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# 3CX vs Webex Calling Comparison - What are their main differences?

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3CXWebex Calling[+ Add Product](#)

Reviews

**3CX** [

4.4/5(548)

](https://www.g2.com/products/3cx/reviews#reviews)

**Webex Calling** [

4.5/5(642)

](https://www.g2.com/products/webex-calling/reviews#reviews)

Pricing

**3CX**
Free Trial

**Free** 10 Users · 3CX SMB

**Webex Calling**
 **$0** user/mo · Basic Plan

**Pricing Insights**
from reviews

Time to Implement

**3CX**
1 monthFaster

Based on 53 responses

**Webex Calling**
3 months

Based on 7 responses

Return on Investment

**3CX**
11 months2 months sooner

Based on 48 responses

**Webex Calling**
13 months

Based on 7 responses

Perceived Cost

**3CX**
$$$$$

**Webex Calling**
$$$$$

Average Discount

**3CX**
9%

**Webex Calling**
23%14% more

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

 ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")

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Pros & Cons

**3CX**
[
Ease of Use (42)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews)[
Reliability (31)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews)[
Complex Processes (11)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews)[
Difficult Configuration (10)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews)

**Webex Calling**
[
Ease of Use (65)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1400793&qs=pros-and-cons#reviews)[
Reliability (48)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1403403&qs=pros-and-cons#reviews)[
Lack of Intuitiveness (18)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1400632&qs=pros-and-cons#reviews)[
Complex Processes (16)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1401369&qs=pros-and-cons#reviews)

Integrations

**3CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image")

1CRM

](https://www.g2.com/products/1crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1adedf3f49226f619b94a16dd159982e/ams-ams.jpeg "Product Avatar Image")

AMS

](https://www.g2.com/products/ams-ams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image")

Bitrix24

](https://www.g2.com/products/bitrix24/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c7fcdc233927c70579af08a6bc3a754/cargas-energy.jpg "Product Avatar Image")

Cargas Energy

](https://www.g2.com/products/cargas-energy/reviews)[
View all
](https://www.g2.com/products/3cx/integrations)

**Webex Calling**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[
View all
](https://www.g2.com/products/webex-calling/integrations)

Screenshots

**3CX**
 ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png)

**Webex Calling**
 ![Webex Calling screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331408/In-Call-_1_.png)

Ratings

Meets Requirements

**3CX**

8.9

8.9367

**Webex Calling**

9.2

9.2509

Ease of Use

**3CX**

9.0

9.0375

**Webex Calling**

9.1

9.1512

Ease of Setup

**3CX**

8.8

8.8255

**Webex Calling**

8.8

8.8224

Ease of Admin

**3CX**

9.0

9.0238

**Webex Calling**

8.7

8.796

Quality of Support

**3CX**

7.9

7.9334

**Webex Calling**

8.9

8.9481

Has the product been a good partner in doing business?

**3CX**

8.6

8.6228

**Webex Calling**

8.8

8.896

Product Direction (% positive)

**3CX**

8.4

8.4367

**Webex Calling**

9.1

9.1494

Features

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.7

54

8.8

30

Platform

Omnichannel

7.7

40

8.9(won by 1.2)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Access

8.9

48

9.0(won by 0.1)

23

Queue Management

9.1(won by 0.3)

46

8.8

20

Call Routing

8.8(won by 0.3)

49

8.5

22

Call Back

8.9(won by 0.1)

47

8.8

21

IVR

9.2(won by 0.5)

42

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

22

Automatic Call Distribution

9.1(won by 0.1)

46

9.0

21

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

6.8

14

8.6(won by 1.8)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

9.2(won by 0.5)

48

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

21

Performance Evaluation

8.7(won by 0.6)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

20

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

9.3(won by default)

7

Cross-system Integration

Not enough data

9.2(won by default)

6

Natural Language Interaction

Not enough data

9.0(won by default)

7

Proactive Assistance

Not enough data

8.6(won by default)

6

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

9.1(won by 0.3)

49

8.8

23

Reporting & Dashboards

8.5

48

9.0(won by 0.5)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

8.7

28

9.0

37

Basic Communication - Cloud PBX

Call Management

9.7(won by 0.5)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

27

Communication Management

8.9

21

9.3(won by 0.4)

25

Scalability

9.7(won by 0.4)

21

9.3

27

Integrations

8.4

23

8.8(won by 0.4)

26

Mobile Accessibility

9.6(won by 0.3)

23

9.3

28

Accessibility

9.8(won by 0.5)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.3

27

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

8.5

20

8.8(won by 0.3)

24

Analytics and Reporting

7.7

22

8.0(won by 0.3)

24

Support and Reliability

8.0

22

8.8(won by 0.8)

27

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated attendant

7.1

22

8.3(won by 1.2)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.5

281

8.7

426

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

9.4(won by 0.8)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

43

Call Management

9.6(won by 1.1)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

54

Network monitoring

8.4

19

8.7(won by 0.3)

42

Integrations

9.0(won by 0.3)

19

8.7

58

Virtual PBX

9.1(won by 0.5)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

41

SIP trunking services

9.3(won by 0.7)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

42

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.5(won by 0.2)

194

|

Verified

9.3

369

|

Verified

Video Calls

8.4

134

|

Verified

9.1(won by 0.7)

332

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Instant Messaging

8.3

133

|

Verified

9.0(won by 0.7)

330

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

8.2

118

|

Verified

8.9(won by 0.7)

327

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

8.8

175

|

Verified

9.1(won by 0.3)

350

|

Verified

Desk-to-Desk Calls

9.4(won by 0.4)

187

|

Verified

9.0

331

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

6.1

9

8.1(won by 2.0)

36

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Cross-system Integration

7.7

8

8.3(won by 0.6)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Adaptive Learning

6.9

8

8.3(won by 1.4)

36

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

6.9

8

8.3(won by 1.4)

36

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Access

Software Pairing

8.4

117

|

Verified

8.9(won by 0.5)

303

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

8.5

155

|

Verified

8.8(won by 0.3)

299

Individual Download

8.4

164

|

Verified

9.0(won by 0.6)

300

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Features

Hold Music

8.6(tied score)

174

|

Verified

8.6(tied score)

309

Automated Attendants

9.0(won by 0.2)

162

|

Verified

8.8

306

VOiP Number

Feature Not Available

9.0(won by default)

308

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.2

74

8.9

163

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

7.8(won by default)

9

Cross-system Integration

Not enough data

8.5(won by default)

9

Adaptive Learning

Not enough data

7.9(won by default)

8

Natural Language Interaction

Not enough data

8.3(won by default)

9

Third-Party Integrations

Not enough data

Not enough data

Extensions

Native VoIP

9.7(won by 0.4)

24

|

Verified

9.3

132

|

Verified

CCaaS Option

9.0

22

|

Verified

9.3(won by 0.3)

101

Tenancy Flexibility

Feature Not Available

9.2(won by default)

130

|

Verified

Features

Voicemail to Email

9.4(won by 0.2)

24

|

Verified

9.2

132

File Sharing

8.7

18

|

Verified

9.0(won by 0.3)

141

|

Verified

Voice Conferencing

9.4(tied score)

28

|

Verified

9.4(tied score)

146

|

Verified

Video Conferencing

8.6

27

|

Verified

9.4(won by 0.8)

143

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Voicemail to SMS

Feature Not Available

9.1(won by default)

102

Conference Transcripts

Feature Not Available

9.0(won by default)

134

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.2

303

Not enough data

Channels

Voice

9.4(won by default)

142

|

Verified

Not enough data

Live Chat

8.6(won by default)

94

|

Verified

Not enough data

Mobile SMS

7.3(won by default)

71

Not enough data

Social

Feature Not Available

Not enough data

Email

Feature Not Available

Not enough data

Generative AI

AI Text-to-Speech

6.9(won by default)

23

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.9(won by default)

181

|

Verified

Not enough data

Session Queuing

8.9(won by default)

185

|

Verified

Not enough data

Concurrent Calling

8.9(won by default)

184

|

Verified

Not enough data

Auto Dialer

8.2(won by default)

93

Not enough data

IVR

9.1(won by default)

117

Not enough data

Inbound Screen Pop

8.8(won by default)

98

Not enough data

Persistent Data

8.4(won by default)

95

|

Verified

Not enough data

Speech Analytics

Feature Not Available

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

6.3(won by default)

13

Not enough data

Cross-system Integration

7.0(won by default)

18

Not enough data

Natural Language Interaction

6.9(won by default)

12

Not enough data

Proactive Assistance

6.9(won by default)

12

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

149

|

Verified

Not enough data

Administrator Access

9.0(won by default)

179

|

Verified

Not enough data

Reporting & Dashboards

8.4(won by default)

185

|

Verified

Not enough data

Session Recording

9.0(won by default)

114

Not enough data

Agent Scheduling and Assignment

8.3(won by default)

103

|

Verified

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

9.0

145

Not enough data

Collaboration Tools

Screen Sharing

8.8(won by default)

68

|

Verified

Not enough data

Presentations

9.1(won by default)

37

|

Verified

Not enough data

Whiteboarding

9.0(won by default)

33

Not enough data

Real-Time Chat

9.2(won by default)

39

|

Verified

Not enough data

Hand Raising

8.5(won by default)

34

|

Verified

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.4(won by default)

71

|

Verified

Not enough data

Video Call Recording

9.1(won by default)

67

|

Verified

Not enough data

Participant Permissions

9.2(won by default)

69

|

Verified

Not enough data

One-Click Join

8.9(won by default)

41

|

Verified

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

9.0(won by default)

83

|

Verified

Not enough data

Browser Application

9.3(won by default)

46

|

Verified

Not enough data

Desktop Application

9.2(won by default)

44

|

Verified

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.5

57

Not enough data

Generative AI

AI Text Generation

6.3(won by default)

10

Not enough data

AI Text Summarization

7.2(won by default)

9

Not enough data

AI Text-to-Speech

7.4(won by default)

9

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by default)

37

Not enough data

Notifications

9.3(won by default)

38

Not enough data

In-App Messaging

9.3(won by default)

37

Not enough data

Targeted Emails

Feature Not Available

Not enough data

Co-Browsing

Feature Not Available

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.9(won by default)

43

Not enough data

Conversation Archiving

8.9(won by default)

37

Not enough data

Team Inbox 

8.9(won by default)

36

Not enough data

Customer Profiles

9.0(won by default)

34

Not enough data

Lead Development

Feature Not Available

Not enough data

Knowledge Base

Feature Not Available

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)

3CX

Small-Business(50 or fewer emp.)

36.2%

Mid-Market(51-1000 emp.)

55.0%

Enterprise(\> 1000 emp.)

8.8%

[![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")](https://www.g2.com/products/webex-calling/reviews)

Webex Calling

Small-Business(50 or fewer emp.)

30.2%

Mid-Market(51-1000 emp.)

40.7%

Enterprise(\> 1000 emp.)

29.1%

Small-Business

(50 or fewer emp.)

36.2%

30.2%

Mid-Market

(51-1000 emp.)

55.0%

40.7%

Enterprise

(\> 1000 emp.)

8.8%

29.1%

Reviewers' Industry

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)
3CX

Information Technology and Services

10.8%

Hospital & Health Care

5.4%

Education Management

5.2%

Telecommunications

4.9%

Construction

4.2%

Other

69.6%

[![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")](https://www.g2.com/products/webex-calling/reviews)
Webex Calling

Information Technology and Services

25.8%

Computer Software

5.9%

Consumer Services

5.4%

Telecommunications

5.4%

Marketing and Advertising

3.4%

Other

54.1%

FAQs

## 3CX vs Webex Calling FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between 3CX vs Webex Calling?

Webex Calling stands out for its higher Quality of Support score and more advanced feature set, while 3CX is recognized for its flexibility and ease of setup.

| [3CX](https://www.g2.com/products/3cx/reviews) | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) |
| --- | --- |
| 4.4/5 (547 reviews) | 4.5/5 (636 reviews) |
| Mid-Market | Mid-Market |
| 8.8 | 8.8 |
| 7.9 | 8.9 |
| Flexibility (23 all-time mentions) | Reliability (50 all-time mentions) |

### How do the pricing models of 3CX and Webex Calling compare?

Webex Calling is rated higher for value, with a stronger Price/Cost satisfaction score than 3CX.

- **3CX:** Reviewers highlight 3CX's competitive pricing and strong feature-to-price value, but some mention recent price increases and changes to licensing as drawbacks.
- **Webex Calling:** Reviewers note that Webex Calling's pricing per user/license is perceived as high, but satisfaction with the value received remains strong due to its robust feature set and reliability.
- **Switching reasons:** Several reviewers mention switching to 3CX for its cost savings and to Webex Calling for its unified communications and reduced infrastructure overhead.

### What are the best alternatives to 3CX and Webex Calling?

The top three alternatives to 3CX and Webex Calling are RingEX, Nextiva, and Genesys Cloud CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Competitive pricing, strong feature-to-price value | Flexibility |
| [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5 (636 reviews) | Mid-Market | Perceived as high per user, but strong value for reliability and features | Reliability |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | — | — |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |

### Which Contact Center features should I prioritize when comparing 3CX and Webex Calling?

Buyers comparing 3CX and Webex Calling should prioritize integrations, AI and analytics features, mobile capabilities, and unified communications.

- **Integrations:** 3CX (20 all-time mentions), Webex Calling (30 all-time mentions)
- **AI and analytics features:** Webex Calling offers conference transcripts and AI-powered voicemail to SMS, which are not present in 3CX.
- **Mobile capabilities:** Both products are frequently cited for mobile use, with 3CX (13 all-time mentions for accessibility) and Webex Calling (18 all-time mentions for accessibility).
- **Unified communications:** 3CX (17 all-time mentions for easy communication), Webex Calling (29 all-time mentions for easy communication)

### What are the pros and cons of 3CX vs Webex Calling?

Webex Calling's headline strength is reliability, while 3CX is most recognized for flexibility.

- **3CX strengths:** Flexibility (23 all-time mentions), ease of use (42), easy setup (21), integrations (20), affordability (12), unified communications (17).
- **3CX trade-offs:** Complex processes (11), limited support for some hardware, reporting and API limitations, and recent licensing changes.
- **Webex Calling strengths:** Reliability (50 all-time mentions), call quality (41), integrations (30), unified communications (29), video conferencing (31), easy setup (22).
- **Webex Calling trade-offs:** Complex processes (18), lack of intuitiveness (18), perceived high pricing, and occasional admin complexity.

### Is 3CX or Webex Calling better for small businesses?

Nextiva is the leading small-business fit among the top alternatives, while both 3CX and Webex Calling primarily serve the mid-market segment.

- **3CX:** Largest reviewer segment is Mid-Market; reviewers highlight flexibility and cost savings, but small-business-specific sentiment is less prominent.
- **Webex Calling:** Largest reviewer segment is Mid-Market; reviewers note reliability and unified communications, but small-business focus is not dominant.

### Which Contact Center platform has better integrations?

Webex Calling is favored for integrations, with more reviewer-cited integration mentions and broader ecosystem support.

- **3CX:** Integrations are mentioned in 20 all-time reviews, with recent highlights for HubSpot and CRM tools.
- **Webex Calling:** Integrations are mentioned in 30 all-time reviews, with frequent mentions of Microsoft 365 and the broader Webex Suite.

### How do 3CX and Webex Calling compare on customer support?

Webex Calling leads on Quality of Support with a 1.0-point advantage over 3CX (8.9 vs 7.9).

- **3CX:** Reviewers describe support as helpful but note variability, with some citing slow response times and limited free support.
- **Webex Calling:** Reviewers consistently praise support responsiveness and effectiveness, with many citing quick resolutions and knowledgeable staff.

### Which is easier to implement, 3CX or Webex Calling?

3CX and Webex Calling are rated equally on Ease of Setup, both scoring 8.8, indicating parity in implementation experience.

- **3CX:** Reviewers frequently cite easy and quick setup, especially for cloud deployments, but note that advanced configurations can be complex for non-technical users.
- **Webex Calling:** Reviewers highlight straightforward initial setup and onboarding, with some mentioning that advanced admin features introduce a learning curve.

### Which product has better Mobile?

Mobile is a core strength for both 3CX and Webex Calling, with frequent reviewer mentions and strong accessibility scores.

- **3CX:** Accessibility (13 all-time mentions), mobile app support cited in recent reviews, and unified communications across devices.
- **Webex Calling:** Accessibility (18 all-time mentions), praised for mobile flexibility and the ability to use the same business number across devices.

Alternatives

**3CX Alternatives**

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Yeastar P-Series PBX System](https://images.g2crowd.com/uploads/product/hd_favicon/0a4b14d5df84aff266589fef1476a670/yeastar-p-series-pbx-system.svg "Yeastar P-Series PBX System")

[
Yeastar P-Series PBX System
](/products/yeastar-p-series-pbx-system/reviews)

**Webex Calling Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

 ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace")

[
Zoom Workplace
](/products/zoom-workplace/reviews)