VensureHR Reviews & Product Details

I like that VensureHR is web-based, secure, and easy to use. The secure login works for me and my assistant, and we can easily update employees’ pay rates, terminations, and health insurance packages. The security is important to me, and I can delegate much of the input to my assistant. The setup was very easy, the input is intuitive, and we can onboard new employees quickly in-house. They also helped me set up the account and passwords so I could keep paying our workforce. I’m very satisfied with the process. Review collected by and hosted on G2.com.

I like all aspects of the Vensure payroll function. Review collected by and hosted on G2.com.

Their cost is very reasonable and makes it possible for us to use their services Review collected by and hosted on G2.com.

Some issues have arisen with tax compliance in certain states. It is probably not Vensure's fault, but if they could handle this for us, I would prefer that. Review collected by and hosted on G2.com.

When we were struggling financially and had trouble making payroll for two pay periods, they were very patient and understanding throughout. Review collected by and hosted on G2.com.

They nickel and dime everything. On top of that, we have to ask repeatedly for them to fix the same issues over and over. A few examples: PTO—they still haven’t gotten it right, and we’re 7 months in. This will single-handedly be the reason we switch to a new PEO. They also get the payroll period wrong EVERY. SINGLE. TIME. New employees also aren’t enrolled into payroll unless we reach out, so we end up emailing them to update it EVERY. SINGLE. TIME.

Also, we're asking them do some retroactive pay since we're now fully funded and it's like we broke their minds. We find it incredibly hard to believe that we're the first company to make this request. Review collected by and hosted on G2.com.

Upsides: health insurance is a big savings. The Prism software they use offers extensive reporting, is relatively easy to use for administrators once set up, the people I have worked with are great. Review collected by and hosted on G2.com.

The onboarding was challenging to say the least. Maybe because of lack of experience on our side. Nonetheless, VensureHR didn't have 1 point person to oversee our onboarding process. There were several people, several departments, a lot of confusion resulted and answers to issues took lots of follow-up. Varying levels of experience by their staff people hindered rapid resolution of issues or questions in some cases. Fortunately, the sales manager could be counted on to know the person who could resolve things. The sales person with our account was always helpful. All but one staff were helpful. Some issues that arose were baffling to me, how could what seemed like a simple problem to resolve take so much time, and was there anyone who understood? In the end everything worked out. It was challenging!!! Mistakes were made. We often didn't know who to talk to, and Vensure employees often seemed like they couldn't make decisions themselves, or didn't know enough to answer questions when we didn't understand things. It took a lot of work. I think the next time, if we were to switch and I was the point person for our organization it would go a lot smoother. We hadn't used a PEO before and had what turned out to be unrealistic expectations to implement the change. I think Vensure also had some unrealistic expectations of their staff. It seemed like people were sometimes pressured with too much to do, another department way behind. As far as other tools that wasn't our focus. Lastly, we are completing implementation and it seems like it will be smooth and worthwhile for the long term. Review collected by and hosted on G2.com.

I really like that VensureHR is web-based, making it accessible to everyone involved, and it's easy to use and fairly intuitive. As the admin, I appreciate that I haven't encountered a lot of questions, making the transition from our previous payroll processing system a great experience. The system is relatively affordable, which is important for us as a nonprofit, and it's been widely accepted in our organization without much pushback. Being the only HR guy here, it allows me to get my work done more efficiently and effectively. Review collected by and hosted on G2.com.

I find there's room for improvement with the time and management part in VensureHR from an admin perspective. I often have to contact support whenever I need to change something related to a PTO process or an employee situation. It feels like these are things I should be able to adjust myself, but support wants me to have them fix it instead. I'd prefer to have more autonomy to make these changes without needing to reach out to support each time. Review collected by and hosted on G2.com.

I like how VensureHR helps us with payroll and HR coordination, especially when it comes to onboarding new employees. It allows employees to do self-enrollment, reducing the time and errors in filling and sending forms like I-9s and W-4s. I also appreciate connecting with knowledgeable staff on the platform's functions and legal needs, like navigating multiple states and supporting remote work. The staff's support was excellent, aligning with our vision and unique staffing needs. Additionally, as we've grown from a small team to nearly 20 employees, the level of support provided has been really helpful. Review collected by and hosted on G2.com.

I think consistent communication with the team that helps decide what level of support's onboarding needs are, and if there are additional services from the package that could be catered to our employees more consistently, could be improved. An ongoing meeting with them could be beneficial in making sure that we're getting the full use of the suite of services that are offered in our contract. Review collected by and hosted on G2.com.

I like the ease of use and ease of access of VensureHR, which helps cut down on the time we utilize and allows us to invest that time on other areas needing our attention. I also appreciate that we get decent support from the team. It's a product that we know, and we stick with what we know. This familiarity is valuable. Review collected by and hosted on G2.com.

We would like to see improvement whenever an employee is removed from the payroll that they are removed from the list as well because they keep populating. Even if they've been terminated, they still populate in the following payroll field as an active employee. So we need to get that corrected so that past employees who are no longer with us do not continue to be added back onto the payroll without our approval. Review collected by and hosted on G2.com.

The customer service folks you actually interact with are lovely. But then they will send things to their tax team and it will take them months to clear up an issue Review collected by and hosted on G2.com.

The software is abominable. It's a nightmare from a user experience standpoint - you have to know the right wording in order to be able to search for anything, you never receives confirmation for say, enrolling in benefits, so that you have record of what you enrolled in or that you did enroll in it, and instead it will keep sending you reminders that you need to do it. This leads to all sorts of confusion. Also, every time we have had an issue that needed the tax team's help, it takes months for them to solve it and they never send updates. Review collected by and hosted on G2.com.

Vensure has been a great partner for our business. Their benefits administration and payroll services are efficient, accurate, and easy to manage. The payroll process is reliable and always completed on time, while their benefits administration helps keep everything organized and simplifies enrollment for employees. Their team is responsive, knowledgeable, and quick to assist whenever questions arise. Overall, Vensure has made HR administration much smoother, and I would recommend them to any organization looking for dependable payroll and benefits support. Review collected by and hosted on G2.com.

One area for improvement is response time. While the support team is helpful and knowledgeable, there are occasionally delays in receiving a response, especially during busy periods. Faster turnaround times for support requests would make the overall experience even better Review collected by and hosted on G2.com.

VensureHR has made managing payroll, benefits, and compliance much simpler for our team. Their support staff are responsive and knowledgeable, and onboarding new employees is straightforward through their platform. We especially appreciate having a single point of contact for HR questions, which saves us a lot of time compared to handling everything in-house. The platform itself is easy to navigate and the reporting tools give us good visibility into our workforce data. Review collected by and hosted on G2.com.

The mobile app could use a few more features, and occasionally there is a delay in getting responses during especially busy times of year like open enrollment. The reporting dashboard, while useful, took a little time for our team to fully get used to. None of these have been dealbreakers, but there is room for improvement. Review collected by and hosted on G2.com.