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At a Glance
Market Segments
Mid-Market (56.2% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Free 10 Users
$0 user/mo
3CX
Star Rating
(515)4.4 out of 5
Market Segments
Mid-Market (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CX excels in Call Management with a score of 9.5, highlighting its robust features for tracking and managing calls effectively, while Webex Calling, with a score of 7.9, is seen as less comprehensive in this area.
- Reviewers mention that 3CX's IVR capabilities are top-notch, scoring 9.3, which allows for highly customizable automated responses, whereas Webex Calling's IVR features, scoring 8.3, are perceived as more basic and less flexible.
- G2 users indicate that 3CX's Queue Management is particularly strong, scoring 9.2, with features that allow for efficient handling of incoming calls, while Webex Calling's score of 8.5 suggests it may not offer the same level of detail and control.
- Users on G2 highlight that 3CX provides superior Mobile Access with a score of 9.0, making it easier for users to manage calls on the go, compared to Webex Calling's score of 8.7, which is seen as slightly less user-friendly for mobile users.
- Reviewers mention that 3CX's Security and Compliance features score 8.4, which is considered adequate, but Webex Calling shines with a score of 9.3, indicating a stronger emphasis on security protocols and compliance measures.
- Users say that 3CX's Video Conferencing capabilities, scoring 8.5, are functional but not as advanced as Webex Calling's, which scores 9.4, showcasing superior video quality and features that enhance the conferencing experience.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
3CX
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
9.0
342
9.2
483
Ease of Use
9.0
349
9.2
485
Ease of Setup
8.8
230
8.8
194
Ease of Admin
9.0
219
8.6
90
Quality of Support
8.0
311
8.9
454
Has the product been a good partner in doing business?
8.7
208
8.8
90
Product Direction (% positive)
8.5
344
9.2
473
Features by Category
Channels
9.3
124
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
177
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.9
24
8.9
49
8.9
25
9.1
47
8.9
24
8.9
50
8.8
25
9.0
48
8.8
24
9.2
43
8.7
25
9.1
47
9.0
25
Generative AI
7.0
15
8.7
23
Workforce Management
9.2
49
8.8
24
8.7
48
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
9.1
50
8.9
25
8.6
49
9.1
25
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
9.3
25
8.9
22
9.3
25
9.7
22
9.3
25
8.3
22
8.8
24
9.6
22
9.3
25
9.8
22
9.2
24
Advanced Features - Cloud PBX
8.6
21
8.8
24
7.7
22
8.2
24
8.0
22
8.6
25
7.1
22
8.4
25
Platform Basics - VoIP Providers
9.4
20
8.7
45
9.6
20
8.8
46
8.5
20
8.6
46
9.1
20
8.5
47
9.2
20
8.7
45
9.3
20
8.7
45
Basic Communication
9.4
189
|
Verified
9.3
355
|
Verified
8.4
133
|
Verified
9.1
335
|
Verified
8.3
133
|
Verified
9.0
331
|
Verified
8.2
118
|
Verified
8.9
328
8.8
173
|
Verified
9.1
350
|
Verified
9.4
183
|
Verified
9.0
338
|
Verified
Agentic AI - VoIP Providers
6.5
10
8.3
40
8.0
9
8.6
41
7.2
9
8.5
40
7.2
9
8.5
41
Access
8.5
117
|
Verified
9.0
313
8.5
153
|
Verified
8.8
310
8.4
164
|
Verified
9.0
309
|
Verified
Advanced Features
8.5
171
|
Verified
8.7
321
9.0
161
|
Verified
8.9
317
Feature Not Available
9.0
316
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
Feature Not Available
9.2
133
|
Verified
9.7
24
|
Verified
9.3
135
|
Verified
9.1
23
|
Verified
9.3
103
Features
9.5
24
|
Verified
9.2
133
Feature Not Available
9.1
103
8.8
19
|
Verified
9.1
140
|
Verified
9.4
28
|
Verified
9.4
141
|
Verified
8.6
27
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
133
Categories
Categories
Shared Categories
3CX and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
Webex Calling has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Information Technology and Services
26.6%
Computer Software
6.1%
Consumer Services
6.0%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.0%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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