What do you dislike about VensureHR?
I am a small business owner who used Vensure HR for just over one year, and this has been the most disappointing vendor experience in my 10 years in business. During our time with Vensure, we experienced multiple serious payroll failures, including two missed payrolls despite meeting submission deadlines. I was forced to issue paper checks and reimburse employees for late fees when automatic payments overdrafted their accounts. In another instance, payroll was withdrawn three times in one day, including wire fees. It took multiple business days to recover the excess funds. There were also ongoing communication breakdowns and unresolved benefits-related issues. These problems were documented, repeatedly raised, and well known internally, yet they continued. As a result, we lost trust in Vensure’s ability to reliably manage payroll, a core PEO responsibility.
Due to these failures, we transitioned away and provided written notice on December 11 to terminate December 31. Despite multiple follow-ups from myself and my Practice Manager, Vensure did not respond until December 18, even though several messages were time-sensitive.
Most concerning, on Christmas Eve, just two business days before our final payroll, I was notified for the first time of a $2,500 early termination fee, never disclosed during our transition (only buried in fine print of the contract signed a year+ prior). I was not given the option to adjust our end date. Instead, $2,995 was withdrawn from my account without discussion, $495 more than the contract’s stated maximum. This amount, along with funds owed for benefits calculation errors, has still not been returned.
This has been the worst customer experience I’ve had to date. I share this so other business owners can make informed decisions when choosing a payroll and HR partner. Review collected by and hosted on G2.com.
