Products

Radical Human Intelligence™️ is a transformative AI platform revolutionizing customer engagement. With cutting-edge, patent-pending technology, it identifies and addresses key challenges, offering a shield against the impact of "cancel culture." The platform introduces the exclusive Cancel Culture Check-Up™️ and Brand Sensitivity Score™️, delivering actionable trend reports for strategic guidance. Radical Human Intelligence™️ empowers brands to redefine strategies intelligently and engage with a

The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly with existing customer service infrastructures, it enables businesses to deliver personalized, efficient, and secure self-service experiences without the need for extensive IT resources. Key Features and Functionality: - Conversational AI: Facilitates natural, menu-free interactions, allowing custom

Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine learning capabilities to extract critical business insights from every customer conversation Monitor 100% of customer conversations, flag & reduce any Compliance & Risk Vulnerabilities real time

SpeechLog Retail by Globitel is an advanced solution designed to enhance the quality of customer interactions in retail environments. By integrating audio and video recording capabilities with AI-powered facial and vocal recognition technologies, it enables businesses to monitor and evaluate sales representatives' engagements with customers effectively. This comprehensive approach ensures that both verbal and non-verbal aspects of customer service are assessed, leading to improved service qualit

Knowledge-base software for the contact centre

Make Your Contact Center a Satisfying and Secure Experience for Customers. Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

Premier CX is an award-winning creative customer touch point agency that reduces costs and increases customer contact opportunities for brands and businesses across every sector.

RTVIEW 360-degree APM PLATFORM is an application performance management software that provides real-time, single-pane-of-glass visibility into numerous and varied business applications including custom applications, as well as drill down to the software component level to determine the root cause of issues affecting the performance.

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

OneXtel is a leading CPaaS (Communication Platform as a Service) provider that offers seamless, end-to-end communication solutions. Our product offering includes channels like SMS, Voice, WhatsApp, Intelligent Chatbot, RCS, IVR and Email services tailored for businesses of all sizes. We take pride in empowering over 600+ enterprises, including esteemed clients like BHEL, Kissht, Rupeek, Capillary, KESCO, Magicpin and many more, to enhance their communication strategies and drive business growth

Compass by Chordia is a conversation intelligence solution that helps customer-facing teams evaluate and act on evidence from customer conversations at full scale. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, HubSpot, Nextiva, NiCE, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. It analyzes 100% of customer interactions across more than 80 languages, evaluating human and AI agents against the same criteria. Built fo

Jarabot is an AI-first omnichannel contact center that automates customer support and actively drives revenue. Using native Voicebots, Mailbots, and Chatbots, it resolves up to 75% of routine inquiries instantly and recovers abandoned carts across 90+ languages.

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

CC Capital Group was built out of the necessity to find a solution for all of the following: -Call centers that over charge -Outsourced sales companies that talk a big game and deliver nothing -Difficulty in finding the right person through job post -High turnover -Cubicles -W2s -1099s -Work comp insurance cost -Performance based pay that delivers bad results -And most importantly a sense of entitlement by in-house workers with attendance problems. 8 ½ years later we serve over 100 clients in

Technosys IT Management has been helping the companies to deliver the best call center services. Being it's our core competency, we made “Our Quality” like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best customer service all the time. TECHNOSYS IT MANAGEMENT, one of the main customer service outsourcing organizations, realizes that it is so important to develop and keep up positive associations with your customers. Whether

Maxicus derives its name from its goal of Maximizing Customer Experience. We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Back Office Operations vertical.

Lower Your Costs, Pay As You Grow Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.

Our BPO and call center services are designed with a singular focus: to help your business achieve its goals, exceed customer expectations, and maximize efficiency. We firmly believe that true synergy emerges when we collaborate seamlessly with our clients, working as an extension of your team and tailoring our solutions to meet your unique needs.