Products

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise embraces modern agile development practices delivering rapid turnaround, fast time to market and high quality solutions.

The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.

Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative simple solutions, common in large organizations and enterprises.

CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.

Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from any web-browser. You have your smartphone to hand, wherever you are, and thus always have access to your real-time data - on specially adapted screens with the appropriate control options.

feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

Connect Managed Services Limited is a London-based systems integrator and managed service provider specializing in Contact Centre and Unified Communications technologies. With over 30 years of experience, the company focuses on transforming call centers into omnichannel contact centers and traditional telephony into unified communications for national and multinational businesses worldwide. Their "Stabilise, Enhance, Transform" approach enables clients to achieve digital transformation goals smo

GeneCIS Clinical Platform is a fully integrated clinical information platform that enables clinicians and users access all required patient information from one single login using an active directory password. The platform provides additional functions supporting eReferral Management, eDischarge Production, ePrescription Printing , clinical handover documentation.

Next Generation CTI. Recognize and respond to your customers at the moment of interaction

Powernet was established in 1992 in the basement of President Bernie Stevens'​ Cincinnati home. A pioneer of value-oriented communications services as primarily a reseller of residential long distance to agents and affinity groups, Powernet has matured to become a full-service provider of integrated voice, data, wi-fi and managed service provider to commercial customers.

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

TACTAL is a patented, cloud-based communication solution developed by i-Comm Connect, designed to enhance customer engagement by enabling real-time, secure voice interactions directly through a business's digital platforms. By integrating a simple call button into websites, mobile apps, or digital marketing materials, TACTAL allows customers to connect instantly with live representatives without the need for downloads or plugins. This seamless integration not only improves the customer experienc

Indicate me provides a 360 view of customer service performance through user-friendly dashboard. With our all-in-one solution you can improve operational results and increase customer service quality.

Ipiphany gives you everything you need to effortlessly uncover, visualize and communicate previously undetectable customer insight

Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.

ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view.

With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.

Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.