Botmaker Reviews & Product Details

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bots and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 6 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Seller

Botmaker

Languages Supported

English, Portuguese, Spanish

Product Description

Botmaker is the most advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. Build digital experiences with hybrid bots and live agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. We are WhatsApp Official Solution Providers and Messenger Partners.

Overview by

Camila Ruiz

Discussions

Botmaker Community

Pricing

Pricing provided by Botmaker.

Free

300 Sessions Per Month

Standard

Starting at $149.00

3000 Sessions Per Month

View More Pricing Information

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Botmaker Media

Botmaker Demo - Different channels in one place

Have all of your communication channels integrated in one platform only

Botmaker Demo - Create chatbots with intuitive flows

Using a decision tree diagram, you can create chatbots with dynamic flows easily

Botmaker Demo - Connect bots in different channels

You can develop one bot for each channel and consider the same tone of voice and style for all of them. There are more than 20 voice and text digital channels available

Botmaker Demo - Connect multiple agents at the same time

You can have as many agents as your company needs connected at the same time at Botmaker. They will each have his/her own account and you can keep track of all of them

Botmaker Demo - Follow the performance of your bot and agents closely

Our dashboards inform you of the amount of time and sessions your channels have individually and in total, personalizing the time range and with individualized views of agents and bots

Botmaker Demo - Automate processes and conquer clients

With answers in real time and the possibility of having agents focused on what matters, you'll improve your results and develop a better relationship with your clients

Botmaker Reviews (288)

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Daniel R.

Small-Business (50 or fewer emp.)

3/22/2023

"Good evaluation"

5/5

What do you like best about Botmaker?

opening the boot maker, I am immediately faced with an intuitive and very flexible interface, not to mention the very beautiful and responsive layout that is pleasing to the eyes when accessing it. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Of course, at first glance, I see a good interface, but it can be improved. Another thing to improve is the user permissions, as some do not work when activating them according to the company's policy. Review collected by and hosted on G2.com.

Rosana P.

Mid-Market (51-1000 emp.)

5/22/2023

"Practice but can improve"

4/5

What do you like best about Botmaker?

Be quick and manage to divide the type of service Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

not having support at dawn, which is the time I use Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

8/9/2023

"Great tool to communicate with the students in our case"

4.5/5

What do you like best about Botmaker?

Maybe 🤔 direct real-time communication and they use templates automatically when there is no agent online during absence hours Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

They are not predictive with the co-pilot in the case of AI, we have seen on other platforms maximizing this resource. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

7/18/2023

"Super useful tool with continuous change and improvements to the product"

5/5

What do you like best about Botmaker?

The updates and improvements that are continuously offered on Botmaker Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The cost for an SME can be a barrier to entering or staying with the service. Review collected by and hosted on G2.com.

Antoniel R.

Mid-Market (51-1000 emp.)

8/1/2023

"Good"

4/5

What do you like best about Botmaker?

The plataform is great and clean to talk with our clients. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

When we need create templates is a little complicated. Review collected by and hosted on G2.com.

Ian M.

Mid-Market (51-1000 emp.)

5/17/2023

"A Young Bot"

4/5

What do you like best about Botmaker?

What I like the most is that it is a Versatile Bot. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The limited capacity to consume databases Review collected by and hosted on G2.com.

Vinicius R.

Mid-Market (51-1000 emp.)

7/28/2021

"Practical and functional"

4.5/5

What do you like best about Botmaker?

We have been using the Botmaker platform for over a year here in the park and having great experiences. Today, about 70% of our customer service is handled by the chatbot with the most frequent questions, and only 30% overflows to human service. The platform is very complete and easy to use. Simple or complex changes and updates to messages or response methods are easily made and go live instantly. The monthly fee paid was very worthwhile for the free time the team has to dedicate to more complex, humanized service. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

We had rare issues with customers who entered dates or some information and the bot did not understand, but these were isolated cases and, most of the time, because the customer typed incorrectly. But it's a matter of time for the AI to get used to the writing styles and incorporate them into its interpretation. Review collected by and hosted on G2.com.

Recommendations to others considering Botmaker:

We held meetings with six chatbot companies and ended up choosing Botmaker for its ease of use and excellent cost-benefit. Review collected by and hosted on G2.com.

What problems is Botmaker solving and how is that benefiting you?

We reduced by 70% the number of messages that require human interaction in our channels (WhatsApp, Messenger, and Instagram). Since many customer questions are repetitive, the Botmaker platform fully met this demand. Review collected by and hosted on G2.com.