Lime Connect (formerly Userlike) Features

Based on 120 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 124 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 57 Lime Connect (formerly Userlike) reviews.

Based on 35 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 112 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 94 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 84 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 89 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 88 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 92 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 13 Lime Connect (formerly Userlike) reviews. Allows administrators to create templated responses to frequently asked questions.

Connects employees with customers through a social media solution. This feature was mentioned in 14 Lime Connect (formerly Userlike) reviews.

Based on 27 Lime Connect (formerly Userlike) reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Based on 20 Lime Connect (formerly Userlike) reviews. Ability to connect agents with customers through text message solution.

Conversations enacted over social media.

Based on 17 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through other channels.

Provides opportunity for customers to give feedback through a survey. 14 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

Enables administrators to create customized reports reflecting customer satisfaction. 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

Artificial intelligence (AI) and chatbot involvement.

Based on 17 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Live human component of conversations.

Quality of interface for designing and customizing conversation maps. 15 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

Based on 13 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 12 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 13 Lime Connect (formerly Userlike) reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

As reported in 17 Lime Connect (formerly Userlike) reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

As reported in 16 Lime Connect (formerly Userlike) reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.

Provide tools for live chat on one's website. This feature was mentioned in 18 Lime Connect (formerly Userlike) reviews.

Based on 17 Lime Connect (formerly Userlike) reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 16 Lime Connect (formerly Userlike) reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 16 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

As reported in 18 Lime Connect (formerly Userlike) reviews. Can collect and store information from interlocators, such as email, phone number, etc.

As reported in 25 Lime Connect (formerly Userlike) reviews. Allows multiple related channels to interact at once to reduce transfers.

As reported in 17 Lime Connect (formerly Userlike) reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. 28 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

Maintains a transcript of conversations from all channels. This feature was mentioned in 26 Lime Connect (formerly Userlike) reviews.

Enables customers to resolve queries or issues without the assistance of an agent. 15 reviewers of Lime Connect (formerly Userlike) have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Allow users to share promotions with subscribers via WhatsApp

Provides automated WhatsApp message replies to recipients

Deliver tailored promotions to specific audience segments

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Provides analytics on opt-ins, open and delivery rates, and click-throughs

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives