R-MAD LTD
- 2 profiles
- 3 categories
All Products & Services
With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.
R-MAD Limited, established in 2004, is a customer experience (CX company that integrates advanced CX software platforms, such as the Genesys CX Platform, with its world-class expertise. By leveraging technology, research, and service components, R-MAD helps businesses identify critical issues and trends early, respond swiftly, and transform every customer interaction into a competitive advantage. Key Features and Functionality: - Cloud Solutions: - Cloud Contact Center: Genesys Cloud offers a unified platform that consolidates multiple applications and systems, providing a single point of administration, a consistent routing engine across all channels, and a cohesive agent desktop. - Cloud ERP System: R-MAD ERP integrates enterprise resource planning with point-of-sale systems, synchronizing sales data, inventory management, and consumer information in real-time to streamline operations. - Software Development: - A dedicated team of certified architects collaborates with clients' IT and business teams to configure solutions tailored to existing infrastructures and business objectives. - G-Care Ticketing System: Designed for businesses of all sizes, this affordable system offers comprehensive customer support features and integrates seamlessly with Genesys Cloud CX for multi-channel support and customer surveys. - Solution Maintenance: - Provides 24/7 support, including re-engineering, refining, repairing, system performance check-ups, testing, and preventive maintenance. Primary Value and Solutions: R-MAD Limited empowers businesses to enhance their customer experience by offering integrated solutions that streamline operations, improve responsiveness, and provide actionable insights. By combining advanced technology with expert services, R-MAD enables organizations to address critical business challenges, optimize customer interactions, and gain a competitive edge in their respective markets.
R-MAD LTD Reviews
About
What is R-MAD LTD?
R-MAD LTD is a company that specializes in old school restoration and car customization services. They offer a wide range of services to enhance the performance and aesthetics of classic cars. Their team is adept at handling everything from minor repairs to full-scale restorations, ensuring meticulous attention to detail and high-quality craftsmanship.
