Products

Ginesys Retail ERP stands out as a unique and highly specialized system designed to cater comprehensively to the needs of the entire retail value chain. Its exceptional flexibility, modularity, and scalability enable it to seamlessly adjust to the ever-changing landscape of the retail industry, making it exceptionally responsive to shifts in market dynamics. This adaptability not only enhances operational efficiency but also results in the swiftest time to return on investment (ROI) and the most

VR Voice GmbH is a Managed Service Provider specializing in cloud-based contact center solutions. Despite being a relatively young company, it boasts a team of highly qualified professionals with extensive experience in the communications sector. VR Voice offers comprehensive services, including strategic consulting, project management, operational support, and the development of modern communication infrastructures. The company emphasizes clear processes and innovation-driven communication, lev

ringfusion is a Business Ucaas Service Provider based in San Francisco, CA.

InvenIT Prestacoes de Servicos LTDA is a Brazilian company specializing in digital solutions aimed at enhancing customer and employee experiences. Leveraging robust cloud-based software platforms, InvenIT offers flexible and scalable services to businesses of all sizes, facilitating their digital transformation journeys. Key Features and Functionality: - InvenIT Corporate: Unified corporate communication platform. - Genesys Cloud CX: A leading customer experience and engagement management pla

Accenture is a global professional services company providing consulting and implementation services across strategy, technology, and operations. Accenture's practice spans management and strategy consulting, technology implementation and systems integration (including SAP, Microsoft, Salesforce, AWS, Google Cloud, Oracle, Workday, ServiceNow, and Adobe ecosystems), managed operations and business process services, data and AI consulting, cybersecurity, and cloud migration. Accenture Song focuse

CX Experts is a Montreal-based firm specializing in Genesys Cloud CX implementation, CCaaS migration, and AI-powered contact center automation. As a Genesys partner and integrator, we help Canadian enterprises modernize their contact centers through system integrations (Salesforce, Microsoft Teams, CRM), intelligent virtual agent deployments, and custom platform development. Our team brings 15-20 years of individual expertise across finance, insurance, transportation, logistics, telecom, and tec

Genesys, in partnership with Microsoft, offers integrated solutions that enhance customer and employee experiences by combining Genesys' AI-powered experience orchestration with Microsoft's robust cloud and productivity tools. This collaboration enables organizations to deliver personalized, seamless interactions across various channels, leveraging the strengths of both platforms. Key Features and Functionality: - AI-Powered Experience Orchestration: Utilize Genesys' AI capabilities to automat

PaaS for dynamic case management solutions.

Untangle and Visualize T-SQL Code & Automate Documentation with GenesisOne on Local, Network or Cloud / Azure Servers.

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

Welcome to Solution Mentors - Your Trusted Software Partner and a One-stop Shop for All Your Technology Needs! What you need to know: - 20+ Years of Expertise: An expert in business process automation, document management solutions development, software modernization, cloud migration, and technical support. - Personalized Expert Teams: Creating dedicated development teams and remote R&D centers for your unique needs and requirements. - Customer Experience Excellence: Specializing in the de

Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

Frontline Solutions B.V. specializes in delivering innovative and sustainable customer contact solutions that enhance customer satisfaction and operational efficiency while reducing costs. With over three decades of experience, the company offers a comprehensive suite of services, including routing, Customer Relationship Management , workforce management, and webcare. As a Genesys Gold Partner, Frontline Solutions provides both on-premise and cloud-based platforms, such as Genesys Cloud, to cate

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cult

Grupo Interastar S.A. de C.V. is a Mexican company specializing in digital transformation solutions, focusing on customer experience (CX and enterprise resource planning (ERP) systems. They offer cloud-based contact center services and business management tools designed to automate operations and enhance communication strategies. By integrating advanced technologies, Grupo Interastar empowers businesses to achieve complete operational visibility and efficiency. Key Features and Functionality: