

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

Virtuatell is a company specializing in innovative customer experience and feedback solutions. They leverage advanced technology to help businesses collect and analyze customer feedback in real-time, aiming to enhance engagement and satisfaction. Their offerings include tools for automated surveys, feedback management, and data analytics, enabling businesses to gain actionable insights and improve decision-making processes. With a focus on flexibility and usability, Virtuatell's solutions are designed to adapt to various industry needs, enhancing customer relationship strategies.