Compare 3CX and Webex Calling 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Free 10 Users
$0 user/mo
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(619)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in its user-friendly interface, making it easy for users to navigate and manage calls. Many users appreciate the ability to connect their personal phones as extensions, which keeps them linked to the main office line seamlessly.
- Users say that Webex Calling stands out for its reliability, with fewer issues like call drops or latency compared to other platforms. This reliability is particularly noted in environments where seamless communication is crucial, such as during virtual meetings.
- According to verified reviews, both platforms offer a similar ease of setup experience, but Webex Calling is often highlighted for its quick implementation. Users find it easy to connect from various devices, whether it’s a phone or laptop, which enhances flexibility in remote work scenarios.
- Reviewers mention that while 3CX provides strong call-handling features and flexibility, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. This can be a hurdle for users who require tailored solutions.
- G2 reviewers highlight that Webex Calling integrates well within the Cisco ecosystem, making it a preferred choice for organizations already using Cisco products. This integration helps streamline communications across different platforms, which is a significant advantage for larger teams.
- Users express that 3CX offers excellent call management capabilities, with features like call routing and IVR that are well-received. However, Webex Calling matches this with its robust communication management tools, making both platforms competitive in this area.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
3CX
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.9
359
9.2
491
Ease of Use
9.0
366
9.1
493
Ease of Setup
8.8
246
8.8
204
Ease of Admin
9.0
229
8.7
92
Quality of Support
7.9
327
8.9
462
Has the product been a good partner in doing business?
8.6
218
8.8
92
Product Direction (% positive)
8.4
361
9.2
481
Features by Category
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.9
24
8.9
49
8.9
26
9.1
47
8.9
24
8.9
50
8.8
25
9.0
48
8.8
24
9.2
43
8.7
25
9.1
47
9.0
25
Generative AI
7.0
15
8.7
23
Workforce Management
9.2
49
8.8
24
8.7
48
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
9.1
50
8.9
25
8.6
49
9.1
25
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
9.4
26
8.9
22
9.3
25
9.7
22
9.4
26
8.4
23
8.8
26
9.7
24
9.3
28
9.8
24
9.4
26
Advanced Features - Cloud PBX
8.6
21
8.8
23
7.7
22
8.0
24
8.0
23
8.8
27
7.1
22
8.3
25
Platform Basics - VoIP Providers
9.4
20
8.6
45
9.6
20
8.6
47
8.5
20
8.7
45
9.1
20
8.5
50
9.2
20
8.6
44
9.3
20
8.6
44
Basic Communication
9.5
192
|
Verified
9.3
359
|
Verified
8.4
133
|
Verified
9.1
335
|
Verified
8.3
133
|
Verified
9.0
331
|
Verified
8.2
118
|
Verified
8.9
327
8.8
173
|
Verified
9.1
349
|
Verified
9.5
185
|
Verified
9.0
336
|
Verified
Agentic AI - VoIP Providers
6.5
10
8.2
39
8.0
9
8.6
40
7.2
9
8.5
40
7.2
9
8.4
40
Access
8.5
118
|
Verified
9.0
310
8.5
155
|
Verified
8.8
306
8.4
165
|
Verified
9.0
306
|
Verified
Advanced Features
8.5
172
|
Verified
8.6
318
9.0
162
|
Verified
8.8
314
Feature Not Available
9.0
314
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
Feature Not Available
9.2
131
|
Verified
9.7
24
|
Verified
9.3
133
|
Verified
9.1
23
|
Verified
9.3
101
Features
9.5
24
|
Verified
9.2
131
Feature Not Available
9.0
101
8.8
19
|
Verified
9.1
139
|
Verified
9.4
28
|
Verified
9.4
141
|
Verified
8.6
27
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
132
Categories
Categories
Shared Categories
3CX and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
Webex Calling has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
26.6%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.3%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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