Genesys PS Expert App
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Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.
Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud
DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions
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What is Genesys PS Expert App?
The Genesys PS Expert App is a specialized application available on the Genesys AppFoundry, designed to enhance and extend the capabilities of the Genesys customer experience platform. This app provides users with advanced tools and solutions to optimize contact center operations, improve customer interactions, and streamline workflow processes. It leverages the robust features of the Genesys ecosystem to deliver tailored functionality suitable for varied business needs.
