# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 289 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users appreciate the **ease of use** of Botmaker, finding it simple and friendly for their workflow. (9 reviews) - Users appreciate the **integration of multiple messaging platforms** , enhancing functionality and ease of use for communication. (5 reviews) - Users value the **easy integrations** of Botmaker, enhancing usability with seamless connections to various platforms. (3 reviews) - Users value the **ease of use** of Botmaker, which enhances productivity and optimizes development times effectively. (3 reviews) - Users praise the **native integrations** and ease of setup, enhancing communication across platforms seamlessly. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find the **poor customer support** of Botmaker frustrating, especially with limited contact options and lack of availability. (4 reviews) - Users face **integration issues** with spreadsheets and old platforms, impacting their overall experience and support access. (2 reviews) - Users feel that **customization options are limited** in Botmaker, making it difficult to tailor the experience effectively. (2 reviews) - Users find the **poor reporting** of Botmaker limits their ability to customize and track session data effectively. (2 reviews) - Users find the **UX improvement needs** focus, noting interface challenges and limited reporting capabilities. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. Excellent experience. **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | Inside Sales Junior, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Botmaker?** I like the lightness of the platform, and how its appearance is simple and objective. **What do you dislike about Botmaker?** I had problems regarding the support hours. **What problems is Botmaker solving and how is that benefiting you?** I work with online sales, and the format of the tool helps me to better track my clients, as it is practical, I've never had issues with chats disappearing, and it is quite functional for my work format. ### 2. EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Raysse S. | Expert de customer sucess, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** From the practicality of using the app, with practicality. Its design is very unique in helping us locate all the necessary information, perfect. **What do you dislike about Botmaker?** Regarding the layout, it could be more modern with more visible bars. I believe it could be separated by colors or a layout that clearly highlights the main information of its use. **What problems is Botmaker solving and how is that benefiting you?** Quality in agility, I believe that the fact it doesn't lag and messages are sent immediately helps us achieve excellent performance during service. ### 3. The botmaker is the best tool I have ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo A. | Analista de customer success, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** The layout of the tool is perfect, the functionalities, the forwarding options, storage of ready-made phrases, sending of audios, images, etc... simply the best. **What do you dislike about Botmaker?** Sometimes, when trying to search the history of a conversation, the botmaker doesn't pull/doesn't locate it. Then, we have to send a 'bot' to the client, so that the conversation appears. **What problems is Botmaker solving and how is that benefiting you?** today we can identify who initiated the transfer, monitor the experts who are online, and get real-time updated reports. Simply, very good!!!! ### 4. A good experience, with a well-designed platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Alan V. | Custom service ejecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** The ease of editing and using the tools we have available, many functionalities to adapt to the type of business we are working with (patient care) **What do you dislike about Botmaker?** The attention from support and administration for making payments, on several occasions we ourselves found the solution and unfortunately the botmaker team did not. **What problems is Botmaker solving and how is that benefiting you?** Massive attention to orthodontic patients. We enable them to schedule their own appointments and resolve their own inquiries without the need to speak with a representative. ### 5. Better approach with the client **Rating:** 4.0/5.0 stars **Reviewed by:** Irismary G. | Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Botmaker?** Register the conversations with clients, track the service time, download the conversations to later provide feedback to the attendant. Monitor online by the leader. **What do you dislike about Botmaker?** That we cannot download a report of all the services performed, that the support is very slow in solving day-to-day problems, that we can only register one template. **What problems is Botmaker solving and how is that benefiting you?** Approach with the client, you can talk to several clients at the same time and we gain time and agility and resolutions for the client, we don't need to wait as if it were a call to attend. ### 6. Stable app with good ideas **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Botmaker?** Organization of chats, speed of message sending, photos, documents, and audio. Ability to check clients from previous days, so a new attention message is not necessary. **What do you dislike about Botmaker?** Small interruptions during service end up disrupting conversations. When sending the audio to the client, the message "Forwarded" appears, causing distrust. **What problems is Botmaker solving and how is that benefiting you?** There are no issues regarding the matter, just continue with the good work being done and improve the communication of the people responsible for support. Overall, the API benefits my business. ### 7. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Botmaker?** The way we talk is very intuitive, very easy to handle. Being able to send emojis is very practical. It is a very good chat platform. I love all. We can send files, audio. Perfect platform. **What do you dislike about Botmaker?** So far the platform has been very effective. Sometimes it has a bug, referring to sending templates, we end a conversation, however, this conversation goes back to the same service again. **What problems is Botmaker solving and how is that benefiting you?** The platform is verifying some errors that it presents from time to time. The benefits are many, practicality, speed, very intuitive, very easy to handle. Sending stickers is really cool, our customers like this humanized conversation. This makes our customers feel good in a very practical conversation. ### 8. It stands out for its flexibility, both for the bot, and to configure actions and integrations. **Rating:** 4.5/5.0 stars **Reviewed by:** Federico C. | Quality Manager - CX and UX Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Botmaker?** Flexibility to configure the bot, configure service queues, actions, variables, agents and their roles, and much more. For example, you can create a simple bot, which allows you to refer to different locations or topics, and you can also develop a very advanced bot, which allows you to solve and take real actions with users, integrating with different systems through the Botmaker API. **What do you dislike about Botmaker?** There is a lot of documentation, however, there are very specific topics that are not documented yet (or it is not always easy to find them). Likewise, the support team will always be there to answer specific questions. **What problems is Botmaker solving and how is that benefiting you?** We can manage thousands of daily conversations with our patients, attended by more than 50 agents, all with a single WhatsApp number. In turn, we can automatically send medical reports, confirm hundreds of appointments, process Mercado Pago payments, etc. ### 9. It is a very easy and practical tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Janaína P. | Expert Customer Experience Sênior, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Botmaker?** The botmaker helps me maintain quick and precise communication that facilitates client-company communication, ensuring more success in the company's communication processes. **What do you dislike about Botmaker?** Some issues where previous conversations are not available and when the chat ends up duplicating. **What problems is Botmaker solving and how is that benefiting you?** The support is quick to solve the problems! It's great because we have feedback that the problem will be solved as soon as possible, which gives us more security. ### 10. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** The ease with the client's registration information, data, practicality which already have some phraseologies, we can insert emojis, gifs, information about who is speaking with the client, in this case the analyst, ready-made messages. **What do you dislike about Botmaker?** When it freezes and duplicates the messages, it keeps processing the information and doesn't send, or when the client's registration doesn't arrive, however, it could be a problem with the company's system or another analyst with the client. **What problems is Botmaker solving and how is that benefiting you?** As mentioned in topic 1, the client's registration information, data, and practicality, which already have some phraseologies, we can insert emojis, gifs, information about who is speaking with the client, in this case, the analyst, and ready-made messages. ### 11. It is a tool with many configuration facilities but it still has repeated bugs. **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando G. | Configurador de chatbot, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Botmaker?** The possibility of configuration, the ease of integrating different channels, the feature of being able to develop code within the platform **What do you dislike about Botmaker?** Few metrics in reporting in relation to COPC standards and several bugs that make daily work difficult **What problems is Botmaker solving and how is that benefiting you?** The possibility of contact with our external and internal clients through integrations with CRM and internal management tools like Slack ### 12. Easy-to-use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Botmaker?** The notepad for recording contact with the person is very efficient, in addition to the events that are recorded with each movement made in the slot. The similarity with the WhatsApp tool is very good. **What do you dislike about Botmaker?** I don't like the robotic interruption that causes us to lose the chat that is in progress. The fact that it doesn't show where a chat that has ongoing support went, but was pulled by another user. **What problems is Botmaker solving and how is that benefiting you?** Currently, conversations no longer disappear suddenly, and this has greatly helped us maintain contact with our clients and, consequently, they do not lose confidence in the service. ### 13. Our way to the digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** It's a very dynamic platform, whatever you need or whatever you want to do, yo can do It. The integration with external platforms as CRM, ESB, Etc also was really easy. **What do you dislike about Botmaker?** I think that the only "issue" that we find by now is how the platform distributes the conversations. It's not something that you can't do but it's a little bit difficult to manage if you have a large operation. **What problems is Botmaker solving and how is that benefiting you?** We have some needs that we know Botmaker is attending to develope in the short term, as the Voice Calls, the Linkedin integration and some issues on the Email channel. ### 14. It is a simple to understand and practical work environment! **Rating:** 5.0/5.0 stars **Reviewed by:** Maksym P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Botmaker?** It is a simple to understand and practical work environment! **What do you dislike about Botmaker?** The fact that the productive environment cannot be well separated from the testing environment. I would like that if I start a flow from 0 I don't have to modify the existing flow. I would like it to be completely separate. **What problems is Botmaker solving and how is that benefiting you?** Creation and maintenance of a multi-platform bot! ### 15. Customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Iris P. | Business Woman, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** Ease in conversing, download conversation to follow along, use to track queues and movements, we can customize the sending template with various buttons. **What do you dislike about Botmaker?** Some moments of slowness, duplicate message sending, delay in problem resolution, difficulty in speaking with support, error in sending messages, and delay in receiving. **What problems is Botmaker solving and how is that benefiting you?** contact with the client more humanized and closer. ### 16. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andreza S. | especialista senior retenção, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Botmaker?** creation of templates, interaction with SLTOs, quick access to the client's WhatsApp, quick assignment to operators, quick response from support, easy access to the platform. **What do you dislike about Botmaker?** Bugs in the system, generally the system crashes and this impacts the process of returning to the slots, conversations that disappear when we are dealing directly with the client. **What problems is Botmaker solving and how is that benefiting you?** Slowness in access. ### 17. Botmaker review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Botmaker?** It is easy to use, anyone can actually create their own bot because it basically works as a drag and drop platform and it also provides a lot of functionality. **What do you dislike about Botmaker?** Documentation is not the best, for certain topics they lack examples or actually a clear explanation of how to do what you want. For example, how to read data from a spreadsheet, that documentation is not clear enough. Also, some functionalities are limited, it would be great to be able to have dynamic buttons in WhatsApp. There's a lack of documentation and examples on how to use certain features. It's been months that I've been trying to create support tickets and always get the same message that the ticket failed to create. **What problems is Botmaker solving and how is that benefiting you?** There are some limitations like having dynamic buttons or documentation not being the best. The trainings explain a really small part of all the botmaker functionality so it would be great to have an even more advanced training. For the benefits, it is really easy to use, you can basically have your bot up and ready in a matter of days. ### 18. Botmaker is a great tool for setting up personalized attention according to your needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Ramiro I. | Analista de procesos, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Botmaker?** What I like most about Bot is the wide variety of possible configurations. The adaptability it has to needs. **What do you dislike about Botmaker?** It does not have native integration with CRM (Salesforce) **What problems is Botmaker solving and how is that benefiting you?** It allows me to adapt the service to my schedule and it is very easy to modify the settings. Additionally, I achieve a very comprehensive and dynamic IVR with bot service. ### 19. Platform that includes ease and agility. **Rating:** 4.5/5.0 stars **Reviewed by:** Adrianne O. | Team Líder Customer Sucess, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Botmaker?** Practicality, to work more quickly and easily in serving our customer. **What do you dislike about Botmaker?** The technical problems, the need for lengthy processes to open tickets. It could be more practical and agile in this regard. **What problems is Botmaker solving and how is that benefiting you?** The problems with the delay in delivery and the division of slots by the operator logged into the tool. ### 20. Facilitate my work of contacting clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Andréa R. | Analista de Ouvidoria, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** Make contacts with clients from various regions of the country. **What do you dislike about Botmaker?** When it sometimes freezes and I'm in a hurry at work. **What problems is Botmaker solving and how is that benefiting you?** In everything, it benefits my work on a daily basis. This tool is really great. I can contact clients, resolve issues, and help clients access the information they need. ### 21. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah R. | Costumer success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Botmaker?** I like that it shows the minutes in the chats, the colors that indicate the level of priority in the chats, even the notification sound is pleasant. **What do you dislike about Botmaker?** When it presents slowness that hinders agility in service, and when it does not allow the break. **What problems is Botmaker solving and how is that benefiting you?** Solving the problem of slowness, the service would be more agile. ### 22. Extremely positive! **Rating:** 5.0/5.0 stars **Reviewed by:** Leanio M. | Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Botmaker?** I think the tool is very agile, few bugs! The improvement would only be on archived contacts! **What do you dislike about Botmaker?** I think the tool is very agile, few bugs! The improvement would only be on archived contacts! **What problems is Botmaker solving and how is that benefiting you?** It is always very practical regarding images, audios, and other functions! ### 23. Easy to handle, very good reports. **Rating:** 4.5/5.0 stars **Reviewed by:** Alex Sandro A. | Assistente de Planejamento e CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Botmaker?** The data we extracted comes in a very good format. **What do you dislike about Botmaker?** So far, I don't have anything that I can say I don't like. I just think there should be an easier way to separate the Receptive from the Active. **What problems is Botmaker solving and how is that benefiting you?** Ease in extracting reports, preparing operational views, and operational results. ### 24. Improvements that facilitate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Botmaker?** Ease in conversation, sending messages, verify if the contact received the message or if the number is valid for receiving messages via WhatsApp, send and listen to audios. **What do you dislike about Botmaker?** I don't see any disadvantage in using the platform, but I believe there are features that could help a lot, such as the use of calls via WhatsApp or Messenger. **What problems is Botmaker solving and how is that benefiting you?** Telephone communication problems, as often our clients do not answer, and contact via chat makes it much easier, both for us as a company and for our clients. ### 25. A very rewarding and productive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Botmaker?** The handling of multibots that they have implemented **What do you dislike about Botmaker?** That we had not mapped that they would have a mass notification delivery engine and we were working on a parallel one **What problems is Botmaker solving and how is that benefiting you?** We are working out improvements to bulk notifications and business requested bot flows ### 26. Practical and agile platform **Rating:** 5.0/5.0 stars **Reviewed by:** Samia H. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Botmaker?** Ease in communication and speed. The easy way and effective access. **What do you dislike about Botmaker?** So far I haven't had any difficulties. But if there were a way to correct messages already sent, it would make my life easier. **What problems is Botmaker solving and how is that benefiting you?** I can interact with all my clients, answer questions, clarify information. ### 27. good but could be even better **Rating:** 3.5/5.0 stars **Reviewed by:** Victória M. | agent of customer success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** I love that we can create templates to fulfill the needs of our clients easier **What do you dislike about Botmaker?** sometimes it can be very slow and not all features of whatsapp are available **What problems is Botmaker solving and how is that benefiting you?** i think botmaker is really trying to make it faster for our comfort ### 28. There are things to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Melisa R. | PO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Botmaker?** They always attend to us with a good disposition when we have doubts or concerns and generally respond quickly. We only use the WhatsApp API and as partners. **What do you dislike about Botmaker?** Some things are messy, I end up communicating via WhatsApp because sometimes emails go back and forth and responses get lost. I would like some things not to require human conversations but to be clearer on the platform, for example, we are partners and we have no idea how they are going to bill the clients we register, they told us one thing and now that we have registered our first client it is different from what they told us, we are a bit confused. I would like more clarity, when we did the integration the same thing happened, until we had a call with someone from technical support, the documentation was not clear or sufficient to understand what was happening. **What problems is Botmaker solving and how is that benefiting you?** We use the API for our product, so I would like our customers not to have access to billing or other parts of the Botmaker platform. ### 29. An agile and necessary tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa M. | Customer Success Specialis, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** It helps a lot in everyday business and can be a practical solution for the company **What do you dislike about Botmaker?** A little slow sometimes,but support is always quick to resolve. **What problems is Botmaker solving and how is that benefiting you?** Reach a large number of clients in a short space of time. ### 30. it's a good tool, we didn't have the chance to integrate it with our CRM but it's ok **Rating:** 4.5/5.0 stars **Reviewed by:** Ximena I. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** the dashboard, metrics and report panel, easy customitation **What do you dislike about Botmaker?** after a # of month conversations are achived and it's been a pain tried to recover one **What problems is Botmaker solving and how is that benefiting you?** we use botmaker to answer whatsApp interactions and as is easy to use and configure we are confortable ### 31. Agile and interactive. **Rating:** 5.0/5.0 stars **Reviewed by:** Josivania O. | Analista de customer experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** Stickers, emojis, file sending, and notifications. **What do you dislike about Botmaker?** I like everything about the botmaker, but it tends to go offline sometimes even with an internet connection. **What problems is Botmaker solving and how is that benefiting you?** Bot is helping me serve my customers efficiently. ### 32. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Thays O. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Botmaker?** Very good, the platform is great. I really like the botmaker, I feel very comfortable. **What do you dislike about Botmaker?** I think the platform needs a more suitable and responsible department. **What problems is Botmaker solving and how is that benefiting you?** He is good, but he is slow. ### 33. Agility in service. **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno C. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** The practical way to talk to multiple contacts at the same time. **What do you dislike about Botmaker?** the duplication of conversations, and the non-notification of chats that interacted at certain times. **What problems is Botmaker solving and how is that benefiting you?** Yes, I see that improvements are being made. ### 34. Easy tool but not very functional **Rating:** 2.0/5.0 stars **Reviewed by:** Darlen P. | Customer Success Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** Easy to use, as it is a very simple layout. **What do you dislike about Botmaker?** Very slow and the support doesn't help, very weak. The solution would be to change the team. **What problems is Botmaker solving and how is that benefiting you?** Contact with the clients. **Official Response from Mayara Abreu:** > Hi, Darlen. How are you? First of all, we thank you for your honest feedback and evaluation of our platform. We would like to suggest that you contact the account manager responsible for Meu Tudo App to report the issues you faced with our support and also about the slowness you have encountered. She will be able to help and guide you on both matters. Sincerely, Mayara ### 35. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Claus H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Botmaker?** Botmaker integrations allow us to keep in touch with our customers and prospects through various platforms simultaneously, facilitating our sales and support processes. **What do you dislike about Botmaker?** Their API required a lot of testing to be understood, as the documentation leaves a bit to be desired, and they have already made changes to the API that affected our services without any prior notice or API versioning. **What problems is Botmaker solving and how is that benefiting you?** Botmaker integrations allow us to keep in touch with our customers and prospects through various platforms simultaneously, facilitating our sales and support processes. ### 36. The best ChatBoot Company in the World! **Rating:** 5.0/5.0 stars **Reviewed by:** Denilson S. | Assistente de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Botmaker?** The integration functions and uptime are very good, I like the layout and the way the client is treated. **What do you dislike about Botmaker?** Reports and graphs could be more accurate and have more information, otherwise nothing to declare, all the best! **What problems is Botmaker solving and how is that benefiting you?** We have two phone numbers and they managed to integrate ### 37. Great Chat BOT tool **Rating:** 4.0/5.0 stars **Reviewed by:** Luis B. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Botmaker?** The startup package has 10 agents included, unlimited BOTs and all the integrations (FB, Inst, Whatsapp, Web, email, etc) included. Easy to configure, once you understand the basics Nice integrations with local tools is possible with API **What do you dislike about Botmaker?** There is no option to try out the service prior and compare with your existing tool. Sometimes the AI in the BOTs respond to much, you really need to fine tune the trigger words. The support team sometimes is late to respond (on the rare occasion you need support with the tool) **What problems is Botmaker solving and how is that benefiting you?** An integrated customer service platform that covers all the channels effectively for the consumers with a unified console for the representative. Improve the response time with BOTs and with a natural pass to human when required. ### 38. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo A. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Botmaker?** It provide us a 24/7 help line with only one shift per day of personnel. It has much more capabilities than we need **What do you dislike about Botmaker?** Programming the Bot is not as intuitive and simplified as it could be i.e. it does not have language recognition incorporated **What problems is Botmaker solving and how is that benefiting you?** 24/7 help and inquiries center ### 39. Complete! **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel R. | Costumer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Botmaker?** Various integration options, queues, file sending in conversations, chat closure options. Agent monitoring. **What do you dislike about Botmaker?** Instability at times, messages were not sent at certain moments. There is no preview of images before they are sent. **What problems is Botmaker solving and how is that benefiting you?** Formalization of contracts and customer service. It is much easier and faster to attend to and contact the customer through botmaker. ### 40. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago F. | Analista de Operação para consultoria., Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Botmaker?** Ease in sending stickers and gifs and tech. **What do you dislike about Botmaker?** How the audio is forwarded to the client and internal bugs. **What problems is Botmaker solving and how is that benefiting you?** None, the software still presents discrepancies in the system! ### 41. Quick interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Paula A. | team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** Web version to use on any electronic device. **What do you dislike about Botmaker?** Instabilities that hinder client interaction **What problems is Botmaker solving and how is that benefiting you?** Real-time support helps a lot to improve the customer experience **Official Response from Mayara Abreu:** > Hi, Paula. How are you? Thank you for your feedback and evaluation of our platform. Regarding the instability and duplicate templates you mentioned, we recommend that you speak directly with your Account Manager when any of these issues occur again. This way, we can closely monitor and help provide the best experience for you and your users. Sincerely, Mayara ### 42. Good. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorrayna M. | Expert Customer Experience Sênior, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Botmaker?** It is quick and practical to use. You learn to handle it in no time. **What do you dislike about Botmaker?** Sometimes there are some bugs that hinder the service. **What problems is Botmaker solving and how is that benefiting you?** I didn't have any problem that needed to be solved. ### 43. I believe you can improve the layout and enhance the demand for bug resolution in the tools. **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Senior Team Leader of CX, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** Practicality to communicate with clients, to ensure excellence. **What do you dislike about Botmaker?** Frequent bugs and delays in solutions, but with an excellent tool. **What problems is Botmaker solving and how is that benefiting you?** Communication with clients, strengthening communication and agility. ### 44. Ótimo **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz S. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Botmaker?** Emojis and stickers are really cool **What do you dislike about Botmaker?** I cannot close multiple chats at the same time, this hinders agility. **What problems is Botmaker solving and how is that benefiting you?** I don't know what to say about that ### 45. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Renata B. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Botmaker?** Practicality in being able to send messages, audio. Very good! **What do you dislike about Botmaker?** Sometimes a bit slow, it takes time for the conversations to come through lately. **What problems is Botmaker solving and how is that benefiting you?** Help me with the issue of my work. ### 46. Ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisca Emanuely S. | Operador de telemarketing., Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** The simplicity and ease of using the tool. **What do you dislike about Botmaker?** In my opinion, the video call, I have never used it and I think it's unnecessary. **What problems is Botmaker solving and how is that benefiting you?** I use it for work and it makes my life much easier. ### 47. It is a good communication tool with clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Camilla L. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** Practical, easy to handle, it has options for sending audio and photos, which greatly facilitates communication. **What do you dislike about Botmaker?** The tool frequently has instability. **What problems is Botmaker solving and how is that benefiting you?** Easy and effective communication between company and client. ### 48. Bot Evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah N. | Agente de customer experience., Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** In the dynamism of conversations and how information is presented. **What do you dislike about Botmaker?** The fact of not showing the necessary information. Lately, he has been letting us down. **What problems is Botmaker solving and how is that benefiting you?** When he sends the messages to the clients. ### 49. good experience with the platform, some bugs that are soon resolved. **Rating:** 4.5/5.0 stars **Reviewed by:** Alice S. | leader of customer experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Botmaker?** possibility of audio and stickers, and saving ready-made responses. **What do you dislike about Botmaker?** Complicated and hard-to-access reports, complex expert configuration. **What problems is Botmaker solving and how is that benefiting you?** improvements in Botmaker reports and visibility of dashboards. ### 50. Very Practical and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Paula M. | Team Lead de Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Botmaker?** Usability of the tool and creation of templates **What do you dislike about Botmaker?** problems with templates not sent or duplicated **What problems is Botmaker solving and how is that benefiting you?** interaction with customers and communication ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+23%3A50%3A04+-0500&secure%5Bsession_id%5D=fd93f9c7-7068-4e09-8811-63e937a2bff0&secure%5Btoken%5D=ac22818baf9af3a698a9e6467cdb9140ad5244ed91f172a488b842093809c898&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)