# Synaptum Reviews
**Vendor:** Virtuatell  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)
## About Synaptum
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.






- [View Synaptum pricing details and edition comparison](https://www.g2.com/products/synaptum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+08%3A41%3A03+-0500&secure%5Bsession_id%5D=344cba63-1667-4ee7-8e11-7a436d11a7cb&secure%5Btoken%5D=9bce9ce0126880c96e389b71825b04c7ae8e6b32440bd3c70d5343af1dff8798&format=llm_user)

## Synaptum Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making