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# Cisco Unified Communications Manager (CallManager) vs Webex Calling Comparison - What are their main differences?

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CiscoWebex Calling[+ Add Product](#)

Reviews

**Cisco Unified Communications Manager (CallManager)**[

4.4/5(111)

](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews#reviews)

**Webex Calling** [

4.5/5(642)

](https://www.g2.com/products/webex-calling/reviews#reviews)

Pricing

**Cisco Unified Communications Manager (CallManager)**
No pricing available

**Webex Calling**
 **$0** user/mo · Basic Plan

**Pricing Insights**
from reviews

Time to Implement

**Cisco Unified Communications Manager (CallManager)**
5 months

Based on 20 responses

**Webex Calling**
3 monthsFaster

Based on 7 responses

Return on Investment

**Cisco Unified Communications Manager (CallManager)**
28 months

Based on 15 responses

**Webex Calling**
13 months15 months sooner

Based on 7 responses

Perceived Cost

**Cisco Unified Communications Manager (CallManager)**
$$$$$

**Webex Calling**
$$$$$

Average Discount

**Cisco Unified Communications Manager (CallManager)**
26%3% more

**Webex Calling**
23%

 ![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")

 ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")

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Pros & Cons

**Cisco Unified Communications Manager (CallManager)**
[
Reliability (3)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332538&qs=pros-and-cons#reviews)[
Video Conferencing (3)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332935&qs=pros-and-cons#reviews)[
Complex Processes (2)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332338&qs=pros-and-cons#reviews)[
Billing Issues (1)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1333203&qs=pros-and-cons#reviews)

**Webex Calling**
[
Ease of Use (65)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1400793&qs=pros-and-cons#reviews)[
Reliability (48)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1403403&qs=pros-and-cons#reviews)[
Lack of Intuitiveness (18)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1400632&qs=pros-and-cons#reviews)[
Complex Processes (16)
](https://www.g2.com/products/webex-calling/reviews?filters%5Bsentiment_snippet%5D=1401369&qs=pros-and-cons#reviews)

Integrations

**Cisco Unified Communications Manager (CallManager)**
Not enough data

**Webex Calling**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[
View all
](https://www.g2.com/products/webex-calling/integrations)

Screenshots

**Cisco Unified Communications Manager (CallManager)**
No screenshot available

**Webex Calling**
 ![Webex Calling screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331408/In-Call-_1_.png)

Ratings

Meets Requirements

**Cisco Unified Communications Manager (CallManager)**

9.1

9.191

**Webex Calling**

9.2

9.2509

Ease of Use

**Cisco Unified Communications Manager (CallManager)**

8.1

8.192

**Webex Calling**

9.1

9.1512

Ease of Setup

**Cisco Unified Communications Manager (CallManager)**

6.9

6.952

**Webex Calling**

8.8

8.8224

Ease of Admin

**Cisco Unified Communications Manager (CallManager)**

8.0

8.054

**Webex Calling**

8.7

8.796

Quality of Support

**Cisco Unified Communications Manager (CallManager)**

8.6

8.687

**Webex Calling**

8.9

8.9481

Has the product been a good partner in doing business?

**Cisco Unified Communications Manager (CallManager)**

8.7

8.753

**Webex Calling**

8.8

8.896

Product Direction (% positive)

**Cisco Unified Communications Manager (CallManager)**

8.4

8.490

**Webex Calling**

9.1

9.1494

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.6

46

8.7

426

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

8.6(won by default)

43

Call Management

Not enough data

8.5(won by default)

54

Network monitoring

Not enough data

8.7(won by default)

42

Integrations

Not enough data

8.7(won by default)

58

Virtual PBX

Not enough data

8.6(won by default)

41

SIP trunking services

Not enough data

8.6(won by default)

42

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.8(won by 0.5)

41

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.3

369

|

Verified

Video Calls

8.7

29

|

Verified

9.1(won by 0.4)

332

|

Verified

Instant Messaging

8.2

34

|

Verified

9.0(won by 0.8)

330

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

7.7

8

8.9(won by 1.2)

327

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

9.4(won by 0.3)

38

|

Verified

9.1

350

|

Verified

Desk-to-Desk Calls

9.8(won by 0.8)

39

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

331

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

8.1(won by default)

36

Cross-system Integration

Not enough data

8.3(won by default)

39

Adaptive Learning

Not enough data

8.3(won by default)

36

Proactive Assistance

Not enough data

8.3(won by default)

36

Access

Software Pairing

7.9

29

8.9(won by 1.0)

303

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

7.6

27

8.8(won by 1.2)

299

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Individual Download

7.3

25

|

Verified

9.0(won by 1.7)

300

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Features

Hold Music

9.1(won by 0.5)

33

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

309

Automated Attendants

8.6

35

|

Verified

8.8(won by 0.2)

306

VOiP Number

9.1(won by 0.1)

9

9.0

308

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.8

30

Platform

Omnichannel

Not enough data

8.9(won by default)

21

Mobile Access

Not enough data

9.0(won by default)

23

Queue Management

Not enough data

8.8(won by default)

20

Call Routing

Not enough data

8.5(won by default)

22

Call Back

Not enough data

8.8(won by default)

21

IVR

Not enough data

8.7(won by default)

22

Automatic Call Distribution

Not enough data

9.0(won by default)

21

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

8.6(won by default)

19

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

8.7(won by default)

21

Performance Evaluation

Not enough data

8.1(won by default)

20

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

9.3(won by default)

7

Cross-system Integration

Not enough data

9.2(won by default)

6

Natural Language Interaction

Not enough data

9.0(won by default)

7

Proactive Assistance

Not enough data

8.6(won by default)

6

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

8.8(won by default)

23

Reporting & Dashboards

Not enough data

9.0(won by default)

21

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.0

37

Basic Communication - Cloud PBX

Call Management

Not enough data

9.2(won by default)

27

Communication Management

Not enough data

9.3(won by default)

25

Scalability

Not enough data

9.3(won by default)

27

Integrations

Not enough data

8.8(won by default)

26

Mobile Accessibility

Not enough data

9.3(won by default)

28

Accessibility

Not enough data

9.3(won by default)

27

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

8.8(won by default)

24

Analytics and Reporting

Not enough data

8.0(won by default)

24

Support and Reliability

Not enough data

8.8(won by default)

27

Automated attendant

Not enough data

8.3(won by default)

26

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.9

163

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

7.8(won by default)

9

Cross-system Integration

Not enough data

8.5(won by default)

9

Adaptive Learning

Not enough data

7.9(won by default)

8

Natural Language Interaction

Not enough data

8.3(won by default)

9

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

9.2(won by default)

130

|

Verified

Native VoIP

Not enough data

9.3(won by default)

132

|

Verified

CCaaS Option

Feature Not Available

9.3(won by default)

101

Features

Voicemail to Email

Not enough data

9.2(won by default)

132

Voicemail to SMS

Feature Not Available

9.1(won by default)

102

File Sharing

Not enough data

9.0(won by default)

141

|

Verified

Voice Conferencing

Not enough data

9.4(won by default)

146

|

Verified

Video Conferencing

Not enough data

9.4(won by default)

143

|

Verified

Conference Transcripts

Not enough data

9.0(won by default)

134

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Audio Conferencing[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Audio Conferencing

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Screen Sharing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Custom Greetings/Messages

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

International Calling

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

Audio/Video Recording

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)

Cisco Unified Communications Manager (CallManager)

Small-Business(50 or fewer emp.)

6.7%

Mid-Market(51-1000 emp.)

50.0%

Enterprise(\> 1000 emp.)

43.3%

[![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")](https://www.g2.com/products/webex-calling/reviews)

Webex Calling

Small-Business(50 or fewer emp.)

30.2%

Mid-Market(51-1000 emp.)

40.7%

Enterprise(\> 1000 emp.)

29.1%

Small-Business

(50 or fewer emp.)

6.7%

30.2%

Mid-Market

(51-1000 emp.)

50.0%

40.7%

Enterprise

(\> 1000 emp.)

43.3%

29.1%

Reviewers' Industry

[![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)
Cisco Unified Communications Manager (CallManager)

Higher Education

15.4%

Information Technology and Services

13.5%

Computer Software

7.7%

Government Administration

4.8%

Telecommunications

4.8%

Other

53.8%

[![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")](https://www.g2.com/products/webex-calling/reviews)
Webex Calling

Information Technology and Services

25.8%

Computer Software

5.9%

Consumer Services

5.4%

Telecommunications

5.4%

Marketing and Advertising

3.4%

Other

54.1%

FAQs

## Cisco vs Webex Calling FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Cisco vs Webex Calling?

Webex Calling is rated higher for ease of use and setup, while Cisco Unified Communications Manager is recognized for its robust enterprise telephony capabilities and integration with Cisco collaboration products.

| [Cisco](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) |
| --- | --- |
| 4.4/5 (111 reviews) | 4.5/5 (636 reviews) |
| Mid-Market | Mid-Market |
| 6.9 | 8.8 |
| 8.6 | 8.9 |
| Reliability | Ease of Use |

### How do the pricing models of Cisco and Webex Calling compare?

Webex Calling is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Cisco.

- **Cisco:** Reviewers frequently cite higher licensing and maintenance expenses, with several noting that the solution may not be cost-effective for small businesses or organizations with fewer than 50 users.
- **Webex Calling:** Recent reviews mention that while the per-user/license cost is considered high by some, the overall value is seen as stronger due to reduced infrastructure needs and a unified cloud-based approach.
- **Switching reasons:** Multiple reviewers highlight moving from traditional on-premise systems to Webex Calling to lower maintenance costs and simplify administration.

### What are the best alternatives to Cisco and Webex Calling?

The top 3 alternatives to Cisco and Webex Calling are RingEX, Genesys Cloud CX, and 3CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Cisco](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) | 4.4/5 (111 reviews) | Mid-Market | Licensing and maintenance expenses may be higher than alternatives | Reliability |
| [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5 (636 reviews) | Mid-Market | Per-user/license cost is high, but reduces infrastructure needs | Ease of Use |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |

### Which VoIP Providers features should I prioritize when comparing Cisco and Webex Calling?

Buyers should prioritize ease of setup, integrations, feature set (including CCaaS and voicemail to SMS), call quality, and administration experience when comparing Cisco and Webex Calling.

- **Ease of Setup:** Cisco scores 6.9, Webex Calling scores 8.8.
- **Integrations:** Webex Calling is mentioned in 30 reviews for integrations, with specific mentions of Microsoft 365 and Webex Suite; Cisco is cited for easy integration in recent reviews but with fewer all-time mentions.
- **Feature Set:** Webex Calling offers CCaaS and voicemail to SMS, which are not listed for Cisco.
- **Call Quality:** Webex Calling is cited for call quality in 41 reviews; Cisco is mentioned for audio quality in 1 review.
- **Ease of Admin:** Cisco scores 8.0, Webex Calling scores 8.7.

### What are the pros and cons of Cisco vs Webex Calling?

Cisco's headline strength is reliability for enterprise telephony, while Webex Calling stands out for ease of use and cloud-based flexibility.

- **Cisco strengths:** Reliability (3 all-time mentions), robust integration with Cisco collaboration products, comprehensive feature set for large enterprises, secure local datacenter options.
- **Cisco trade-offs:** Higher licensing and maintenance costs, complex administration, less intuitive user interface, not cost-effective for small businesses, additional servers required for advanced features.
- **Webex Calling strengths:** Ease of use (69 all-time mentions), reliability (50), call quality (41), integrations (30), easy setup (22), unified cloud-based platform, flexibility for remote and hybrid work.
- **Webex Calling trade-offs:** Per-user/license cost considered high by some, admin portal can be overwhelming for advanced features, occasional call drops or audio issues, interface can be confusing for new users.

### Is Cisco or Webex Calling better for small businesses?

Webex Calling is the better fit for small businesses, as reflected by its ease of use, setup, and flexibility for remote work, despite both products being most popular in the mid-market segment.

- **Cisco:** Largest segment is Mid-Market; reviewers note that Cisco is not cost-effective for small businesses and requires significant expertise for setup and administration.
- **Webex Calling:** Largest segment is Mid-Market; reviewers highlight its suitability for organizations of all sizes, with easy setup, lower infrastructure requirements, and features that support small business needs.

### Which VoIP Providers platform has better integrations?

Webex Calling is favored for integrations, with more reviewer-cited mentions and specific third-party integrations highlighted.

- **Cisco:** Reviewers mention integration with Cisco collaboration products and Microsoft software, but with fewer all-time mentions and less emphasis on third-party integrations.
- **Webex Calling:** Integrations are cited in 30 reviews, with specific mentions of Microsoft 365 and Webex Suite; reviewers also highlight Salesforce integration and ease of connecting with other cloud platforms.

### How do Cisco and Webex Calling compare on customer support?

Webex Calling and Cisco are rated in near-parity for Quality of Support, with Webex Calling at 8.9 and Cisco at 8.6, a difference below the materiality threshold.

- **Cisco:** Reviewers describe support as reliable and available 24/7, but some note complex processes and challenges with licensing and service agreements.
- **Webex Calling:** Reviewers consistently mention responsive and helpful support, with several citing quick resolution of issues and positive experiences with onboarding and troubleshooting.

### Which is easier to implement, Cisco or Webex Calling?

Webex Calling is rated significantly higher for Ease of Setup (8.8 vs 6.9), indicating a smoother implementation experience compared to Cisco.

- **Cisco:** Reviewers frequently mention a steep learning curve, complex setup, and the need for specialized expertise, especially for advanced features and integrations.
- **Webex Calling:** Reviewers highlight easy and quick setup, straightforward onboarding, and minimal training required, with several noting that initial deployment was completed in minutes or hours.

### Which product has better Phone Calls?

Webex Calling is rated higher for Phone Calls, with more reviewer-cited mentions for call quality and ease of use.

- **Cisco:** Audio quality is mentioned in 1 review; the product is recognized for reliability and robust call management but is less frequently cited for call quality in recent reviews.
- **Webex Calling:** Call quality is cited in 41 reviews, with additional mentions for reliability (50) and ease of use (69); reviewers consistently highlight clear, stable calls and positive experiences with phone features.

Alternatives

**Cisco Unified Communications Manager (CallManager) Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

[
Vonage Business Communications
](/products/vonage-business-communications/reviews)

**Webex Calling Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)