--- title: Webex Calling Reviews meta\_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 635 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 635 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Webex Calling Reviews & Product Details Visit Website Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. * * * Product Website Webex Calling Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Webex Calling Community](https://www.g2.com/products/webex-calling/discuss) Solution Type All-in-One Overview by Mitchell Drysdale Show More ## Pricing Pricing provided by Webex Calling. ### Basic Plan $0 user/mo [ View More Pricing Information ](https://www.g2.com/products/webex-calling/pricing) ## Webex Calling Integrations (6) What do users say about integrations? Verified by Webex Calling [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webex Events & Webinars ](https://www.g2.com/products/webex-events-webinars/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webex Suite ](https://www.g2.com/products/cisco-webex-suite/reviews) Show More PA pratyush a. Small-Business (50 or fewer emp.) 8/3/2026 "Reliable Cloud-Based Communication Solution" 4/5 What do you like best about Webex Calling? I like Webex Calling's reliability and ease of use. The call quality has been consistently good, which is important for clear communication with customers and colleagues. The interface is simple, allowing new users to get comfortable quickly. I appreciate the flexibility to use the same business number across desktop, mobile, and compatible desk phones, making it convenient to switch between office and remote work without missing any calls. Additionally, having a cloud-based system keeps us connected across different locations, and integrating it with Microsoft 365 and the broader Webex suite ensures a cohesive workflow. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? I find the admin portal overwhelming when setting up advanced calling features. We experience occasional delays in applying configuration changes, which means I have to refresh or check settings again. Troubleshooting call routing issues is a bit tricky without more detailed diagnostic information. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? Webex Calling simplifies business communication by replacing our traditional phone system with a cloud-based solution. It connects our teams from anywhere, reduces the need for phone infrastructure, and provides a consistent calling experience for both internal and customer conversations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Soumi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soumi C.") SC Soumi C. Mortgage Underwriter Enterprise (\> 1000 emp.) 4/30/2026 "Webex Calling Makes Switching Between Calls Effortless" 4/5 What do you like best about Webex Calling? Multiple benefits i am getting while using webex call: \>\> i can dial anyone to call \>\> The special feature is i can jump to one call to another call easily \>\> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? 2 things i don't like - 1) We face some glitch and call drops some time. 2) Although we can take control to work on system in group call but we can't do it in personal video call. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? It resolved work from home problem to reach out someone. We have many teams we need help of other teams. So, in work from office we can directly go to another person in floor webex offers same type of access virtually and We are using multiple seasons for separate teams. If we need any other team support we are jumping to their season and if anyone need our help then they can jump to us. And somehow if we are unavailable then other person in our call can inform the person who is searching for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Isaiah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaiah C.") IC Isaiah C. Sales Representative Small-Business (50 or fewer emp.) 4/21/2026 "Easy to use, and even easier to integrate!" 4/5 What do you like best about Webex Calling? Webex Calling simplifies my business calling by keeping it in its own dedicated space on my device. Additionally, its AI features allow me to easily track call transcripts and quickly see what a call was about. The interface and app navigation are very smooth and easy to jump into with little training, and it integrates right into our other cloud platforms. If there is ever an issue, the support is very quick. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? With Webex Calling, calls can sometimes drop depending on the Wi‑Fi signal strength and your location. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? Webex Calling has made it easy for our team to integrate a single phone solution for everyone, removing the need to pay for multiple services for different team members. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/25/2026 "Efficient Cloud-Based Communication, Complex Setup" 3.5/5 What do you like best about Webex Calling? I like how Webex Calling can automate call routing and integrate smoothly with our back end and the API. It enables cloud-based communication for remote teams, helping them stay connected with the rest of the team. It also supports our ticketing process, centralizes communication in one place, and makes it easier to scale so we can reach more people without needing a strong network connection. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? The call routing configuration feels a bit complex, especially when I’m trying to set up automation. It often seems like I’m doing a lot of work just to automate something, to the point where I might as well handle it manually. I also wish it offered stronger developer APIs and clearer, more straightforward documentation. The initial setup wasn’t extremely difficult, but it wasn’t exactly easy either. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? I use Webex Calling to replace physical office phone equipment, since it provides a cloud-based solution that helps our team stay connected while working remotely. With a strong internet connection, it helps us avoid network-related call issues, integrates smoothly with our backend systems, and automates call routing so calls get directed to the right place without extra manual effort. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AG Asaad G. IT Solutions Engineer Mid-Market (51-1000 emp.) 6/3/2026 "Seamless Webex Calling Integration, But Setup Has a Learning Curve" 3.5/5 What do you like best about Webex Calling? The best thing about Webex Calling is its seamless integration with meetings and messaging, providing a unified communication experience that's easy to manage and use across devices. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? The main downside is that setup and administration can be more complex than some competing cloud phone systems, creating a learning curve for new users. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? Webex Calling centralizes business communications in one platform, making it easier to stay connected from anywhere. This improves productivity, simplifies collaboration, and reduces the complexity of managing multiple communication tools. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Arijit N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arijit N.") AN Arijit N. Senior Moderation Executive Small-Business (50 or fewer emp.) 8/7/2025 "Dependable Tool for Managing Multiple Meetings." 4/5 What do you like best about Webex Calling? What I like best about Webex Calling is its reliability and clear call quality. I attend 3–5 meetings daily, and it consistently provides a smooth experience with stable connections and easy-to-use features for joining and managing calls. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? Sometimes Webex Calling feels heavy on system resources, and the performance depends a lot on internet speed. The interface could also be more streamlined to make navigation quicker during busy workdays. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 10/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![JAVIER P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JAVIER P.") JP JAVIER P. Professor Associate Education Management Mid-Market (51-1000 emp.) 3/31/2026 "Stable, High-Performance Calls with Clear Voice and Easy Meeting Creation" 4/5 What do you like best about Webex Calling? Stability, performance, clear voice and easy creation meets Review collected by and hosted on G2.com. What do you dislike about Webex Calling? The UI needs improvement. The client apps are poor, and the web client still feels incomplete in terms of features. It’s also incompatible with other systems like Linux, and the interfaces are inconsistent, mixing older system elements with newer ones. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? Stability on calls, and easy assignments and meets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SM Steven M. Account Manager Marketing and Advertising Enterprise (\> 1000 emp.) 11/27/2025 "Reliable Calling with Room for App Improvement" 3.5/5 What do you like best about Webex Calling? I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? I use Webex Calling for a reliable and secure communication with clients, utilize call transfer, 3-way calling, and meeting escalation for seamless collaboration, and enjoy device versatility. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite SM Stefanie M. Communications Small-Business (50 or fewer emp.) 11/4/2025 "Empowers Remote Work, But Requires Strong Internet and Some Learning" 4/5 What do you like best about Webex Calling? What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? This platform has enabled me to maintain secure and consistently reliable communication with my clients, which has enhanced the quality of our interactions. Thanks to its unified cloud architecture, I am no longer tied to the office; I can now handle important calls and meetings from anywhere, enjoying full functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/2/2025 "Easy Communication Platform" 4/5 What do you like best about Webex Calling? What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use. Review collected by and hosted on G2.com. What do you dislike about Webex Calling? One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features. Review collected by and hosted on G2.com. What problems is Webex Calling solving and how is that benefiting you? The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Webex Calling? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Webex Calling ](https://www.g2.com/products/webex-calling/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Is Webex Calling a global solution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago What are the benefits of Cisco Cloud Calling? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) [ View all Discussions ](https://www.g2.com/products/webex-calling/discuss) ## Pricing Options Pricing provided by Webex Calling. ### Basic Plan $0 user/mo ### Call Plan $12 user/month ### Meet + Call Plan $20 user/month [ View More Pricing Information ](https://www.g2.com/products/webex-calling/pricing) Webex Calling Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d152f8dd6df397e3166d4cbbe01e5e1a/cisco-unified-communications-manager-callmanager.png "Product Avatar Image") Cisco 4.4/5(111) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-webex-calling) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/ringex-vs-webex-calling) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-webex-calling) ##### ##### Webex Calling Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features File Sharing Voice Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/webex-calling/features) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/webex-calling/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top platforms for employee career progression analytics](https://www.g2.com/discussions/top-platforms-for-employee-career-progression-analytics)[Which automotive marketing platforms are most trusted by group marketing managers based on user reviews?](https://www.g2.com/discussions/which-automotive-marketing-platforms-are-most-trusted-by-group-marketing-managers-based-on-user-reviews)[Which batch management solutions are best for pharma companies that need strict compliance and full audit trails?](https://www.g2.com/discussions/which-batch-management-solutions-are-best-for-pharma-companies-that-need-strict-compliance-and-full-audit-trails) [Which rebate management platforms are best for distributors that need detailed accrual tracking so rebates are correctly accrued before the vendor statement arrives?](https://www.g2.com/discussions/which-rebate-management-platforms-are-best-for-distributors-that-need-detailed-accrual-tracking-so-rebates-are-correctly-accrued-before-the-vendor-statement-arrives)[What are the highest rated digital wayfinding platforms for prospective students exploring campuses independently?](https://www.g2.com/discussions/what-are-the-highest-rated-digital-wayfinding-platforms-for-prospective-students-exploring-campuses-independently)[Pros and Cons Details](https://www.g2.com/products/webex-calling/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)