease of answering **What do you dislike about Botmaker?** the reports that do not allow us to extract them in a simple way **What problems is Botmaker solving and how is that benefiting you?** clear response to users who complain to us through this medium, easy access to the agents who manage these bots, and assignment of the bots for better service. ### 23. Very nice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Botmaker?** The interface is good and easy to make bots **What do you dislike about Botmaker?** The customer service y too bad... at least for me in LATAM **What problems is Botmaker solving and how is that benefiting you?** Self-management of customer service ### 24. Botmaker is a very user-friendly platform and at the same time very powerful. **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** I like the structuring of intentions, as it is programmed in a type of graphical pseudocode that allows those not initiated in programming to create complex sequences, and at the same time, those who do know can significantly enhance the bot. **What do you dislike about Botmaker?** I think the visualization of the intention tree can be improved, having the possibility to create subfolders within folders without having to drag them, and also the possibility to generate a sequence of steps within the intentions that can be copied to other intentions. **What problems is Botmaker solving and how is that benefiting you?** Mass communication with the residents of the municipality, previously the only option was calling 147, now the bot responds to most situations that the resident may encounter. ### 25. It is very functional, but the database for downloads needs to be improved further. **Rating:** 4.5/5.0 stars **Reviewed by:** Julian H. | Supervisor Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Botmaker?** Accessibility can be used from any device and is very intuitive to use each of its tools. Therefore, it is easy to use for workers with little experience. **What do you dislike about Botmaker?** Some data does not appear with the correct timing of the interventions, which affects the punctual measurement of employee metrics. Sometimes, in one section of the tool, different information appears in another section when searched with the same parameters. **What problems is Botmaker solving and how is that benefiting you?** Attention to end users can be quick and efficient, allowing for a good response time with end customers and ensuring their level of satisfaction is well met. ### 26. The assistance we've gotten in major incidents has been as expected. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** our close relation with our point of contact, their willingness to offer new and better solutions, the ease of integration with different platforms and that there is on language barrier, since everyone speaks spanish... **What do you dislike about Botmaker?** reports need upgrades, as well as the ability to download your raw interaction data from the start of your operation. We've been with Botmaker for three years and we are still unable to recover our data from past years because of this restriction. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is offering personalized customer service and support for our financial products/services... with WhatsApp assistance embedded to our platform, assistance is just a tap away and automated responses from our bot handle our most frequently asked questions. ### 27. It's a good tool, it needs some adjustments like the optimization of closing tabs in bulk. **Rating:** 5.0/5.0 stars **Reviewed by:** thiago O. | Consultor de vendas, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** It is an excellent work tool, among the positive points. The ability to send in bulk and have multiple slots available makes the tool quite interesting. **What do you dislike about Botmaker?** One of the things I think could be improved is the issue of closing tabs en masse. Unfortunately, in the current model, we need to close them one by one, but if there were a model to select only those we want to keep open and close the others, it would be quite interesting. **What problems is Botmaker solving and how is that benefiting you?** At the moment, it was just the issue of shots not being fired. But it has already been done. I consider that since it has already been carried out, there is nothing currently preventing me from working. ### 28. Good platform but still got some bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Jane A. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** Helpful features and a clean interface. It's straightforward to use, and it works fine. As said before, sometimes there are a few bugs, but generally, it's a pretty good platform. **What do you dislike about Botmaker?** Sometimes the chats don't appear on the screen, it's necessary to use the search bar to find a conversation with a new message or refresh the page. Another problem is that the stickers don't load, but it doesn't occur a lot. **What problems is Botmaker solving and how is that benefiting you?** The botmaker helps chat with the clientes and has many features similar to the Whatsapp, and still adds some other very useful features! It has increased the performance of my business ### 29. Best platform for service. **Rating:** 5.0/5.0 stars **Reviewed by:** Luan O. | Costumer Sucess, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** The way conversations are distributed and how we can change their quantity, in addition to the use of stickers and images, is great for interactivity with the customer. I also like the possibility of sending audio messages as it further enhances the connection. **What do you dislike about Botmaker?** Some bugs after the closure of conversations, which reappear when a customer leaves a review after the conversation has been closed, generating a new conversation. **What problems is Botmaker solving and how is that benefiting you?** More objective communication with clients, since we started using botmaker our communication has improved a lot, the interactions are more "human". Thus, the level of quality has increased significantly. ### 30. A good experience developing a customer service platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ernesto P. | LĂ­der de Servicios Hogares & Profesionales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Botmaker?** The main positive characteristic of Botmaker is its adaptability; it took us very little time to start using it and to transform the original platform to adapt it to our needs. **What do you dislike about Botmaker?** The same adaptability that we saw as positive has a downside; when working without the proper support from developers, errors occur that are later easy to resolve but should be avoidable. **What problems is Botmaker solving and how is that benefiting you?** Botmaker provided us with a clear solution when it comes to automating processes and responses, allowing us to resolve customer inquiries that do not require interaction with a person and complete everything through assisted self-management. ### 31. For an intense workflow, the tool still lacks some adaptations. **Rating:** 4.0/5.0 stars **Reviewed by:** Mikael S. | E, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** Ease of use. The information provided and adaptation to the tool is quick, allowing for a shorter learning curve. In about 20 minutes, the user already has full use. **What do you dislike about Botmaker?** From the organization of the list of conversations. Many times the order of arrival of the conversation is compromised by the message received from the user, and this is a problem for commercial use when we need agility and shorter customer service time. **What problems is Botmaker solving and how is that benefiting you?** Ease for the customer in receiving information about our business with an easy-to-use tool, which is WhatsApp. In some situations, the customer finds it more convenient to use this tool. ### 32. wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Hitala M. | Especialista em Costummer Succes, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** It is very practical and fast, and I really like that because we get very quick feedback from the client. I like the way we can interact with emojis, and with that, there is greater interaction with the client. **What do you dislike about Botmaker?** it is very easy to use, I have nothing to complain about, I like the convenience with which the messages arrive and the speed with which the client receives a response, with this we have a faster workflow. **What problems is Botmaker solving and how is that benefiting you?** The alert tone is a bit annoying, you could include a tool where we could add our own alert to customize it according to the sound that pleases us the most. ### 33. Quick and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Carla D. | Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Botmaker?** Simulates WhatsApp very well, supports a good number of conversations, few technical problems occur on a daily basis, you can transfer conversations to specific people. **What do you dislike about Botmaker?** Support should be more efficient because when there is a technical problem, support is not very accessible and takes a long time to provide the feedback we need to perform our work properly. **What problems is Botmaker solving and how is that benefiting you?** Recently, we were having issues with duplicate chats where I would contact and the conversation would go to another agent, but it was resolved and the tool returned to functioning normally. ### 34. excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Diego HernĂĄn C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Botmaker?** its friendly interface, the possibility to share with other users **What do you dislike about Botmaker?** difficult to infer where to associate the web service **What problems is Botmaker solving and how is that benefiting you?** respond to the needs of using WhatsApp and other platforms ### 35. It is a quite intuitive tool and allows you to develop chatbot conversations easily. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** That it can integrate with different social networks on a single platform. **What do you dislike about Botmaker?** I feel that the reporting offered is somewhat limited. **What problems is Botmaker solving and how is that benefiting you?** He/She is working on the logic for assigning conversations in Facebook Messenger, to have a precision benefit for the customer. ### 36. very friendly **Rating:** 4.5/5.0 stars **Reviewed by:** ENZO R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Botmaker?** it is very intuitive, easy to manage the tool **What do you dislike about Botmaker?** What doesn't work for me is the reporting, as it doesn't discriminate by agent when extracting the survey, which causes the surveys to be duplicated or triplicated. **What problems is Botmaker solving and how is that benefiting you?** Customer service ### 37. It has been a very good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Danilo Silva d. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Botmaker?** the most helpful , it's the visual and the acessibility and the connections. **What do you dislike about Botmaker?** support, it's the most thing i didn't like , because it demands time to be answered... **What problems is Botmaker solving and how is that benefiting you?** comunication with clientes ### 38. BotMaker Evaluation. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas O. | Leader of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** I believe that botmaker is one of the most complete tools on the market, its features are incredible and quite comprehensive, which makes a difference in its functionality! **What do you dislike about Botmaker?** I believe that the audios, when sent, appear as if they have been forwarded, and I also believe that having the option to delete messages would also be very useful for companies. **What problems is Botmaker solving and how is that benefiting you?** BotMaker helps in quick and practical interaction with the customer, facilitating our communication with clients throughout the day. It is a practical tool that optimizes our service time, providing an incredible experience for those who hire our products. ### 39. Very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson R. | Agent of cutomer experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Botmaker?** The colors that let me know what chat i'm active; We can see the images that we send; Very easy interface to interact. **What do you dislike about Botmaker?** The fact that we can't send pictures that are in our ''ctrl + c'' directly in the chat, we have to save the image to later sent selecting on the computer. **What problems is Botmaker solving and how is that benefiting you?** Helps us to be closer to our clients. ### 40. great platform, meets all needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina F. | Customer Success Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** Ease of use of the platform and the use of stickers,send audios and have conversation history **What do you dislike about Botmaker?** there are few disadvantages, but it happened to drop chats for a single person and ended up overloading the platform. **What problems is Botmaker solving and how is that benefiting you?** We have used the platform since the beginning of our company, and it has always accompanied us on our trajectory. It is very practical and usual, without mysteries. ### 41. Botmaker, the easy-access chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Agustin M. | Software Analyst, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Botmaker?** The most useful thing is that non-developers can actually do stuff and use this tool well, helping every user along the way. Its ease of use is the most attractive quality of the software. **What do you dislike about Botmaker?** It's graphic interface was a downside, but they changed it adding a big update and now it's working great. Making some developer documentation available would benefit advanced users a lot. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is helping us offer a chatbot for our web-users to give information, we're financially benefitting a lot because users do not have to come physically and can get information via WhatsApp or Webchat. ### 42. Great tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Italo M. | Assistente de vendas, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Botmaker?** Visualization of the platform in the services, where we can clearly understand each process we are executing the sale during chats and services, perfect. **What do you dislike about Botmaker?** I believe that support, in case there are any problems related to the platform, such as network outages or internal communication network issues, affects a lot. **What problems is Botmaker solving and how is that benefiting you?** It helps a lot with speed during service, whether by phone call or via app, on social media, there is the option to schedule and schedule the services. ### 43. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Marcela F. | customer succes, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** extremely easy and practical, simple, tools that are well-explained and easy to use, and highly self-explanatory from the first day, making understanding and use very easy **What do you dislike about Botmaker?** the alert tone of the notification is quite inconvenient and whenever we turn off the sound, I end up not being able to hear the audio messages forwarded by the clients I am attending to **What problems is Botmaker solving and how is that benefiting you?** delay in sending and duplicate messages and your delays in receiving and sending messages the audio capture tool could also be made easier and not remain as an audio icon. ### 44. Very well rated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Botmaker?** Practical tool, easy to use. **What do you dislike about Botmaker?** Today we did not identify any negative points, the only issue would be the amount charged. **What problems is Botmaker solving and how is that benefiting you?** Assertive communication, automated flows, and centralized service. ### 45. The platform is very good, but they should update some tutorials. **Rating:** 3.5/5.0 stars **Reviewed by:** Hernan C. | Diseñador GrĂĄfico, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Botmaker?** The platform is very comprehensive and offers the possibility to adapt it to the user's needs, it is not limited to a single specific use as is the case with other similar platforms on the market. **What do you dislike about Botmaker?** Some tutorials are a bit outdated and sometimes the interface seemed a bit unintuitive to me, but with a bit of practice or with hours of training, it can be resolved. **Recommendations to others considering Botmaker:** The platform is very comprehensive and can be adapted to the needs of each client. They are always innovating and integrating new features that can be implemented in customer service channels like WhatsApp, such as the inclusion of video calls to improve direct interaction between the agent and the user. It allows redirecting each conversation to different service queues, which is very helpful when managing to whom the client should be assigned if necessary, without needing a supervisor operator to handle such distribution. The support responds quickly to questions and resolves them as soon as possible. It offers personalized training hours that focus on the specific doubts of the administrator, which helps to skip unnecessary practice hours that tutorials usually have and allows focusing on the functions that need to be addressed specifically. **What problems is Botmaker solving and how is that benefiting you?** It allows us to optimize the downtime of attention. With the system we are replacing, the agent had to wait for the user to find the requested data, whereas with the use we are giving to the platform, we achieve that the agent receives the inquiry with all the information already collected. ### 46. excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andreza L. | costumer sucess, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** the practicality that the app has for communication, a notepad to leave attached information, and the quick way to transfer clients to other people. **What do you dislike about Botmaker?** When instability occurs in the system, and it happens that messages to clients are not forwarded, it is necessary to open a ticket for the system to be restored. **What problems is Botmaker solving and how is that benefiting you?** regarding the reduction in system downtime, lately this has been occurring very infrequently and helps us provide a better experience to our customer ### 47. Technical support **Rating:** 3.0/5.0 stars **Reviewed by:** Alex C. | Lider, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** The detailed spreadsheets, I like how we can develop with this information, and how it can help us identify the main gaps and more detailed errors. **What do you dislike about Botmaker?** The queues need to be more detailed, we need TMA/TME information to be more directed to the customer and not to the queue they are in, we need to have the information well detailed. **What problems is Botmaker solving and how is that benefiting you?** needs to improve the detailing of TMA/TME/TMPR information, this detail is super important to know the actual time the customer waited in each queue, something we currently do not have. **Official Response from Mayara Abreu:** > Hi, Alex. How are you? As we discussed via email, we recommend that you speak directly with your Account Manager to explore the possibilities regarding service queues. Thank you for your feedback and evaluation of our platform. Sincerely, Mayara ### 48. The platform is very didactic and intuitive with a harmonious visual, not to mention its usability. **Rating:** 4.5/5.0 stars **Reviewed by:** Manuela S. | Coordenador, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Botmaker?** The visibility options for queues that facilitate the monitoring of service. The notes that facilitate the descriptions of more delicate services and priorities. **What do you dislike about Botmaker?** The variable settings are not very intuitive or simple, and the notification sounds are a bit annoying if it's necessary to use the PC sounds for other tools. **What problems is Botmaker solving and how is that benefiting you?** The easy and personalized connection with our customers helps us reach those we need in our own way, allowing us to leave our mark in every interaction. ### 49. The tool is good, but it needs to improve. **Rating:** 4.0/5.0 stars **Reviewed by:** Erislaine A. | customer success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** Simple, clear, easy to use, colors that signal priorities. Ease of inserting stickers, ability to send audio, easy access to the queue and service time data. **What do you dislike about Botmaker?** Lack of connectivity with other tools, frequently goes offline. Delays in sending messages, was in status change, no permission to delete or edit messages. **What problems is Botmaker solving and how is that benefiting you?** It would greatly facilitate the work if the tool did not present an error when connecting and had a second confirmation when sending a file to prevent sending errors. ### 50. It has been a very good experience working with Botmaker, they have been very agile at all times. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge G. | Analista Funcional, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Botmaker?** The constant communication at all times during incidents, the agility with which they solve problems, and the concern they show when resolving our issues. **What do you dislike about Botmaker?** Sometimes, the time a project may take could be improved by adding more personnel to the project so that the objectives are achieved more quickly. **What problems is Botmaker solving and how is that benefiting you?** Currently, we are provided with a tool called a chatbot through WhatsApp, which serves as an important channel for communication with all our users. ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+11%3A55%3A32+-0500&secure%5Bsession_id%5D=9539e016-dae5-470b-881d-f40986c3d539&secure%5Btoken%5D=2c0a0d7e1b71d010f41b5ea5135a73a8041ee30cd771d8019aced0139c74fc72&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)