Botmaker Reviews & Product Details

For the agents who handle the bot, it is easy to use, we can load all the necessary responses and it gives us the possibility to obtain customer feedback through a satisfaction survey. Review collected by and hosted on G2.com.

Also, regarding the indicators, those that include hours and minutes do not appear in this format but rather in total minutes, which is why they need to be converted later. And it's not easy to do. We should be able to create the reports in a simpler way. Review collected by and hosted on G2.com.

I like that it is very easy and you can quickly generate interactions. It is connected with artificial intelligence and that is the best thing nowadays. Easy to explain to the agents and intuitive for the users. Review collected by and hosted on G2.com.

There are times when the META service doesn't work and the Status page of the service is either unavailable or not functioning. It would be good for that part to be resolved and also to be able to import existing contacts to this platform. Review collected by and hosted on G2.com.

Botmaket is a powerful tool, you can automate a large number of tasks and responses to customers. It allows us to differentiate the types of clients who write to us and unify the different channels Review collected by and hosted on G2.com.

Sometimes technical support takes a long time to resolve a query which is discouraging. The status of a claim or problem that was raised is also not very clear. Review collected by and hosted on G2.com.

Integration with various platforms, customization options, the creation of bots and service queues with personalized schedules, and support when there are problems. Review collected by and hosted on G2.com.

There are some bugs that unfortunately occur sometimes, although we have quick support for issues and clarifications regarding questions, every now and then there are some bugs on the platform, but nothing that hinders much. Review collected by and hosted on G2.com.

What I like most about Botmaker is its ease of use for bot development and its extensive integration with different platforms of daily use.

I also see notable updates in their services and strategies. Review collected by and hosted on G2.com.

What I have liked the least so far is their customer service, as well as their quality and response times, and it is difficult to know how far their service level agreements go. Review collected by and hosted on G2.com.

Integrations with different platforms. Flexibility for integration through APIs with other systems. Intuitive flow configuration (in the latest version) Review collected by and hosted on G2.com.

Many features that can be useful are behind a paywall, such as the Knowledge Base, whose operating cost is exorbitant unless each of your chats generates enough income to continue absorbing the costs. Review collected by and hosted on G2.com.

BOT MAKER is a platform that offers an intuitive and user-friendly interface, which facilitates the creation and customization of bots without the need for advanced programming knowledge. Review collected by and hosted on G2.com.

I would implement an option for broader conversation analysis than the current ones. For our business, it is important to have a dashboard designed based on our internal clients that allows highlighting the functionality of our clients. Review collected by and hosted on G2.com.

What I like the most is that I have all the messaging in one place. Its interface is easy to use and quite intuitive. Very similar to a large WhatsApp. Review collected by and hosted on G2.com.

What I don't like is the technical support. Sometimes it takes a long time to respond or doesn't answer what I need. And there are things that are very complicated, like sending a message to a number or templates. Review collected by and hosted on G2.com.

I like the credibility it gives me, the clients love it and feel secure just like I do. It is indeed a very good and productive app, I can always keep track of my clients. Review collected by and hosted on G2.com.

the only disadvantage I notice is the fact that I can't delete a message I sent, sometimes there's a mistake I can't delete, so I think you could validate this to improve it. Review collected by and hosted on G2.com.

I really like the mass sending template features, and how the tool makes it easy to create and approve templates, greatly facilitating daily routines. Review collected by and hosted on G2.com.

Sometimes I feel a significant lack of knowledge on the part of account managers, and I find it very difficult for them to understand the problems or provide explanations. Review collected by and hosted on G2.com.