Discussões de Help Desk Software

I'd appreciate it if one could let me know its most crucial feature in Intercom and how one uses it.

Como criar um portal de usuário onde os usuários podem enviar um ticket?

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

1. How to create a rule or macro where it will fill in the ticket when customer send in an email for technical support? 2. How to specify the specific particulars for the customer? and 3. If the customer’s email do not match the information, how to auto prompt customer if there are missing or... Leia mais

Is there a way to see what my users have been up to in Intercom?

Like from the location I am using Intercom, the time will be shown, which will help to keep a track of assisting the client on Intercom

the fresh desk uses a large amount of the internet package, and it's not the best thing for companies, especially for a startup company like mine, as it prevents us from doing our job in a faster way so we can maintain our time management skills which help us keep a good and high profile and... Leia mais

I would love to rely on it more but it's too buggy

Para mim, é crucial ter a integração com plataformas como SendGrid e Apollo.io.

Eu adoraria poder recuperar e-mails caso eles contenham erros.

Esta é uma imagem do painel esquerdo do meu Gmail - https://i.imgur.com/5B88ko6.png - Eu gosto de arrastar e-mails da lista para pastas, é rápido e fácil. Recentemente, os quadros do Gmelius e as Conversas Compartilhadas apareceram em uma seção... Leia mais

is there an option for a PC desktop app for Intercom?

What is your development process to make the intercom more reliable for all of its users?

What is one thing you suggest we use to get good customer interactions? So that we can improve our business.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

A widget on the side, use as in a chat.

how come its useful in using this?

Em uma escala de 1 a 10, quão bem ele classifica o conteúdo social e quais são as categorias de sentimento disponíveis?

How can I parameterize ticket printing?

It will be great to know the other ways to use the intercom for increasing the conversion rate

Tentei adicionar o Grammarly ao Front no passado sem sucesso.

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

Hi Team Please suggest if network devices moves to new IOS ,so it will lost our data in that particlaur periods.

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Canvs MRX is a consumer insights tool specifically designed to analyze open-ended, unstructured text (like the responses to these questions!) The goal is to eliminate the time you spend hand-coding and sorting through verbatims and empower you to spend more time making evidence-based decisions.

uma plataforma difícil de usar, acostuma-se, mas não é prática

I came across Coinskyex through a lady I met on Tinder.I later found out the lady was a fake profile created with the intent to scam.Iwas in a critical financial position.I invested $10K with them.I traded and made profit of $3K.At some point,I requested for withdrawal of $5K.They kept on... Leia mais

PCIcoin did not process my withdrawal request for more than 11 months (withdraw initiated in SEP2020). The amount is 100KUSD. I had tried to contact them many times but they did not reply to my emails or messages in the past 6 months.They are a scam company. I tried to explain to them that I... Leia mais

I would like to have a duplicate account to separate teams

Você pode usar o Gladly enviando e-mails, fazendo chamadas e usando chat ao vivo para responder a todas as perguntas e entrar em contato com alguém. O Gladly oferece fácil acesso para resolver a questão. A empresa será capaz de manter sua integridade e conseguiu continuar no campo. Ao mesmo... Leia mais

Dears, How to put an email in High Priority automatically without do it manually?