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# Lime Connect (formerly Userlike) vs LiveChat Comparison - What are their main differences?

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Lime Connect (formerly...LiveChat[+ Add Product](#)

Reviews

**Lime Connect (formerly Userlike)**[

4.4/5(453)

](https://www.g2.com/products/lime-connect-formerly-userlike/reviews#reviews)

**LiveChat** [

4.5/5(813)

](https://www.g2.com/products/livechat/reviews#reviews)

Pricing

**Lime Connect (formerly Userlike)**
Free Trial

**€0.00** · Free

**LiveChat**
Free Trial

**$19.00** 100 Visitors Per Month · Starter

**Pricing Insights**
from reviews

Time to Implement

**Lime Connect (formerly Userlike)**
1 month

Based on 30 responses

**LiveChat**
1 month

Based on 37 responses

Return on Investment

**Lime Connect (formerly Userlike)**
13 months

Based on 16 responses

**LiveChat**
9 months4 months sooner

Based on 30 responses

Perceived Cost

**Lime Connect (formerly Userlike)**
$$$$$

**LiveChat**
$$$$$

Average Discount

**Lime Connect (formerly Userlike)**
19%12% more

**LiveChat**
7%

 ![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

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Pros & Cons

**Lime Connect (formerly Userlike)**
[
Call Management (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews)[
Case Management (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews)[
UX Improvement (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews)

**LiveChat**
[
Ease of Use (24)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[
Features (20)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[
Not Intuitive (7)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[
Chatbot Issues (6)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews)

Integrations

**Lime Connect (formerly Userlike)**
Not enough data

**LiveChat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image")

ChatBot

](https://www.g2.com/products/chatbot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image")

Ecwid

](https://www.g2.com/products/ecwid/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[
View all
](https://www.g2.com/products/livechat/integrations)

Screenshots

**Lime Connect (formerly Userlike)**
 ![Lime Connect (formerly Userlike) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1539836/G2_-_Ai_Agent_Platform_-_1076x700_-_EN.png)

**LiveChat**
 ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png)

Ratings

Meets Requirements

**Lime Connect (formerly Userlike)**

8.5

8.5347

**LiveChat**

9.1

9.1709

Ease of Use

**Lime Connect (formerly Userlike)**

8.7

8.7348

**LiveChat**

9.3

9.3708

Ease of Setup

**Lime Connect (formerly Userlike)**

8.8

8.8261

**LiveChat**

9.0

9.0288

Ease of Admin

**Lime Connect (formerly Userlike)**

8.5

8.5266

**LiveChat**

9.1

9.1278

Quality of Support

**Lime Connect (formerly Userlike)**

8.6

8.6285

**LiveChat**

9.1

9.1657

Has the product been a good partner in doing business?

**Lime Connect (formerly Userlike)**

8.6

8.6235

**LiveChat**

9.1

9.1270

Product Direction (% positive)

**Lime Connect (formerly Userlike)**

8.9

8.9328

**LiveChat**

8.3

8.3700

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.3

148

8.5

405

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

10

AI Text Summarization

Not enough data

7.8(won by default)

9

AI Text-to-Speech

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.6

120

|

Verified

9.2(won by 0.6)

330

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Notifications

8.2

124

|

Verified

8.9(won by 0.7)

328

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Targeted Emails

8.2

57

8.4(won by 0.2)

221

Co-Browsing

8.5(won by 0.2)

35

|

Verified

8.3

30

In-App Messaging

Feature Not Available

8.8(won by default)

269

|

Verified

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.2

112

|

Verified

8.4(won by 0.2)

281

|

Verified

Conversation Archiving

8.3

94

|

Verified

8.8(won by 0.5)

305

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Lead Development

8.1

84

|

Verified

8.6(won by 0.5)

255

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Base

8.3

89

|

Verified

8.6(won by 0.3)

259

|

Verified

Team Inbox 

8.2

88

|

Verified

8.6(won by 0.4)

244

|

Verified

Customer Profiles

8.2

92

|

Verified

8.4(won by 0.2)

249

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.8

440

Ticket and Case Management

Ticket Creation User Experience

Not enough data

9.2(won by default)

248

Ticket Response User Experience

Not enough data

9.1(won by default)

245

Workflow

Not enough data

9.0(won by default)

239

Automated Response

Not enough data

9.2(won by default)

253

Service Level Agreement (SLA) Management

Not enough data

8.5(won by default)

156

Attachments/Screencasts

Not enough data

9.0(won by default)

231

Ticket Collaboration

Not enough data

9.1(won by default)

230

Customer/Contact Database

Not enough data

8.9(won by default)

142

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.4(won by default)

6

AI Text Summarization

Not enough data

7.2(won by default)

6

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

9.2(won by default)

220

|

Verified

Email to Case

Not enough data

9.3(won by default)

232

|

Verified

Live Chat Support

Not enough data

9.4(won by default)

269

|

Verified

Social Media Integration

Not enough data

8.9(won by default)

222

|

Verified

Voice

Not enough data

8.5(won by default)

108

Video Chat

Not enough data

Not enough data

Platform

Customization 

8.2

112

|

Verified

8.4(won by 0.2)

281

|

Verified

Mobile User Support

Not enough data

9.1(won by default)

82

|

Verified

User, Role, and Access Management

Not enough data

9.2(won by default)

88

|

Verified

Third-Party Integrations

Not enough data

8.9(won by default)

73

|

Verified

Reporting

Not enough data

9.0(won by default)

213

|

Verified

Activity Dashboard

Not enough data

9.1(won by default)

217

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

7.8

21

Not enough data

Messenger

AI

7.2(won by default)

9

Not enough data

Video Chat

8.5(won by default)

17

|

Verified

Not enough data

Customization Interface

8.2(won by default)

15

Not enough data

Sequencing

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

8.1(won by default)

6

Not enough data

Website

8.3(won by default)

17

|

Verified

Not enough data

Text Message (SMS)

7.5(won by default)

6

Not enough data

Other

6.7(won by default)

7

Not enough data

Voice Assistants

Feature Not Available

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Profiles

7.4(won by default)

13

|

Verified

Not enough data

Analytics

7.6(won by default)

12

|

Verified

Not enough data

Lead Gathering

8.1(won by default)

13

|

Verified

Not enough data

Audience Targeting

Feature Not Available

Not enough data

Sales Conversion

Feature Not Available

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

8.2

23

Not enough data

Responses

Customization

8.2(won by default)

17

Not enough data

Control

8.1(won by default)

16

Not enough data

Route To Human

8.3(won by default)

16

Not enough data

Menu bars

8.2(won by default)

16

Not enough data

Drip sequences

Feature Not Available

Not enough data

Platform

Live chat

8.8(won by default)

18

Not enough data

Integrations

8.3(won by default)

17

Not enough data

Branding

8.2(won by default)

16

Not enough data

Analytics

8.2(won by default)

16

Not enough data

Role-based access

8.0(won by default)

16

Not enough data

Collection of information

7.9(won by default)

18

Not enough data

A/B testing

Feature Not Available

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

7.8

50

Not enough data

Conversational Platform

Omnichannel

7.8(won by default)

25

Not enough data

Proactive Engagement

8.0(won by default)

17

Not enough data

Personalization

Feature Not Available

Not enough data

Contextual Engagement

Feature Not Available

Not enough data

Support Automation

Intelligent Routing

7.9(won by default)

28

Not enough data

Transcripts

8.0(won by default)

26

Not enough data

Self-Serve Support

7.8(won by default)

15

Not enough data

Seamless Escalation

Feature Not Available

Not enough data

Generative AI

AI Text Generation

7.7(won by default)

5

Not enough data

AI Text Summarization

7.3(won by default)

5

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.3

8

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Feature Not Available

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Automation

Not enough data

8.3(won by default)

5

Branding

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.1

34

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Macros

8.1(won by default)

13

Not enough data

Mentions

Feature Not Available

Not enough data

Tickets

Feature Not Available

Not enough data

Channels

Social

7.3(won by default)

14

Not enough data

Live Chat

8.6(won by default)

27

Not enough data

Phone

8.6(won by default)

7

Not enough data

Text

8.3(won by default)

20

Not enough data

Email

Feature Not Available

Not enough data

Insight

Surveys

7.9(won by default)

14

Not enough data

Reporting

7.7(won by default)

16

Not enough data

Visitor Activity

Feature Not Available

Not enough data

Help Desk

Feature Not Available

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

Not enough data

Not enough data

Bulk WhatsApp Messaging

Not enough data

Not enough data

Conversational Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Promotional Messages

Not enough data

Not enough data

Automated Replies

Not enough data

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

WhatsApp Commerce

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational AI - Conversational Commerce Platforms

AI chatbots

Not enough data

Not enough data

Messaging and Notifications

Not enough data

Not enough data

AI agents 

Not enough data

Not enough data

Voice assistants

Not enough data

Not enough data

Communication apps

Not enough data

Not enough data

Platform integration - Conversational Commerce Platforms

Ecommerce stores

Not enough data

Not enough data

Sales channels

Not enough data

Not enough data

Payment Platform

Not enough data

Not enough data

Internal tools

Not enough data

Not enough data

Analytics and Reporting - Conversational Commerce Platforms

Conversational analytics

Not enough data

Not enough data

Advance reporting

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

Lime Connect (formerly Userlike)

Small-Business(50 or fewer emp.)

79.6%

Mid-Market(51-1000 emp.)

15.6%

Enterprise(\> 1000 emp.)

4.8%

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)

LiveChat

Small-Business(50 or fewer emp.)

44.5%

Mid-Market(51-1000 emp.)

37.6%

Enterprise(\> 1000 emp.)

17.9%

Small-Business

(50 or fewer emp.)

79.6%

44.5%

Mid-Market

(51-1000 emp.)

15.6%

37.6%

Enterprise

(\> 1000 emp.)

4.8%

17.9%

Reviewers' Industry

[![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
Lime Connect (formerly Userlike)

Computer Software

7.7%

Information Technology and Services

7.5%

Marketing and Advertising

7.5%

Internet

6.6%

Leisure, Travel & Tourism

3.4%

Other

67.3%

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)
LiveChat

Computer Software

8.8%

Information Technology and Services

8.7%

Retail

6.3%

Financial Services

3.9%

Internet

3.7%

Other

68.6%

FAQs

## Lime Connect (formerly... vs LiveChat FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between LiveChat vs Lime Connect (formerly...?

LiveChat stands out for its higher reviewer satisfaction scores and broader feature set compared to Lime Connect (formerly Userlike).

| [LiveChat](https://www.g2.com/products/livechat/reviews) | [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) |
| --- | --- |
| 4.5/5 (810 reviews) | 4.4/5 (453 reviews) |
| Small-Business | Small-Business |
| 9.0 | 8.8 |
| 9.1 | 8.6 |
| Ease of Use (24 all-time mentions) | Easy Implementation (recent reviews) |

### How do the pricing models of LiveChat and Lime Connect (formerly... compare?

LiveChat is rated as the stronger value on price and cost satisfaction, with a higher reviewer score than Lime Connect (formerly Userlike).

- **LiveChat:** In recent reviews, several buyers note that while advanced features can be expensive, the platform's value is justified by its robust functionality and support.
- **Lime Connect (formerly Userlike):** Reviewers frequently mention that the product is "a bit expensive" and cite the high cost of upgrading as a trade-off, though they appreciate the feature set.
- **Switching reasons:** Recent reviews for both products mention cost as a consideration, with some buyers moving to alternatives due to perceived high pricing tiers.

### What are the best alternatives to LiveChat and Lime Connect (formerly...?

The top three alternatives to LiveChat and Lime Connect (formerly Userlike) are Fin, Zendesk for Customer Service, and Tidio.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Advanced features can be expensive, but value is strong | Ease of Use (24 all-time mentions) |
| [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) | 4.4/5 (453 reviews) | Small-Business | Upgrade tiers are expensive, but feature set is robust | Easy Implementation (recent reviews) |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | — |
| [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | — |

### Which Live Chat features should I prioritize when comparing LiveChat and Lime Connect (formerly...?

Buyers comparing LiveChat and Lime Connect (formerly Userlike) should prioritize ease of use, integrations, automation features, customization, and real-time chat capabilities.

- **Ease of Use:** LiveChat scores 9.3 with 24 all-time mentions; Lime Connect (formerly Userlike) scores 8.7.
- **Integrations:** LiveChat has 13 all-time mentions for integrations; Lime Connect (formerly Userlike) is cited for easy integrations in recent reviews.
- **Automation Features:** LiveChat has 10 all-time mentions for automation and 6 for automation features; Lime Connect (formerly Userlike) is cited for automating customer conversations in recent reviews.
- **Customization:** LiveChat has 7 all-time mentions for customization; Lime Connect (formerly Userlike) is noted for configuration flexibility in recent reviews.
- **Real-Time Chat:** LiveChat has 19 all-time mentions for live chat; Lime Connect (formerly Userlike) is cited for immediate customer contact in recent reviews.

### What are the pros and cons of LiveChat vs Lime Connect (formerly...?

LiveChat's headline strength is ease of use and robust features, while Lime Connect (formerly Userlike) is praised for easy implementation and multi-channel support.

- **LiveChat strengths:** Ease of use (24 all-time mentions), features (20), live chat (19), helpful support (16), easy setup (14), integrations (13), automation (10), customization (7), and efficiency (9).
- **LiveChat trade-offs:** Advanced features and higher tiers can be expensive, some reviewers cite integration challenges with certain platforms, and reporting/customization could be more flexible.
- **Lime Connect (formerly Userlike) strengths:** Easy implementation, easy integrations, multi-channel support (recent reviews), and configuration flexibility.
- **Lime Connect (formerly Userlike) trade-offs:** Reviewers mention the product can be expensive to upgrade, and some find the interface or configuration options initially complex.

### Is LiveChat or Lime Connect (formerly... better for small businesses?

LiveChat is the better fit for small businesses, supported by its higher satisfaction scores and strong small-business reviewer sentiment.

- **LiveChat:** Largest segment is Small-Business; reviewers consistently highlight ease of use, quick setup, and strong support as benefits for small teams.
- **Lime Connect (formerly Userlike):** Largest segment is Small-Business; reviewers note easy implementation and multi-channel support, but mention higher upgrade costs as a trade-off for smaller companies.

### Which Live Chat platform has better integrations?

LiveChat is favored for integrations, with more reviewer-cited integration mentions than Lime Connect (formerly Userlike).

- **LiveChat:** Facebook (25 all-time mentions), ChatBot (24 all-time mentions), and integrations in general (13 all-time mentions) are frequently cited by reviewers.
- **Lime Connect (formerly Userlike):** Reviewers mention integrations with WhatsApp Business and general easy integrations in recent reviews.

### How do LiveChat and Lime Connect (formerly... compare on customer support?

LiveChat and Lime Connect (formerly Userlike) are near parity on Quality of Support, with LiveChat scoring 9.1 and Lime Connect (formerly Userlike) at 8.6.

- **LiveChat:** Reviewers frequently praise the support team for being responsive and helpful, with 11 all-time mentions for customer support and 7 for quality of support.
- **Lime Connect (formerly Userlike):** Reviewers describe support as good and responsive, with 7 all-time mentions for quality of support, though some note initial complexity in configuration.

### Which is easier to implement, LiveChat or Lime Connect (formerly...?

LiveChat and Lime Connect (formerly Userlike) are at near parity on Ease of Setup, with LiveChat scoring 9.0 and Lime Connect (formerly Userlike) at 8.8.

- **LiveChat:** Reviewers consistently describe setup as quick and straightforward, with 14 all-time mentions for easy setup and 10 for quick setup.
- **Lime Connect (formerly Userlike):** Reviewers highlight easy implementation and setup, with 7 all-time mentions for ease of setup and frequent praise for rapid website integration.

### Which product has better Website?

LiveChat is favored for Website, with more reviewer-cited strengths and higher ease-of-use scores.

- **LiveChat:** Ease of Use score of 9.3, 24 all-time mentions for ease of use, and 19 for live chat; reviewers highlight the widget's appearance and website integration.
- **Lime Connect (formerly Userlike):** Ease of Use score of 8.7; reviewers note easy website integration and customization, but cite fewer all-time mentions for website-related strengths.

Alternatives

**Lime Connect (formerly Userlike) Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")

[
LivePerson
](/products/liveperson/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

**LiveChat Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")

[
LivePerson
](/products/liveperson/reviews)