Webex Calling Features

Based on 358 Webex Calling reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 336 Webex Calling reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.

Based on 332 Webex Calling reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Enables users to share screens over the internet. This feature was mentioned in 329 Webex Calling reviews.

Based on 352 Webex Calling reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 339 Webex Calling reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

As reported in 321 Webex Calling reviews. Offers users the option to play music for contacts who are on hold.

Based on 317 Webex Calling reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

As reported in 316 Webex Calling reviews. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 313 Webex Calling reviews.

Allows users to download the tool along as an extension to their browser of choice. 310 reviewers of Webex Calling have provided feedback on this feature.

Based on 309 Webex Calling reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Transcribes voice messages to email. 134 reviewers of Webex Calling have provided feedback on this feature.

Based on 104 Webex Calling reviews. Transcribes voice messages and delivers them via text message.

Based on 142 Webex Calling reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.

Based on 142 Webex Calling reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Based on 140 Webex Calling reviews and verified by the G2 Product R&D team. Can host video conferences.

Based on 134 Webex Calling reviews. Records and transcribes voice and video conferences.

Based on 134 Webex Calling reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.

Based on 136 Webex Calling reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.

Is also able to serve as contact center software. 104 reviewers of Webex Calling have provided feedback on this feature.

As reported in 24 Webex Calling reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Based on 25 Webex Calling reviews. Allows users to access the software using mobile devices.

As reported in 24 Webex Calling reviews. Provides queue management in case of increase in case/call inflow.

As reported in 25 Webex Calling reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. 24 reviewers of Webex Calling have provided feedback on this feature.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 25 Webex Calling reviews.

Based on 25 Webex Calling reviews. Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes. 24 reviewers of Webex Calling have provided feedback on this feature.

Allows managers/supervisors to evaluate the performance of agents. 23 reviewers of Webex Calling have provided feedback on this feature.

Allows supervisors/managers to record and review telephone conversations of agents. 25 reviewers of Webex Calling have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 25 Webex Calling reviews.

Simulates human-like speech from text inputs. This feature was mentioned in 23 Webex Calling reviews.

Supports incoming calls, call forwarding, transferring and conferencing. This feature was mentioned in 25 Webex Calling reviews.

Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. This feature was mentioned in 25 Webex Calling reviews.

As reported in 25 Webex Calling reviews. Scales to add additional phone capacity in order to accommodate growth in an organization.

Integrates with business tools such as CRMs, APIs, browsers, business music and more. This feature was mentioned in 24 Webex Calling reviews.

Able to connect with employee's mobile devices for further ease of access. 25 reviewers of Webex Calling have provided feedback on this feature.

Accessible from any location with wifi connection via cloud infrastructure. 24 reviewers of Webex Calling have provided feedback on this feature.

Ensures security of voice communications with encryption for calls. 24 reviewers of Webex Calling have provided feedback on this feature.

Provides call analytics based on data such as call volumes, durations, and other metrics. 24 reviewers of Webex Calling have provided feedback on this feature.

As reported in 25 Webex Calling reviews. Provides virtual technical support for business communication services for improving phone performance.

Offers an automated attendant to field calls when employees are unavailable. This feature was mentioned in 25 Webex Calling reviews.

Contains PBX & VoIP softphone that can be used within the VoIP business system. 45 reviewers of Webex Calling have provided feedback on this feature.

As reported in 46 Webex Calling reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. 46 reviewers of Webex Calling have provided feedback on this feature.

Enables integrations with communication and CRM platforms. 48 reviewers of Webex Calling have provided feedback on this feature.

Provides compatibility with both hosted and virtual PBX solutions. 45 reviewers of Webex Calling have provided feedback on this feature.

Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 45 Webex Calling reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Based on 40 Webex Calling reviews. Capability to perform complex tasks without constant human input

Based on 41 Webex Calling reviews. Works across multiple software systems or databases

As reported in 41 Webex Calling reviews. Improves performance based on feedback and experience

Based on 41 Webex Calling reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation