--- title: Botmaker Reviews meta\_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 289 reviews by the users' company size, role or industry to find out how Botmaker works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 289 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Botmaker Reviews & Product Details Visit Website Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 * * * Product Website Botmaker Seller [Botmaker](https://www.g2.com/sellers/botmaker) Discussions [Botmaker Community](https://www.g2.com/products/botmaker/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Camila Ruiz Show More ## Pricing Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) ![Gaston P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaston P.") GP Gaston P. CIO - Chief Innovation Officer Small-Business (50 or fewer emp.) 4/7/2026 "Efficient interactions but costly and with insufficient support" 2.5/5 What do you like best about Botmaker? I like the possibility of seeing all the agents working together using Botmaker. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Technical support and pricing scale Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? The communication with our clients, both outgoing and incoming. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 7/14/2023 "There are some bugs that make usage difficult." 3/5 What do you like best about Botmaker? It is quite easy to use the platform, the resources are accessible and meet the company's needs. It facilitates contact with employees and provides them with substantial support. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Due to the high demand for services, the service needs to be quick, but the platform sometimes has some bugs that hinder the service and end up making the work difficult. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? He resolves the communication problems we have with the collaborators and optimizes this process as customer service. We can contact various workers at once. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-8319963/official_response/edit) Hello, how are you? We would like to thank you for your sincere feedback and opinion about your experience with Botmaker. Our platform is constantly being updated so that we can deliver the best experiences to our customers. As we are a fully online platform, when there are any necessary updates or maintenance in our system, you may encounter some periods of instability. We advise you to contact your account manager or our support team to obtain updated information in these cases. Sincerely, Mayara Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 8/15/2023 "The platform seems to meet my needs, however, the support for development leaves something to be desired." 2.5/5 What do you like best about Botmaker? Optimization of internal processes and operation time of customer communication. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Support for maintenance and questions about the development of the flows is not ideal and personalized. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Without the botmaker, we used to send messages on WhatsApp one by one; the platform enabled mass sending of messages to clients periodically. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-8481368/official_response/edit) Hello, how are you? First of all, we would like to thank you for your honest feedback about your experience with Botmaker. It is opinions like yours that help us make constant improvements to offer a better experience for all customers. We would like to point out some communication channels that can help resolve the issues mentioned. In addition to our Support team, we also have a Help Center with technical articles on various points related to creating flows on our platform and the integrations we have available natively. Still in the help section of the platform, you can directly access our support chat or switch to WhatsApp, where you can talk to our team of specialists or your account manager, if you have one assigned. Sincerely, Mayara Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alonso S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alonso S.") AS Alonso S. Small-Business (50 or fewer emp.) 5/17/2023 "its a usefull tool but still has lots of limitations" 2.5/5 What do you like best about Botmaker? It helps solve the mechanic labor that is using whatsapp and bots Review collected by and hosted on G2.com. What do you dislike about Botmaker? It has certain limitations and it breaks often so the creation of templates becomes a tedious task Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Its helps filter the chats so that the people in charge of custom support dont have to deal with tons of people at once Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-8100726/official_response/edit) Hi, Alonso. First of all, I'd like to thank you for leaving feedback about our product. Secondly, we strongly encourage you to talk with your Account Manager or directly with our Support team in order to solve this issue and other ones you may be facing as soon as possible. Finally, rest assured that your feedback has been shared with our team to further improve our product. Best regards, Mayara Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/1/2023 "I find the platform not very didactic and intuitive for creating flows. The organization is confusing." 2.5/5 What do you like best about Botmaker? The possibility of using WhatsApp integrated with Zendesk. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Creation of service flows is confusing. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Botmaker allows me to offer WhatsApp as a customer service channel to my clients, using a chatbot to automate a large part of the service interactions. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-8387927/official_response/edit) Hello, how are you? First of all, we would like to thank you for providing your honest feedback and opinion about your experience with the Botmaker platform. Through them, we can make updates to our product to better serve all our customers. Recently, we made an update to our platform with the introduction of a feature called Bot Designer. It aims to facilitate the visualization of flows and decision points, with specific boxes for different types of action and/or media. If you have a dedicated account manager, we advise you to contact them so they can explain this functionality in more depth and how it is possible to migrate to this type of flow. You can also access our Help Center and search for the term Bot Designer or ask for guidance from our Support team. Sincerely, Mayara Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 7/14/2023 "Challenging experience." 2.5/5 What do you like best about Botmaker? I like the autonomy that the platform provides, such as managing schedules and users who use the platform, in addition to key texts that unlock longer texts. Review collected by and hosted on G2.com. What do you dislike about Botmaker? The reports from Botmaker are imprecise and confusing, making it so that I don't have an exact number of information when generating the files in Excel. There is a lack of a more detailed view in the reports. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? On the platform, I receive the contacts of employees from my company, so that I can categorize them into their designated group, to assist in the request. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-8321430/official_response/edit) Hello, how are you? First of all, we would like to thank you for leaving a review and feedback about our platform. Regarding the difficulties mentioned with our reports, we suggest that you contact your account manager directly so that you can discuss and better understand how we can optimize your experience with your company's metrics. This is also a way for us to continue improving our customers' experience. Sincerely, Mayara Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alex C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex C.") AC Alex C. Lider Small-Business (50 or fewer emp.) 8/18/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Technical support" 3/5 What do you like best about Botmaker? The detailed spreadsheets, I like how we can develop with this information, and how it can help us identify the main gaps and more detailed errors. Review collected by and hosted on G2.com. What do you dislike about Botmaker? The queues need to be more detailed, we need TMA/TME information to be more directed to the customer and not to the queue they are in, we need to have the information well detailed. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? needs to improve the detailing of TMA/TME/TMPR information, this detail is super important to know the actual time the customer waited in each queue, something we currently do not have. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-6986226/official_response/edit) Hi, Alex. How are you? As we discussed via email, we recommend that you speak directly with your Account Manager to explore the possibilities regarding service queues. Thank you for your feedback and evaluation of our platform. Sincerely, Mayara 8/29/2022 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Hanna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanna R.") HR Hanna R. Analista de Ouvidoria Pleno Mid-Market (51-1000 emp.) 8/23/2022 "It is a good tool, but it lacks features." 2.5/5 What do you like best about Botmaker? I like the ease in communication actions with clients. Review collected by and hosted on G2.com. What do you dislike about Botmaker? Not having the option to delete messages. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Allows communication and support with our customers. Review collected by and hosted on G2.com. Show More Response from Mayara Abreu of Botmaker [Editedit](https://www.g2.com/survey_responses/botmaker-review-7024434/official_response/edit) Hi, Hanna. How are you? First of all, we thank you for your honest feedback and evaluation of our platform. We would like to suggest that you talk to your account manager to discuss a bit more about the features you miss in your daily routine. We always want to improve our customers' experience with us. Sincerely, Mayara Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alice C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice C.") AC Alice C. C Mid-Market (51-1000 emp.) 8/18/2022 "The platform freezes a lot." 3/5 What do you like best about Botmaker? Contact with multiple clients, facilitating large-scale communication. Review collected by and hosted on G2.com. What do you dislike about Botmaker? It crashes a lot and we spend the day waiting for some improvement feedback. Review collected by and hosted on G2.com. What problems is Botmaker solving and how is that benefiting you? Contact with several people. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Botmaker? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Botmaker ](https://www.g2.com/products/botmaker/discussions/new) CG Camilo González • Last activity almost 4 years ago how do they manage changes and new intentions within the organization 3 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) GU Guest User What is Botmaker used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-botmaker-used-for) [ View all Discussions ](https://www.g2.com/products/botmaker/discuss) ## Pricing Options Pricing provided by Botmaker. ### Free Free 300 Sessions Per Month ### Standard Starting at $149.00 3000 Sessions Per Month ### Scale Starting at $249.00 5000 Sessions Per Month [ View More Pricing Information ](https://www.g2.com/products/botmaker/pricing) Botmaker Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5(1,959) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/botmaker-vs-fin) ##### ##### Botmaker Features Responses Customization Control Route To Human Platform Live chat Integrations Branding Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/botmaker/features) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ View All Alternatives ](https://www.g2.com/products/botmaker/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Top intranet software with easy collaboration tools](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools)[Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns) [Which website builder offers the most customizable design templates?](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[Best e-commerce platform for my small business](https://www.g2.com/discussions/best-e-commerce-platforms-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/botmaker/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)