# RingEX vs Webex Calling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a comprehensive communication platform, allowing users to manage outgoing calls, video meetings, and internal communication all in one place. This integration is particularly appreciated by users who value convenience and efficiency, such as a physician who relies on it for privacy during calls outside the office.
- **Users say** that Webex Calling stands out for its ability to accommodate large groups, making it ideal for online classes or meetings with many participants. Reviewers highlight features like call summaries, which help keep track of discussions, especially for those who may join late or miss parts of a session.
- **According to verified reviews** , RingEX has received high marks for its customer support, with users noting the platform's tech support as a significant advantage. One long-time user mentioned, "Great tech support," indicating a strong relationship between the service and its customers.
- **Reviewers mention** that Webex Calling offers a smooth and quick setup process, which is particularly beneficial for users with varying skill levels. The ease of transitioning to the platform has been praised, with one user stating that it served as the core of their customer service channel, highlighting its feature-rich offerings.
- **G2 reviewers indicate** that while RingEX has a solid overall performance, it may not always meet specific workflow needs as seamlessly as Webex Calling. Users have pointed out some configuration challenges, suggesting that those with unique requirements might find Webex's flexibility more accommodating.
- **Users report** that both platforms offer strong mobile access, but Webex Calling edges out slightly with its user-friendly interface and features like AI summaries and transcriptions, which enhance the overall user experience during meetings. This is particularly beneficial for users who need to stay organized and informed.



| | RingEX | Webex Calling | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,356 | 636 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Mid-Market (41.2% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | $0 user/mo | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

---
## Ratings Comparison
| Rating | RingEX | Webex Calling | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1108 reviews) | 9.2 (507 reviews) | 
  | **Ease of Use** | 8.6 (1125 reviews) | 9.1 (509 reviews) | 
  | **Ease of Setup** | 8.2 (707 reviews) | 8.7 (219 reviews) | 
  | **Ease of Admin** | 8.3 (626 reviews) | 8.7 (93 reviews) | 
  | **Quality of Support** | 8.0 (1010 reviews) | 8.9 (479 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (615 reviews) | 8.8 (93 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1084 reviews) | 9.1 (494 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 182 |
| **Webex Calling** | N/A | N/A |

#### Documents

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 
| **Document Signature ** | 7.3 (148 reviews) | Not enough data | 
| **Storage** | 8.1 (156 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Fax Number** | 9.1 (172 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (169 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | 8.9 (164 reviews) | Not enough data | 
| **Alerts** | 9.1 (165 reviews) | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Webex Calling** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Branding** | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Event Analytics** | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.9/10 | 299 |
| **Webex Calling** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Screen Sharing** | 9.1 (253 reviews) | Not enough data | 
| **Presentations** | 9.1 (141 reviews) | Not enough data | 
| **Whiteboarding** | 8.6 (116 reviews) | Not enough data | 
| **Live Chat** | 8.9 (140 reviews) | Not enough data | 
| **Hand Raising** | 9.1 (122 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Scheduling** | 8.8 (243 reviews) | Not enough data | 
| **Recording** | 9.1 (235 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (223 reviews) | Not enough data | 
| **One-Click Join** | 9.0 (145 reviews) | Not enough data | 

#### Software Type

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Mobile** | 9.0 (244 reviews) | Not enough data | 
| **Browser Application** | 9.0 (143 reviews) | Not enough data | 
| **Desktop Application** | 9.2 (160 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | 
| **Decision Making** | 8.3 (12 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 254 |
| **Webex Calling** | 8.8/10 | 29 |

#### Platform

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Omnichannel** | Feature Not Available | 8.9 (22 reviews) | 
| **Mobile Access** | 9.0 (237 reviews) | 8.9 (23 reviews) | 
| **Queue Management** | 8.7 (222 reviews) | 8.8 (21 reviews) | 
| **Call Routing** | 9.1 (232 reviews) | 8.6 (22 reviews) | 
| **Call Back** | 8.7 (220 reviews) | 8.8 (22 reviews) | 
| **IVR** | 8.5 (213 reviews) | 8.7 (23 reviews) | 
| **Automatic Call Distribution** | 8.7 (218 reviews) | 9.0 (22 reviews) | 

#### Generative AI

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | 8.6 (20 reviews) | 

#### Workforce Management

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Call Monitoring** | 8.8 (221 reviews) | 8.7 (22 reviews) | 
| **Performance Evaluation** | 8.6 (214 reviews) | 8.1 (21 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | 9.3 (7 reviews) | 
| **Cross-system Integration** | 8.9 (22 reviews) | 9.2 (6 reviews) | 
| **Natural Language Interaction** | 9.1 (22 reviews) | 9.0 (7 reviews) | 
| **Proactive Assistance** | 8.9 (22 reviews) | 8.6 (6 reviews) | 

#### Administrative

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Call Recording** | 8.8 (224 reviews) | 8.8 (24 reviews) | 
| **Reporting & Dashboards** | 8.6 (222 reviews) | 9.1 (22 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 64 |
| **Webex Calling** | 9.0/10 | 38 |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Call Management** | 8.9 (59 reviews) | 9.2 (28 reviews) | 
| **Communication Management** | 8.9 (58 reviews) | 9.2 (26 reviews) | 
| **Scalability** | 9.1 (56 reviews) | 9.1 (28 reviews) | 
| **Integrations** | 8.3 (57 reviews) | 8.9 (27 reviews) | 
| **Mobile Accessibility** | 9.1 (58 reviews) | 9.3 (29 reviews) | 
| **Accessibility** | 8.8 (55 reviews) | 9.2 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Security and Compliance** | 8.7 (52 reviews) | 8.8 (26 reviews) | 
| **Analytics and Reporting** | 8.5 (55 reviews) | 7.9 (25 reviews) | 
| **Support and Reliability** | 8.6 (54 reviews) | 8.8 (27 reviews) | 
| **Automated attendant** | 8.9 (54 reviews) | 8.3 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.4/10 | 572 |
| **Webex Calling** | 8.7/10 | 420 |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (96 reviews) | 8.6 (44 reviews) | 
| **Call Management** | 8.7 (115 reviews) | 8.5 (53 reviews) | 
| **Network monitoring** | 8.4 (87 reviews) | 8.6 (43 reviews) | 
| **Integrations** | 8.1 (101 reviews) | 8.6 (58 reviews) | 
| **Virtual PBX** | 8.0 (82 reviews) | 8.6 (41 reviews) | 
| **SIP trunking services** | 8.1 (80 reviews) | 8.6 (42 reviews) | 

#### Basic Communication

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Phone Calls** | 9.1 (531 reviews) ✓ Verified | 9.3 (372 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (400 reviews) ✓ Verified | 9.1 (336 reviews) ✓ Verified | 
| **Instant Messaging** | 8.7 (434 reviews) ✓ Verified | 9.0 (333 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (361 reviews) ✓ Verified | 8.9 (331 reviews) | 
| **Conference Calls** | 8.5 (428 reviews) ✓ Verified | 9.1 (353 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (436 reviews) ✓ Verified | 9.0 (333 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (52 reviews) | 8.1 (36 reviews) | 
| **Cross-system Integration** | 8.1 (54 reviews) | 8.3 (40 reviews) | 
| **Adaptive Learning** | 8.0 (52 reviews) | 8.3 (37 reviews) | 
| **Proactive Assistance** | 8.0 (50 reviews) | 8.3 (36 reviews) | 

#### Access

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Software Pairing** | 8.2 (379 reviews) ✓ Verified | 8.9 (308 reviews) | 
| **Browser Extension** | 8.4 (393 reviews) ✓ Verified | 8.8 (302 reviews) | 
| **Individual Download** | 8.6 (426 reviews) | 9.0 (303 reviews) ✓ Verified | 

#### Advanced Features

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Hold Music** | 8.3 (445 reviews) | 8.6 (312 reviews) | 
| **Automated Attendants** | 8.4 (405 reviews) ✓ Verified | 8.8 (310 reviews) | 
| **VOiP Number** | 9.0 (470 reviews) ✓ Verified | 9.0 (312 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.5/10 | 71 |
| **Webex Calling** | 8.9/10 | 164 |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (10 reviews) | 

#### Extensions

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 9.2 (130 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (53 reviews) ✓ Verified | 9.3 (133 reviews) ✓ Verified | 
| **CCaaS Option** | 8.2 (18 reviews) | 9.3 (101 reviews) | 

#### Features

| Feature | RingEX | Webex Calling | 
|---|---|---|
| **Voicemail to Email** | 8.9 (58 reviews) ✓ Verified | 9.2 (133 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 9.1 (102 reviews) | 
| **File Sharing** | 8.6 (53 reviews) ✓ Verified | 9.0 (144 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.5 (52 reviews) ✓ Verified | 9.4 (147 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (53 reviews) ✓ Verified | 9.4 (144 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.2 (49 reviews) | 9.0 (133 reviews) | 

---
## Categories
**Shared Categories (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingEX (3):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)



---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Webex Calling | 
|---|---|---|
| **Small-Business** | 58.0% | 29.9% | 
| **Mid-Market** | 35.3% | 41.2% | 
| **Enterprise** | 6.7% | 28.9% | 

### By Industry

#### RingEX

- **Computer Software:** 9.5%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

#### Webex Calling

- **Information Technology and Services:** 25.8%
- **Computer Software:** 5.7%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Higher Education:** 2.8%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.7%

---
## Alternatives

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3554 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (922 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)

### Alternatives to Webex Calling

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3554 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (922 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-webex-calling)