Products

Die Digitale Warteschleife von ServiceOcean ist eine innovative Softwarelösung, die den telefonischen Kundenservice revolutioniert, indem sie Anrufern nach einer kurzen Wartezeit von etwa 60 Sekunden intelligente Alternativen zum Auflegen bietet. Durch den Einsatz von Künstlicher Intelligenz (KI und Behavioral Science optimiert die Software das Anruferverhalten, reduziert Aufleger und Wiederwähler und steigert somit die Erreichbarkeit und Effizienz von Servicecentern erheblich. Hauptfunktionen

Swyft POS empowers U.S. businesses of all sizes with a comprehensive suite of smart payment and operational solutions. Beyond cutting-edge Point of Sale hardware and software, we streamline your entire workflow, offering integrated Accounting Services for seamless financial management and convenient ATM Services for enhanced customer experience. Whether you require robust Desktop Terminals, flexible Wireless Terminals, or specialized solutions for eCommerce and Restaurants, including innovative

TekVision's Automated Web Chat Testing solution is designed to optimize automated chat systems, ensuring seamless digital customer interactions without the need for live agent support. By thoroughly emulating live customer interactions, this solution identifies and addresses shortcomings in chatbot programming, enhancing both customer satisfaction and organizational efficiency. Key Features and Functionality: - Comprehensive Testing: Accurately emulates live customer interactions to iden

Skyline Live Support is a trusted BPO partner for web3, fintech, crypto, e-commerce, and digital-first companies. We provide 24/7 multilingual customer support, community development, digital marketing, branding solutions, and Employer of Record (EOR) services in the Philippines. From seamless compliance and payroll management to engagement boosting and reputation protection, we empower brands to scale globally with confidence.

We are business communication experts who specialise in delivering cloud based unified communications without compromise. At Aurilo, we believe that establishing great communication between business and their customers is key to their success and growth in their markets.

CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.

Telephony automaton software for the Windows 2000 & NT platforms.

Winner of Outsource Provider of the Year, Pandemic Tech Innovation of the Year, and finalist for CCW BPO of the Year and CCW Workforce Innovation of the Year, Omni Interactions is the fastest-growing BPO in the US ranking #341 on the Inc. 5000. Its winning strategy is comprised of a unique business model utilizing remote brand ambassadors and AI-powered cloud-based technology to provide on-demand, scalable, omnichannel customer experience at a 25%+ lower cost. Frost & Sullivan analyst, Micha

Smart Knowledge revolutionizes knowledge management with its approach based on generative AI and semantic search, ensuring that your agents have access to the right information at all times. - Organize: Smart Knowledge allows you to centralize, harmonize, and distribute your business knowledge to your collaborators with ease. - Retrieve: With the NLP search engine, AI advisor chatbot, and decision trees, your agents can instantly find the right information. - Update: Your contents are kept up-t

Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer

Jabra Engage AI is AI-powered call centre software that helps teams deliver better customer conversations, every time. It goes beyond speech-to-text by analysing the tone of both agent and customer in real time, giving instant feedback so agents can stay empathetic and in control. Automatic call summaries cut admin, freeing agents to focus on the conversation. Supervisors get a clear post-call dashboard to coach faster and more effectively — no more random sampling or guesswork. The result: happ

Ekua builds and runs WhatsApp-native, Spanish-first AI agents for Latin American enterprises, grounded in your systems and enterprise-secure. Agents-as-a-service, starting with collections.

WiseAudio is an AI-powered call quality assurance platform that automatically analyzes 100% of business's phone calls against business' own quality standards. Instead of manually reviewing a small sample of recordings, teams get full coverage, consistent scoring, and actionable insights into conversation trends. WiseAudio transcribes calls and uses large language models to evaluate them, with time-stamped references so businesses can verify exactly how each assessment was made. It integrates dir

FreeCallMe is a browser-based VoIP calling platform that lets you call real phone numbers in over 200 countries, no app or download needed. The free tier is generous enough to just start calling right away, no strings attached. It runs on solid infrastructure so calls connect reliably and your caller ID actually shows up trusted, not flagged as spam.

ModernLoop is a comprehensive Hiring Experience Platform designed to automate and streamline interview scheduling, enhancing the efficiency of recruiting teams and improving the candidate experience. By integrating seamlessly with existing tools, ModernLoop reduces manual tasks, allowing recruiters to focus on engaging top talent. Key Features and Functionality: - Automated Interview Scheduling: Synchronizes calendars, assesses workloads and availability, and selects the ideal interviewer for

DocuGen is a document generation app for monday.com: invoices, receipts, quotations, etc. DocuGen can be added as a view on any monday.com board, and generates documents using data from the board. Data can be filtered by group, status, owner, or any other field. Documents can be generated from scratch or using pre-defined templates.

Google Cloud Source Repositories provides Git version control to support collaborative development of any application or service, including those that run on Google App Engine and Google Compute Engine.

Mlytics merged multiple CDN providers into one single comprehensive platform that uses RUM-based A.I. to perform load balancing autonomously for website content with enhanced security features.

Harte Hanks is a marketing services firm that specializing in insight-driven, multichannel marketing solutions, connecting clients with their customers.

emSigner is a leading eSignature and workflow automation platform, trusted by 1,000+ businesses globally. It offers flexible signing options, seamless integration with major applications, and boosts efficiency with a focus on security and regulatory compliance. Designed for SMEs to large enterprises, it enables faster, cost-effective, and legally valid document processing.