Vensure really simplifies our day-to-day work because so many of the functions our clients need are integrated in one place—payroll, benefits, HR administration, and compliance support. Review collected by and hosted on G2.com.

Some of the platform’s features feel a bit outdated. The benefits enrollment portal, in particular, wasn’t very easy to navigate during our July 2026 renewal. That said, the service team was extremely helpful in getting us through the hurdle, and I understand that Vensure has since fixed the issue. Review collected by and hosted on G2.com.

As a small business, I appreciate the ability for our WC coverage to be included with our benefits. I like the dashboard/portal with access to reporting all in one location. Utilizing TimeCo for timekeeping has been helpful with payroll processing. Review collected by and hosted on G2.com.

Due to higher turnover (perceived), it's challenging to know exactly who should be contacted in the event a question arises. The full disclosure of "back-door" emails (401k, garnishments, wc) are not shared and are generally not disclosed. Emails are "forwarded" to necessary contacts and you really aren't sure if someone is going to get back to you. We've had challenges within payroll processors/staffing - while our account seems a bit challenging, when a new vensure hire comes on, it takes extensive periods of time to understand how to process our account. Suggestion on our payroll could potentially be - using AI to write an operations procedure for our specific payroll process. This could be followed if someone is out sick rather than limping along to get it done and hope it's right. Review collected by and hosted on G2.com.

The Integration between the different departments are very excellent. The International payroll specialist process the payroll correctly and produce the reports we require to facilitate our needs and they understand the time difference, so everything is process to our timelines.

The support for our Client Relation specialist is excellent, she replies to all our queries and the support is excellent. HR support is excellent supporting us for different legislation across USA.

The benefits packages and prices which the company provide are excellent. They even provided me with step by step guides showing me how to set up the new benefit and also information to help employees.

The website portal is easy to follow and and there is helpful information to help navigate the site

If I need any help, they are always someone there to help and support our company, video links or screenshots have been sent to help me to navigate the website portal. Review collected by and hosted on G2.com.

Due to the time difference, if someone leaves, there is sometimes a time delay in informing the company Review collected by and hosted on G2.com.

hat stands out most about VensureHR is the quality of personal support. Unlike many HR/payroll platforms that push you toward chatbots or generic ticket queues, Vensure gives us access to real people who actually understand our account and respond quickly. This has been especially valuable for benefits-related issues — when an employee has a coverage question or an enrollment problem, we get a real answer fast instead of getting stuck in a support loop. New requests (whether it's a plan change, a new hire setup, or a benefits adjustment) also get handled promptly, which matters a lot when you're running HR for a small, fast-moving company without a dedicated in-house HR team.

Beyond support, the platform itself is straightforward to use. The UI/UX is clean and intuitive, so even non-HR staff on our team can navigate it without much training. And from a pricing/ROI perspective, we feel we're getting solid value — the cost is reasonable relative to the breadth of PEO services (payroll, benefits administration, compliance support) that would otherwise require multiple vendors or additional headcount to manage in-house. Review collected by and hosted on G2.com.

The main area for improvement is the UI/UX around reporting. While the day-to-day system is generally easy to navigate, generating and customizing reports (payroll, HR, benefits data) feels less intuitive than it could be. It would help to have a more user-friendly reporting interface — easier filtering, clearer export options, and more flexibility to build the specific views we need without having to go back and forth with support just to pull a report. This is a fairly narrow complaint rather than a dealbreaker, but it's the one area where the experience doesn't quite match the strength of the rest of the platform. Review collected by and hosted on G2.com.

Unfortunately, I haven't had anything positive happen with VensureHR. The software is clunky and difficult. The integrations don't work as expected. The company's performance is below even the basic standards for payroll processing. The pricing is good but the ROI is negative. The onboarding lacked responsiveness and people are not helpful. There was no AI/Intelligence used. Review collected by and hosted on G2.com.

The main challenges have been the level of manual intervention required for routine payroll and benefits administration, limited administrative control within the system, and inconsistent or delayed resolution of issues. We have experienced payroll configuration errors, retirement plan administration challenges, problems with Puerto Rico tax withholding and PTO configuration, and system functionality that has not always aligned with what was presented during implementation. These issues have increased processing time, required additional audits and reconciliations, and created greater dependence on Vensure representatives for routine corrections and administrative changes.

Overall, we would like to see stronger system reliability, more proactive quality control, greater client administrator access, and faster, more consistent communication and issue resolution. Review collected by and hosted on G2.com.

The support staff, especially for the payroll side of things. They're so helpful and friendly. If I have any questions or difficulties, they're always there to help and take care of things quickly. Review collected by and hosted on G2.com.

The method for finding reports on the HR/Pay side isn't terribly user-friendly and takes getting used to, but when I can't find something, I just ask and they tell me exactly how to find it. The reports on the TimeCo (Timecards) side are very limited and I wish there were more available or more customization available. Review collected by and hosted on G2.com.

When we were struggling financially and had trouble making payroll for two pay periods, they were very patient and understanding throughout. Review collected by and hosted on G2.com.

They nickel and dime everything. On top of that, we have to ask repeatedly for them to fix the same issues over and over. A few examples: PTO—they still haven’t gotten it right, and we’re 7 months in. This will single-handedly be the reason we switch to a new PEO. They also get the payroll period wrong EVERY. SINGLE. TIME. New employees also aren’t enrolled into payroll unless we reach out, so we end up emailing them to update it EVERY. SINGLE. TIME.

Also, we're asking them do some retroactive pay since we're now fully funded and it's like we broke their minds. We find it incredibly hard to believe that we're the first company to make this request. Review collected by and hosted on G2.com.

Upsides: health insurance is a big savings. The Prism software they use offers extensive reporting, is relatively easy to use for administrators once set up, the people I have worked with are great. Review collected by and hosted on G2.com.

The onboarding was challenging to say the least. Maybe because of lack of experience on our side. Nonetheless, VensureHR didn't have 1 point person to oversee our onboarding process. There were several people, several departments, a lot of confusion resulted and answers to issues took lots of follow-up. Varying levels of experience by their staff people hindered rapid resolution of issues or questions in some cases. Fortunately, the sales manager could be counted on to know the person who could resolve things. The sales person with our account was always helpful. All but one staff were helpful. Some issues that arose were baffling to me, how could what seemed like a simple problem to resolve take so much time, and was there anyone who understood? In the end everything worked out. It was challenging!!! Mistakes were made. We often didn't know who to talk to, and Vensure employees often seemed like they couldn't make decisions themselves, or didn't know enough to answer questions when we didn't understand things. It took a lot of work. I think the next time, if we were to switch and I was the point person for our organization it would go a lot smoother. We hadn't used a PEO before and had what turned out to be unrealistic expectations to implement the change. I think Vensure also had some unrealistic expectations of their staff. It seemed like people were sometimes pressured with too much to do, another department way behind. As far as other tools that wasn't our focus. Lastly, we are completing implementation and it seems like it will be smooth and worthwhile for the long term. Review collected by and hosted on G2.com.

I really like that VensureHR is web-based, making it accessible to everyone involved, and it's easy to use and fairly intuitive. As the admin, I appreciate that I haven't encountered a lot of questions, making the transition from our previous payroll processing system a great experience. The system is relatively affordable, which is important for us as a nonprofit, and it's been widely accepted in our organization without much pushback. Being the only HR guy here, it allows me to get my work done more efficiently and effectively. Review collected by and hosted on G2.com.

I find there's room for improvement with the time and management part in VensureHR from an admin perspective. I often have to contact support whenever I need to change something related to a PTO process or an employee situation. It feels like these are things I should be able to adjust myself, but support wants me to have them fix it instead. I'd prefer to have more autonomy to make these changes without needing to reach out to support each time. Review collected by and hosted on G2.com.

I like how VensureHR helps us with payroll and HR coordination, especially when it comes to onboarding new employees. It allows employees to do self-enrollment, reducing the time and errors in filling and sending forms like I-9s and W-4s. I also appreciate connecting with knowledgeable staff on the platform's functions and legal needs, like navigating multiple states and supporting remote work. The staff's support was excellent, aligning with our vision and unique staffing needs. Additionally, as we've grown from a small team to nearly 20 employees, the level of support provided has been really helpful. Review collected by and hosted on G2.com.

I think consistent communication with the team that helps decide what level of support's onboarding needs are, and if there are additional services from the package that could be catered to our employees more consistently, could be improved. An ongoing meeting with them could be beneficial in making sure that we're getting the full use of the suite of services that are offered in our contract. Review collected by and hosted on G2.com.