VR Voice GmbH is a Managed Service Provider specializing in cloud-based contact center solutions. Despite being a relatively young company, it boasts a team of highly qualified professionals with extensive experience in the communications sector. VR Voice offers comprehensive services, including strategic consulting, project management, operational support, and the development of modern communication infrastructures. The company emphasizes clear processes and innovation-driven communication, leveraging its agility and flexibility to meet daily challenges effectively. Since its inception, VR Voice has demonstrated continuous growth and currently employs over 15 dedicated staff members. The company maintains a strong focus on products from Genesys and Content Guru, continually enhancing its partnership status with these organizations.
Key Features and Functionality:
- Contact Center Solutions: Provides centralized access for all users, integrates artificial intelligence for enhanced operations, offers sustainable management through analytics, and delivers real-time insights via dashboards.
- VR Voice Products:
- VR Voice TeamsSync: Enables simultaneous use of Microsoft Teams and Genesys Cloud, ensuring consistent status updates and synchronized contacts across both platforms.
- VR Voice Recording: Allows ad-hoc voice recording deeply integrated into Genesys Cloud, with metadata tagging for efficient search and CRM integration.
- VR Voice Analytics: Offers comprehensive tools ranging from historical reports to dashboards and monitoring, all within a single application.
- Managed Services: Ensures clear responsibilities, continuous improvements, predictable costs, transparency in delivered services, and contracts tailored to client needs.
Primary Value and Solutions Provided:
VR Voice GmbH addresses the complexities of modern communication infrastructures by delivering tailored, innovative solutions that enhance productivity and efficiency. By integrating advanced technologies like AI and providing seamless synchronization between platforms such as Microsoft Teams and Genesys Cloud, VR Voice ensures that businesses can manage their contact centers effectively. Their managed services offer clients peace of mind with clear accountability, ongoing enhancements, and cost predictability. Ultimately, VR Voice empowers organizations to optimize their communication strategies, leading to improved customer engagement and operational success.
