---
title: SoftBCom Contact Center Reviews
meta_title: 'SoftBCom Contact Center Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SoftBCom Contact Center works for a business like yours.
date_modified: '2026-08-20'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# SoftBCom Contact Center Reviews
**Vendor:** SoftBCom  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)





- [View SoftBCom Contact Center pricing details and edition comparison](https://www.g2.com/products/softbcom-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+07%3A09%3A16+-0500&secure%5Bsession_id%5D=0ef06e9c-2286-4fa2-b643-43dfead84b92&secure%5Btoken%5D=cce316e4ef5ab8e3e49e2601c8ce09a2fe4bae0a7ae1a8f61a2645c82fe0515f&format=llm_user)

## SoftBCom Contact Center Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top SoftBCom Contact Center Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (339 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (42 reviews)