--- title: Botmaker Reviews meta\_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 289 reviews by the users' company size, role or industry to find out how Botmaker works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 289 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Botmaker Reviews & Product Details Visit Website Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 * * * Product Website Botmaker Seller [Botmaker](https://www.g2.com/sellers/botmaker) Discussions [Botmaker Community](https://www.g2.com/products/botmaker/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Camila Ruiz Show More ## Pricing Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/9/2023 "Lack in the extraction of data on the complete message history of all chats." 4/5 What do you like best about Botmaker? 1. The speed within the platform. 2. That easily and simply allows transferring chats, real-time visibility over the chats that are queued. Review collected by and hosted on G2.com. What do you dislike about Botmaker? That the current configuration of the panel is only designed to allow the extraction of information broken down by each session and not by each message. Since if the goal is to measure or validate (for example: the messages sent and received in a conversation) it is not possible, as it only allows us to extract information about sessions created that day and not the complete message history of the same conversation. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? provide a service and measure the quality of my provided service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Leandro R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro R.") LR Leandro R. Mid-Market (51-1000 emp.) 11/9/2023 "A platform that empowers the company" 4/5 What do you like best about Botmaker? What I like most about Botmaker is the platform itself. Its integrations and functionalities thanks to Artificial Intelligence are very helpful when it comes to generating bots. Review collected by and hosted on G2.com. What do you dislike about Botmaker? I think you can improve a lot in terms of Customer Service and Support. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Botmaker is solving the attention to frequent inquiries made by our customers, freeing up the executives so they can perform other tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Andrea del Valle R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea del Valle R.") AR Andrea del Valle R. Profesora Seminario de Comunicación Enterprise (\> 1000 emp.) 5/19/2023 "Very good, but there are things to improve." 4/5 What do you like best about Botmaker? For the agents who handle the bot, it is easy to use, we can load all the necessary responses and it gives us the possibility to obtain customer feedback through a satisfaction survey. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Also, regarding the indicators, those that include hours and minutes do not appear in this format but rather in total minutes, which is why they need to be converted later. And it's not easy to do. We should be able to create the reports in a simpler way. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Reduce the communications that an agent must handle by redirecting them through bot assistance. With the same tool, be able to provide support and extract KPIs from them. Also, obtain customer satisfaction results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![VISIO R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VISIO R.") VR VISIO R. Small-Business (50 or fewer emp.) 8/15/2023 "Very good tool to add communication channels with your customers and manage workflows" 4/5 What do you like best about Botmaker? Integrations with different platforms. Flexibility for integration through APIs with other systems. Intuitive flow configuration (in the latest version) Review collected by and hosted on G2.com. What do you dislike about Botmaker? Many features that can be useful are behind a paywall, such as the Knowledge Base, whose operating cost is exorbitant unless each of your chats generates enough income to continue absorbing the costs. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? It solves problems for me when clients communicate chaotically through various means, which makes it difficult to track cases without a tool like the botmaker. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Luciana V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luciana V.") LV Luciana V. Coordinador de marketing Mid-Market (51-1000 emp.) 8/1/2023 "Good platform, basic/intermediate knowledge is required" 4/5 What do you like best about Botmaker? What I like the most is that I have all the messaging in one place. Its interface is easy to use and quite intuitive. Very similar to a large WhatsApp. Review collected by and hosted on G2.com. What do you dislike about Botmaker? What I don't like is the technical support. Sometimes it takes a long time to respond or doesn't answer what I need. And there are things that are very complicated, like sending a message to a number or templates. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Resolve having all the chats in one single place. It allows me to open just one platform and not waste time looking at several simultaneously...................: Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated JS jean s. Small-Business (50 or fewer emp.) 8/1/2023 "the botmaker is complete." 4/5 What do you like best about Botmaker? I really like the mass sending template features, and how the tool makes it easy to create and approve templates, greatly facilitating daily routines. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Sometimes I feel a significant lack of knowledge on the part of account managers, and I find it very difficult for them to understand the problems or provide explanations. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? The botmaker resolves mass communication as I mentioned earlier, and also allows multiple accesses all within a single page, facilitating management and organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Juan Ignacio D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Ignacio D.") JD Juan Ignacio D. Small-Business (50 or fewer emp.) 8/16/2023 "Nice tool" 3.5/5 What do you like best about Botmaker? It integrates messages from whatsapp, an social networks in one tool & interface. Great functionallity for answering messages (text, images, attachments) Excellent search engine for conversations held or recieved. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Interface can be better, its had to scroll through all the messages recieved. Reportig of sessions held o recieved messages is limmited, you can't customize fields. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? It integrates messages from whatsapp & social media in one app. Bots help to retrieve information from customers and to set expectations about operators tieme of response Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/27/2023 "Botmaker Evaluation" 3.5/5 What do you like best about Botmaker? Customization is a strong point of the offered product. It is highly customizable and at the forefront of AI utilization. Review collected by and hosted on G2.com. What do you dislike about Botmaker? The number of data available on the platform. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Possibility of direct sale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/22/2023 "Intuitive experience and good customer support" 4/5 What do you like best about Botmaker? I like how easy is to use it. It has different tools to make sure you can keep the agents, chats, parametres, everything in order. I only used it for 2 months, but with a 1 hour talk with the support team, I learnt eveything I needed. Review collected by and hosted on G2.com. What do you dislike about Botmaker? I think probably the wording they use. Some terms are not so user friendly and it makes difficult to make sure we are all talking about the same. Also, maybe they could improve the categories in the lateral menu. Also, I would improve the statics tool. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? It´s making my customer service cheaper for the company, and it´s integrating great with my APIs so I can start thinking about an omnichannel experience in my company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Angeles H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeles H.") AH Angeles H. Small-Business (50 or fewer emp.) 8/2/2023 "It is the best dialogue platform I have used" 4/5 What do you like best about Botmaker? I like how easy it is to use, the number of features it has. The new version seems less intuitive and more complex than the previous one. Review collected by and hosted on G2.com. What do you dislike about Botmaker? The logs are not clear, and they do not load correctly. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Help to enhance the product and monitor its quality Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Botmaker? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Botmaker ](https://www.g2.com/products/botmaker/discussions/new) CG Camilo González • Last activity almost 4 years ago how do they manage changes and new intentions within the organization 3 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) GU Guest User What is Botmaker used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-botmaker-used-for) [ View all Discussions ](https://www.g2.com/products/botmaker/discuss) ## Pricing Options Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month ### Standard Starting at $149.00 3000 Sessions Per Month ### Scale Starting at $249.00 5000 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) Botmaker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5(1,959) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-fin) ##### ##### Botmaker Features Responses Customization Control Route To Human Platform Live chat Integrations Branding Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/botmaker/features) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ View All Alternatives ](https://www.g2.com/products/botmaker/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Top intranet software with easy collaboration tools](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools)[Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns) [Which website builder offers the most customizable design templates?](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[Best e-commerce platform for my small business](https://www.g2.com/discussions/best-e-commerce-platforms-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/botmaker/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)