---
title: Botmaker Reviews
meta_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 289 reviews by the users' company size, role or industry
  to find out how Botmaker works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 289
  scale: '5'
date_modified: '2026-07-10'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# Botmaker Reviews
**Vendor:** Botmaker  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 289
## About Botmaker
Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀



## Botmaker Pros & Cons
**What users like:**

- Users praise the **ease of use** of Botmaker, highlighting its intuitive interface for all skill levels. (9 reviews)
- Users appreciate the **user-friendly design** of Botmaker, enhancing productivity with versatile integrations and customizations. (5 reviews)
- Users value the **easy integrations** with platforms like WhatsApp and social networks, enhancing their communication experience. (3 reviews)
- Users appreciate the **easy design and ease of use** of Botmaker, enhancing their development efficiency significantly. (3 reviews)
- Users value the **seamless integrations** of Botmaker, enhancing communication across multiple platforms effortlessly. (3 reviews)
- Simple (3 reviews)
- User Interface (3 reviews)
- Customization (2 reviews)
- Helpful (2 reviews)
- Useful (2 reviews)

**What users dislike:**

- Users find the **customer support lacking** , often needing assistance without receiving adequate help from the Botmaker team. (4 reviews)
- Users express frustration with **integration issues** , especially regarding support, platform changes, and compatibility with older systems. (2 reviews)
- Users find the **limited customization** of Botmaker's reporting and interface frustrating, affecting overall usability. (2 reviews)
- Users find the **poor reporting** in Botmaker limits session tracking and lacks customization options for messages. (2 reviews)
- Users feel the **interface needs improvement** , finding navigation through messages and reporting options limited. (2 reviews)
- Chat Functionality Issues (1 reviews)
- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)
- Delays (1 reviews)
- Development Challenges (1 reviews)


## Botmaker Discussions
  - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes
  - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes

- [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-07-11+00%3A16%3A05+-0500&secure%5Bsession_id%5D=2d2064f2-d739-43ea-bfc0-cc8a07c130b7&secure%5Btoken%5D=4a97e2f916c1152771e8bda4abb6fb3e2a0b69178bd9bb090d37a6f3e5ce4605&format=llm_user)

## Botmaker Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

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