# Botmaker Reviews **Vendor:** Botmaker **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 289 ## About Botmaker Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ## Botmaker Pros & Cons **What users like:** - Users value the **ease of use** of Botmaker, noting its simple and friendly interface for effective work development. (9 reviews) - Users value the **integrated messaging functionality** of Botmaker, enhancing ease of communication across platforms. (5 reviews) - Users value the **easy integrations** of Botmaker, enhancing communication via various platforms seamlessly. (3 reviews) - Users love the **easy design and practicality** of Botmaker, enhancing workflow efficiency and usability for all levels of experience. (3 reviews) - Users love the **native integrations** of Botmaker, enhancing communication with WhatsApp and social networks seamlessly. (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) **What users dislike:** - Users find Botmaker's **poor customer support** lacking, especially without 24/7 availability for urgent issues. (4 reviews) - Users face **integration issues** , particularly between platforms and with accessing support, impacting their overall experience. (2 reviews) - Users find the **limited customization** of Botmaker's reports and interface frustrating, making it hard to navigate effectively. (2 reviews) - Users express dissatisfaction with **poor reporting** , noting limitations in customization and lack of updates on platform changes. (2 reviews) - Users feel the **UX improvement** is needed as scrolling through messages and customization options are limited. (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Delays (1 reviews) - Development Challenges (1 reviews) ## Botmaker Reviews ### 1. ChatBot Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** ANTONIA S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Botmaker?** The practicality in customer service. Through the chatbot, we can improve the relationship with customers. **What do you dislike about Botmaker?** I have no complaints to consider **What problems is Botmaker solving and how is that benefiting you?** Through the chatbot, we can communicate more conveniently with customers, which creates a satisfying experience for them. ### 2. A simple to use and very complete tool to help companies connect through highly digital experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** Ease of use, being a tool that does not require much development experience, and allowing optimization of development times for almost all use cases **What do you dislike about Botmaker?** Scalability in specific cases, for projects that need large-scale changes, it is necessary to modify or redo everything from scratch with almost no reuse of previous developments. **What problems is Botmaker solving and how is that benefiting you?** Botmaker helps us in our digitization process as a company, helping us connect with customers through digital channels in a simple way, its easy way of implementing a variety of conversational flows helps us optimize time and resources, in addition to the large number of AI tools that help to be able to work on digitizing almost 100% of a large part of our consultations. ### 3. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Eder G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Botmaker?** Easy to use and learn platform. Various integration options and customization possibilities **What do you dislike about Botmaker?** Support leaves a little to be desired a bit **What problems is Botmaker solving and how is that benefiting you?** Customer service and self-service using chatbots ### 4. It's a simple and friendly platform to developt a bot flow **Rating:** 4.0/5.0 stars **Reviewed by:** Adolfo R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** For me, the most helpful feature is the self service concept of the site **What do you dislike about Botmaker?** Sometimes you can't find the solution of a problem without help of Botmaker team **What problems is Botmaker solving and how is that benefiting you?** Comunication with our "clients" and answers about our purpose and services ### 5. There are some bugs that make usage difficult. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Botmaker?** It is quite easy to use the platform, the resources are accessible and meet the company's needs. It facilitates contact with employees and provides them with substantial support. **What do you dislike about Botmaker?** Due to the high demand for services, the service needs to be quick, but the platform sometimes has some bugs that hinder the service and end up making the work difficult. **What problems is Botmaker solving and how is that benefiting you?** He resolves the communication problems we have with the collaborators and optimizes this process as customer service. We can contact various workers at once. **Official Response from Mayara Abreu:** > Hello, how are you? We would like to thank you for your sincere feedback and opinion about your experience with Botmaker. Our platform is constantly being updated so that we can deliver the best experiences to our customers. As we are a fully online platform, when there are any necessary updates or maintenance in our system, you may encounter some periods of instability. We advise you to contact your account manager or our support team to obtain updated information in these cases. Sincerely, Mayara ### 6. Botmaker is great to develope your Whatsapp structure **Rating:** 5.0/5.0 stars **Reviewed by:** Guido D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Botmaker?** The easy design of the page is the best feature to help you develope your work **What do you dislike about Botmaker?** Maybe a key point to work on is the bot creator, it can be easier. **What problems is Botmaker solving and how is that benefiting you?** Making bots without coding is the best feature. ### 7. It is a good platform, but it has many bugs and slow support. **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Botmaker?** It is versatile and practical to handle, very dynamic and can meet service needs. **What do you dislike about Botmaker?** The support is outdated, slow, and often does not resolve issues or teach us how to solve them so we don't have to contact them again. **What problems is Botmaker solving and how is that benefiting you?** It is resolving the practicality in the service with our clients and collaborators. ### 8. Excellent platform **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The interface it´s very easy and friendly to use it. **What do you dislike about Botmaker?** So far, everything have been excellent, without problems. **What problems is Botmaker solving and how is that benefiting you?** It is a very useful tool because our user can find every kind of information about our services. ### 9. Evaluating the Bot - Chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Botmaker?** The Bot is an excellent channel for communication with the customer, where it has been helping the commercial area to organize communication and sales in one place. We can follow all the service interactions online, thus making management more productive. **What do you dislike about Botmaker?** Unable to separate by team to facilitate visualization. It seems like the entire commercial team but not by teams. Assisting in the development of the commercial team. Improve the client tab. **What problems is Botmaker solving and how is that benefiting you?** Communication with the client through a single number and save the conversations, monitor all services online, managing and better tracking the team. ### 10. Experience with the botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Cristhian G. | Analista de TI Júnior II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Botmaker?** The platform's interface is very good, intuitive for users. **What do you dislike about Botmaker?** The delay in getting a response from support, but they always present us with a solution. **What problems is Botmaker solving and how is that benefiting you?** Most of the time, they are problems closing the tickets. ### 11. Essential for my work, practicality and quality. **Rating:** 4.0/5.0 stars **Reviewed by:** Emanuelly l. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** I like the practicality of Botmaker in forwarding messages to leads and the ease with which we see the messages and chat start times. Botmaker is essential for my work. **What do you dislike about Botmaker?** The biggest disadvantage is that to view messages, we have to open several tabs, and for beginners, it becomes confusing. But for those who have been using it for a while and search a lot, they can find it. It could be a bit easier for my team. **What problems is Botmaker solving and how is that benefiting you?** The problem they are solving and helping me a lot with in my service is the agility system; the messages arrive with quality and speed for our services. ### 12. It's a good management tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Botmaker?** Botmaker manage the conversations, and see the status of each client, we can monitor all our employees attending to our clients in real time, I really like the dashboards. **What do you dislike about Botmaker?** we believe that Botmaker could have a more intuitive graphical interface, and also have a desktop application. I have never checked, but I believe there could be intervention from the manager in the conversation if the employee is not handling the service very well. **What problems is Botmaker solving and how is that benefiting you?** Direct communication between the client and our company, facilitating better service and satisfaction for the client, and better merits for our company ibc ibccoaching. ### 13. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Botmaker?** Appear the verified badge, I like the work model of BOTMAKER where the client officially has 100% certainty that they are talking to the right people with this verified badge. **What do you dislike about Botmaker?** Now, a negative point of BOTMAKER is that the conversation ends in 24 hours, and you have to wait for the person to respond to be able to restart the conversation, which is not good. **What problems is Botmaker solving and how is that benefiting you?** I use it a lot for sales, to be able to carry out some negotiations, and also to pass on all the information so that in the end I can finalize the sales, very good, I highly recommend it. ### 14. A great app for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Laiane C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** In botmaker, we can have control over the messages sent by the company's employees, monitoring and supervising the service. Create and edit users according to each employee's role. **What do you dislike about Botmaker?** The fact that it is not possible to make a more detailed export of the conversations, specifying which user was being attended to, should have a better visualization in the exports, like in Excel for example. **What problems is Botmaker solving and how is that benefiting you?** The bot enables mass messaging, generating more clients and efficiency, facilitates the creation of automatic responses, and the ability to view each individual interaction simultaneously. ### 15. Botmaker is really a tool that helps us have better contact with the customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Botmaker?** Botmaker has been a great tool to help us maintain contact with the customer, not to mention the agility of our processes. **What do you dislike about Botmaker?** As I said, Botmaker is a great tool and so far we haven't found anything bad about the platform. **What problems is Botmaker solving and how is that benefiting you?** Botmaker is helping us with the issue of making and maintaining contact with customers. ### 16. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Milena A. | Assistente de planejamento, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Botmaker?** The ease of tracking interactions. **What do you dislike about Botmaker?** Not all companies have Botmaker available. **What problems is Botmaker solving and how is that benefiting you?** Expanding coverage, increasing supply ### 17. Evaluating the botmaker **Rating:** 4.0/5.0 stars **Reviewed by:** Ana T. | Monitor de teleatendimento, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** the ease of handling in this system, bringing quick results. everything perfect. I love using botmaker. one thing I noticed is that they have helped a lot in my work **What do you dislike about Botmaker?** There is nothing I don't like. It runs smoothly and provides quick responses. What needs to be improved is the layout of the platform to make it more practical. **What problems is Botmaker solving and how is that benefiting you?** we make broadcasts for our clients, so we establish direct communication with the clients, the botmaker talks to the client and after that, they are directed to the consultant for better customer service ### 18. It is light and understandable. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan David B. | Analista de Sistemas, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Botmaker?** Its practicality and ease of assembling action trees. **What do you dislike about Botmaker?** There is a delay in viewing users' chats. **What problems is Botmaker solving and how is that benefiting you?** queue-based sorting for service. ### 19. The platform seems to meet my needs, however, the support for development leaves something to be desired. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Botmaker?** Optimization of internal processes and operation time of customer communication. **What do you dislike about Botmaker?** Support for maintenance and questions about the development of the flows is not ideal and personalized. **What problems is Botmaker solving and how is that benefiting you?** Without the botmaker, we used to send messages on WhatsApp one by one; the platform enabled mass sending of messages to clients periodically. **Official Response from Mayara Abreu:** > Hello, how are you? First of all, we would like to thank you for your honest feedback about your experience with Botmaker. It is opinions like yours that help us make constant improvements to offer a better experience for all customers. We would like to point out some communication channels that can help resolve the issues mentioned. In addition to our Support team, we also have a Help Center with technical articles on various points related to creating flows on our platform and the integrations we have available natively. Still in the help section of the platform, you can directly access our support chat or switch to WhatsApp, where you can talk to our team of specialists or your account manager, if you have one assigned. Sincerely, Mayara ### 20. Lack integration with main CRM channels, marketing tools **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The bot flow works very well and we don't have any issues with slowness, as we had on other platforms. **What do you dislike about Botmaker?** Support is quite complicated, they take a long time to respond and we don't have account manager follow-up. **What problems is Botmaker solving and how is that benefiting you?** Today none, only the customer service bot, because we don't have access to better integrations, only those that botmaker believes to be interesting. ### 21. I recommend because the tool generates credibility **Rating:** 5.0/5.0 stars **Reviewed by:** Mayara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Botmaker?** I love the way my clients feel safe, happy, and satisfied, and my collaborators also manage to perform excellent work on the platform. **What do you dislike about Botmaker?** What is most unpleasant is the closing of the window in 24 hours. I believe that by solving this problem, we can achieve a higher rate of improvements and development of the platform. **What problems is Botmaker solving and how is that benefiting you?** Help me by resolving and being quick with the platform's support with responses that help me convey to the team and improve the service, so that my clients are satisfied. ### 22. Very useful and very powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Tabatha P. | Analista de aseguramiento de la calidad, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Botmaker?** An excellent tool for keeping contact and bringing human interaction to new heights, best for governments and corporations looking to help customers/neighbors as best as possible. **What do you dislike about Botmaker?** Sounds are often thunderous and extended for no apparent reason. I would also like to have a dark mode; after all, this software is purely for development and customer service, which can be very extensive and hard on the eyes. **What problems is Botmaker solving and how is that benefiting you?** Automating responses and service to customers that otherwise would require excessive amounts of human time and resources, also keeping it all consistent, fast and complete. ### 23. It's ok, gets the job done! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** It's straightforward to use; there's not a lot of training required to access the reports and understand their use. Filters are simple; the overall interface is amicable. **What do you dislike about Botmaker?** Regarding the date filter, it would be nice to have more preference settings to search for many days in a specific time range without changing the day. That would save a lot of time! **What problems is Botmaker solving and how is that benefiting you?** It helps visualize the activity of our agents during their day. Keep control of the incoming flow of customer inquiries. It gives easy access to reports to track our agent's performance. ### 24. Great experience with the platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Botmaker?** Agility and practicality in service, reliable. Speed so that the service is effective, thus the client does not spend much time waiting for service. Thank you. **What do you dislike about Botmaker?** Most of the tools are useful for customer service, but support could be improved to enhance integration with other platforms and the company's CRM, to prevent errors from occurring. **What problems is Botmaker solving and how is that benefiting you?** Problems with practicality and agility in handling leads, access to other platforms and CRM for association with the communication systems of clients and the company ### 25. I really like the tool for the agility and practicality it provides to the company. **Rating:** 3.5/5.0 stars **Reviewed by:** Victor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** The integration with the company's system with Botmaker is very good, we can interact with the systems in a fluid and practical way, even though they are on different platforms. **What do you dislike about Botmaker?** The biggest disadvantage is the lockdown that occurs if there are no interactions within 24 hours with the client; this could be different for active/receptive clients. **What problems is Botmaker solving and how is that benefiting you?** the communication among the company's employees and potential consumers of the company's product in a quick and constant manner, managing to assimilate both active and receptive leads ### 26. its a usefull tool but still has lots of limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Alonso S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** It helps solve the mechanic labor that is using whatsapp and bots **What do you dislike about Botmaker?** It has certain limitations and it breaks often so the creation of templates becomes a tedious task **What problems is Botmaker solving and how is that benefiting you?** Its helps filter the chats so that the people in charge of custom support dont have to deal with tons of people at once **Official Response from Mayara Abreu:** > Hi, Alonso. First of all, I'd like to thank you for leaving feedback about our product. Secondly, we strongly encourage you to talk with your Account Manager or directly with our Support team in order to solve this issue and other ones you may be facing as soon as possible. Finally, rest assured that your feedback has been shared with our team to further improve our product. Best regards, Mayara ### 27. BOTMAKER Excellent digital experience centralizer **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolás B. | Coordinador de mercadeo - canales digitales, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Botmaker?** That centralizes information and digital channels in a single platform and in turn automates responses according to needs **What do you dislike about Botmaker?** There is a bit of a lack in the use of contexts or automatic responses from triggers (self-learning) **What problems is Botmaker solving and how is that benefiting you?** The diversity of channels benefits me by centralizing and allowing an omnichannel experience from digital channels. ### 28. Botmaker Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Breno C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Botmaker?** The interface, very similar to the conventional WhatsApp, which facilitates the use by customer service agents. In addition, there are very well-developed features such as voice and video calls. **What do you dislike about Botmaker?** Extraction of conversations via PDF sometimes presents difficulties because they are divided into several files. Could you provide the option to choose to extract the entire conversation in just one file? **What problems is Botmaker solving and how is that benefiting you?** Division of conversations into specific service areas and the possibility of assignment to specific agents, in addition, allow the practical sending of images ### 29. It is quite easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Botmaker?** The ease with which a menu is created. **What do you dislike about Botmaker?** The attention is not very empathetic, although they answer the question, they have predefined responses that they use as a wildcard. **What problems is Botmaker solving and how is that benefiting you?** The creation of templates, buttons in general, automation of responses, and convenience in managing many operators from a single panel. ### 30. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The ease of use. Send mass messages. **What do you dislike about Botmaker?** Unable to pin important messages at the top, unable to assign a group of people to my contact in bulk. The bot sometimes has a delay. **What problems is Botmaker solving and how is that benefiting you?** Send mass messages, have a bot programmed to respond to frequent messages. ### 31. it can be even faster and more dynamic **Rating:** 3.5/5.0 stars **Reviewed by:** Vinicius S. | Assistente de planejamento, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Botmaker?** your easy understanding to access the tool, know where everything is, and find it easily **What do you dislike about Botmaker?** your visual model is not very attractive, it is easy to understand but not very interesting, but it is functional, which is what matters. **What problems is Botmaker solving and how is that benefiting you?** Communication between company and client has been optimizing and streamlining the work. ### 32. reporting **Rating:** 5.0/5.0 stars **Reviewed by:** yvers c. | Analista sénior automatización & IA, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Botmaker?** Very intuitive application, especially in the reporting dimension. **What do you dislike about Botmaker?** The process of mapping the interactions between the managed channel and the management of bootmaker itself is complex. **What problems is Botmaker solving and how is that benefiting you?** the end-to-end management of the WhatsApp channel for a market segment of the company. ### 33. Very good experience, the platform works very well almost always **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** It works well, is intuitive and generally fast. It has many useful tools to make the most of the bot. Among its competitors, I think it is the most efficient. **What do you dislike about Botmaker?** In situations, it becomes slow. I think it's a matter of us using one of the largest bots that exist and maybe that's causing it. This issue could be reviewed. **What problems is Botmaker solving and how is that benefiting you?** Automatic interaction of the neighbor with the services of the City of Buenos Aires. Streamline the integration and design of experiences. Increasing performance. ### 34. God experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mercedes P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Botmaker?** It's a confortable platform with permanent upgrade for a best user experience. It has a help center where consult at any time, with text and videos. The support answer fast our inquiries. **What do you dislike about Botmaker?** The only think I don't like is they do not report the changes they make to the platform. Oneself learns about the modifications after the changes are made. Something uncomfortable is the lack of integration of the old platform with the new one. **What problems is Botmaker solving and how is that benefiting you?** Thanks to the new design and use of colors, the design of a new bot is much more visually comfortable and tidy. It allows you to see the relationships between the elements in an easier way. ### 35. Growing and adding experience together **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** Boti, as the world's first chatbot of a government, needed the most dynamic team on both sides (client and partner). BM Platform knew how to adapt to almost all our needs on this path. **What do you dislike about Botmaker?** Sometimes we do not know or are not notified of the updates made by the platform, or we suffer consequences of modifications beyond our control. We ask for rolling back several times due to this. **What problems is Botmaker solving and how is that benefiting you?** IA new ways of understanding and push notifications for our citizens. ### 36. Experiência com Botmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Botmaker?** The ease of interacting between conversations and the fluidity of the system. **What do you dislike about Botmaker?** Nothing to be considered/noted/criticized. **What problems is Botmaker solving and how is that benefiting you?** In resolving the platform's issues, the support is extremely agile. ### 37. I find the platform not very didactic and intuitive for creating flows. The organization is confusing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The possibility of using WhatsApp integrated with Zendesk. **What do you dislike about Botmaker?** Creation of service flows is confusing. **What problems is Botmaker solving and how is that benefiting you?** Botmaker allows me to offer WhatsApp as a customer service channel to my clients, using a chatbot to automate a large part of the service interactions. **Official Response from Mayara Abreu:** > Hello, how are you? First of all, we would like to thank you for providing your honest feedback and opinion about your experience with the Botmaker platform. Through them, we can make updates to our product to better serve all our customers. Recently, we made an update to our platform with the introduction of a feature called Bot Designer. It aims to facilitate the visualization of flows and decision points, with specific boxes for different types of action and/or media. If you have a dedicated account manager, we advise you to contact them so they can explain this functionality in more depth and how it is possible to migrate to this type of flow. You can also access our Help Center and search for the term Bot Designer or ask for guidance from our Support team. Sincerely, Mayara ### 38. Challenging experience. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Botmaker?** I like the autonomy that the platform provides, such as managing schedules and users who use the platform, in addition to key texts that unlock longer texts. **What do you dislike about Botmaker?** The reports from Botmaker are imprecise and confusing, making it so that I don't have an exact number of information when generating the files in Excel. There is a lack of a more detailed view in the reports. **What problems is Botmaker solving and how is that benefiting you?** On the platform, I receive the contacts of employees from my company, so that I can categorize them into their designated group, to assist in the request. **Official Response from Mayara Abreu:** > Hello, how are you? First of all, we would like to thank you for leaving a review and feedback about our platform. Regarding the difficulties mentioned with our reports, we suggest that you contact your account manager directly so that you can discuss and better understand how we can optimize your experience with your company's metrics. This is also a way for us to continue improving our customers' experience. Sincerely, Mayara ### 39. Everything is very practical and easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** Ease of handling the service, and practicality **What do you dislike about Botmaker?** The noise of the notifications could be adjustable (there's only the option with sound or without sound) and sometimes it goes offline quite often. **What problems is Botmaker solving and how is that benefiting you?** I don't have access to that information. ### 40. it is easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** carlos g. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** its easy access allows for quickly validating supervision and making video calls and calls **What do you dislike about Botmaker?** some filters that are annoying do not allow for a quick solution in the assignment **What problems is Botmaker solving and how is that benefiting you?** communication with end customers through WhatsApp ### 41. A unique bot setup experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Botmaker?** The sending of notifications is super friendly. **What do you dislike about Botmaker?** The technical documentation is very vague and not detailed. **What problems is Botmaker solving and how is that benefiting you?** Allows attending to customers and providing them with information regarding the products they have with the company, thanks to the integration with the business services. ### 42. Good evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Botmaker?** opening the boot maker, I am immediately faced with an intuitive and very flexible interface, not to mention the very beautiful and responsive layout that is pleasing to the eyes when accessing it. **What do you dislike about Botmaker?** Of course, at first glance, I see a good interface, but it can be improved. Another thing to improve is the user permissions, as some do not work when activating them according to the company's policy. **What problems is Botmaker solving and how is that benefiting you?** communication with the client in the first contact, facilitating the life of sales consultants and, of course, interaction with the client, not to mention the organizational aspect with everyone who gets in touch. ### 43. Practice but can improve **Rating:** 4.0/5.0 stars **Reviewed by:** Rosana P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Botmaker?** Be quick and manage to divide the type of service **What do you dislike about Botmaker?** not having support at dawn, which is the time I use **What problems is Botmaker solving and how is that benefiting you?** customer service, resolve doubts and complete their requests. ### 44. Great tool to communicate with the students in our case **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Botmaker?** Maybe 🤔 direct real-time communication and they use templates automatically when there is no agent online during absence hours **What do you dislike about Botmaker?** They are not predictive with the co-pilot in the case of AI, we have seen on other platforms maximizing this resource. **What problems is Botmaker solving and how is that benefiting you?** Many inquiries on social media in real time and provide information and enroll (sales) through an online agent ### 45. Super useful tool with continuous change and improvements to the product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Botmaker?** The updates and improvements that are continuously offered on Botmaker **What do you dislike about Botmaker?** The cost for an SME can be a barrier to entering or staying with the service. **What problems is Botmaker solving and how is that benefiting you?** Incorporate a new channel with our customers, who previously only operated by phone. ### 46. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Antoniel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Botmaker?** The plataform is great and clean to talk with our clients. **What do you dislike about Botmaker?** When we need create templates is a little complicated. **What problems is Botmaker solving and how is that benefiting you?** Is easy and fast to keep talk with our clients. ### 47. A Young Bot **Rating:** 4.0/5.0 stars **Reviewed by:** Ian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** What I like the most is that it is a Versatile Bot. **What do you dislike about Botmaker?** The limited capacity to consume databases **What problems is Botmaker solving and how is that benefiting you?** The attention to after-sales users in telephony ### 48. Practical and functional **Rating:** 4.5/5.0 stars **Reviewed by:** Vinicius R. | G, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Botmaker?** We have been using the Botmaker platform for over a year here in the park and having great experiences. Today, about 70% of our customer service is handled by the chatbot with the most frequent questions, and only 30% overflows to human service. The platform is very complete and easy to use. Simple or complex changes and updates to messages or response methods are easily made and go live instantly. The monthly fee paid was very worthwhile for the free time the team has to dedicate to more complex, humanized service. **What do you dislike about Botmaker?** We had rare issues with customers who entered dates or some information and the bot did not understand, but these were isolated cases and, most of the time, because the customer typed incorrectly. But it's a matter of time for the AI to get used to the writing styles and incorporate them into its interpretation. **Recommendations to others considering Botmaker:** We held meetings with six chatbot companies and ended up choosing Botmaker for its ease of use and excellent cost-benefit. **What problems is Botmaker solving and how is that benefiting you?** We reduced by 70% the number of messages that require human interaction in our channels (WhatsApp, Messenger, and Instagram). Since many customer questions are repetitive, the Botmaker platform fully met this demand. ### 49. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** José D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Botmaker?** Integrations and the ability to connect the bot on multiple channels. **What do you dislike about Botmaker?** Changes on the platform without prior notification. **What problems is Botmaker solving and how is that benefiting you?** Automation and digitization of processes ### 50. Botmaker **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Botmaker?** Many features regarding conversation flow and supported channels **What do you dislike about Botmaker?** Integration with other systems outside the native options **What problems is Botmaker solving and how is that benefiting you?** Contact with clients ## Botmaker Discussions - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes - [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+08%3A26%3A49+-0500&secure%5Bsession_id%5D=064855f2-88ab-4152-a4b3-c94309ad99bd&secure%5Btoken%5D=9a16197ae094efd139bd3e9f688608c99a43d6c82c50a4105ad6c5816be18eb6&format=llm_user) ## Botmaker Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Botmaker Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)