--- title: Botmaker Reviews meta\_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 289 reviews by the users' company size, role or industry to find out how Botmaker works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 289 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Botmaker Reviews & Product Details Visit Website Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 * * * Product Website Botmaker Seller [Botmaker](https://www.g2.com/sellers/botmaker) Discussions [Botmaker Community](https://www.g2.com/products/botmaker/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Camila Ruiz Show More ## Pricing Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) ![JORGE OCTAVIO L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JORGE OCTAVIO L.") JL JORGE OCTAVIO L. RPA Developer Enterprise (\> 1000 emp.) 12/9/2025 "Exceptional Automation and Support with Botmaker" 5/5 What do you like best about Botmaker? I like that Botmaker is reliable and quick for making integrations between different channels like WhatsApp, Instagram, and Facebook. I really appreciate the support that Botmaker offers, especially for the main integration with Meta, which is very useful since it can sometimes be a bit difficult to establish the connection with other platforms. Additionally, the setup is very easy because the platform is quite intuitive for starting to develop chatbots, and although some prior programming knowledge is needed for more advanced code actions, the setup itself is quite fast. Review collected by and hosted on G2.com. What do you dislike about Botmaker? I don't have anything I don't like Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? I use Botmaker to automate customer service processes and integrate chatbots into channels like WhatsApp, Instagram, and Facebook. It is quick and effective in its support for integrations, especially with Meta. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Carlos A. G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A. G.") CG Carlos A. G. Senior Advisor Small-Business (50 or fewer emp.) 9/6/2024 "Best Enterprise AI enhanced Conversational Bots platform" 5/5 What do you like best about Botmaker? it's capabilities and features. Ease of setup, native integration with Whatsapp Business API and Meta, and multiple out of the box integrations Review collected by and hosted on G2.com. What do you dislike about Botmaker? integration with spreadsheets, some access to support cases and complex support time of resolution Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? recieving support cases, and we also implement it for our customers. Other use cases are customer support, customer orders, handbook information for internal employees Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 1/31/2024 "Good platform, however, the support needs to be improved" 4.5/5 What do you like best about Botmaker? What I like most about Botmaker is the ease of creating intelligent bots. Additionally, the platform offers an intuitive and user-friendly interface, which makes the entire creation and configuration process extremely simple. From design to implementation, Botmaker facilitates each step of the way, allowing even beginners to design complex bots with ease. The availability of pre-configured resources and the option for customization make the experience even more pleasant and efficient. With Botmaker, creating and implementing an intelligent bot becomes an accessible and rewarding task. Review collected by and hosted on G2.com. What do you dislike about Botmaker? One of the things I don't like about Botmaker is the integration with HubSpot, which I sometimes find a bit complicated. Although it is a useful integration, especially for automating processes, I encountered some obstacles when trying to configure it due to the complexity of the interface or the lack of clarity in the configuration instructions. Additionally, I would like to see more documentation available on the platform's usage guidance. Although Botmaker is relatively easy to use in many aspects, there are times when I feel lost or would like to have more step-by-step guidance on how to make the most of the available features. More comprehensive and detailed documentation could help users feel more confident and empowered when using the platform. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Botmaker is solving the communication problem by serving as an effective messaging channel with potential leads, leads, contacts, and students. This approach directly benefits my team and me, as it allows us to automate and streamline many aspects of our communication process. Review collected by and hosted on G2.com. Show More 2/2/2024 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated MA Martin A. Mid-Market (51-1000 emp.) 8/8/2023 "It is a platform that makes your work easier" 4.5/5 What do you like best about Botmaker? What I like most about BotMaker is the use of a single bot for multiple channels and the ease of creating them. Also, the attention they provide to the user is top-notch. Review collected by and hosted on G2.com. What do you dislike about Botmaker? In reality, there are very few disadvantages to using a platform as robust as BotMaker, but if I had to mention one, it would be that when creating bots for WhatsApp, it takes a long time to verify the bot's name. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? When making the change from creating bots by intentions to the schema form, I had problems with how the bots were displayed and how to direct the user to each one, but it is now resolved. Also, the implementation of the GPT modules and being able to obtain the responses as a variable benefits me by allowing the use of the response as a parameter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated SC Simon C. Small-Business (50 or fewer emp.) 11/16/2023 "We use it a lot daily, it has very interesting tools for execution and control." 4.5/5 What do you like best about Botmaker? It has very interesting tools for task execution and subsequent control, providing you with metrics, numbers, and graphs. Review collected by and hosted on G2.com. What do you dislike about Botmaker? It would be great if you add the possibility of making global outgoing calls, let's say selecting the template and making an outgoing call to many numbers at the same time. Also, it would be great if the integration with Dynamics, for example, were simpler. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? We use it for the entire customer service section and remote commercial advisors. The possibility of sending predefined templates is very good. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alison B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alison B.") AB Alison B. Textiles Enterprise (\> 1000 emp.) 8/2/2023 "A differentiated platform" 5/5 What do you like best about Botmaker? Botmaker is an agile and dynamic platform that helps us in the process of customer service, offering resources and functionalities that undoubtedly make all the difference. I also highlight the quick support provided when necessary. Review collected by and hosted on G2.com. What do you dislike about Botmaker? The interface on the settings screen could be simpler and more intuitive. In my opinion, it is overloaded with numerous pieces of information that end up making navigation confusing. But I believe this is simple to adjust and I hope it improves soon. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? The platform is very robust and rarely goes offline. Additionally, all interactions with customers are conducted in a very practical manner. Another highlight is the self-service tool that the platform provides. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Carlos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos M.") CM Carlos M. Enterprise (\> 1000 emp.) 11/9/2023 "Easy-to-use tool for different types of users" 4.5/5 What do you like best about Botmaker? The ease of connecting with different channels. The possibility of integrating with our backend without needing to rely on a Botmaker development team. Review collected by and hosted on G2.com. What do you dislike about Botmaker? I did not find a dashboard or alarm that shows in real-time if the connection with any of the channels is affected or down. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? I understand that 24-hour attention is key. Resolution at first contact without referring to an agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Monica Graciela B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monica Graciela B.") MB Monica Graciela B. Mid-Market (51-1000 emp.) 11/15/2023 "Improve the experience with customers" 4.5/5 What do you like best about Botmaker? The platform allows the use of a bot but also pre-built templates that reduce an agent's operational times and model the type of communication. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Not having the basis of communications and having to pay for the download. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Take advantage of the centralized communication of many agents towards the clients and allow access to their history. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Gaston Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaston Y.") GY Gaston Y. Mid-Market (51-1000 emp.) 8/9/2023 "Excellent service and after-sales support" 5/5 What do you like best about Botmaker? I like that it is very easy and you can quickly generate interactions. It is connected with artificial intelligence and that is the best thing nowadays. Easy to explain to the agents and intuitive for the users. Review collected by and hosted on G2.com. What do you dislike about Botmaker? There are times when the META service doesn't work and the Status page of the service is either unavailable or not functioning. It would be good for that part to be resolved and also to be able to import existing contacts to this platform. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? We have implemented Botmaker to unify the attention we had distributed across several cell phone numbers with WhatsApp Business. This benefited the business by providing better response in customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Martín Ariel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martín Ariel R.") MR Martín Ariel R. Analista de sistemas Small-Business (50 or fewer emp.) 8/15/2023 "Botmaket is a powerful tool" 4.5/5 What do you like best about Botmaker? Botmaket is a powerful tool, you can automate a large number of tasks and responses to customers. It allows us to differentiate the types of clients who write to us and unify the different channels Review collected by and hosted on G2.com. What do you dislike about Botmaker? Sometimes technical support takes a long time to resolve a query which is discouraging. The status of a claim or problem that was raised is also not very clear. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? The first contact with the client. In the case of after-sales, having already consulted basic data and in some cases resolved simple queries. For sales, not keeping a potential buyer waiting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Botmaker? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Botmaker ](https://www.g2.com/products/botmaker/discussions/new) CG Camilo González • Last activity almost 4 years ago how do they manage changes and new intentions within the organization 3 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) GU Guest User What is Botmaker used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-botmaker-used-for) [ View all Discussions ](https://www.g2.com/products/botmaker/discuss) ## Pricing Options Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month ### Standard Starting at $149.00 3000 Sessions Per Month ### Scale Starting at $249.00 5000 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) Botmaker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5(1,959) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-fin) ##### ##### Botmaker Features Responses Customization Control Route To Human Platform Live chat Integrations Branding Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/botmaker/features) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ View All Alternatives ](https://www.g2.com/products/botmaker/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Top intranet software with easy collaboration tools](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools)[Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns) [Which website builder offers the most customizable design templates?](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[Best e-commerce platform for my small business](https://www.g2.com/discussions/best-e-commerce-platforms-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/botmaker/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)