# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 289 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users appreciate the **ease of use** of Botmaker, finding it simple and friendly for their workflow. (9 reviews) - Users appreciate the **integration of multiple messaging platforms** , enhancing functionality and ease of use for communication. (5 reviews) - Users value the **easy integrations** of Botmaker, enhancing usability with seamless connections to various platforms. (3 reviews) - Users value the **ease of use** of Botmaker, which enhances productivity and optimizes development times effectively. (3 reviews) - Users praise the **native integrations** and ease of setup, enhancing communication across platforms seamlessly. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find the **poor customer support** of Botmaker frustrating, especially with limited contact options and lack of availability. (4 reviews) - Users face **integration issues** with spreadsheets and old platforms, impacting their overall experience and support access. (2 reviews) - Users feel that **customization options are limited** in Botmaker, making it difficult to tailor the experience effectively. (2 reviews) - Users find the **poor reporting** of Botmaker limits their ability to customize and track session data effectively. (2 reviews) - Users find the **UX improvement needs** focus, noting interface challenges and limited reporting capabilities. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. It is a good tool, but it lacks features. **Rating:** 2.5/5.0 stars **Reviewed by:** Hanna R. | Analista de Ouvidoria Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** I like the ease in communication actions with clients. **What do you dislike about Botmaker?** Not having the option to delete messages. **What problems is Botmaker solving and how is that benefiting you?** Allows communication and support with our customers. **Official Response from Mayara Abreu:** > Hi, Hanna. How are you? First of all, we thank you for your honest feedback and evaluation of our platform. We would like to suggest that you talk to your account manager to discuss a bit more about the features you miss in your daily routine. We always want to improve our customers' experience with us. Sincerely, Mayara ### 2. complete platform for service, evaluation, and dashboard review. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** from reports, dashboards, the option to add stickers, and the creation of custom templates, the chats are very visible and educational. **What do you dislike about Botmaker?** The validation of Facebook to approve the templates, and the delay in integrating the templates with another platform, in our case the sales machine. **What problems is Botmaker solving and how is that benefiting you?** Opening a ticket is super fast and resolutive, the support is comprehensive and explanatory. ### 3. It is a great tool, however, it shows some slowness. **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda S. | LĂ­der de equipe, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** The ease of content creation and use for reports. **What do you dislike about Botmaker?** From the slowness and problems that take a long time to be fixed. **What problems is Botmaker solving and how is that benefiting you?** The contact with the clients. ### 4. Excellent monitoring of chat and agents **Rating:** 5.0/5.0 stars **Reviewed by:** Angel S. | TDI, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Botmaker?** Being able to be aware of the answers and the attention of the Agents towards the clients **What do you dislike about Botmaker?** Sometimes the chats are repeated when you start the session again and mark them as unread **What problems is Botmaker solving and how is that benefiting you?** Communication and customer service of the company ### 5. Dynamic tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eduarda M. | Analista de Ouvidoria, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** Be able to send stickers to customers. **What do you dislike about Botmaker?** Sometimes it becomes unstable and the page keeps refreshing. **What problems is Botmaker solving and how is that benefiting you?** I can contact the clients more easily. ### 6. The platform freezes a lot. **Rating:** 3.0/5.0 stars **Reviewed by:** Alice C. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** Contact with multiple clients, facilitating large-scale communication. **What do you dislike about Botmaker?** It crashes a lot and we spend the day waiting for some improvement feedback. **What problems is Botmaker solving and how is that benefiting you?** Contact with several people. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Thayna F. | Analista de atendimento, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** Working with the botmaker is sensational, practicality and ease in the tool. **What do you dislike about Botmaker?** Sudden bugs, but solved very quickly. **What problems is Botmaker solving and how is that benefiting you?** The bugs, benefit because I can work more quickly ### 8. Next to the WhatsApp interface. Frequent positive changes in usability. Great features. **Rating:** 4.0/5.0 stars **Reviewed by:** Romário L. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** Interface and organization of functions and settings. **What do you dislike about Botmaker?** Delay in solving problems is understanding about the problematic situations of the tool itself. **What problems is Botmaker solving and how is that benefiting you?** Support to learn about new features ### 9. Agility and ease in the service channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Botmaker?** The tool is very practical to handle, the commands are easy, and the service method is practical, especially when you can set standard responses. **What do you dislike about Botmaker?** The form of notification, and there are some points, for example, the identification of conversations that could be more practical. **What problems is Botmaker solving and how is that benefiting you?** Customer service in the after-sales section facilitates communication. ### 10. Recommendation of Botmaker **Rating:** 4.0/5.0 stars **Reviewed by:** Kentaro M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Botmaker?** The flexibility to generate intents in the tool and the scope of integration with communication channels and management platforms. **What do you dislike about Botmaker?** The restriction on the integration of Zoho reduced to only a few generic fields. **Recommendations to others considering Botmaker:** Consider more generic fields in integrations with CRM including Zoho. **What problems is Botmaker solving and how is that benefiting you?** The centralization of all communication channels to a single platform. Main benefit: Interoperable multichannel management. ### 11. If it stops bugging 7 **Rating:** 3.5/5.0 stars **Reviewed by:** Tatiany M. | Agente de customer experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** I like it because it allows to send stickers, and emotions, send audios **What do you dislike about Botmaker?** Lately, he fails a lot, duplicates the conversations, **What problems is Botmaker solving and how is that benefiting you?** It greatly facilitates communication with people. ### 12. Good potential. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** The interface is user-friendly for agents, has omnichannel potential, the bot is easy to manipulate for use with external users, and allows for mass messaging to users. **What do you dislike about Botmaker?** Configuring the tools to adapt to internal needs is a bit confusing, and the support team takes a long time to provide assistance and solutions. It provides very variable metrics, and it is very complex to analyze them. It does not allow for quick individual responses, only general ones. **What problems is Botmaker solving and how is that benefiting you?** Real-time attention, allows for completely personalized attention times, mass messaging sending, and different teams can make use of the tool. ### 13. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** The botmaker is very similar to the WhatsApp on the phone, it includes stickers and emoticons. And this helps a lot in the day-to-day with the customer and with the quality of service. **What do you dislike about Botmaker?** Sometimes, it crashes a lot and becomes slow, taking a long time to drop conversations and clients. Since we have a response time, it ends up impacting our service. However, it rarely happens. **What problems is Botmaker solving and how is that benefiting you?** As I mentioned above, I believe it is the slowness. Lately, there has been much less than before. There are few disadvantages when it comes to errors in the botmaker. Despite serving several customers daily. ### 14. It is intuitive and allows you to make modifications and changes in workflows in real time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Botmaker?** The autonomy to create different bots by adapting them to the needs of the users. **What do you dislike about Botmaker?** The bot's reporting is very useful, but it could bring more detail in data about the intentions being worked on. **What problems is Botmaker solving and how is that benefiting you?** Curb the demand for informational inquiries, automate different processes saving on agent service hours. Providing 24/7 support. ### 15. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Valquiria C. | training, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Botmaker?** Interactivity with the Customer, a highly educational tool **What do you dislike about Botmaker?** Do not have additional windows for conversations **What problems is Botmaker solving and how is that benefiting you?** Interactivity of our Operation with our clients ### 16. The platform is quite good and functional. **Rating:** 5.0/5.0 stars **Reviewed by:** Julio C. | Gerente de TI Mexico, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Botmaker?** The ease with which different projects can be created and the reach it can have for clients. **What do you dislike about Botmaker?** The support provided by the executives or the company's back office is very slow. Although there is a lot of information about the platform, when something additional is required, the best solution is not found online, and that's where there should be better support. **Recommendations to others considering Botmaker:** It would be good for the account executives to be closer to the clients. Although I have no problem with raising tickets and following up, when trying to find time with the executive, they are not available. **What problems is Botmaker solving and how is that benefiting you?** I am handling contact with clients, surveys, and communication that we previously had to do in person and now we can do through bots, as well as training programs for our end customers on educational and health matters. ### 17. Easy-to-use platform with thousands of options to offer an "app" experience within WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** Camilo G. | Coordinador CX, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Botmaker?** The configuration of actions is very easy to do, no prior programming knowledge is required. Of course, there are other options that, using something very basic or very advanced in programming, can be done to maximize the bot's interaction with end users. It has many integration options with CRMs and Google Sheets that facilitate the creation of whatever one can imagine. **What do you dislike about Botmaker?** I have experienced technical issues for 2 weeks and the support is unclear about the causes. Considering that improvements are included all the time, improvements can be made regarding the configurator, the size of the action display to facilitate the order of steps within the intentions. The description of the many variables included in the tool can also be expanded, as well as the detailed description of the functioning of each available action, which is also extensive. **Recommendations to others considering Botmaker:** They must designate a full-time person so that the bot has the language and adapts to the brand identity 100% by analyzing user interaction with the services the organization offers. **What problems is Botmaker solving and how is that benefiting you?** Many, reduce interaction with humans to provide personalized attention 24 hours a day. Create a credit simulator so that users do not leave the channel. Have detailed information on the most used words to create and/or improve the bot's conversation. Integrate with the CRM so that users can check the progress of their requests, etc. ### 18. Good plataform. But need to make better reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Botmaker?** The web interface that attendants do the job. The possibility to put colors to distinguish when the client is waiting for a long time. **What do you dislike about Botmaker?** The reports with performance of attendants need to be exported to excel or similar, for proper report generation. We do not create these reports. **What problems is Botmaker solving and how is that benefiting you?** Control conversations. Analise of old conversations to solve bad communications. Find utilization out of the enterprise code of conduct. ### 19. Easy and practical to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael V. | Xcoach, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** It is easy to understand and you can configure it in the best way for your work, you can quickly filter through the lists, the chats are saved and you can review them whenever you want. **What do you dislike about Botmaker?** Sometimes the conversation doesn't load completely or it splits into 2 chats. **What problems is Botmaker solving and how is that benefiting you?** It is being more effective and faster ### 20. Complete and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio D. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Botmaker?** Lower the costs in customer service, allowing fewer operators to attend to many people simultaneously. Automated interactions and AI provide good responses once it is trained. **What do you dislike about Botmaker?** The self-help wiki is very basic and often lacks documentation on an interesting feature. It is not always possible to debug the error that occurs in different interactions well. **What problems is Botmaker solving and how is that benefiting you?** Response times more in line with the service industry. Automatic attention outside of working hours. Control of operators and management of information after the chat closes. ### 21. Excellent experience with the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana C. | Coordinadora de Monitoreo, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Botmaker?** The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to the needs of our users in different queues. **What do you dislike about Botmaker?** I would like the support service to also be available on weekends, perhaps with a more flexible schedule for companies that provide service 7 days a week. **Recommendations to others considering Botmaker:** Recommended platform, the support is quite good via WhatsApp. You can receive a large number of users and with no limits on agents, you will be able to clearly understand the needs and interests of your users through statistics. In addition to a bot that you can feed as much as you want. **What problems is Botmaker solving and how is that benefiting you?** We can know how many our users are, in terms of numbers they are quite friendly to know the statistics of users and agents, the reasons why they write to us among other things. This has helped us understand our users and focus on their needs. ### 22. Botmaker Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Botmaker?** From the agility of the tool and how I am learning **What do you dislike about Botmaker?** I did not find any disadvantages, I am quite satisfied with the use of the tool. **What problems is Botmaker solving and how is that benefiting you?** I am learning more and more to use the tool ### 23. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** The execution of Bot intentions, real-time chat review, and template creation **What do you dislike about Botmaker?** In some cases, they do not allow reviewing logs in real-time for some code statements. **What problems is Botmaker solving and how is that benefiting you?** Help to associate through queues to be able to attend to users virtually and simultaneously ### 24. Tool very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Geny P. | Atendente, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** Saving messages to write less allows us to speed up our time. **What do you dislike about Botmaker?** Sometimes it freezes a bit and becomes slow, but if you restart it, it goes back to normal. **What problems is Botmaker solving and how is that benefiting you?** Help with sending messages at work, and it benefits my work to be faster. ### 25. Quality in service and humanized care **Rating:** 5.0/5.0 stars **Reviewed by:** Evandro Cogorni V. | Suporte tĂ©cnico I, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Botmaker?** During the service, the support is humanized and of quality, with excellent attendants and good communication. **What do you dislike about Botmaker?** We have a slight delay in starting the service, which leads me to believe that the company has many clients. **Recommendations to others considering Botmaker:** Great tool that will assist and give agility to your service. **What problems is Botmaker solving and how is that benefiting you?** Automation and processes for fast and quality service. I noticed the agility and ease of managing a process flow from start to finish. ### 26. A platform very easy to manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin H. | L, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Botmaker?** The ease with which the connection of the channels can be made and the way to understand the intentions. **What do you dislike about Botmaker?** The way they provide us support is usually slow and lacks dynamism. **What problems is Botmaker solving and how is that benefiting you?** We no longer have a person who answers the messages and delays the response to our customers. ### 27. GOOD **Rating:** 3.5/5.0 stars **Reviewed by:** Emanuella A. | ANALISTA DE NEGĂ“CIOS, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Botmaker?** The fact that it resembles WhatsApp itself a lot facilitates communication. **What do you dislike about Botmaker?** not being able to delete the messages I send to clients with incorrect writing **What problems is Botmaker solving and how is that benefiting you?** Help me with communication with the clients. ### 28. It's the perfect platform for a chatbot in our WhatsApp community. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Botmaker?** The easy way in the configuration is great for the new user. And the technical support is excellent, the best platform for chatbots. My job's partners love it so much. **What do you dislike about Botmaker?** It would be better if support were faster in responding to technical emergencies on weekends. A weekend on-call service for that would be good to finish. **What problems is Botmaker solving and how is that benefiting you?** I already answered in the previous response what I didn't like, but what would be the way to solve it? Also, it would be nice to be able to send WhatsApp messages to people after 24 hours. ### 29. Review botmaker level admin configuration **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastián M. | Analista funcional Jr, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Botmaker?** The ease of connecting multiple channels with the bot. The intents (bot actions) are very easy to configure. Additionally, the interface is very user-friendly. The handling of custom code and variables is also very good. **What do you dislike about Botmaker?** The shortcoming I find in Botmaker is that I don't see a way to view a complete map of the bot. Let's say, I have no way to see a conceptual map of all the bot's actions, which often causes me to get lost along the way. I hope that future versions will include a conceptual map. **What problems is Botmaker solving and how is that benefiting you?** The biggest benefits are found in the ability to channel all channels into a single medium. Another great advantage I see that has helped is the use of service queues. ### 30. issue with persistence and integrity of user variables within the platform **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian O. | Digital Product Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Botmaker?** After they saw the evidence they sent the ticket and in 24 they fixed the problem, it was very fast **What do you dislike about Botmaker?** Maybe I did not make myself understood when I contacted support, but I think there should be a question guide to distinguish between a user error and a system bug **Recommendations to others considering Botmaker:** I recommend that you read the documentation well, learn Node js and anything that you do not understand after reading the documentation, contact support or request training since the platform has a lot of potential **What problems is Botmaker solving and how is that benefiting you?** The variables were eliminated and re-created randomly when you performed these same operations with another different variable, also the SPA behavior of the variables made jumps when appearing and disappearing in the list, with the revision these problems were fixed ### 31. Very Cool **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Agente Back office, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2022 **What do you like best about Botmaker?** interactivity, the possibility of learning developed by the platform. **What do you dislike about Botmaker?** I think I could have a faster and more practical experience on the platform **What problems is Botmaker solving and how is that benefiting you?** personal and professional development using the platform ### 32. Botmaker sometimes has some bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Botmaker?** Botmaker is good, just correct the errors. Nice interface too. :) **What do you dislike about Botmaker?** App slowness, transfers not performed by the robot **What problems is Botmaker solving and how is that benefiting you?** Approaching the customer for better service ### 33. A powerful tool with great growth potential **Rating:** 3.5/5.0 stars **Reviewed by:** Camilo C. | eCommerce Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Botmaker?** The platform for users is considerably simple. The insertion of new channels is fast and includes the big players in the region such as Whatsapp, Facebook, Instagram, and Twitter. **What do you dislike about Botmaker?** The bot setup platform can be cumbersome and confusing. The service has grown so fast that sometimes the documentation is not up to date and the transition from being a potential customer to post-sale service is quite traumatizing. **What problems is Botmaker solving and how is that benefiting you?** We needed a platform that could centralize our service channels and Botmaker was an ideal place. The multibot function allows us to customize the communication by channels (which is greatly appreciated) and although its AI needs polishing it is a great help. Performance reports have allowed us to monitor and improve customer service times. And the integration with our CRM has also enhanced communication capabilities. ### 34. A formidable platform **Rating:** 5.0/5.0 stars **Reviewed by:** franco r. | Administrativo, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Botmaker?** The practicality of setting up the bot and the thousands of functions that adapt to each need. We use the platform with WhatsApp, Facebook, and the website. **What do you dislike about Botmaker?** The only thing I dislike are the sudden drops (although they are of short duration). We realize it because the collaborators report that messages are not arriving. **Recommendations to others considering Botmaker:** Keep in mind for the projects, as it is a platform that has a solution for EVERYTHING. Everything is thought out and executed. Additionally, the support always responds with the necessary solutions. Very versatile. **What problems is Botmaker solving and how is that benefiting you?** We have much more organized customer service. Common and frequent procedures are easier to carry out. The delivery of documentation was one of the things that was most simplified. ### 35. Practical **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** Easy and interactive to use, with various functions. **What do you dislike about Botmaker?** Do not allow editing messages or contacting directly. **What problems is Botmaker solving and how is that benefiting you?** At the moment, none. ### 36. Boot assessment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** The platform is intuitive and easy to handle. **What do you dislike about Botmaker?** I find the tool a bit slow at times. **What problems is Botmaker solving and how is that benefiting you?** It is my main work platform. ### 37. Nice UX, lacking in stability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** Easy and intuitive UX for conversation and dashboard design. **What do you dislike about Botmaker?** Users often report the bot stops answering without a noticeable error. **What problems is Botmaker solving and how is that benefiting you?** Cost-efficient customer attention. ### 38. The best app for making intelligent chatbots, bar none **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo F. | Desarrollador de software, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Botmaker?** Its simple interface makes the process of bot making very smooth and quick. The guides they provide make the process quicker! I am but a humble novice in the art of making chatbots, but my progress ramped up to eleven with this platform, and I am on my 5th successful bot! **What do you dislike about Botmaker?** The interface doesn't look so good on mobile phones, but from what I have seen, they are working on making it more mobile-friendly. **Recommendations to others considering Botmaker:** Do it. It's very helpful and easy to use. I am not regretting my choice! **What problems is Botmaker solving and how is that benefiting you?** We are currently using this platform to make all-purpose bots used to train recruits in our line of work. They are used as a FAQ assistant of sorts to ease the job of their team leaders. ### 39. Very good service received. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Cruz F. | Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Botmaker?** It is fast, efficient, eye-friendly, intuitive, super editable, and adapts to your unusual requirements. It is very good to centralize all attention channels on a single platform. **What do you dislike about Botmaker?** That the videos available are without sound and in Portuguese because it would be friendlier if it were like a tutorial on how to use it. And have a tutorial for each role. **What problems is Botmaker solving and how is that benefiting you?** The assignment of agents regarding their schedules, and being able to assign them if they are not in their working hours, so that the client is not lost. ### 40. Medium **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** messages are sent with the option of images, audios sent, speed in message delivery **What do you dislike about Botmaker?** Everything is perfect, at this moment, I have nothing to add **What problems is Botmaker solving and how is that benefiting you?** help the clients to hire our services, this shows a lot of agility in our services ### 41. Functional and with potential **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Marketing Diseñador Grafico UX/UI, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Botmaker?** Portability to WhatsApp and the opportunity it provides to create tools and services **What do you dislike about Botmaker?** Its interface seems to me to be not very polished, it lacks a more UX design. **What problems is Botmaker solving and how is that benefiting you?** We are resolving our users' inquiries without having to use agents for simple questions. ### 42. Botmaker is one of the most complete platforms I've worked with. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos T. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Botmaker?** It's adaptability. Botmaker keep improving over the previously established. **What do you dislike about Botmaker?** Not dislike per se, but I would like to be invited to more webinars, or receive more tips on how to fully use every tools **What problems is Botmaker solving and how is that benefiting you?** I am able to administrate and manage the vast majority of my customers, as well as have clear visibility on performance and reports. ### 43. Very good, excellent predisposition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Botmaker?** How intuitive it is when generating intentions. That it can be implemented on various messaging platforms. I use WhatsApp, Teams. It is much simpler to use and more complete. **What do you dislike about Botmaker?** That the code actions can be in another language besides Node.js. Not being able to define constants for the code actions and not allowing interaction between more than one code action with each other. **What problems is Botmaker solving and how is that benefiting you?** The truth is that it is very beneficial for me to be able to interact with WhatsApp and the tools I use for RPA. ### 44. Botmaker brings us closer to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Botmaker?** The ease of use and programming of the robot is extremely user-friendly. The technical support in case of any eventuality is also excellent. **What do you dislike about Botmaker?** I would like to be able to export the raw data of the number of sessions to be able to do analysis in Excel. **Recommendations to others considering Botmaker:** Botmaker is a highly recommended tool for those who need to improve customer experience. It is easy to use and they have excellent after-sales support to clear up any doubts. **What problems is Botmaker solving and how is that benefiting you?** Botmaker made it easier for us to contact our customers without them having to come to the commercial offices. This was a great help during the pandemic. But the biggest benefit is the perception of our customers who are extremely satisfied with the immediate responses they receive from us. ### 45. The most intuitive and simple platform to build bots **Rating:** 5.0/5.0 stars **Reviewed by:** juan pablo j. | Web developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Botmaker?** Botmaker is a very powerful tool for creating chatbots. Since I started working on this topic, I have seen many platforms, but none like this one. It is very easy to use, and it also allows for the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is very good, and it helps to extend the functionalities of the chatbot. **What do you dislike about Botmaker?** The platform for testing the bot is not one of the best, I always find myself having to refresh the page to start over from scratch. Another thing that needs more development is the thematic guide, it needs to be a bit better explained, with more examples. **What problems is Botmaker solving and how is that benefiting you?** I am working for a call center that requires chatbots to provide learning support to the operators of a particular campaign. ### 46. The tool has a great variety of possible integrations with different tools **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro R. | Bi Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Botmaker?** It has detailed documentation on the different processes increasing the ability to solve problems that may arise. They also have a support team that is at the service of solving different doubts and problems. **What do you dislike about Botmaker?** When starting the tool and creating the flow, the tool is not too intuitive, causing difficulties to understand how to carry out the intentions and connect them. **Recommendations to others considering Botmaker:** They should increase the possible tools with which they can be integrated, such as CMR, API, storage platforms. They should also improve the user experience to facilitate and make the way to create and integrate the intentions and flows is more intuitive. **What problems is Botmaker solving and how is that benefiting you?** The main problem that helped us to solve initially was the integration with google assistant for the creation of bot by voice. ### 47. Excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Botmaker?** The system is very comprehensive and solves many problems the company has in communicating with end customers. It has many tools to ensure that the responses are of quality and complete. **What do you dislike about Botmaker?** Nothing, I think it's very complete. You just have to know how to use it. I still haven't used all the features it offers. The only thing I would add is more colors (so it's not all blue). **Recommendations to others considering Botmaker:** No recommendation honestly **What problems is Botmaker solving and how is that benefiting you?** Communication with end customers. We have problems with customers who are not responded to. This reflects that in the end, they are customers who are lost due to not having better management in communication. ### 48. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Botmaker?** It allows me to automate conversations very easily **What do you dislike about Botmaker?** Sometimes the platform is a bit unstable **Recommendations to others considering Botmaker:** It is very useful and the scope is infinite. **What problems is Botmaker solving and how is that benefiting you?** We solve tedious processes by standardizing them and improving response times. ### 49. EXCELLENT COMPANY **Rating:** 5.0/5.0 stars **Reviewed by:** Midller S. | Analista em Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Botmaker?** They are always developing great innovations in automated flow robotics. **What do you dislike about Botmaker?** I have nothing to complain about, as they are always willing for each requested service. **Recommendations to others considering Botmaker:** Of all the companies I budgeted in the market, the one that had the best cost-benefit and quality in support and that truly delivers what is promised was and is Botmaker. **What problems is Botmaker solving and how is that benefiting you?** improved for our collaborators the way of omnichannel service, better benefit in having my users only on a single platform, welcoming all our customers in a unique and unified service. ### 50. An excellent customer interaction experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Botmaker?** The best thing about Botmaker is the ability to customize and automate customer interaction across multiple platforms. **What do you dislike about Botmaker?** What I liked the least was the learning curve; it requires a lot of time and study to learn how to configure the bots correctly. **What problems is Botmaker solving and how is that benefiting you?** With Botmaker, we managed to make the customer response more efficient on the platforms used. ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A39%3A17+-0500&secure%5Bsession_id%5D=f789c1c6-6e2d-4d9b-9713-ed745fd6fa25&secure%5Btoken%5D=8612b52e546bf746e1c6bd04400f9ada1112b6da2405e590baeb094ebbf63ec8&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)