---
title: Synaptum Reviews
meta_title: 'Synaptum Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Synaptum works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Synaptum Reviews
**Vendor:** Virtuatell  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)
## About Synaptum
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.






- [View Synaptum pricing details and edition comparison](https://www.g2.com/products/synaptum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-07+16%3A46%3A42+-0500&secure%5Bsession_id%5D=14efc469-c19e-4276-ae5a-1cb2d00101e8&secure%5Btoken%5D=19c7fc90a8825005361843d9778ccf9b05e88f3b6b97f799cd13c9a26ea4a678&format=llm_user)

## Synaptum Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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