# Feebak Reviews
**Vendor:** feebak  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Total Reviews:** 1
## About Feebak
feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.




## Feebak Reviews
  ### 1. Amazing APP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carolyn Stephany J. | consultor de negocios, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 10, 2021

**What do you like best about Feebak?**

The app interface is friendly and easy to work with; besides, you can use the app in calls and chat interactions, and at the report view, is very helpful to the final customer.

**What do you dislike about Feebak?**

As a suggestion, it would be amazing if maybe we can use feebak on IVR calls, I mean calls that don´t get to an agent.

**What problems is Feebak solving and how is that benefiting you?**

Now, our final customers can find out what went wrong on the attention of his agents, and can mean a plan of it, also can see by themselves if the grade given by the users is for something that happens on the call.

**Official Response from Abdul Muhaymin Arif:**

> Hi, 

Very much thanks for your detailed review. We are glad that you and your customers are enjoying the product and find it useful.

We have launched surveys for IVR calls without the agent recently based on your feedback. Try the feature and let us know how helpful was this feature for you.


## Feebak Discussions
  - [What is Feebak used for?](https://www.g2.com/discussions/feebak-what-is-feebak-used-for)
  - [What is Feebak used for?](https://www.g2.com/discussions/what-is-feebak-used-for)

- [View Feebak pricing details and edition comparison](https://www.g2.com/products/feebak/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A52%3A54+-0500&secure%5Bsession_id%5D=d730aa20-8a29-44a2-a8c9-789183cca59a&secure%5Btoken%5D=d51b71efa26a6740b87eee7d0255e9cba43df5d0ab24828cd47e5fc52b3153a7&format=llm_user)

## Feebak Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**System Management**
- Security
- System Monitoring

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