--- title: Webex Calling Reviews meta\_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 635 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 635 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

# Webex Calling Reviews & Product Details

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Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

* * *

Product Website
Webex Calling
Seller
[Cisco](https://www.g2.com/sellers/cisco)
Discussions
[Webex Calling Community](https://www.g2.com/products/webex-calling/discuss)
Solution Type

All-in-One

Overview by
Mitchell Drysdale

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## Pricing

Pricing provided by Webex Calling.

### Basic Plan

$0

user/mo

[
View More Pricing Information
](https://www.g2.com/products/webex-calling/pricing)

## Webex Calling Integrations
(6)

What do users say about integrations?

Verified by Webex Calling

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

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Microsoft 365

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Webex Events & Webinars

](https://www.g2.com/products/webex-events-webinars/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Webex Suite

](https://www.g2.com/products/cisco-webex-suite/reviews)

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 ![Kieran P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kieran P.")
KP

Kieran P.

Lead Professional Services Engineer

Small-Business (50 or fewer emp.)

4/17/2026

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

4.5/5

What do you like best about Webex Calling?

I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling lets customers reach us, directs them to the correct department, and keeps calls secure with recordings and transcriptions. The setup was super quick, becoming the core of our customer service, and features like Call Recordings and AI Summaries provide effective call management. Being in a support environment, it also allows us to use this AI functions to add to tickets. Review collected by and hosted on G2.com.

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4/28/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

AD

Anson D.

Software QA

Mid-Market (51-1000 emp.)

4/21/2026

"Consistent, Dependable Calls with Webex Calling"

4.5/5

What do you like best about Webex Calling?

What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling solves the need for a reliable and centralized way to handle work calls without depending on traditional phone systems. It helps me stay connected with my team and clients from anywhere, making communication more flexible and efficient. This makes my daily work smoother and saves time Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Avijit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avijit S.")
AS

Avijit S.

Associate technical support

Information Technology and Services

Mid-Market (51-1000 emp.)

4/14/2026

"Clear, Reliable Call Quality for Smooth Team Communication"

5/5

What do you like best about Webex Calling?

I like that Webex Calling delivers clear call quality and stays reliable for my day-to-day work. It’s straightforward to use and helps me communicate smoothly with my team and clients, with very few issues, disruptions, or interruptions. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

One thing I don’t like about Webex Calling is that when the network is unstable, calls can sometimes lag or even drop. I also find the interface a bit confusing for new users, so there’s a learning curve before it starts to feel intuitive and becomes easy to navigate and use comfortably. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling helps bridge communication gaps by making it easy to place reliable calls from anywhere. It has reduced our reliance on traditional phones and improved how well the team stays connected. Overall, it’s made our work feel more flexible, and coordinating with others is clearly easier than it used to be. Review collected by and hosted on G2.com.

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4/17/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Ellie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie N.")
EN

Ellie N.

IT professional 

Mid-Market (51-1000 emp.)

1/27/2026

"Ideal for Large Online Classes, Easy Setup"

5/5

What do you like best about Webex Calling?

I like that Webex Calling allows a lot of people to join, which is perfect for my large online classes of about 150 people. I also appreciate getting summaries from our discussions, especially if I join late or miss parts of a session. The call recording feature is super useful as it lets me revisit the class if I miss the live call. I also find the live chat beneficial for real-time communication. Additionally, the initial setup was very easy, just by following the on-screen instructions. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Sometimes people complain of sound issues, saying it's low. But I don't know if it's the software or hardware problem. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

I use Webex Calling to overcome distance barriers in online classes, accommodating many participants, providing summaries, and recording calls for revisiting missed sessions. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon
4/29/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

DW

Deann W.

Senior Geospatial integration specialist

Mid-Market (51-1000 emp.)

5/20/2026

"Webex Calling reports changed how we staff our support lines"

5/5

What do you like best about Webex Calling?

We have 80 agents across two contact hubs and before Webex Calling our visibility into call performance was a weekly spreadsheet which someone put together by hand. Webex Calling Analyzer changed that. Real time call queue stats, hunt group utilization and average handle time by location etc all in one place. I personally built a custom dashboard specifically for peak trading windows to monitor queue depth and abandon rates live. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Historical reporting lag in Analyzer is a problem me. Data can take up to 30 minutes to appear in some reports. For a CX operation this moves fast that gap is genuinely frustrating. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Before this we only realized we were understaffed after customers had already waited too long. With live queue data i can see the queue starting to build and move someone before it becomes a problem. Average wait times dropped noticeably. There is also call recording with controlled access which i did not think much about at the start. But during escalations where you need to check what was actually said. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

CA

Corinne A.

Unified Communications Manager

Mid-Market (51-1000 emp.)

5/13/2026

"Smooth Multi-Office PBX Migration with Powerful Hunt Group Setup"

5/5

What do you like best about Webex Calling?

Managing four offices from one place is something I didn't think would actually work this smooth. We left our old PBX last year and the local gateway setup was simpler than expected. Hunt group config was the best part. Our support team needed sequential ringing during core hours and overflow to shared voicemail after hours and we set it all up without opening a single ticket. The voicemail to email transcription became useful too especially for Amsterdam where half the team is hybrid. They just check inbox, no need to dial in. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

The reporting felt limited for hunt groups. Basic call volume and quality metrics are there but if you want overflow rates by time of day or average ring time per agent you need extra steps or third party tools. For teams that need detailed queue visibility it can feel not enough. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Adding a new user across four locations used to mean back and forth with our telephony vendor but now it takes maybe ten minutes. The softphone also quietly solved something we didn't track properly before. Fewer missed calls since rollout. Not dramatic change but it does make difference in how team stays reachable. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

IG

Ida G.

Unified communications consultant

Mid-Market (51-1000 emp.)

5/18/2026

"Webex Calling + Salesforce CTI Made Call Logging Effortless"

5/5

What do you like best about Webex Calling?

Client was manually logging every outbound sales call into Salesforce. After implementing Webex Calling with Salesforce CTI integration that whole process disappeared. Click to dial from Salesforce record, automatic call logging, screen pop on inbound calls are some of my favourite features. Sales reps picked it up quickly, no long training needed. As consultant the CTI connector documentation was solid and setup was predictable. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Screen pop stopped firing correctly after a Salesforce sandbox refresh mid project. Turned out OAuth token had to be re authorised on each rep machine manually. There is no bulk re auth option in connector admin. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

After the rollout the client Salesforce data was cleaner. With automatic logging the CRM data became reliable fast and that fed directly into pipeline. For me as consultant it also made scoping conversations on future projects easier because i had a concrete outcome to point to. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

WC

Whitney C.

IT Operations andlyst

Mid-Market (51-1000 emp.)

5/6/2026

"Analytics Hub Visibility Made Webex Call Quality Issues Easy to Pinpoint"

4.5/5

What do you like best about Webex Calling?

Our warehouse team constantly needs to reach dispatch coordinators working from home near Amsterdam. Previously our calls would drop or echo like crazy. What really saved us is Analytics Hub I can pull per user MOS scores and see exactly where latency creeps in. Once 3 warehouse agents reported choppy audio. Instead of guessing I filtered by device type and saw it was all on older desk phones and we swapped them out within a day. This level of visibility makes my job feel less like firefighting and more like actual IT planning. It's weirdly satisfying. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

We moved 40 DIDs from our old provider and the process took almost three weeks, partly on the old carrier but Webex's portal kept showing vague statuses like in progress with no ETA. I had to open three support tickets just to confirm a single submission went through. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Now With Webex Calling's location-based call routing we set up rules so warehouse inbound calls automatically go to the right team based on shift schedules. That means our dispatchers aren't getting routed to the wrong person at 3 PM anymore. Plus call recording compliance for our logistics contracts finally feels automated. That alone saves me about four hours of manual log checking per week. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Nijat I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nijat I.")
NI

Nijat I.

Full-stack Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

1/13/2026

"Reliable Cloud Telephony Platform for Enterprise Communication"

4.5/5

What do you like best about Webex Calling?

As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling is tackling three big business issues: first, the high maintenance costs of old on-premise phone systems that are no longer supported; second, the challenges of running operations smoothly when teams are split between home and office; and third, the problem of having mixed-up caller ID and a patchy user experience across different countries.Our organization stands to gain a lot in measurable ways.We cut costs by getting rid of four physical CUCM servers, three old gateways, and two PRI circuits in our London, New York, and Singapore offices.Switching to a purely OPEX model cut our yearly telephony costs by about 42%, even when you include the Webex Calling licensing fees.We also cut more than $25,000 a year by getting rid of maintenance contracts with our old hardware vendor.Our employee onboarding and offboarding processes now move as quickly as software changes.By connecting Control Hub API with our Workday HRIS, we automated the user lifecycle management process.When HR ends an employee’s role in Workday, Webex Calling quickly takes care of things by removing their extension, putting their DID number back into a pool, and cutting off their softphone access all within 15 minutes. Before, this used to need a manual IT ticket and could take a couple of days.This has really cut down our security risks.We set up dial plans based on location and made sure the outbound caller ID stays consistent everywhere.When a consultant calls from our Berlin office, the German office number shows up, and if they’re calling from the Dubai office, the UAE number appears—no matter if they’re on a desk phone, laptop, or mobile app.Keeping things consistent has helped us boost our first-contact rate with prospects by about 18%, and it has also cleared up any confusion clients had about which office was managing their account.When a bad storm shut down our New York office for three days, all 45 team members there kept working without missing a beat. They were able to make and take calls using their Webex softphones and mobile devices just like they were sitting at their desks.We didn’t have to run any disaster recovery plan because the system just worked without a hitch.This resilience is built right into our infrastructure, not added on later as a costly extra. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon
2/12/2026
Current UserValidated ReviewerSource: G2 invite

 ![Brittney F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittney F.")
BF

Brittney F.

He lead

Small-Business (50 or fewer emp.)

4/29/2026

"Effortless to Use with Great Personalization"

5/5

What do you like best about Webex Calling?

I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

I can't think of much besides maybe more background image options and themes for your profile. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling organizes my meetings and procedures into a simple calendar, offers a convenient whiteboard for notes, and has a personal room with a constant link. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

## Questions about Webex Calling? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Webex Calling
](https://www.g2.com/products/webex-calling/discussions/new)

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User
•
Last activity over 6 years ago

Is Webex Calling a global solution?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306)

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User
•
Last activity almost 5 years ago

What are the benefits of Cisco Cloud Calling?

1 Upvote

2

[
Join the conversation
](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20)

[
View all Discussions
](https://www.g2.com/products/webex-calling/discuss)

## Pricing Options

Pricing provided by Webex Calling.

### Basic Plan

$0

user/mo

### Call Plan

$12

user/month

### Meet + Call Plan

$20

user/month

[
View More Pricing Information
](https://www.g2.com/products/webex-calling/pricing)

Webex Calling Comparisons

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##### 
##### Webex Calling Features

Basic Communication

Phone Calls

Video Calls

Instant Messaging

Advanced Features

Hold Music

Automated Attendants

VOiP Number

Access

Software Pairing

Browser Extension

Individual Download

Features

File Sharing

Voice Conferencing

Video Conferencing

[
View More Features
](https://www.g2.com/products/webex-calling/features)

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4.5/5(3,619)

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