Connect Managed Services (UK) Limited

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Connect Managed Services Limited is a London-based systems integrator and managed service provider specializing in Contact Centre and Unified Communications technologies. With over 30 years of experience, the company focuses on transforming call centers into omnichannel contact centers and traditional telephony into unified communications for national and multinational businesses worldwide. Their "Stabilise, Enhance, Transform" approach enables clients to achieve digital transformation goals smoothly, cost-effectively, and comprehensively. Key Features and Functionality: - Contact Centre Solutions: Offers both on-premise and cloud-based contact center solutions, supporting various vendors and tools, and guiding clients through technology transitions. - Unified Communications: Provides support for unified communications solutions, including video calling integration, UC tools, and network optimization for video traffic. - Network Services: Delivers global network services, including SD-WAN, point-to-point links, and managed networks optimized for voice, covering over 100 countries. - Global SIP Services: Offers a global SIP service providing voice, video, and collaboration services with a single provider, offering outbound SIP in 120 countries and PSTN equivalent voice in 32 countries. - Intelligent SIP : Provides a Session Border Control service offering security, control, and network performance without hardware investment, globally accessible and connected to major public cloud providers. Primary Value and Solutions: Connect Managed Services addresses the complexities of modern business communications by offering vendor-agnostic, bespoke solutions tailored to each client's needs. Their expertise in integrating and managing contact center and unified communications technologies enables organizations to enhance customer experience, improve internal communications, and achieve seamless digital transformation. By leveraging their proprietary monitoring and automation tools, Connect ensures high availability and performance of business-critical communication systems, allowing clients to focus on their core operations while benefiting from optimized and secure communication infrastructures.