CONNECT SA OPCO (PTY) LTD

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Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cultures of innovation to help companies achieve their digital transformation goals. Key Features and Functionality: - Cloud Contact Center Solutions: Implementing platforms like Genesys Cloud, Genesys PureConnect, and Pivotal on Demand to provide scalable and efficient customer interaction channels. - Customer Experience Insights: Utilizing tools such as predictive engagement, voice of the customer analytics, and speech analytics to gain actionable insights into customer behavior and preferences. - Workforce Engagement: Offering workforce management, performance analytics, gamification, and quality management solutions to optimize employee performance and satisfaction. - Service Automation: Integrating AI-driven automation, WhatsApp for Business, and verified SMS to enhance digital sales and service capabilities. - Enterprise Communication Platforms: Providing Voice on Demand IPPBX and Pivotal Teams solutions to ensure seamless and reliable internal and external communications. Primary Value and Solutions: Connect SA addresses the complexities of digital transformation by offering comprehensive solutions that enhance customer engagement and streamline enterprise communications. Their services enable businesses to create agile, customer-centric operations, leading to improved productivity and measurable outcomes. By simplifying digital and cloud journeys, Connect SA helps organizations evolve their business models, transform customer interactions, and achieve a competitive edge in the market.