Products

Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be used in any Genesys environment. All. All inter-links and dependencies are automatically handled.

BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

InsightCX delivers Schedule, Performance, and Adherence reports to the right people at the right time throughout your organization. This allows managers to easily focus on their departments and responsibilities. InsightCX creates actionable solutions with drill downs into the data to identify the core issues.

DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting them to mitigate risk and optimise workforce productivity to ensure quality interactions.

Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can.

Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monitor SLAs of a task or the overall process, streamlining the organization

ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intelligent, proactive conversations achieve consistently better customer experience and contact rates across the entire customer journey.

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, APIs, Logs and Database Processes/Operations.

WeeBlok, the ultimate all-in-one web marketing platform that's going to revolutionize the way you do business online. Harness the power of a website builder, e-commerce platform, and complete marketing suite, all rolled into one, with workflow automation, AI-driven web content generation, and robust email marketing tools. But it doesn't stop there. Seamless third-party apps and payment integrations further simplify your online operations, making it a one-stop solution for your business needs.

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise embraces modern agile development practices delivering rapid turnaround, fast time to market and high quality solutions.

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

Audit Trail for Genesys helps track changes, activity and license usage within your Genesys platform.

Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from any web-browser. You have your smartphone to hand, wherever you are, and thus always have access to your real-time data - on specially adapted screens with the appropriate control options.

The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.

CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.

Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative simple solutions, common in large organizations and enterprises.

feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.