Discussões de Help Desk Software

We have had a Certificate from a Certificate Authority for more that 6 months now, but we are still struggling to configure it on the system due to the complexity of going about it. What is the simplest way for doing so.

My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... Leia mais

Why is there low activity here?

Following our January 2023 webinar, we promised releasing a public board where our best product advocates (You!) can vote on the features and functionalities that will serve you the most. Today, we present you our Product Roadmap 2023 board: Leia mais

Learning a new language can be a challenging task, but with dedication, practice, and the right strategies, it is possible to learn German quickly. German is a widely spoken language, with over 130 million speakers worldwide, and it is the most widely spoken language in the European Union.... Leia mais

My working paye yone.

Where are the moderators?

O que está acontecendo no fórum?

O agente de helpdesk poderá atribuir o ticket de incidente ao engenheiro de suporte de campo, que poderá atualizar os casos diretamente (o agente leve não pode). O engenheiro de campo requer muito menos funções do que o agente de helpdesk, o investimento será muito alto com uma assinatura de... Leia mais

Se já temos conteúdo em uma página de FAQ em nosso site, mas em um idioma diferente, qual seria a melhor maneira de integrá-lo ao Zendesk Guide (centro de ajuda)? Existe alguma alternativa realmente eficaz para traduzir e adicionar cada artigo, um por um?

Às vezes estamos fora do escritório e precisamos de um sistema automatizado para responder em nosso nome, precisamos da opção de resposta automática para esses casos.

i.e. when getting an "internal errors - SASO has been contacted" page.

I would love for Front to allow users to search the trash folder.

When you your organization first started using it and there after?

How do I restore surveys

Como definir e-mails de reconhecimento ou saudações quando o usuário final abre tickets?

Maximum CPU time, total number of callouts

ITIL e como

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Not any.

We get spam chats and then the user rates the chat bad. It would be nice to delete these types of ratings as they skew our numbers and they are not a valid "bad" rating.

a better project overview, timeline, would be great for reporting purposes.

Há quanto tempo você está na indústria? Eu gostaria de saber.

I've tried wati.io and I'm still trying to find a suitable WhatsApp API application to integrate with Hubspot, any suggestions?

Serian el complemento perfecto para una sola plataforma, tener que contratar dos servicios aparte, y ademas sunshine para poder utilizar la parte de mensajeria, hace que su flujo de trabajo capte menos empresas.

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Sugiro que a equipe trabalhe em relatórios gráficos para os tickets do Help Desk.

Se houvesse uma maneira de ver quantos tickets foram criados/fechados dentro de uma semana, dentro de um mês, e além disso permitindo uma visão mais detalhada sobre quais tickets eram emergentes, urgentes, normais ou de baixa prioridade

Sera posible tener opcion de saber si los agentes puedan ser ubicados por GPS?

I have been able to create a workflow that automatically closes tickets from non-company email addresses. I would prefer to silently close the tickets and that the sender not receive the notification that the ticket has been closed. It appears the user receives the Self Service Portal... Leia mais

Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.

While closing tickets need to close one by one instead of closing bulkly

Apptivo is a really funny app, and it's very useful

Atualmente, usamos o Aircall para ligar para nossos clientes, seria muito mais fácil poder ligar diretamente do HelpScout.

Sometimes we feel difficult to know that there is a new case to resolve which makes our Customer unsatisfactory with the response

No question

Gostaria de salvar os anexos. Eles são principalmente recibos que estou salvando.

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

Na maioria das vezes, temos que mesclar as conversas e acho que elas devem ser mescladas.