Userlike Reviews & Product Details


What is Userlike?

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. Benefits of Userlike - Bring your website to life - Create happy and long-term customers - Raise your conversion rate by 20% Easy to use Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers. Easy to customize Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactive invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome chat service, and more. Easy to scale Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase. Integrate with your workflow As an additional channel, your live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike to give your chat operators the information to offer a personalised service, or pull chat transcripts and offline messages to your CRM. Don’t take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.

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Userlike Profile Details

Userlike Profile Details

Related Links
Q&A
Languages Supported
Dutch, English, French, German, Italian, Portuguese, Spanish
Vendor
Userlike
Company Website
Year Founded
2011
HQ Location
Cologne, Germany
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
30
Twitter
@userlike
Twitter Followers
6,064
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Companies Using Userlike

Level 3
Telogis
Harvard University
Justworks
Lydia
Allianz
NoRedInk
BMW
Sounday
Sage
Shoppr
Hillary Clinton

Userlike Reviews

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1-25 of 202 total Userlike reviews
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Chief Digital Officer
Airlines/Aviation
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"UserLike high frequency in chats and easy to use"

What do you like best?

I was surprised by the high frequency of chat rooms and the way customers who use it go directly

to the point, it is very simple what allows them to communicate directly with the right person, is a modern and intuitive chat, has quick view of all the activity with integrated statistics as well as, mail, management of chat sessions, operators, integration with iOS what's more my attention

What do you dislike?

The native way of using it on the mobile, unless you carry around a 9-inch tablet inches in your back pocket all day, the web interface is narrow and a pain to use, the shortening the time of login session on the website, it takes a long time to enter, support chat is very inefficient for the high cost of the software

Recommendations to others considering the product:

Empower your sales with a better service, use conversion functions such as tracking objectives and prospects functions as a smart profile of clients to gather public information about your client based on your email address, increase sales, efficient communication between customer / agent, less distractions, will have all the necessary tools to give a customer service first

What problems are you solving with the product? What benefits have you realized?

It allows team members to create personalized connections with customers, for example, through sticky chat, where returning clients connect with the operator they have previously chatted with, keeping us in touch with reality, but the channels like the telephone and email are absurd when it comes to picking it up, you they provide instant feedback without disturbing your customer's experience

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Managing director 
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"The best live chat has Userlike"

What do you like best?

Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best

What do you dislike?

They have not taken the initiative to make it compatible with mobile, a very weak point for me since sometimes I do not have my computer at hand and it would be very useful to use it from my mobile

but other than that I do not have any kind of relevant criticism

Recommendations to others considering the product:

It is a platform that offers you a free basic plan with all the options enabled, it is one of the best without any doubt

What problems are you solving with the product? What benefits have you realized?

With this software, it improves the customer service of small businesses. Userlike improves the reception of customers and increases productivity by providing the best alternatives for provide support at the ideal time. The use of users as well as presents a opportunity to extract data and collect information

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leovaldo Perez
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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" how useful is userlike"

What do you like best?

in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect

What do you dislike?

you must first join all the contacts in order to have conversations through the chat, and having all the clients access to register is a bit complicated

Recommendations to others considering the product:

there are many applications that generate the same utilities to this web, I consider that it is not innovating in communication, it is a web more simply

What problems are you solving with the product? What benefits have you realized?

want to resolve the issue of having direct conversations with customers in real time, but now it is very easy to have applications on your phone that resolve the issue of direct communications without being on a computer

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Customer Services Agent
Small-Business
(11-50 employees)
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""Simple and Effective""

What do you like best?

Userlike setup was extremely simple to make. The Dashboard is obviously organized and the association with the Website works consummately. All visits are anything but difficult to utilize and the usefulness is incredible. It offers the scoring visit work which gives us input to improve the administration, gives us exact explanatory understanding relating the exhibition of our assistance work area bolster group and furthermore significant web traffic information. Userlike simple integration with different applications and great client support is a reward as well.

What do you dislike?

I have not found any basic blemishes in the item. Userlike is a perfect instrument for our use.

Recommendations to others considering the product:

Userlike capacity to convey client administration all the more rapidly and effectively, super-simple usage and quick bits of knowledge about approaching inquiries makes the apparatus worth using. I recommend.

What problems are you solving with the product? What benefits have you realized?

With the live talk Userlike we can offer live assistance; we can collaborate with our customers in a simple and snappier route without hindrances. Userlike enormously decreased the quantity of lost clients because of assistance work area specialists being disconnected. The point by point scientific input we get from customers has extraordinarily improved our business pipe and consumer loyalty level.

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Customer Services Agent
Small-Business
(11-50 employees)
Validated Reviewer
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""Userlike Review""

What do you like best?

The dashboard offers us capacities for group the executives, administrators can interface with one another. The capacity to join the help group in a similar domain, and this brings extra advantages, for example, consistency and improvement of collaboration. It additionally offers the scoring talk work, which gives us criticism to improve the administration. I can not help but rather notice that the portable form of Userlike works incredible and is versatile to various gadgets.

What do you dislike?

I have not discovered any critical imperfections in the product. Userlike is an ideal instrument for our organizations use.

Recommendations to others considering the product:

I would exceptionally recommend this to different organizations who are hoping to get the most effort to their customers without over entrusting staff.

What problems are you solving with the product? What benefits have you realized?

Userlike improves client degrees of consistency by giving experiences into what the client needs, their purchasing patterns and the inconspicuous benefit openings that might be introduced. Utilization of Userlike additionally introduces a chance to information's and accumulate patterns and examples to all the more likely improve the client experience. Coordination with CRM is one extraordinary component as well. The proactive variant of talk broadens the capacity of my site to improve connections as well.

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U
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
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"It fits with your website"

What do you like best?

It is a really good SaaS app. The dashboard offers us functions for team management, operators can interact with each other. This is one of the greatest advantages of this app, the ability to join the support team in the same environment, and this brings additional benefits such as consistency and simplification of teamwork.

It offers functionality at the best price. It allows us to offer an excellent service to the client, extract relevant metrics, and most importantly, it offers us a channel to receive the questions of the users.

What do you dislike?

I have no complaints or negative reviews for this software.

Recommendations to others considering the product:

It is suitable to offers good customer service. It has all the essential elements to help grow your customer support team.

What problems are you solving with the product? What benefits have you realized?

It helps us improve our customer service, increase operator productivity and quickly respond to user requests. It also provides us with data to innovate our services and satisfy the demand of our customers.

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Chief Technology Officer, Co-Founder
Computer Software
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Quick to integrate and good at what it does"

What do you like best?

Overall UserLike is a great choice to quickly add live chat presence to your website. Changes made to chat widgets propagate automatically so there's no need to change code after you add the widget to your page for the first time.

What do you dislike?

One issue I face with UserLike is there's currently no native way to use it on mobile. Unless you carry around a 8+ inch tablet in your back pocket all day the web interface is cramped and a pain to use. I'd love to see a mobile app from these guys as I'm happy to answer customer questions while out and about. Additionally, I wish there was a way to shorten the login session timeout on the website. Right now it seems like it's around 6 hrs. My lead discovery and customer support tool should require authentication a bit more frequently as it contains very valuable and sometimes personally identifiable information.

Recommendations to others considering the product:

Userlike is a great solution if you're looking for a standalone chat service. However, it's not made for much else. There are other solutions in the customer presence sphere that offer a similar service, but with a more in-depth CRM+Chat+Analytics integrations of their own design. We're currently combining UserLike with MixPanel and other tools to support our business and it's working well for us. Keep this in mind if you have specific requirements!

What problems are you solving with the product? What benefits have you realized?

We're evaluating UserLike for sales presence and customer support. In testing our users have liked using it very much.

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Marketing Manager
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy setup, clear structure, fast to implement on the website, powerful tool"

What do you like best?

The Setup was very easy to make. Even if you are not trained in with the tutorials and the logical structure everything worked perfect. The Dashboard is clearly structured and the Connection with the Website works perfectly. All chats are easy to use and the functionality is great. Also the Support Team makes a great Job and Supports in a professional way.

What do you dislike?

The only thing we miss is an app from where youcan handle the chats as well.

What problems are you solving with the product? What benefits have you realized?

It Supports us to get in direct contact with our target Group and customers and help them to answer questions and solve Problems.

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Co-Founder
Market Research
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"I compared and found Userlike most useful for our small company"

What do you like best?

Userlike helped us to setup the right customer support within 30 minutes. We could integrate the chat function without any hassle or problems. The software is easy and intuitive to use, so that we didn't have to invest any resources in training our support team. It was important to me, as we weren't sure at the beginning if we will stick with it or choose another service provider.

What do you dislike?

I would love to see Whatsapp support, but so far there are no companies offering that (August 2017). I would like to send out canned responses if the user wrote two different keywords in one session. For me automated chat support where customer support agent jump in at the right time is the future. 99% of our support questions are always the same, so we would love to answer them directly.

Recommendations to others considering the product:

I tested Zopim, Orat.io and now userlike. Userlike provided the best value to us.

What problems are you solving with the product? What benefits have you realized?

We pay a lot for our leads, so we want to convert them. Userlike helps us to increase the conversion rate and our business would not work without live chat support. As we are operating in several Latin American countries we don't want to rent tens of phone numbers and offer phone support. Live Chat is very important to us because we provide a new concept to our customers and most of them want to confirm what they red.

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U
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"It's a live chat with great features "

What do you like best?

The interface of the chat window is eye-catching and user-friendly. It can be customized from the colors to the preset chat script for offline chat. It also offers the scoring chat function, which gives us feedback to improve the service.

Another aspect I like about Userlike, is that stores the talks, which is quite useful because it helps us interact with visitors without any confusion. I can not help but mention that the mobile version of Userlike works great and is adaptable to different devices.

What do you dislike?

Nothing. I have not found significant flaws in the software.

Recommendations to others considering the product:

I recommend Userlike because its installation is fast, it is not a cumbersome software and it can be used in any website.

What problems are you solving with the product? What benefits have you realized?

It allows us to improve the customer service experience and attract more leads efficiently.

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Helpdesk Analyst
Information Technology and Services
Enterprise
(10,001+ employees)
Validated Reviewer
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"Powerful analytical insight to businesses."

What do you like best?

I specifically am impressed with the level of analytical insight which Userlike provides us pertaining the performance of our help desk support team ,and also important web traffic data like the location of web visitors to our website , referral link , their browser type ,device type etc These insights are used by the product and sales team to improve our app and website and also improve the workings of the help desk support team.

Customer support - Userlike has an effective and standby customer care team who are quick to act as a guide whenever we run into any hurdle ,why using Userlike.

Chatbot- As customers of userlike ,we are able to make use of its chatbot - Chat butler . Chat butler has helped our support team focus on difficult and complex problems faced by our users,while Chat butler gets to handle the easy questions posed by users. Thus winning the support team valuable time to maximize performance. No other situation has Chat butler been more helpful than during weekends ,when the support team is on break .In situations like this , Chat butler guides web visitors to open a ticket.

What do you dislike?

For new support agents introduced to Userlike , it takes a bit of learning to get accustomed to this programs user interface ,as it is not very intuitive ; this has to be improved on. Also Userlike lacks a mobile app. at present and this is a setback for the helpdesk team , as they want to be able to communicate with our web visitors even while on the move across the office space. Our closest get- around solution to this hurdle is to make use of a tablet and this probably does not give you the light weight feeling you get from a mobile phone.

Recommendations to others considering the product:

Userlike is free for the basic plan and that is a good way for support teams to try knowing how much this works for them.

What problems are you solving with the product? What benefits have you realized?

Majorly better sales conversion .Userlike ensures we are able to respond to problems faced by our customers in the process of using our service in real time and on occasions ,when there are no agent available ; we can count on Userlike's chatbot - Butler to guide our users to open a ticket .Ensuring a sales rep. can revert back to them via email or phone .

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great Software"

What do you like best?

The features and the aesthetics are great and intuitive. Customer Feedback using user like will help the company grow and develop new business models. The introduction of machine learning combined with the usage of user like and its products will help not only our company improve but also improve the industry by catering to the needs of the customer base and retain and grow the customer base. We like the opportunity to add new operators under customer service and have them all under one particular page so that the customer service experience is uniform and can be tweaked at any give point. This also improves the shipping and product efficiency to help improve our industry. Moreover, the chat embed feature with a myriad of chat options such as private and normal help the company interact with the company better. This make the chat also secure and effective.

What do you dislike?

The software is great, would like to see slack and desktop integration. Slack would improve emplyoyee, employee interaction to help with customer interaction.

Recommendations to others considering the product:

Yes. Userlike is a great software tended towards the customer centric industry like our industry.

What problems are you solving with the product? What benefits have you realized?

Small business customer service. Userlike improves customer retention rates by providing insights into what the customer wants, their buying trends and the unseen profit opportunities that may be presented. Use of user like also presents an opportunity to data mine and gather trends and patterns to better improve the customer experience.

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CEO
Internet
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"A custom experience for my website"

What do you like best?

The possibility to format messages and actions of form, the chat history control and the fact you can customize all messages and a little of interface are awesome. I like the possibility to try it for free and extend the free trial period by answering the feedback form. Unfortunatelly, I cannot say much about the pro account because we are still using the free trial version. I think the possibility to attach a file in chat is a great feature too, because in the specific case of ampr@amprincorporadora.com.br it's very common to send PDF files to customers searching for a specific product information.

What do you dislike?

I live in Brazil and this chat tool is too expensive for my country =( Other thing I dislike is the fact that Userlike don't offer an mobile app, what woul be a great feature for my team. I dislike the limitations for plans, it's great to have a free trial period and the possibility to extend it with a feedback form, but maybe it would be better to have a free plan, with minor limitations. I use the Zendesk with other customers and they have a free plan, wich fits almost every situation for me.

Recommendations to others considering the product:

It's really easy to setup and admin.

What problems are you solving with the product? What benefits have you realized?

To make better relationships between customers and my company. Integration with CRM is one great feature too. The proactive version of chat extends the capability of my website to make better relationships too.

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Analista de Marketing
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Increased lead conversion"

What do you like best?

Although our website has a "contact us" area, it didn`t receive much attention from our visitors. Immediately after installing Userlink widget, questions and leads started to come in! After testing for a few days, it proved essential for converting more visitors into customers. Definitetly recommend it.

Also, our visitors are much more confortable starting a chat than sending an e-mail or making a call. That is definetly a trend, started by Whatsapp and Facebook.

What do you dislike?

I haven't got enough time to explore all the features, but I miss a feature for receiving messages when I am on a smartphone. Also, it is a bit confusing when switching to admin mode to chat: when in chat mode, I did not find a option to switch back to admin mode, unless I opened a second tab on my browser.

When on mobile, I find that the widget function is not clear for the users. It could have a customizable message, like "Any questions?" in order to generate more engagement from the visitors.

Recommendations to others considering the product:

Definitely recommend it.

What problems are you solving with the product? What benefits have you realized?

I found that many users were accessing my website, but none were asking questions. When we did a more detailed research, we found out that the users weren't finding the service they were looking for or they had additional questions and were leaving the website.

After I installed the Userlike widget, some visitors started asking questions and engaging with the website and, as a result, I increased my conversion rate. And that is essential to many businesses.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very customer friendly chat-tool"

What do you like best?

Userlike is very easy to use. We quickly learnt how to use, implement and maintain the software. All we needed to do is to read the best practices. The features are explained very well. We managed the setup completely independently and started our first chats on our website very soon. The chats work smoothly in practice. We have had very good experiences with it.

What do you dislike?

Userlike is very clearly arranged. We have only one suggestion: the offline messages are a little hidden. If you do not actively check to see if a message has been received, you can quickly miss the latest news. Here, a visual mark on the dashboard or a mark in the "Messages" field might be desirable.

Recommendations to others considering the product:

In any case, use the macro function. You can send more complex responses very quickly. Therefore, we currently schedule to integrate Userlike into reybex to establish a help chat to our customers. The macro feature is very valuable.

What problems are you solving with the product? What benefits have you realized?

We are software engineers, producing an ERP software for online trading. It is called reybex (www.reybex.com). At the moment, we have set up Userlike on our website to answer questions about the software. Now we work on an integration of Userlike into our software. The advantage is that we can channel support requests directly to trained personnel and to give responses very quickly.

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Stagista
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Userlike is very funny"

What do you like best?

it's easy using for a base use. I like graphic settings and I like that I can change many settings like colors. I like the prize because it's quite cheap. I'd like to try the business profile for a short period but I can't.

I can't say other feedback beacause with free version I can't test the program how I'd want.

What do you dislike?

I have to pay to do almost everything, the free version it's impossible to use. I prefered having italian language, will be better having more languages. The trial version it's not simple to start. I do this questionnaire but i don't know how start the trial month.

Recommendations to others considering the product:

sure

What problems are you solving with the product? What benefits have you realized?

to reply to customer's answers. It's very important for us replying to ours customers as soon as possible

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Functional, beautiful and responsive"

What do you like best?

The bes thing about user like is the control panel, it is simple to use and really good desing for newbies.Im selling my online product a lot! and I think it is incredible. When a Hired a team for the support it was easy easy to teach them how to use the platafot , and that is exactly what a enterprise want.. don´t waste time and be as productive as it can be posible.

What do you dislike?

I love everything about this plataform, is the best. The most incredible thing about user like is the catchie feature, when the visitor of your sithe doesnt even take a look at the chat this feature makes them see the chat. I completely love the way Userlike desings all what it has.

Recommendations to others considering the product:

It very likely to use it but I need the support more

What problems are you solving with the product? What benefits have you realized?

Im selling my online product a lot! and I think it is incredible. What I´m doing is creating a client data base in order to sell a lot. it seems that chats and personalize attention helps so much that right now Im makeing a lot of sell just by using the userlike plataform. When a Hired a team for the support it was easy easy to teach them how to use the platafot , and that is exactly what a enterprise want.. don´t waste time and be as productive as it can be posible. I love everything about this plataform, is the best.

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CRM-Manager
Small-Business
(2-10 employees)
Validated Reviewer
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"Tolle Chat-Software!"

What do you like best?

Das Beste an Userlike ist die kinderleichte Einrichtung und Anwendung; man muss sich nicht erst durch unzählige Erklärungen lesen sondern kann direkt loslegen. Falls etwas unklar sein sollte, stehen einem die Userlike-Mitarbeiter jederzeit zur Verfügung und bieten einem den nötigen Support.

Die Chat-Software bringt alle nötigen Features mit sich, die uns eine schnelle & unkomplizierte Kommunikation mit unseren Kunden ermöglichen. Wir waren auf der Suche nach einer Möglichkeit, noch schneller mit unseren Kunden in Kontakt zu treten bzw. die Kundenfragen noch schneller beantworten zu können; das gelingt uns mit Userlike jetzt problemlos.

Wir sind auf jeden Fall total begeistert und können Userlike wärmstens empfehlen!

What do you dislike?

Leider ist die Software für junge Unternehmen bzw. Startups vergleichsweise teuer und die Basis Version nicht ganz ausreichend für unsere Bedürfnisse. Außerdem wäre eine Userlike-App richtig genial um auch mobil Zugriff zum Chatportal zu haben. Ansonsten sind wir allerdings sehr zufrieden mit Userlike.

What problems are you solving with the product? What benefits have you realized?

Wir nutzen Userlike, um unseren Kunden neben dem Service via Telefon & Mail einen weiteren Kommunikationsweg für ihre Fragen zu bieten ohne dass sie sich lange in Warteschleifen oder mit langen Mails herumplagen müssen.

Mithilfe des Chats können wir so in erster Linie kurze Standardfragen in kürzester Zeit beantworten und sparen damit nicht nur uns sondern vor allem auch unseren Kunden jede Menge Zeit.

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Ceo & Founder
Sporting Goods
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Maybe the best customer chat solution we've seen!"

What do you like best?

Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already ordered Chromebooks for our support reps who work remotely. The app forf Chrome OS makes the Chromebook (in our opinion) the equivalent of a S3 - "self-contained support system".

What do you dislike?

We expected the feature set to be "thin", and were pleasantly surprised.

Recommendations to others considering the product:

Write a clear plan, and then stop and review this plan whenever a solution seems to be contradictory to your methodology. You may find out that your methodology may be what's inefficient.

What problems are you solving with the product? What benefits have you realized?

Providing support to our web customers who are in the process of customizing a product through our website. It solves that issue, and seems to be scalable to migrate up to handle all support channels.

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Owner
Internet
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
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"Best live chat service for a decent price"

What do you like best?

I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every language.

All the options you would like in a chat software is available with Userlike. I did find all the possibilities in other software that cost a lot more as Userlike. I pretty like the price quality of this software.

What do you dislike?

I can’t find any negative about this software.

Recommendations to others considering the product:

good price quality and great support team.

What problems are you solving with the product? What benefits have you realized?

Support and e-commerce for customers.

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Inhaberin
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
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"Ein wirklich genialer Kundenservice!"

What do you like best?

Ich bin per Zufall auf Userlike gestoßen und weil es ein deutscher Chat-Anbieter ist, war meine Neugierde sehr groß. Die Einrichtung verlief ganz leicht und falls ich doch mal Fragen hatte, konnte ich sofort den Support kontaktieren. Hier hatte man mir sehr kompetent und freundlich weiter geholfen. Des weiteren gefällt mir sehr gut, dass es einen Disclaimer für die Datenschutzerklärung gibt, die dem User vor Beginn eines Chats angezeigt wird. Durch diesen neuen Service kann ich viel leichter mit möglichen Kunden in Kontakt treten. das Tool macht genau das, was es soll und ich bin schlichtweg begeistert. Mein Fazit laut: Absolut empfehlenswert für jeden, der mit seiner Website oder Blog seinen Lesern einen besondern Service bieten möchte. Die Preise sind durchaus human und keines überteuert. Der Chat-Panel ist übersichtlich und einfach zu handhaben.

What do you dislike?

Einzigstes Manko, dass es bislang noch keine App für Userlike gibt. Aber vielleicht bietet die Firma das in naher Zukunft an. Mit einer App könnte man sich auch mobil von unterwegs aus einloggen und noch schneller auf mögliche Anfragen reagieren.

Recommendations to others considering the product:

Wer auf der Suche nach einem deutschen LiveChat für seine Website ist, der ist bei Userlike genau richtig! Weil das Unternehmen seinen Sitz in Deutschland hat, und nicht wie viele Anbieter aus den USA , kann man das als deutscher Anwender bedenkenlos einsetzen.

What problems are you solving with the product? What benefits have you realized?

Ich habe einen zeitnahen Kundenservice für meinen Blog gesucht und bin hellauf begeistert! Jetzt können mich mögliche Kunden in spe noch schneller kontaktieren und vor allem brauchen sie keine E-Mails mehr schreiben. Es sei denn, man ist offline.

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President
Events Services
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Userlike has really helped our customer service department and would recommend to any small business"

What do you like best?

The program and interface is easy to use, set up, and maintain. It allows for ease of access from where ever our staff may be working as we often work remotely. The mobile version has been especially helpful to our overseas clients who can reach us quickly and without needing to parked at a workstation.

What do you dislike?

The only draw back is having to login to delete past chat sessions. It is easy to do, just a little inconvenient at times. Especially if you are on the more budgeted plan where you have to constantly ensure that the resolved chat sessions are canceled to allow the "free" chat locations to become available.

Recommendations to others considering the product:

I would highly recommend this to other companies who are looking to get the most outreach to their clients with out over taxing your current staff.

What problems are you solving with the product? What benefits have you realized?

We were looking to have better access to our online visitors who had questions and didn't want to email or pick up the phone to call. It allowed for fast response and direct answers tot heir questions in a very timely manner. Seeing how we can instantly solve problems that otherwise go unasked, unsolved, or even forgotten, has enabled us to scoop up some otherwise possibly lost revenue. In our industry some of the terminology we use that we consider generic, needs a little explanation to the customer whop is trying to figure out what to order. This allow us to solve those issues in real time.

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Chief Investment Officer
Financial Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Great Services"

What do you like best?

Automation, quality services and ease of access. Furthermore the pricing is very affordable and the free account an amazing feature. I will definitely share this innovative and affordable service within my network

What do you dislike?

No negative feedback or review up to now. I believe that this service has the potential of being the breakthrough, making a difference both organizationally and financially for the small, medium and large enterprises.

Recommendations to others considering the product:

Do try.

What problems are you solving with the product? What benefits have you realized?

Political consulting and digital services agency: Blue Strategies International is a political consulting, full-service digital agency. We transform how causes and brands engage their most important people. At Blue Strategies International, we strive to bring on board the best and most creative professionals. Our driving force: engaging people - helping to grow communities, building platforms, and transforming organizations for the digital age.

Blue Strategies International, the leading technology provider for campaigns and organizations, partners with the best businesses to provide the most creative, secure and cutting-edge technology.

No matter what level the race the client is in, Blue Strategies International will guide him to build and lead the most efficient campaign, and meet his principal objective: turning out a winning number of votes for his campaign by/on Election Day.

We aim at achieving a real-time or 24/7 support. Financial benefits increase: +25%.

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Assistant Director
Leisure, Travel & Tourism
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"GREAT Product for your Website!"

What do you like best?

The option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

What do you dislike?

There is not much to dislike. It is very simple and easy to use after a few times. There is definitely room for improvement that I believe could excel this company. If there was an app where I could access the chats from my phone, that would bring it to a whole other level.

What problems are you solving with the product? What benefits have you realized?

The ability to engage with guest without having to speak with them. Although phone access is better, we allow customers who don't want to make a call, to still communicate with us via chat. And it is instant, where emails can get lost or people forget to reply. It brings a premier service to your website when you have chat as an option.

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Ski Patrol Assistant Director
Wine and Spirits
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Great chat platform with one or two minor glitches"

What do you like best?

The automatic macro pop ups when you start typing are a very quick and efficient method for speedy communications. The overall ease of use and discovery of features for the agents.

What do you dislike?

I find the inability to edit how the macro drop down is organized very frustrating. The ability to better control the interface depending on the size of the agent's screen would be a big improvement. While customer support has always answered our questions well, it can take some time.

Recommendations to others considering the product:

Take the time to train your agents well right up front, we found that a brief training with as-you-go continuing ed led to more time spent in the overall training process. Having a trainer walk a new agent through their first several interactions saved time and led to better interactions much more quickly

What problems are you solving with the product? What benefits have you realized?

We offer a real-time support for callers on phone-banking teams so speed is absolutely critical as the people that are requesting our help are on the phone with someone that is likely impatient to get off the phone. Our ability to answer the questions fast enough that they can keep their customer on the phone has helped us reach many more people than we were reaching before Userlike.

Userlike Features

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Customization
  • Conversation Archiving

Userlike User Ratings

8.8
Ease of Use
Average: 8.9*
8.6
Quality of Support
Average: 8.6*
8.8
Ease of Setup
Average: 8.7*
* Live Chat Category
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Userlike Categories on G2