Userlike Reviews & Product Details

Userlike Overview

What is Userlike?

Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS. Over 10,000 SMEs and leading businesses around the world such as Lufthansa, Porsche and more are creating long-term customer relationships with Userlike. Benefits: - Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a messaging CRM for capturing leads and following up naturally. - Raise your conversion rates. A case study with Virgin Airlines showed a 3.5 times higher conversion rate as well as a 15% higher average order value for customers who chatted compared to those who didn't (https://www.userlike.com/en/blog/benefits-of-live-chat ). - Raise customer satisfaction and create loyal customers. Live chat is the preferred contact channel for 66% of online shoppers who want to ask about the products they are interested in buying. Start chatting today with our forever free plan.

Userlike Details
Website
Languages Supported
German, English, Italian, Dutch, Portuguese, Spanish
Product Description

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

How do you position yourself against your competitors?

What separates us from the flock is our focus on design, usability, and flexibility.


Seller Details
Seller
Userlike
Company Website
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,747 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
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Userlike Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die einfache Bedienoberfläche ermöglicht eine schnelle Einweisung für die Mitarbeiter. Alle normale Buttons sind einfach zu erreichen und schnelle zu erklären. Viele Änderungs- und Gestaltungsmöglichkeiten sind bereits in der Testphase möglich. Review collected by and hosted on G2.com.

What do you dislike?

Die Testphase könnte mit einem Full-Service starten und diese dann markieren. So das erstmal alles direkt getestet werden kann um dann das entsprechende Paket auszuwählen. Aber das fragen wir noch per E-Mail an.

Wir haben eigentlich bei uns eingestellt, dass der User seinen Namen und E-Mail Adresse preisgeben muss, das funktioniert nicht immer, müssen wir aber auch noch mit dem Service klären. Daher kann ich zu "Dislike" nichts weiter Schreiben und ich denke, dass dies eigentlich auch keine Dislikes sind, aber irgendwas muss ja nunmal hier rein. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Die Testphase ist ein gutes Mittel um zu überprüfen, ob solch ein Tool für die Besucher der Homepage / Webshop wertvoll ist oder ob es weiterhilfe... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir haben uns etwas mehr Ansturm während der Testphase gedacht. Eigentlich war das zum Glück nicht so... Das zeigt uns, dass unser Webshop ganz gut funktioniert. Gleichzeitig kamen solch "faule" Anfragen, die man einfach beantworten kann, aber hoch komplexe, bei denen man sich zurückmelden muss. Es ist definitiv ein Mehrwert für den Webshhop, aber den zeitlichen Aufwand, sollte man dahinter nicht unterschätzen. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. Review collected by and hosted on G2.com.

What do you dislike?

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No advice is really needed. The free trial speaks for itself and the fact that you can keep using it after the trial with one user is an excellent way of letting customers get to know the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have not had a chat service on our website for some time now and UserLike was the best option to try it out due to the free trial. The ease of this service has enabled us to trial a web chat widget successfully. We hope to be able to increase the amount of leads from out website by giving visitors a commitment free method of asking questions about our services. I would highly recommend this product to companies looking to trial a live chat for their website. Review collected by and hosted on G2.com.

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Senior Marketing Coordinator Mexico | Project Leader Nueva Linea de Producto
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool. Review collected by and hosted on G2.com.

What do you dislike?

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the trial to check if it works for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The simplicity of the widget and how quickly you can get up and running. It took me less than 10 minutes to have it installed and running., Review collected by and hosted on G2.com.

What do you dislike?

The interface can seem overpowering, but if you take your time and read all the instructions it will all make sense. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am working on converting more of my web traffic into customers. I feel that personal touch might be the better way to go versus just bland contact pages that no one seems to want to fill out. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Nous avons découvert Userlike parmi la liste des meilleurs Tchat sur le web pour une intégration professionnelle. Testé sous toutes les coutures, c'est un outil puissant et au tarif correct, par rapport aux concurrents. L'utilisation reste efficace et fonctionnelle, rien de compliqué en soit. L’assistance de Béa et Kristina, en français, pour leurs conseils commerciaux et techniques étaient de mises et compréhensibles, merci à elles. Concernant les fonctionnalités, celles-ci sont intéressantes du fait que l'on puisse connecter plusieurs sites web et réseaux sociaux sur le même Dashboard (L'autre version BETA d'un Dashboard est très prometteuse et déjà pas mal aboutie, vivement la version finale avec ces améliorations de productivité et connectivité.) D'autre par, la version standard première est agréable à travailler et bénéficie de toutes les options utiles pour un bon déroulement de gestion tchat.

Avant de nous lancer avec UserLike, nous avons pu profiter d'un rallongement de la période de démo,(non négligeable) afin de mieux cerner l'outil, le passant au banc d'essaie pour une intégration professionnelle chez B&C et sur tous nos support de communication Web, sans rencontrer de difficultés majeures. Une performance qui nous a fait gagner un temps considérable aux vues de nos exigences. Un temps d'adaptation court pour comprendre la solutions et la mettre en production direct avec le soutient LIVE de nos interlocuteurs UserLike.

Nous ne retiendrons que du bon de cette expérience avec Userlike : réactivité, fonctionnalité, performance. Review collected by and hosted on G2.com.

What do you dislike?

Il y a beaucoup d'aide pour apprendre à utiliser cette solution, mais plus de traductions en français seraient la bienvenue, ainsi que des vidéo françaises. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Testez, n'hésitez pas, le service client est à votre écoute et disponible, vous avons été séduit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avec UserLike nous avons centralisé, toutes les demandes de nos sites web et réseaux sociaux sur un seul dashboard auprès de notre équipe commerciale, permettant ainsi d'être plus réactif, et être disponible de suite pour accompagner nos clients. Review collected by and hosted on G2.com.

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Marketing / Process Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die Userbility und den super schneller Support. Review collected by and hosted on G2.com.

What do you dislike?

Es gibts nicht auszusetzen. Alles top. Bestens. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ich kann es nur empfehlen aufgrund der Usability und dem echt super schnellen und guten Support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir wollen Userlike für unsere Homepage nutzen und per Widget auf unserer digitalen Event integrieren. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

best user expirience and very simple pratice Review collected by and hosted on G2.com.

What do you dislike?

I have recently started using it. For the moment there is nothing I don't like. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am completely satisfied, there is nothing you can do for me. I am already so happy with your service Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Das Design ist klar, die Anpassungsmöglichkeiten insbesondere auch zum Thema Datenschutz gefallen mir sehr. Review collected by and hosted on G2.com.

What do you dislike?

Ich kann es nur nutzen, wenn ich vor meinem Rechner sitze und den Browser geöffnet habe und tatsächlich eingeloggt bin.

Mir ist es nach einem Browserabsturz bereits passiert, das ich nicht angemeldet war, dann bekommt man natürlich auch nichts mit.

Desktop und Mobile App wäre da hilfreich. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ursprünglich wollten wir Userlike Testen um abzusehen ob es für ein Kundenprojekt geeignet ist. Dazu haben wir es auf der Seite eines unserer eigenen Produkte eingesetzt. Tatsächlich konnten wir so 2 oder 3 Kontakte generieren.

Es hilft durchaus Hürden zu überwinden und hilft dabei potentiellen Kunden auf schnellem Wege Antworten zukommen zu lassen. Review collected by and hosted on G2.com.

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Communication & Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The tool Userlike is very user-friendly. It's easy to understand and you can start working with it on a very quick basis. The tool also provides analytics of the usage of the chat + history of chats. Review collected by and hosted on G2.com.

What do you dislike?

Nothing 'till now. For small companies it can be a bit too much in terms of options, but it's not specifically a bad thing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Even when we are working in a very specific branche, it is still useful to have a chat on the website. People can quickly have some contact and ask questions, and when it gets too complicated we can easily get in contact by phone. It's like a first-step in contact. Review collected by and hosted on G2.com.

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Marketing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

All of the leads generated in a short period of time. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how there is not an App. It would be SO handy to have Userlike on my mobile for when I step away from my desk. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not all people like talking on the phone. People enjoy simple, FAST responses. So we are getting conversions that we would not get without this service. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Userlike is definitely refreshing in comparison to it's counterparts like Intercom. Great UX overall and the interface is clean, simple and self-explanatory. In addition, unlike most of the chat services available in today's marketplace, Userlike can be leveraged through other ecosystems including Microsoft 365, especially during an unprecedented, public healthcare crisis such as COVID-19 where remote working is the norm. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that Team Userlike is awfully modest about their killer product - it doesn't hurt to brag sometimes, bragging rights are free after all ;-) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When you're ready to explore the benefits of a non-nonsense chat service that values user privacy and goes the extra mile to help you, and your people - look no further than Userlike. There's not a minute you'll regret post-transition from your existing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact tracing for disaster relief operators. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

simple design and stabel function. push messages remind me to take action. collaboration with team should easily be possible. Review collected by and hosted on G2.com.

What do you dislike?

i do have little experience with such a tool but from my point of view: quite nice. a little bit more options for individual scaling would be nice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

get more response from website visitors, undertake direct and fast communication and interaction with interesting applicants, prefilter interested candidates via forms, chatbot, etc. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

How easy it was to use and also integrate on the website Review collected by and hosted on G2.com.

What do you dislike?

It once reset all my settings and I couldn't work out why Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

People can contact us live as they have questions, more likely conversion to sale. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the interface for the customers, really easy for them to use. Review collected by and hosted on G2.com.

What do you dislike?

The admin is a little complicated compared to competitors Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This works just like the expensive competitors but comes with a much cheaper price tag. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The solution we wanted was for customers to speak to us without email or telephone calls, but the benefits are its actually a lead generating machine! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

klare Trennung in Konfiguration und Bedienung mehrere Webs (Widgets) Review collected by and hosted on G2.com.

What do you dislike?

Das Lizenzmodell ist leider wenig flexibel für unsere Branche. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Betreuung mehrerer Webs in unterschiedlichen Sprachen mit gleichen/verschiedenen Agents. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

den Aufbau der Seite, die einfach Bedienung Review collected by and hosted on G2.com.

What do you dislike?

es gibts nichts ander Seite, das mir bis jetzt nicht gefällt Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir sparen uns unnötige Anrufe da viel per Chat beantwortet werden kann. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die Individualisierung und einfach Anbindung im Google Tag Manager. Review collected by and hosted on G2.com.

What do you dislike?

Mir fehlt noch der Überblick, was alles möglich ist. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

use the 2 weeks of testing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir können mit unseren Nutzern chatten und erhoffen uns mehr Leads. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Sehr gute Tutorial und der Support ist schnell und zuverlässig Review collected by and hosted on G2.com.

What do you dislike?

Es wäre gut, wenn es die Möglichkeit gäbe, dass die Nachrichten über eine App auf dem Desktop eingehen würden, statt über den Browser. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir wollen gerade den ausländischen Interessenten die Möglichkeit geben, schnell ihre Fragen zu stellen. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

this will be an initial review, before I have checked the software. so based on what I see, how i will get approached and how my gut feeling will react. Review collected by and hosted on G2.com.

What do you dislike?

so far I'm not able to say anything regarding dislikes or likes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

one benefit I realised, is the way of thinking. i was searching for a substitute term regarding naming customer support lines, aliases for tac support ect - and thats how I came across them. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Setup was super easy and we are enjoying the free trial on our website. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately the Analytics are not part of the cheapest subscription. Not even a few numbers.. it would be nice to see at least the overall number of chats and messages... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are getting more information about the need of our customers and see how they navigate through our website. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The fact that I can interact with my viewers on my website, I don't lose my leads Review collected by and hosted on G2.com.

What do you dislike?

Maybe a more user friendly way to set up the application Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I dont lose my leads who visit my website

I look much more professional Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The onboarding process was super simple with tutorials that anticipated all of my questions. I really didn't have to think very much and "voila" my website had the chat feature. Second, the ability to log on or off is equally simple. Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything about this service, but it's not clear to me (yet) if there's a free plan or if I have to upgrade to a paid plan. At $29/mth I'm not sure if it's worth it for my small business until I get more traffic on my site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I go to a website ready to buy, I like there to be an easy way to get my questions answered without having to write and email or pick up the phone. I imagine that this is true for my customers, too. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Awesome customer support and easy to use tool! Review collected by and hosted on G2.com.

What do you dislike?

Only thing - that they do not have an App yet, in which you can interact with your customers! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our own customer service will be much better and interactive now. We are very positive that our conversions will increase thanks to the live chat implementation! Review collected by and hosted on G2.com.

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