InvenIT Prestacoes de Servicos LTDA
InvenIT Prestacoes de Servicos LTDA is a Brazilian company specializing in digital solutions aimed at enhancing customer and employee experiences. Leveraging robust cloud-based software platforms, InvenIT offers flexible and scalable services to businesses of all sizes, facilitating their digital transformation journeys.
Key Features and Functionality:
- InvenIT Corporate: Unified corporate communication platform.
- Genesys Cloud CX: A leading customer experience and engagement management platform, recognized by Gartner and Frost & Sullivan. It enables communication across multiple channels with self-service options, bots, and personnel development, all within a single, fully cloud-based solution with a 99.99% SLA.
- Freshdesk: Customer support software offering intelligent helpdesk automation for faster issue resolution.
- Freshservice: A unified service management solution providing IT service management , contract management, project management, and asset management, all based in the cloud with powerful automation tools.
- InConnect: A communication solution between companies and clients, focusing on communication during merchandise delivery while maintaining anonymity and ensuring compliance with data protection regulations.
- InQuest: A satisfaction and Net Promoter Score survey platform integrated with Genesys Cloud CX, Freshdesk, and Freshservice, allowing feedback collection within the communication media used with clients.
Primary Value and Solutions Provided:
InvenIT's solutions empower businesses to deliver exceptional customer experiences by integrating advanced communication tools and automation into their operations. By offering cloud-based platforms, InvenIT ensures flexibility, scalability, and rapid deployment, enabling companies to adapt swiftly to market changes and customer demands. Their services address critical business needs such as unified communication, efficient customer support, comprehensive service management, and insightful customer feedback collection, all contributing to enhanced operational efficiency and customer satisfaction.
