What do you dislike about Vroozi?
Limitations:
• Visibility:
o If we are unable to pull detailed reports showing what items were ordered from what suppliers, this does not allow us to periodically review repeat items that we could negotiate future pricing for based on usages.
• Support:
o It’s clear that Vroozi’s team is not very large, which does not allow for quick responses and support, sometimes being told we have to wait several days or even a week because one person is out on PTO.
o When you enter a support ticket via the Vroozi HelpDesk, you receive a reply via email from their support email, but whoever responds typically puts their name at the bottom of the email. If you respond directly to the email, you receive a new email from the support email that does not include any previous discussions causing confusion and back tracking to see what has been discussed previously. After expressing this concern to their team, I was told to email the responding parties’ actual email directly, and to not respond to the support email, another silly function that would become annoying if users started requesting support tickets themselves and were unaware of the various Vroozi contacts.
• Reporting:
o The reporting capabilities are inadequate.
• Concerns of Scaling Up and Adding Large Number of Suppliers:
o Each supplier’s compatibility with Vroozi is different meaning the processes are different based on supplier. For example: how invoices are sent/received, returns and cancellations are communicated and processed.
• Automated Invoice processing/receiving to the Vroozi AP Inbox
o Invoices do not show Paid, they only show Posted/Posting Status
o Vroozi creates an invoice number, which is different from supplier invoice numbers, so we’re technically having 2 invoices for each one invoice, which could cause confusion if needing to reference an invoice number.
o Crown Packaging automated invoices processes cannot process smoothly through Vroozi, g. Currently we have Crown send all invoices to Grant, who then downloads the invoice and sends it to the Vroozi inbox email as Crown cannot change their automated invoicing process and Vroozi said there is some type of media file embedded into Crown’s pdf invoice that does not allow delivery into the Vroozi AP Inbox.
o I assume if we added a larger number of suppliers in, this issue would occur with more than Crown Packaging.
• Miscellaneous difficulties and capabilities:
o An exception is created as soon as an invoice is received but the order has not been received. A lot of suppliers such as Grainger send invoices as soon as an item ships, so users are getting Exception notices while waiting for a package to deliver. We asked the Vroozi team about extending the exception notices to avoid an overwhelming number of emails but were told that functionality is not available, but we can request through the Feature Enhancement Request. When trying to submit the request, the request functionality requires a Gmail account be used, which seems ridiculous considering all major companies operate in Outlook. Vroozi didn’t even know that was the case and said we could send requests directly to the support team.
o Applying the same Account Number to several items ordered on 1 PO requires manually entering all other info, unless you select each individually which only requires entering the Account to charge to.
o Delivery dates are not updated automatically like they would if ordering from Amazon outside of Vroozi.
• Difficulty Canceling Orders or Returning Items:
o Cancellation of orders and returning items for most suppliers besides Amazon require the user to email the sales rep to request a cancellation and/or return, then complete the tasks in Vroozi as well, which are not relevant to the supplier.
o Cancellation of orders requires tasks being completed outside of Vroozi (email) and in Vroozi, it’s not a smooth streamlined process for all suppliers in Vroozi.
• Cost of Suppliers to Operate in Vroozi:
o When discussing initial suppliers to include in the launch, one supplier told me it would cost their company $3,500 to enable them to support us through Vroozi and wanted to know how much we would spend with them before moving forward and ended up not being added due to the uncertainty of our spending.
• Choice of Suppliers:
o If we are not able to easily compare pricing amongst various suppliers in Vroozi, under our current contract at least, adding more suppliers of similar products is not that advantageous for us. Some users will order from who they prefer, versus ordering from who has the best price. Review collected by and hosted on G2.com.
