--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. The best product on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I have tried many other products, non of them are the complete package as this one. Professional, easy to use, beautiful, functional. It has all the features you would need. **What do you dislike about Lime Connect (formerly Userlike)?** Lack of mobile support (App), otherwise great. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customers can contact me at any time. ### 2. Userlike Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Bergmann J. | Sales, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Chat function with the online function done super well **What do you dislike about Lime Connect (formerly Userlike)?** the pricing model is not so good for our small company message costs extra money **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Online Trade ### 3. Good Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ilan K. | Directeur Marketing & E-commerce, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The software is faster and very simple. **What do you dislike about Lime Connect (formerly Userlike)?** The statistics are light and the software is not connected to AT Internet **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** direct chat with my customer ### 4. Conektta´s Userlike Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Interface, simplicity and whatsapp integration. More than one widget chat is possible to use multibrand. Create tickets easily is awesome integtation. MAcros chat are very simple to use earnig time **What do you dislike about Lime Connect (formerly Userlike)?** Whatsapp integration only available in expensive subscription, it would be better just a minimun extra charge to use it. We found some difficulties to acess support in the beginin, but we understood that the main support channl is the chat! **Recommendations to others considering Lime Connect (formerly Userlike):** Whatsapp and facebook chat integration and usability is the best recomendation **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline. Create tickets when the operators are chating is awesome! ### 5. Live Chat 14 Day Free Trial **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Ease of use and integration of the program. **What do you dislike about Lime Connect (formerly Userlike)?** In a responsive design some of the chat box won't be in view. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The business problem is response time to customer questions. The benefit is the ability to communicate instantly with customers and provide a solution or resolution. ### 6. Great chat widget! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Co-Founder, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2016 **What do you like best about Lime Connect (formerly Userlike)?** We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us. **What do you dislike about Lime Connect (formerly Userlike)?** The WhatsApp connect feature is just with the package "corporate" available. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, and with the help of the userlike chat-widget we can handle easy requests and the first questions they might have. ### 7. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I love how well it works. I've never had any complaints about the speed or response time. I love that both of my businesses integrated easily into the one account. **What do you dislike about Lime Connect (formerly Userlike)?** I don't have very much I don't like with the product. If I had to choose something maybe just a little more customization options that are included with the free setup. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I've discovered people prefer to chat online about questions they may have about the services I provided as appose to calling. They seem more comfortable with it. ### 8. Lot of features without hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Roland S. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The admin interface is clean, we are able to set up everything, which really differs Userlike from others. We have tried happyfoxchat.com too, but Userlike far ahead and works and looks better. **What do you dislike about Lime Connect (formerly Userlike)?** Currently we have a trouble with Google fonts, but I hope it will be resolved soon. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We would like to reach the visitors on our website. I think this chat window is a great way to communicate with peoples on the site and get engagement. ### 9. So far, so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Easy to install and configure. **What do you dislike about Lime Connect (formerly Userlike)?** So far, there is nothing to criticize, as we are still in the testing phase. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We want to provide the customer with a quick, barrier-free contact option for last questions during the direct purchase impulse. We still cannot assess whether this actually works. It looks similar for existing customers who still have technical questions. ### 10. Very useful live chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2016 **What do you like best about Lime Connect (formerly Userlike)?** User friendly live chat, easy to integrate that is the best part we like. **What do you dislike about Lime Connect (formerly Userlike)?** Everything is so perfect, why dislike ? We love it. **Recommendations to others considering Lime Connect (formerly Userlike):** We would love to recommend others. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have started out and found it very useful, we are using it on symufa.com which is a digital goods marketplace and this live chat plugin is helping our customers. ### 11. It's an easy to use solution **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander W. | Digital Development Specialist, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Overviews and Settings, API documentation **What do you dislike about Lime Connect (formerly Userlike)?** no export function of chats, still missing divided operators within the logins **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Patient centricity ### 12. Very useful for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about Lime Connect (formerly Userlike)?** It's amazing how Userlike can be customized in style and function. Beautifully designed, and simple to install and setup. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing, we're very happy with the use of this tool so far. After considering 10 different competitors we're confident to say that we have made the right choice. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Our clients need to regularly communicate with us. Previously we were doing it via email or phone. Userlike has made the process much easier. Now we can talk to our website visitors, convert more leads, and keep customers happy. ### 13. Does what is say on the box! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The interface for the customer is clean, modern and easy to use. **What do you dislike about Lime Connect (formerly Userlike)?** We had some issues integrating with Zendesk and our customers getting very 'internal' looking emails. Userlike support were unfortunately unable to help, so that is a bit of a problem. If that can't be resolved we wouldn't continue using it as the emails going to customers were not appropriate. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Live chat is definitely a great way to engage with customers immediately, and for customers to get immediate support. Definitely love offering live chat. ### 14. We really like the application **Rating:** 4.0/5.0 stars **Reviewed by:** Diederik V. | Owner, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Easy to use. Dashboard is great. Nice design and proactive chat. **What do you dislike about Lime Connect (formerly Userlike)?** No mobile support, only desktop. So we cannot use it when we're out of the office. **Recommendations to others considering Lime Connect (formerly Userlike):** Easy to use and great design. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** getting in contact with our customers quicker ### 15. Easy to use, great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Sumon M. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2016 **What do you like best about Lime Connect (formerly Userlike)?** It was simply easy to setup and get running. The interface looks good and my operators liked it to communicate with our customers. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing till now. All the features are good enough for our service at the moment. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Our clients need to regularly communicate with us. Previously we were doing it via email or phone. Userlike has made the process much easier. Now we can communicate with our customers and it takes less time and can give the customers best experience of our service. ### 16. GPS Safety App, www.gpssafetyapp.co.uk **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen A Clarke I. | Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I like the webinars, I believe you generate leads, trusted by 1000 company's & has a 95% customer satisfaction rate. **What do you dislike about Lime Connect (formerly Userlike)?** nothing at the moment, I have yet to get involved. **Recommendations to others considering Lime Connect (formerly Userlike):** I would give it a go as I have yet to use Userlike fully. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** getting my device in the public domain, When it does it will be huge as it's unique. ### 17. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I like the ability to customize the widget **What do you dislike about Lime Connect (formerly Userlike)?** the time it takes to load on the webpage itself **Recommendations to others considering Lime Connect (formerly Userlike):** Great for a small business. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** people that are not able to contact me can now contact me ### 18. It works well, easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2016 **What do you like best about Lime Connect (formerly Userlike)?** It is very easy to use besides that the widget is looking good. You can customize the widget as well. **What do you dislike about Lime Connect (formerly Userlike)?** You cannot the visitors while they are visiting your webpage. There are no options like triggering the wizard based on scenarios. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** You can be in contact with costumers whenever they need. This is very important for us. ### 19. good product **Rating:** 4.0/5.0 stars **Reviewed by:** Jeroen v. | Marketing & Communicatie | Partner, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The chat is beautifully designed. And the interface is easy to use. **What do you dislike about Lime Connect (formerly Userlike)?** There's only a desktop option, not mobile **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're getting easier contact with our customers. ### 20. Overall satisfied. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The push notification system Userlike has implemented seems to work great for us. We are so busy, it really helps to get desktop notifications for every chat. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike how the chatroom pops up automatically. There may be a way to fix this, but I have not looked into it yet. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have helped many customers in the buying process. I would say Userlike has definitely lead to conversions. ### 21. New and Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Lime Connect (formerly Userlike)?** each and every feature of the system i like **What do you dislike about Lime Connect (formerly Userlike)?** There is nothing which makes me to feel that i dislike only price **Recommendations to others considering Lime Connect (formerly Userlike):** everyone shoud try **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Connecting with user ### 22. Easy to install and a great feature for my webshop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2016 **What do you like best about Lime Connect (formerly Userlike)?** it's easy to install and I can try it for free so I have some time to find out if it fits my expectations **What do you dislike about Lime Connect (formerly Userlike)?** light speed and user like did not immediately connect **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** fast contact with my clients ### 23. Userlike review - it's pretty good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The ease of transferring information through to CRM helps. **What do you dislike about Lime Connect (formerly Userlike)?** The system allows you to automatically collect user IP located data, however this has been rarely accurate **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Looking for a livechat system to help the website generate more leads from prospect visits. ### 24. Easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Lucas W. | Creative director, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The interface is easy to use. The set up of the product went fine. **What do you dislike about Lime Connect (formerly Userlike)?** Switching between modus in the backend. The chat and al the other settings. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Chat with customers. ### 25. Easy to use, scalable for all purposes, just great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Self-explaining set-up, easy to use, fast integration **What do you dislike about Lime Connect (formerly Userlike)?** So far nothing. The Price is little high since we are not "selling" items. For us the tool is first respond Approach. **Recommendations to others considering Lime Connect (formerly Userlike):** Buy it! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We needed a lot of time to answering "easy" questions by E-Mail. With this tool we can handle easy and fast first questions threw the live Chat without sending hundred of mails. ### 26. We're happy with Userlike **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I like the way it can be customized in style and function. Also I like the dashboard and the the whole application can be configured. **What do you dislike about Lime Connect (formerly Userlike)?** From an administrator point of view (not serving chat requests) nothing to dislike comes to my mind. **Recommendations to others considering Lime Connect (formerly Userlike):** * Easy administration * good support * great features **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're decreasing response time and increasing the number of customers requests served. ### 27. Easy to use chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Milosz K. | MD | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Language options...branding colors and of course nice UX...great onboarding process. No big issues **What do you dislike about Lime Connect (formerly Userlike)?** Appearance was difficult to get to but finally resolved by email I have received **Recommendations to others considering Lime Connect (formerly Userlike):** HAve you got referral link? **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customer experience ### 28. userlike - smart way to get in touch with your users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Userlike has the key advantage of having the appearance like a chat on your smartphone. Its usage is automatically familiar to everyone. In addition I like the easy handling to set up the whole thing. **What do you dislike about Lime Connect (formerly Userlike)?** I dont't like the eyecatcher function but that is a setting you can easily set off. **Recommendations to others considering Lime Connect (formerly Userlike):** If you are not convinced try the free test version for two weeks. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I'm solving the daily problems and questions of customers. The biggest benefit is to help your customers. They have no effort to search for an address or phone number. ### 29. Userlike is one of the best chats international market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Lime Connect (formerly Userlike)?** We use chats in all our projects. We already have experience with various tools chats and certainly userlike is one of the best in the market. It has many features and integrations needed to get results online. We are very pleased with the use of userlike. **What do you dislike about Lime Connect (formerly Userlike)?** Few things, I miss more integrations ... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We got a chat tool, simple to use and easy to integrate with other solutions. Thus, we automate compliance and control of our customers. ### 30. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2016 **What do you like best about Lime Connect (formerly Userlike)?** - simple integration - good features - growing API **What do you dislike about Lime Connect (formerly Userlike)?** There are many ideas to extend the product, but nothing I dislike **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** CC via Chat, solving problems and selling goods via chat ### 31. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The ease of use of the admin interface and customization as well as the fast of setup are among the best features I have found in the app. **What do you dislike about Lime Connect (formerly Userlike)?** For the time being I am fully satisfied with the product. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are using Userlike to get feedback and give support from our customers. ### 32. Simple live chat for the website **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is simple live chat for the website. Easy to use. **What do you dislike about Lime Connect (formerly Userlike)?** Lack of mobile apps for operators. With app I could take the live chat on go and get notifications from my phone. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are catching leads from our website. ### 33. Great Chatsystem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The clear overview and the possibility to send links view preview of website **What do you dislike about Lime Connect (formerly Userlike)?** The Available/Break Button, not very clear. Maybe the button should be bigger ;) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Faster solutions without any calls Clients don't have to wait ### 34. Great chat system, very easy to customise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2016 **What do you like best about Lime Connect (formerly Userlike)?** How easy it is to tweak the system to suit your needs. You are given a range of options out of the box which makes the setup time very short. Also love that we can pass custom data through from our logged in users via the API **What do you dislike about Lime Connect (formerly Userlike)?** The only issue i have is that we cannot add extra fields to the before chat survey **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We implemented this to offer chat support to our existing client base. ### 35. Good service, good app **Rating:** 5.0/5.0 stars **Reviewed by:** Erik R. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The way they try to help their clients who don't have so much experience. **What do you dislike about Lime Connect (formerly Userlike)?** So far I don't have any bad experiences using Userlike **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The most important beefit is the direct contact with the customers. ### 36. Great Customer Success Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Integrates directly with Pipedrive, Slack to make sure everyone's aware of conversations and prospect flow. **What do you dislike about Lime Connect (formerly Userlike)?** Requires having the chat panel active (from what I can see) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Direct contact from website visitors without requiring email/contact form. Can answer prospect questions quickly and convert them to leads. ### 37. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I like how I never miss a chat because of the noise notification. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike how little time I have to respond. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I am having no business problems. I have realized the benefits are providing customers with better customer service. ### 38. I really like Userlike, I think it is a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The integration with Pipedrive it is really helpful for us **What do you dislike about Lime Connect (formerly Userlike)?** Sometimes the UI is a bit messy and it is hard to know where to talk with the users **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We need to give quick online support to the prospective students from our bootcamp ### 39. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve Y. | Director of Operations, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2015 **What do you like best about Lime Connect (formerly Userlike)?** The installation was easy, the customer experience is easy, and the products' app works great with my android! Whenever someone initiates a chat on my website, I get an audible alert on my phone and can send text messages to them in real time. What more do you want? **What do you dislike about Lime Connect (formerly Userlike)?** Nothing, the thing is perfect, works as expected, can't think of any other feature it would need to serve its' purpose. **Recommendations to others considering Lime Connect (formerly Userlike):** Try it out! You won't need to look elsewhere after realizing the impact it will make on your business. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The need for a full-time agent to sit behind a desk just to wait for web chat inquiries. This product lets multiple people get notified on their mobile device when their customer needs attention. ### 40. Clear and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Barry M. | Sales Manager at Pepperminds, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2015 **What do you like best about Lime Connect (formerly Userlike)?** I like how easy it was to set up. When I created an account, it only took me around 10 minutes and then I was chatting with a client on the site. I also like a lot that I can see where the person I am chatting to is from, and that I can see how he is moving through the website. **What do you dislike about Lime Connect (formerly Userlike)?** I would like to have the chat window without branding, but this is not possible with the version I have. I am able to take away the first logo, but the link stays. For the rest I don't dislike much. **Recommendations to others considering Lime Connect (formerly Userlike):** Read the intro tutorial before you get started. I learned a lot about how to adjust the chat through it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The reason I wanted to try out Userlike was to sell more. I think this works, but we didn't do any real A/B testing. By feeling though it worked, I noticed a couple of times that the people who talked to me over the chat bought something later on, so that's nice. ### 41. Great feedback from customers **Rating:** 4.5/5.0 stars **Reviewed by:** Raquel S. | Imp Sea Operations, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2015 **What do you like best about Lime Connect (formerly Userlike)?** Before we only used phone and email. Especially compared to phone, live chat is a lot better. We put the amount of slots on 6, so we can chat per person with 6 people at the same time. With the phone that can only be one. It's a lot less stressful to talk with customers over the chat than over the phone. Also it's been very straightforward to set up. **What do you dislike about Lime Connect (formerly Userlike)?** It's not possible for us to put 1 operator in multiple chat groups, that was a bit inconvenient for us. **Recommendations to others considering Lime Connect (formerly Userlike):** Ask the guys in the Userlike backend if you have a question, a few times I thought something wasn't possible while it actually was possible **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We started using Userlike mostly to reduce the amount of phone calls we were getting. It was just getting too much. In total we did get more customer contacts after implementing, but we can handle them easier. Also, more of them are now sales related instead of handling complaints, which is nice. ### 42. first days of using userlike > rapid integration into the website, great support service, nice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Klaus M. | Inhaber, Geschäftsführung, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2015 **What do you like best about Lime Connect (formerly Userlike)?** rapid integration into the website, great and very friendly support service, quick and easy learning how to use the system, good statistic overview, lot of addons, a lot of nice functions you will not findin other chat solutions **What do you dislike about Lime Connect (formerly Userlike)?** the eyecatcher are not so nice, you can build some own buttons...but this need time, so more different eyecatcher would be nice, could not find an addon for ACT CRM altough this ACT (swiftpage) is very populary on marcet, **Recommendations to others considering Lime Connect (formerly Userlike):** I tested now 3 weeks .... you can try a lot of solutions, you will see, that userlike is quick, smart and secure of personel data (privacy) what you need in european areas like austria or germany. I can say, I am satiefied with my trial time and I am sure to buy this service for longer time after this evaluation time .... I tested 2 different services and read a lot about the other solutions on the marcet...for european use with privacy and server in EU this userlike service is at this moment the best choice. You will find cheaper service, but not with this fully function and privacy. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** more information to the customer to prevent shopping cart interruption, quick information for some people they not found the standard contact form on the website or to busy to send more information ### 43. Review Host Africa **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about Lime Connect (formerly Userlike)?** Our sales increased! In general the tool is very handy. **What do you dislike about Lime Connect (formerly Userlike)?** Sometimes the Chat breaks up for some reason. I did not find how to turn off the chat subsript email. Option: The tool should turn the operator offline after some time of inactivity **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have often sophisticated questions. We can better adress these questions with the chat. So its easier to generate new qualified leads. ### 44. New startup direct customer support channel. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Chief Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2015 **What do you like best about Lime Connect (formerly Userlike)?** I really like the flexibility of the tool. I has many customizable options, the reporting, ratings, and social aspects are great (especially after we do a good job on our end of supporting the customer). Its really a first class tool that anyone serious about customer engagement should get. **What do you dislike about Lime Connect (formerly Userlike)?** That the chat panel functions like a separate entity. Once you're in the chat panel, you're only able to access a few of the config features. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** This tool gives us the ability to directly interface with our customers and support them in real time as they need it. For our user base, that is a critical aspect and a way for us to continue to grow our brand and provide strong user interaction between our team and our users. ### 45. Used if for offline messaging then online : easy integration on the website and application **Rating:** 3.5/5.0 stars **Reviewed by:** Benoît d. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Lime Connect (formerly Userlike)?** Simple interface for clients No mistake possible interface for operators using a purely web interface **What do you dislike about Lime Connect (formerly Userlike)?** No mobile app or close integration with google hangout for operators **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Engage prospects and early stage customer during the onboarding on our platform ### 46. Great experience, easy to use and very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2015 **What do you like best about Lime Connect (formerly Userlike)?** Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help them better. I also like rhe, the easy way to control chats and users in the panel and the quick process to begin to use it... In just a morning we had a powerful chat tool on the site that let us be in contact with our audience! **What do you dislike about Lime Connect (formerly Userlike)?** Nothing, I am very happy with the use o this tool and I can not tell anything that I dislike at all! **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend it, without a doubt for the reason I have already mentioned in the benefits point **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With this tool you can be in touch more directly with your visitors, you can solve doubts in the moment and generate a closer relationship with them than if you just provide a form to contact or a mere eMail. And people prefer more and more each day to have a chat than to make calls ### 47. My own experience with Userlike **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiu B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2015 **What do you like best about Lime Connect (formerly Userlike)?** The ease of setting things up and what the chat tells me about the webvisitors. By looking at the URL the visitor is on, I already kind of know what he or she is interested in. I often know what the visitor will ask, before he asks it. **What do you dislike about Lime Connect (formerly Userlike)?** I would salute real-time-monitoring and many other features. **Recommendations to others considering Lime Connect (formerly Userlike):** Make sure the chat button is clearly visible on your site, don't hide it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We sell vouchers and coupons for online advertising. These can be used for using in Facebook, Google, Bing. People mostly have questions before buying these coupons, so we use the chat to give interested website visitors a final push, let's say. We regularly make direct sales over the chat. ### 48. Great product! Highly recommmend for small and medium startups **Rating:** 5.0/5.0 stars **Reviewed by:** Timothee B. | CEO & Co-Founder, Wine and Spirits, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2015 **What do you like best about Lime Connect (formerly Userlike)?** We tested the userlike solution for a year on our Wiine.Me website with great success Easy to use, lots of functionalities and very easy to setup. The online & offlien chat have greatly improved our sales. **What do you dislike about Lime Connect (formerly Userlike)?** To better handle the chat support of each team member computer, we had to install a messenger app, linked to the chat, but it was easy to setup **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Improved our sales by talking with customers Helped us highlight the critical blocking point of the funnel experience The main aim was to better know and solve our customers problems upfront. Mission accomplished. ### 49. Good Application **Rating:** 4.0/5.0 stars **Reviewed by:** Adrien L. | Co Founder, International Trade and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2015 **What do you like best about Lime Connect (formerly Userlike)?** - Esay to manage - Push of messages - Daily stats **What do you dislike about Lime Connect (formerly Userlike)?** - Customization - Back office (it's sometimes difficult to understand how it works) **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** People can chat directly with us when the encountered issues. Instead of leaving the website without buying anything, you can advice them and help them, in order to boost your sales and don't loose clients. ### 50. Very usefull for small businesses like mine **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre T. | Co Founder, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2015 **What do you like best about Lime Connect (formerly Userlike)?** Very easy to install on my website, easy to use daily **What do you dislike about Lime Connect (formerly Userlike)?** I think an app is missing, to make sure I can be contacted by consummers even if i leave my chair for few minutes **Recommendations to others considering Lime Connect (formerly Userlike):** You can ask them what ever you would like to know, they answer very quickly and are very kind. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** My products are expensives and I'm a young company. The chat don't help me to conclude quickly the sales, but it helps a lot to show that the company is real and give them more convidence. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A03%3A39+-0500&secure%5Bsession_id%5D=67f5c66c-7122-40be-8810-30c47e42e19c&secure%5Btoken%5D=e83d0b5c2759989fbaac26965a3b8b9165267ccd6f572bc14fc06a257426f264&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)