Products

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel

The Genesys Cloud EX™ solution is designed to help companies support their workforce with technology that improves their overall experience. You’ll have access to more accurate forecasting and scheduling, which addresses your employees’ desires for better balance between work and life commitments. It also enables you to support remote, hybrid and office-based work.

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience.

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

The PureInsights Hosted SQL Database for PureCloud is ideal for customers who have internal Business Intelligence and Analytics (BI/A) teams who leverage industry standard reporting tools such as Tableau and PowerBI. Start building custom reports in as little as 24-48 hours from activation!

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

The PureInsights Configurable Dashboard and Call Detail Extractor Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in REAL TIME, alerts are color coded to quickly assess. The Dashboard is browser-based so it's accessible from anywhere, including moble.

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.

The Latitude by Genesys collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and managers with the tools to manage the debt collection and recovery process. Extending credit to consumers, debt collections, and collections and recovery on delinquent or charge-off accounts are all complex functions. And outdated solutions or those not designed for such complexities are les

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.

The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Cloud embedded inside Siebel so always visible and accessible whatever interaction is managed by the agent.

Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.