The people are great—very efficient, with excellent follow-through. Review collected by and hosted on G2.com.
The insurance setup and overall costs are a concern for me, and it feels like the product lacks economies of scale. Review collected by and hosted on G2.com.
A great PEO and a true one-stop shop for US hiring. VensureHR definitely helps us scale effectively in the US. The return on investment is absolutely worth it. Review collected by and hosted on G2.com.
Nothing major comes to mind overall, although the CRM could be better. Review collected by and hosted on G2.com.
Thank you for sharing your feedback. We’re pleased to hear that VensureHR has helped simplify your US hiring and enabled your team to scale across the country without the burden of managing complex back-office operations.
We also appreciate your feedback on the CRM and will take it into consideration as we continue improving the overall experience. Thank you for trusting VensureHR as you grow in the US.
Not much so far. I would be hard pressed to identify anything positive. Review collected by and hosted on G2.com.
We have had several turnovers for our account contacts since Vensure took over. Our payroll has had errors about half of the time. I still only know only one person to contact at Vensure. Since acquiring Tilson the level of competency and professionality of our "new" servicing representatives has been abysmal. Review collected by and hosted on G2.com.
Thank you for sharing your feedback. We appreciate your comments regarding service continuity, account management, and payroll operations. Delivering a consistent, high-quality client experience remains a core focus for Vensure, and we continue to invest in the people, processes, and solutions that support our clients' success. We value your partnership and thank you for taking the time to share your experience.
There's a few select team members who actually care, but our onboarding experience was absolutely terrible. Review collected by and hosted on G2.com.
The sales presentation is polished and full of promises, portraying strong support for HR and payroll. In reality, after signing up, the onboarding team experiences high turnover and functions as a short‑term, high‑churn department. Review collected by and hosted on G2.com.
Thank you for sharing your feedback. We recognize the concerns you raised regarding the onboarding experience and the challenges you have encountered with payroll, tax, and benefits. We understand the importance of a smooth transition and consistent support, particularly during the early stages of the relationship.
We value your feedback regarding onboarding continuity and team transitions and will use it to help strengthen the client experience. We appreciate you bringing these concerns to our attention.
What I like best about VensureHR is their exceptional customer support. The team is incredibly fast, responsive, and always provides a wonderful personal touch. Whenever I need assistance, there is always someone available to help me and immediately direct me to the right people. Review collected by and hosted on G2.com.
The system itself feels a bit outdated and complex to navigate. It can sometimes be difficult and confusing to find what you need, and it would be highly beneficial to have a more modern, intuitive, and user-friendly interface. Review collected by and hosted on G2.com.
Thank you for sharing your feedback. We're glad to hear our responsive support team has made a positive impact and that you've had a personalized experience whenever you needed assistance.
We also appreciate your comments about the platform's navigation. Feedback like yours helps us continue improving the user experience.
It's great to know VensureHR has simplified your U.S. payroll processes and helped your team stay focused on growing the business. Thank you for your partnership and for choosing VensureHR.
It’s a cost-effective platform that includes all the functionality needed to provide payroll and benefits support for a small organization. Review collected by and hosted on G2.com.
From an administrator’s standpoint, the UX feels quite manual. To carry out many tasks effectively, administrators need a strong level of familiarity with how systems like this generally work in order to navigate it successfully. Support is available, but companies will be more effective if they’re able to self-service. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience. We're pleased to hear that VensureHR has provided your organization with a cost-effective solution for payroll, benefits, and the infrastructure needed to support your continued growth. We also appreciate your perspective on the administrator experience and the importance of intuitive self-service capabilities. Feedback like yours helps guide our ongoing efforts to enhance usability while delivering the functionality our clients rely on. Thank you for choosing VensureHR as your HR partner.
I really like that VensureHR is very prompt and has clear communication. Their efficiency is impressive and as a small business, they really help take some of the stress off of us by handling all of these things. The initial setup was very easy and the team was very helpful in answering any questions we had and helping us get over any of the initial bumps and hurdles that we encountered. Review collected by and hosted on G2.com.
I wish there were fewer fees and such. It would be helpful if there was maybe not as much turnaround in the company. Review collected by and hosted on G2.com.
It's wonderful to hear that VensureHR has helped simplify payroll and onboarding for your business while providing the responsive support your team values. We're delighted that our communication, efficient implementation, and dedicated specialists have helped reduce the administrative burden so you can focus on running your business. We also appreciate your feedback regarding fees and your overall service experience. Perspectives like yours help us continue evaluating opportunities to enhance the value and experience we provide. Thank you for trusting VensureHR to support your growing business.
Historically the way they handle all of my HR needs form payroll to benefits to answering questions and guiding me through challenging situations has been awesome. It is nice to have one team that gets to know my business and guides me through all the HR challenges that come up. Review collected by and hosted on G2.com.
It seems like we are continually getting a new team to work with every few months and each time that happens we get worse and worse support and there are more and more mistakes. I can't even keep track of all the different contacts for all the different companies and that makes it difficult to resolve issues and there have been a plethora of issues lately to the point of it being untenable for us. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback and experience. We truly appreciate your recognition of the support and guidance VensureHR has provided over the years across payroll, benefits, and HR management.
We also sincerely acknowledge your concerns regarding consistency in support, communication, and overall responsiveness. Transparent feedback such as yours is incredibly valuable, as it helps provide an important perspective on the client experience and where improvements are most impactful.
Thank you again for your continued partnership and candid review.
I like the personal customer service I receive from VensureHR and the timeliness in processing our payroll. It's important for me to have a good working relationship with the payroll team, and I appreciate how they can give me the specific reports I need. Review collected by and hosted on G2.com.
The biggest downfall is the time difference. Sometimes it's a struggle when no payroll specialist is in our same time zone. A three hour gap makes a big difference. If a situation occurs and the person who handles our payroll has already left for the day, it is an issue. I feel you need to have people who work in our same state or one with an hour's difference. Review collected by and hosted on G2.com.
Thank you for sharing your experience and feedback. We’re glad to hear that the responsiveness of our team, timely payroll processing, and customized reporting support have contributed positively to your day-to-day operations. Building strong working relationships with our clients remains a key priority for us.
We also appreciate your perspective regarding time zone differences and understand how important timely support can be when urgent payroll matters arise. Feedback like this helps us continue evaluating ways to enhance the overall client support experience.
The transition to Vensure firm CertiPay has been very troubling. Employees have been unable to access their pay stubs for weeks, with no updates available and very little help from support. Review collected by and hosted on G2.com.
Reports are difficult, paystubs are not accessible via website, and none available via mail or email from Vensure Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback. We recognize how important reliable access to pay information is for employees and the teams supporting them, and we understand the concerns you’ve raised.
We appreciate you highlighting the challenges with reports and paystub access following the transition from CertiPay to Vensure. Feedback like this is valuable as we continue working to make the experience more seamless and dependable.
Thank you for sharing your perspective with us.
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How do you reduce manual work and fix configuration issues in VensureHR payroll and benefits?
Averages based on real user reviews.
1 month
7 months
7%
