Lime Connect (formerly Userlike) Features
Communication (4)
Pop-up Chat
Based on 120 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Based on 124 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Targeted Emails
Sends automated emails to further engage clients and potential clients. This feature was mentioned in 57 Lime Connect (formerly Userlike) reviews.
Co-Browsing
Based on 35 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
Based on 112 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Based on 94 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Lead Development
Based on 84 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Knowledge Base
Based on 89 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.
Team Inbox
Based on 88 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
Based on 92 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Process (1)
Macros
As reported in 13 Lime Connect (formerly Userlike) reviews. Allows administrators to create templated responses to frequently asked questions.
Channels (8)
Social
Connects employees with customers through a social media solution. This feature was mentioned in 14 Lime Connect (formerly Userlike) reviews.
Live Chat
Based on 27 Lime Connect (formerly Userlike) reviews. Ability to connect agents with customers through email.
Phone
Connects employees with customers through a calling solution.
Text
Based on 20 Lime Connect (formerly Userlike) reviews. Ability to connect agents with customers through text message solution.
Social Media
Conversations enacted over social media.
Website
Based on 17 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS)
Conversations enacted through text message (SMS).
Other
Conversations enacted through other channels.
Insight (2)
Surveys
Provides opportunity for customers to give feedback through a survey. 14 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Reporting
Enables administrators to create customized reports reflecting customer satisfaction. 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Messenger (3)
AI
Artificial intelligence (AI) and chatbot involvement.
Live Chat
Based on 17 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Live human component of conversations.
Customization Interface
Quality of interface for designing and customizing conversation maps. 15 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Customers (3)
Profiles
Based on 13 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.
Analytics
Based on 12 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.
Lead Gathering
Based on 13 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.
Responses (4)
Customization
As reported in 17 Lime Connect (formerly Userlike) reviews. Customize your chat workflows with rules and automations.
Control
Control who the chatbot converses with (and when). 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Route To Human
As reported in 16 Lime Connect (formerly Userlike) reviews. Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.
Platform (6)
Live chat
Provide tools for live chat on one's website. This feature was mentioned in 18 Lime Connect (formerly Userlike) reviews.
Integrations
Based on 17 Lime Connect (formerly Userlike) reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Collection of information
As reported in 18 Lime Connect (formerly Userlike) reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Conversational Platform (2)
Omnichannel
As reported in 25 Lime Connect (formerly Userlike) reviews. Allows multiple related channels to interact at once to reduce transfers.
Proactive Engagement
As reported in 17 Lime Connect (formerly Userlike) reviews. Provides features for sending outbound messages to engage customers through proactive support.
Support Automation (3)
Intelligent Routing
Can route contacts to agents the customer has worked with before. 28 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Transcripts
Maintains a transcript of conversations from all channels. This feature was mentioned in 26 Lime Connect (formerly Userlike) reviews.
Self-Serve Support
Enables customers to resolve queries or issues without the assistance of an agent. 15 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.
Generative AI (9)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
WhatsApp Messaging - WhatsApp Marketing (6)
Transactional Messages
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Bulk WhatsApp Messaging
Enables users to send mass WhatsApp marketing campaigns
Conversational Messaging
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Personalization
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Promotional Messages
Allow users to share promotions with subscribers via WhatsApp
Automated Replies
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing (4)
Segmentation
Deliver tailored promotions to specific audience segments
API Integration
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
WhatsApp Commerce
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Analytics
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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