Products

Contact Center Gamification Wheel Boost Agent Engagement, Morale, and Performance The Contact Center Gamification Wheel from Random Wheel Spin is a free, browser-based tool designed for modern customer service teams. It turns recognition, rewards, and team-building into interactive experiences that energize agents and improve results. With customizable entries and hidden content, managers can gamify routine activities, celebrate high performers, and make daily workflows more engaging—whether

Lake Corporation's Complete Contact Centre solution offers a comprehensive, scalable, and flexible platform designed to meet the diverse needs of organizations, from small teams to large enterprises. By integrating all necessary functionalities into a single platform, it eliminates the challenges associated with managing multiple point solutions, ensuring seamless operations and enhanced customer interactions. Key Features and Functionality: - Automatic Call Distribution (ACD): Efficient

Apache OFBiz is A powerful top-level Apache software project. OFBiz is an Enterprise Resource Planning (ERP) System written in Java and houses a large set of libraries, entities, services, and features to run all aspects of your business. A prebuilt OFBIZ ECR image contains the OFBIZ framework and a set of preconfigured modules and features ready for deployment. The preconfigured modules cover areas like accounting, inventory management, e-commerce, and CRM.

This product has charges associated with it for expert support, configuration, and maintenance services. ERPNext is an open-source ERP platform, offering integrated modules for accounting, sales, purchasing, inventory, manufacturing, HR, payroll, and CRM. It features customizable workflows, dashboards, and reports, enabling efficient business management across departments, ideal for growing enterprises and operational automation.

MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.

Aryson OLM Contact Migrator is a reliable software designed to migrate contacts from OLM files to multiple platforms and formats with complete accuracy. The tool allows users to transfer Mac Outlook contacts to Office 365, Gmail, Yahoo Mail, Thunderbird, IMAP, vCard, CSV, and other email clients without losing contact details or metadata. It supports bulk migration, maintains folder hierarchy, and preserves contact information including names, phone numbers, email addresses, company details, and

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

Not knowing what’s going on in your organisation can be costly. Poor behaviours go unchallenged, poor treatment goes unchecked, problems go unreported and great ideas get missed. The result – disengaged staff, damaged performance and increased risk WorkInConfidence’s anonymous communications system makes it easier for staff to speak up and give feedback. We enable you to understand and develop your teams, enhance employee engagement and reduce risk WorkInConfidence is quick and easy to set u

All-in-one software intelligence, delivering observability that is beyond metrics, logs, and traces.

Kwiga is an online platform that simplifies the process of creating and managing courses for educators, trainers, and businesses. Our platform provides versatile settings to organize online learning, facilitate payment processing, and automate administrative tasks. With Kwiga, you can also host live sessions and webinars, create email campaigns, and manage contacts with our integrated CRM.

Idiomatic automates the voice of the customer from start to finish. It gathers your customer feedback in one place, classifies it, and helps you decide what to prioritize and take action on. Idiomatic identifies which CX pain points cost the most money, take the most time, cause the most product frustration, and/or should be the first ones automated.

Continuous Delivery with no DevOps code. Frictionless Dockerized pipelines with continuous integration, automated functional testing, and deployment to any cloud provider. Manage deployments of multi-tier applications without code, scripts, or IT Automation tools.

The Apache Tomcat Server on Windows 2019 is a pre-configured Amazon Machine Image (AMI) available on the AWS Marketplace, designed to facilitate the deployment of Java-based web applications. This AMI integrates Apache Tomcat, a widely-used open-source Java Servlet Container, with Windows Server 2019, providing a robust and scalable environment for developers and enterprises. Key Features and Functionality: - Pre-Configured Environment: The AMI comes with Apache Tomcat installed and configured

Apache Helix is a generic cluster management framework used for the automatic management of partitioned, replicated and distributed resources hosted on a cluster of nodes.

A platform for sales people that frees them up from contact research, data entry and busy work so that they can focus 100% of their time on growing revenue.