---
title: Synaptum Reviews
meta_title: 'Synaptum Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Synaptum works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Synaptum Reviews
**Vendor:** Virtuatell  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)
## About Synaptum
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.






- [View Synaptum pricing details and edition comparison](https://www.g2.com/products/synaptum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+23%3A17%3A37+-0500&secure%5Bsession_id%5D=bb054941-ff58-4063-a881-8d1ef5b615ac&secure%5Btoken%5D=6c2376c13462b0b15adc8d1abb9cee531e67d6f6c17bf9ae7ef1bcac0cb61002&format=llm_user)

## Synaptum Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making