Products

Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monitor SLAs of a task or the overall process, streamlining the organization

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

The Smart Connector for SAP Customer Experience automates and delivers phone calls, emails and chats to agents in a comprehensive UI, boosting agent productivity, enriching CRM data with CTI KPIs & collects it all in one place, designed and built to solve real customer needs

Our vision at Datagamz is to help contact centres see data, understand performance and drive employee engagement Automating rewards with the capability to acknowledge awesomeness, keeping both onsite and WFH agents engaged, focussed, and motivated. We are not another data visualization or Gamification app. We are a performance management platform that uses data science to combine data visuals, behavour science and Gamification.

Our competency management software – Lexonis Essentials – helps you view, manage and share job and competency data from one secure online location.

Notifyer is a mobile application powered by Slidy backend services to enable users to subscribe to notification rules and metrics they are interested in monitoring. Notifyer brings some truly unique notification management and actions to mobile users that want to get real time visibility over business as well as technical rules and metrics.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, chat, contact centre, IVR and other digital channels.

DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting them to mitigate risk and optimise workforce productivity to ensure quality interactions.

Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can.

CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a successful contact centre is not just about maximizing the technology to the fullest, but it is also about getting the best out of your human resources and increasing their productivity.

BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

iProov offers consented, effortless and secure face biometric authentication. Patented AI deep learning technology assures that a user is genuinely present when remotely authenticating on any device with a user facing camera. The solution is compliant with international standards such as ISO 30107-3 tested by the UK National Physical Laboratory and ISO 27001:2013. iProov Face Verifier can be used for passwordless, multi factor or step-up authentication.

Verbio voice biometrics solution solves the problems of Identity theft over telephony customer care conversation and save companies millions of dollars.

IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive, negative or neutral automatically. It can also determine possible sale opportunities by steering comments that contain questions.

Agents who use the Integration Dialer can easily combine the power of the Contact Center Compliance scrubbing engine into their PureCloud and PureConnect experience. Perform bulk list cleansing to stay compliant with TCPA and DNC laws and regulations. Leverage our integration with Priority Dialing (Just-In-Time) to identify cell phones, land lines, reassigned numbers, and remove serial litigants from your data in real-time. Simplify state holiday and calling time restrictions with up to the minu

Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled.

Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go'. The whole process of downloading software, updating the Genesys configuration is carried automatically.