Smart Tribune
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Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. - Make every customer interaction count: Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation and also know when it’s the right time to move the conversation over to a living, breathing customer service agent. - A lot smarter than the average chatbot: Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner. - A chatbot that’s endlessly customizable: Smart Bot is built on industry-leading Tock technology, an advanced open-source conversational platform, to provide a more transparent and secure customer service experience that can be built to spec based on a brand’s specific customer service needs. - Backed by experts, built for success: While our next-gen chatbot can help you automate simple customer actions, like tracking packages or updating subscriptions, what sets Smart Bot apart is our team of experts dedicated to making it an ROI-positive customer service solution for you from day one.
Smart Knowledge revolutionizes knowledge management with its approach based on generative AI and semantic search, ensuring that your agents have access to the right information at all times. - Organize: Smart Knowledge allows you to centralize, harmonize, and distribute your business knowledge to your collaborators with ease. - Retrieve: With the NLP search engine, AI advisor chatbot, and decision trees, your agents can instantly find the right information. - Update: Your contents are kept up-to-date thanks to obsolescence alerts and agent feedback. Smart AI speeds up revision by generating content based on your documents. - Train: Speed up the training of your agents with guided procedures and practical sheets to ensure effective skill development.
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About
What is Smart Tribune?
Smart Tribune is a company that specializes in customer self-service solutions designed to enhance the customer support experience. Founded in 2011, it offers a comprehensive suite of tools including knowledge bases, chatbots, and dynamic FAQs that empower businesses to provide instant, round-the-clock assistance to their customers. These solutions aim to streamline customer service operations, reduce response times, and improve overall customer satisfaction. Smart Tribune's platform is used by companies in various industries to effectively handle customer inquiries, improve engagement, and drive operational efficiency. The company is headquartered in France, and more information can be found on their website at https://en.smart-tribune.com.
