---
title: Be Aware 360 Reviews
meta_title: 'Be Aware 360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Be Aware 360 works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Be Aware 360 Reviews
**Vendor:** Be Aware 360®  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Be Aware 360
Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monitor SLAs of a task or the overall process, streamlining the organization






- [View Be Aware 360 pricing details and edition comparison](https://www.g2.com/products/be-aware-360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+23%3A56%3A52+-0500&secure%5Bsession_id%5D=a2a1083f-c8ca-47ba-9b77-d548b55f19c4&secure%5Btoken%5D=f431ddbeacbbdae3af45d7147569a4f589562fd3ea0eae9391e2066f08e1fd86&format=llm_user)

## Be Aware 360 Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Be Aware 360 Alternatives
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  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,459 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)