# Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling companies to automate, scale, and optimize their customer interactions. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, E-Mail and more are centralized in Lime Connect’s Message Center. Professional service features—such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing—support teams in delivering seamless customer experiences. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users value the **easy WhatsApp implementation** , streamlining their customer management experience efficiently. (1 reviews) - Users love the **easy WhatsApp implementation** , which simplifies customer management significantly. (1 reviews) - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users find the **easy WhatsApp implementation** of Lime Connect simplifies customer management significantly. (1 reviews) - Users love the **easy integrations** with WhatsApp, making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , despite acknowledging its functionality and effectiveness. (1 reviews) - Users find the **bland design** of Lime Connect unappealing, despite acknowledging that it functions adequately. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. AI Power and Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Nello P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Lime Connect (formerly Userlike)?** The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations. I've not had the need to contact customer support yet, however I can see that the team is made of more than 40 people, so I'm sure that replies will not take long to arrive if I ever have an issue. I've just installed it and we plan to use it daily for our customer service. **What do you dislike about Lime Connect (formerly Userlike)?** So far there is nothing that needs to be pointed out here. I will update the review in case there's anything that comes up. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It's helping in filtering out most frequent requests that we usually and that will be even truer when we implement the AI functionalities. That should reduce the amount of time spent on tickets by a big percentage, allowing us to better focus on more serious cases and other tasks. ### 2. I did research for my client that was building a new website and Userlike floated to the top. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Lime Connect (formerly Userlike)?** I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future. **What do you dislike about Lime Connect (formerly Userlike)?** This is a robust software application and will take time to learn in order to get all of the benefits. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It is important to get a website working for you, generating new business that you might not have been getting access to. Ease of new customer acquisition is key in todays market. It creates a new business opportunity funnel for the company. ### 3. Easy integration and good features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Lime Connect (formerly Userlike)?** Very good management of all operators and their roles and skills. You can change the configuration without having to update your application. There are tutorials that explain all the features. **What do you dislike about Lime Connect (formerly Userlike)?** It is a bit confusing how to add localisations to your website widget. There are a lot of features and configurations, so it takes some time to learn how to use them properly, but the defaults seem reasonable. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The customer can contact the support team without waiting for emails. This saves a lot of time and it's possible to help more customers. It is very easy to contact the customer. ### 4. Indispensable in today's market **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Lime Connect (formerly Userlike)?** The fact that it keeps conversations in memory **What do you dislike about Lime Connect (formerly Userlike)?** Perhaps a bit complicated at first to know and activate all the possibilities **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It is simpler and faster to interact with the customer who is on our site to make a purchase or for those who are already our customers and need assistance. ### 5. Excellent communication product **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Lime Connect (formerly Userlike)?** Facilitate interaction with the end user and allow you to have closer contact with the client. **What do you dislike about Lime Connect (formerly Userlike)?** Actually nothing, everything is according to my expectations. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I think it solves everything I need. ### 6. Great chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Lime Connect (formerly Userlike)?** Very good looking application and easy to use both on website and backend management. **What do you dislike about Lime Connect (formerly Userlike)?** So far, there is nothing i don't like except the price **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we are able to convert website traffic to customers better with platform. ### 7. complete **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Lime Connect (formerly Userlike)?** user support and commercial plan ........ **What do you dislike about Lime Connect (formerly Userlike)?** nothing to notice ...................... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** redued time of help desk operators ### 8. Userlike is an easy-to-set-up tool to test how many customers would like to use a chat function. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Lime Connect (formerly Userlike)?** With Userlike we have found an application that is easy to set up and that offers a lot of interesting functions. The tool is easy to configure and offers a million setting options. So you can set up Userlike according to your wishes. **What do you dislike about Lime Connect (formerly Userlike)?** The infinite setting options are great. However, some settings that are important for us are somewhat hidden in the settings menus. But after a few hours you know where to find something. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We weren't sure if our customers would even want to use a chat. With Userlike, we could easily find out. ### 9. Interesting Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2023 **What do you like best about Lime Connect (formerly Userlike)?** Packed with interesting features. Will need more time to explore **What do you dislike about Lime Connect (formerly Userlike)?** Short trial period. There is insufficient time to learn and apply **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Automating customer conversations. ### 10. Still trying to get my Solution working **Rating:** 3.0/5.0 stars **Reviewed by:** Paul C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The overall function from the Dashboard. allso like the easy platform connection. **What do you dislike about Lime Connect (formerly Userlike)?** Not fair for me to comment at this stage as I have not invested enough time in the system. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I can help my client manage the system and can supply a robust framework that continues to support them in thier own business. I would like to see a reseller model that I can make profit on. ### 11. Userlike to improve CTR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Lime Connect (formerly Userlike)?** The possibility of being able to insert more contact channels. **What do you dislike about Lime Connect (formerly Userlike)?** Integration with WhatsApp Business within the platform. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Get in touch with the prospect immediately. ### 12. Easy and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo . | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Lime Connect (formerly Userlike)?** Easy whatsapp implementation, Makes customer management a breeze **What do you dislike about Lime Connect (formerly Userlike)?** Bland design, Its a bit expensive but it works **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike helped us integrate a chatbot to our website ### 13. Great tool works perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Al K. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Lime Connect (formerly Userlike)?** No bugs, easy to use and good help, and you can add call-to-action buttons on the widget easily **What do you dislike about Lime Connect (formerly Userlike)?** Absolutely nothing at all it's excellent **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Saving time and money by providing such a chatbot ### 14. A really useful set of chat tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The number of integrations for live chat including messenger and whatsapp **What do you dislike about Lime Connect (formerly Userlike)?** Nothing major at this point. We're only in an initial live testing **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're keen to offer Whatsapp chat directly from our website chat. Userlike makes this very easy to set-up ### 15. All the things you need from a chat plugin are in userlike! Just awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** João F. | Head of audiovisuals, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The easy way of customizing things and the looks of the plugin! **What do you dislike about Lime Connect (formerly Userlike)?** Missing a mobile app for operators to use. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike helps me to be closer to my clients and convert! ### 16. Good chatbot, simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Matthias O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Until now, it was quite easy to use and everything is explained well. I use a chatbot for the first time and we tried a few different but userlike was the best one. **What do you dislike about Lime Connect (formerly Userlike)?** I cannot say until now. The pricing is okay, could be a bit cheaper but what couldn't? So until now I am quite happy. Let's wait and try a bit and then I'll tell you again. **Recommendations to others considering Lime Connect (formerly Userlike):** Until now, nothing ;) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Our homepage is just for passive working, so we we're searching for a tool to help us contact our users more easy than email and make it more personal. I hope that'll work. ### 17. nice addon for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** falling w. | PM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item. **What do you dislike about Lime Connect (formerly Userlike)?** To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do a similar build to give your client more options. That's quite the big one. **Recommendations to others considering Lime Connect (formerly Userlike):** try to stay nice in the conversations ;) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** hands on login problems or navigation issues on our website. benefit: way less emails on our support email accounts and monitoring our support requests. really great! ### 18. Userlike is one of the best chat bots I used **Rating:** 4.5/5.0 stars **Reviewed by:** Fadega A. | Web Developer &Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The software is packed with features including AI-enabled automatic language translation, smart notification, integration with Whatsapp, messenger (and other messaging apps), built-in analytics dashboard, filtering, and quality check measure, goal setting, ease of use, and many more. Basically, this piece of software has features for users of different levels. **What do you dislike about Lime Connect (formerly Userlike)?** Userlike is an excellent product, however the price is very expensive compared to its alternatives. Moreover, the pricing gaps between packages and the feature distribution seems uneven in my honest opinion. While I think that the free plan is good enough for a website that is operated soley by an individual or two who may be taking turns, it is pretty limitting in terms of felxible use of the product when you need to interact with more than one client at a time. I don't like, but of course this is designed to push potential clients to go for the paid plans, which I already said are pretty expensive for small and solely operated small businesses. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Communication is key for customer acquisition and retention for my agency. By using userlike, I capture the attention and the basic contact details of users and send the details to a marketing tool where I apply certain techniques to identify potential customers and market my services. The quick and intutive nature userlike's design is welcoming and helps to grasp the attention of a website viewers and prompts them to act thus solving the problem of bouncing viewers. ### 19. Easy Chatbot for fast integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Easy set up and big range of apps to integrate **What do you dislike about Lime Connect (formerly Userlike)?** I would prefer it if you could customize it more. E.g., there are 3-4 templates for the background. I want to use one that fits my website. Or an App for iOS, so I get the messages directly on my phone. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike gets me faster into communication with my customers and enables me to deliver an individual and personal UX ### 20. easy to install and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas L. | Mindjet VAR Platinum Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Lime Connect (formerly Userlike)?** it was so easy and quick to integrate it on our website **What do you dislike about Lime Connect (formerly Userlike)?** as far as I work with Userlike I can't say what I don't like about it **Recommendations to others considering Lime Connect (formerly Userlike):** have a trial, it's easy and very helpful **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** our website visitor can easily connect with us. They don't have to search for a specific contact page ### 21. Easy to use and set up **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Nutritionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Lime Connect (formerly Userlike)?** So easy to set up on my Squarespace website and to customise it so it looks like it's part of your website design. **What do you dislike about Lime Connect (formerly Userlike)?** I'd love to have a desktop app I can download so that it automatically opens when I start my computer. Unless this already exists and I can't find it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** This helps my customers send through quick questions and reduces the load on my inbox! ### 22. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Great customer service both through the chat team and the staff responding to email **What do you dislike about Lime Connect (formerly Userlike)?** We are new to the product and nothing I have found is offputting as yet! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are new to the product but our biggest benefit will be able to integrate multiple channels in one platform! ### 23. Fantastic Live Chat Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Lime Connect (formerly Userlike)?** the possibility to connect different platforms to each other and to assist successfully our future guests **What do you dislike about Lime Connect (formerly Userlike)?** we do not dislike anything, and it is constructive **Recommendations to others considering Lime Connect (formerly Userlike):** Connect as many channels as possible (Whatsapp, Messenger, Telegram) to share one unique dashboard **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** the conversations with our guests are faster and more immediate ### 24. Very satisfactory, it is very complete. **Rating:** 5.0/5.0 stars **Reviewed by:** AZSTRONG W. | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Lime Connect (formerly Userlike)?** It is very easy to use, it is interactive. **What do you dislike about Lime Connect (formerly Userlike)?** At the moment, nothing about the messaging system displeases me. **Recommendations to others considering Lime Connect (formerly Userlike):** Take advantage of the opportunity to have live messaging for your website, it is safe and advisable. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The messages from my users were very important for my company and with Userlike I am solving it. ### 25. Uncomplicated connection and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Lime Connect (formerly Userlike)?** -The chat function is very clearly structured, keyword: user-friendly -The integration into the website is completed in a very short time -Easy handling in daily business -Very good customer support from Userlike **What do you dislike about Lime Connect (formerly Userlike)?** -No suggestions for improvement, everything is very well set up **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** -Main idea: We wanted to offer our customers a more straightforward communication and potential customers direct communication on the website. ### 26. Perfect Service **Rating:** 4.5/5.0 stars **Reviewed by:** Marco W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The system is so easy to use. Thanks a lot **What do you dislike about Lime Connect (formerly Userlike)?** The upgrade version is expensive. Please offer a cheaper one **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The chat function is easy to communicate in real-time with my customers ### 27. Everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Benedict S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Lime Connect (formerly Userlike)?** We have been using Userlike ever since launching our new website and it is exactly what we were looking for. You can adjust just about every part of the plugin to your needs. It is easy to use for our staff. Whenever we have questions userlike support is always quick and helpful. **What do you dislike about Lime Connect (formerly Userlike)?** There is literally nothing we dislike about userlike so far. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to offer our clients quick answers to whatever questions they might have. In the past we have been writing a lot of emails with clients. Ever since using userlike much of that work load has been shifted to live chat which is way quicker to work for our staff. ### 28. Userlike for an online open-door day **Rating:** 4.5/5.0 stars **Reviewed by:** F G. | teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Lime Connect (formerly Userlike)?** quick response from sales-staff modern design loads of functions **What do you dislike about Lime Connect (formerly Userlike)?** too many functions for a beginner expensive **Recommendations to others considering Lime Connect (formerly Userlike):** start setting it up soon enough, there might be difficulties **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we used it to get in contact with pupils on an online open-door day ### 29. Really useful tool ! **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier F. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Lime Connect (formerly Userlike)?** It's simple ! Easy to integrate! Helpful ... 👌 **What do you dislike about Lime Connect (formerly Userlike)?** We didn't have yet the opportunity to dislike any feature... 😉 **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customer support, engagement and integration with our chatbot platform ### 30. We are generally satisfied with the chat solution from userlike. **Rating:** 4.0/5.0 stars **Reviewed by:** Lena S. | Online Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Simple handling in the user backend Diverse configuration options Language selection GERMAN SERVERS! **What do you dislike about Lime Connect (formerly Userlike)?** It is necessary to make complicated browser settings to prevent frequent timeouts, very complex for the layman. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** There were one or two small technical problems, but the contacts at userlike were always on hand and helpful! ### 31. Wordpress plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy integration into our wordpress page **What do you dislike about Lime Connect (formerly Userlike)?** We look for an easy solution for our art project - we would need 2 user to operate during our theatrical show, and we would need some solution for a group chat with the audience during the play, and I could not yet solved. **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend it if you are looking for a straightforward WordPress embedding option. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Adding an ability to chat with our audience via browser during our theatrical play ### 32. Nice and easy and very vulueable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Lime Connect (formerly Userlike)?** The intuitive user interface and the design **What do you dislike about Lime Connect (formerly Userlike)?** the price difference between each version, even if you only need one feature **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Communication with the clients. Supoort while decision making ### 33. Userlike trial - my thoughts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Lime Connect (formerly Userlike)?** I like lots of aspects of this service. I like that you can save pre-written answers and also how you can reassign tickets easily. I think that higher packages sound really interesting as well. **What do you dislike about Lime Connect (formerly Userlike)?** Two things - I really dislike that from our perspective we see lots of German - we've selected English as our language and yet there's lots of German in the chat window. I don't like the fact that you can't drop down a line when writing a message. I am finding that I am writing my answers in Word then copying them into Userlike. **Recommendations to others considering Lime Connect (formerly Userlike):** Definitely take part in the free trial to test it out. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It's easier that all the customer contact goes onto one message so that we don't have 3 different chats with 3 different people happening at the same time. ### 34. EXCELLENT RESOURCE FOR SMALL BUSINESS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Ease of implementation and configuration **What do you dislike about Lime Connect (formerly Userlike)?** Survey on entry could be enhanced to help clarify client needs upfront **Recommendations to others considering Lime Connect (formerly Userlike):** try different configurations like with/without registration mode **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I have just started using it but I believe it will be very useful going forward to assist clients in getting started with using our services ### 35. Very straightforward to get started, and immediate results. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Lime Connect (formerly Userlike)?** We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup. **What do you dislike about Lime Connect (formerly Userlike)?** The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're allowing customers to contact us via chat for the first time, this will almost certainly be a good option for those on a mobile, as well as some from laptops. Hopefully we've extended the number of customers who can easily reach us. ### 36. Conclusion of the test phase: Many features & great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmin D. | Marketingassistentin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike offers many different ways to customize the chat to individual requirements and preferences. Furthermore, the customer support from Userlike is really great. Immediately after signing up, proactive support is offered, which we also took advantage of. The staff member was very competent and the appointment was able to answer all our open questions. **What do you dislike about Lime Connect (formerly Userlike)?** Due to the abundance of features, it was initially somewhat confusing and difficult to navigate the tool. After we engaged with it more intensively and also had a conversation with the customer support representative from Userlike, during which all open questions were answered, it became easier. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike allows prospects or customers to get in touch with us directly on our website. This removes the hurdle that often exists when filling out a form. ### 37. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** There was little coding required and it pretty much worked out the box. EDIT: Having used the software for a little longer - I'm actually more positive about it. The integration with facebook is particularly useful at this is how I communicate with most of my clients and generate leads. It's made it a lot easier to keep track of different people who contact me. I still think the set up is a bit fiddly and getting the automated replies to work how you intend them takes trial and error. Once you've worked it out thought the tools are very useful - such as setting opening and closing hours. Worth checking out if you are willing to put in the time setting it up. **What do you dislike about Lime Connect (formerly Userlike)?** There is not much documentation and some key controls are hidden in places that you wouldn't normally think to look. It took a couple of hours to get the set up complete where with better documentation to could have taken half that. Oh - and it requires a 14 character password with tons of special characters - which is dumb. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It works for my site and enabled me to set opening hours for my facebook page messenger chat. ### 38. Conclusion of the test phase: Easy start and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike offers an easy connection to the homepage. The dashboard is super easy to use and is very clearly designed, with many useful macros for integration. The support was quick, specific, and very helpful. **What do you dislike about Lime Connect (formerly Userlike)?** During the entire testing phase, only the following was noticed: We had imagined that an optional field for entering contact information would appear in the chat. However, entering the contact information is only possible as a mandatory requirement. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Simple questions can now be clarified via chat. Our contact inquiries have been significantly increased in a short time. ### 39. Really amazing and the customer service and support are really good **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Lime Connect (formerly Userlike)?** All de chat, the simple and easy way to implement in my web site is amazing **What do you dislike about Lime Connect (formerly Userlike)?** Nothing, I like all, I don't know why I can log in the first time, but support helped me fast and efficiently **Recommendations to others considering Lime Connect (formerly Userlike):** Do it, don't thinking about it, is fantastic and useful **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To have a chat that provides me to give better customer service and support to my clients ### 40. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Can connect with customers and ensure they can have any of their questions answered immediately. Ensures that customers go through with purchases and offers reassurance. **What do you dislike about Lime Connect (formerly Userlike)?** Would be great to have more features available similar to apps like Tidio. Also cookies have to be accepted by a customer to ensure the app works which doesn't always happen. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It is helping to resolve any issues customers may have such as sizing and gives them confidence in talking to someone within the company before making their purchase ### 41. I like Userlike **Rating:** 4.5/5.0 stars **Reviewed by:** Derya Thomas F. | CXO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about Lime Connect (formerly Userlike)?** I like Userlike because it's easy to understand on the back-end and intuitive to use. The chat is also easy to use for the site visitor. **What do you dislike about Lime Connect (formerly Userlike)?** If anything I don't need all the options and that's why the back-end is a bit more complex than required for my purposes. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike enables interested parties to make direct and uncomplicated contact. This is exactly the service we want to offer via our website. ### 42. Very good chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Lime Connect (formerly Userlike)?** We are still in the testing phase. The performance and ease of use are absolutely convincing. The account was set up in no time and the live chat, which is our main focus at the moment, works flawlessly. Highly recommended. **What do you dislike about Lime Connect (formerly Userlike)?** So far, there is nothing to complain about. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are not looking for a permanent solution (yet), but need a live chat software to quickly respond to inquiries on a case-by-case basis. Userlike does this perfectly! ### 43. Easy to use and implement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Very easy to implement with minimal configuration **What do you dislike about Lime Connect (formerly Userlike)?** First billing tier is a bit high (it goes from free to €99/month) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We were looking for an interface to be in direct contact with users if they had any questions. ### 44. Simple and intuitive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Lime Connect (formerly Userlike)?** German servers, easy handling, attractive design, very intuitive. **What do you dislike about Lime Connect (formerly Userlike)?** Partial problems with the setup, as the preview was not displayed correctly. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Live support for our customers, reduce phone calls and thereby ensure faster support. ### 45. Intuitive and easy to use Chat Tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Marcel P. | Marketing & PR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The many options you can use to change the look of your chat **What do you dislike about Lime Connect (formerly Userlike)?** The Price is debatable and you should consider, if it's worth for your company or usage. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We use Userike as a Livechat Tool on our website and webshop. We want to engage directly with our customers and want them to help in their customer journey, when they need it. ### 46. Great Chat and useful Backend, modular functions. **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin U. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Lime Connect (formerly Userlike)?** The multifunction and modular possibilities. **What do you dislike about Lime Connect (formerly Userlike)?** The only 1 Month testing, if the Shopproject is not live already, 1 Month is not enough... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To close the gap to the customer while his online surfing on our shop ### 47. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | Employee online marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is very user-friendly. There are many setting options for different chats. Integrating the live chat into one's own website was possible without any programming knowledge. Very nice and courteous support. **What do you dislike about Lime Connect (formerly Userlike)?** So far, I have not been able to detect any negative functions. **Recommendations to others considering Lime Connect (formerly Userlike):** Don't be shy and just test it 😊 **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike makes it possible to get in touch with customers quickly and directly. Customers are grateful for the possibility to start a live chat. The option is gladly used. ### 48. Easy to use, more video tutorials appreciated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Messaging center, how work is rotated between colleagues. Userlike seems quite easy to integrate and adapt visually. **What do you dislike about Lime Connect (formerly Userlike)?** Not sure if desktop app is available in Userlike. This would be nice. More video tutorials in the beginning would have given a better overview to me. Furthermore, in the trial version it is sometimes difficult to understand what functions are available and which are not according to your plan. **Recommendations to others considering Lime Connect (formerly Userlike):** Easy to use, but not enough experience. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Not any yet. Userlike is the proposed option to perform a pilot within my company. ### 49. Good functionality. Missing offline mode **Rating:** 4.5/5.0 stars **Reviewed by:** Max M. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lime Connect (formerly Userlike)?** Easy Installation Even for non technical experts. **What do you dislike about Lime Connect (formerly Userlike)?** When I am thinking of a Chatbot ist should habe an offline mode **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Generating new Sales contacts ### 50. Not too bad, some functions could be simplified **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Lime Connect (formerly Userlike)?** Simplicity of integration and use even in the free version **What do you dislike about Lime Connect (formerly Userlike)?** Customization module and end of conversation **Recommendations to others considering Lime Connect (formerly Userlike):** Simple and inexpensive **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Support for customer service we will see once developed in production ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A48%3A06+-0500&secure%5Bsession_id%5D=da5dfe55-821a-48c1-8c5c-03530d8d4a19&secure%5Btoken%5D=1ccaae1bac56d358093818216d792f0293eb8e3d6dca2d8ba79bccf4b781b0ab&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)